149 Workplace Communication courses

Learn telephone and written communication skills, as well as how to create an effective social media profile. Includes Better Telephone Communication, Overcoming Challenges on the Phone, Writing Structure & Quick Tips, Social Media Basics.

Overview This comprehensive course on Workplace Confidentiality Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Workplace Confidentiality Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Workplace Confidentiality Training. It is available to all students, of all academic backgrounds. Requirements Our Workplace Confidentiality Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 6 lectures • 01:08:00 total length •The Importance of Workplace Confidentiality: 00:11:00 •Making Confidentiality Matter in Business: 00:12:00 •Keeping Confidentiality with Colleagues: 00:11:00 •Preventing Breaches of Confidentiality: 00:11:00 •Organisational Responsibilities Regarding Confidentiality: 00:11:00 •UK Government Guidelines for Confidentiality: 00:12:00

Violence in the workplace was cited as the reason people leave their jobs in 50% of cases and in the UK, 29% of people faced such problems. Do you ever feel distressed, anxious or frustrated facing violence with your coworker or your boss? Or maybe you are a manager who has to address conflict. Violence in the is a common part of work-life, and it does not only affect those who are directly involved, but it also impacts the entire work environment. So, how you or your organisation manage the conflict is what determines the level of productivity and fulfilment. As a fellow or as a manager, workplace violence should be the highest priority issue because it determines the level of productivity of the employees. Understanding effective communication and ways to reduce violence in the workplace will help to bring positive energy to the workplace environment. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the course program. Key Topics: How to contribute to a positive and safe working environment How to reduce and deal with violence Understanding aggression, bullying and harassment Understanding equality, diversity and inclusion and the benefits to individuals and organisations Effective listening and communication techniques Essential problem-solving strategies Understanding common sources of conflict and awareness How to create a psychologically safe work environment Developing harassment policy The risk assessment process Learning Outcomes: Stop feeling distracted, anxious, or frustrated about conflict with your colleagues, or boss Use differences of opinion and conflicts constructively, leading to growth and creativity Use proven strategies and powerful communication skills to prevent and manage violence Identify warning signs and prevent or minimise violence before it gets worse Know your violence management style and how to improve it Create a safe work environment that encourages open communication and trust Know when to intervene and how to approach Implement the steps of conflict resolution Find out the root of conflict and prevent it in the long run Establish guidelines, procedures, and training for your organisation Experts created the Certificate in Workplace Management: Violence course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Techniques to control the workplace environment Psychological understanding Problem-solving Assessment Leadership Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the course program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown the course: Certificate in Workplace Management: Violence Course Module One: What Is Workplace Harassment? Module Two: Identifying the Bully Module Three: How to Handle Workplace Violence Module Four: Risk Assessment (I) Module Five: Risk Assessment (II) Module Six: Being the Victim Module Seven: Checklist for Employers Module Eight: Interview Process Module Nine: Investigation Process Module Ten: Developing a Workplace Harassment Policy Assessment Process Once you have completed all the modules in the Certificate in Workplace Management: Violence course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? This comprehensive course is designed for anyone who wants to learn how to prevent and solve violence through effective communication techniques and proven strategies. It is ideal for leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff to reduce the violence. Requirements The Certificate in Workplace Management: Violence program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path The course is an essential skills for managerial roles and applies to professionals in any industry, particularly those in the following careers: Businessmen Entrepreneur Human Resource Manager Life Coach Mentor

Step into the dynamic realm of 'Internal Communications' and master the art of effective dialogue within an organisation. From the traditional essence of verbal exchanges to the modern nuances of electronic communication, this course meticulously bridges the old with the new. Understand the power of visual aids in delivering a message and enhance your proficiency in written correspondence. By concluding with an insightful module on fostering a harmonious rapport with your superior, the course ensures you're adept in every communication facet within a professional setting. Learning Outcomes Gain a foundational understanding of diverse business communication methods. Distinguish between the subtleties of verbal and non-verbal communication. Develop prowess in drafting impeccable written correspondences. Harness the efficiency of electronic communication mediums. Understand the strategic importance of visual aids and how to leverage them. Why choose this Internal Communications course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Internal Communications Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Internal Communications course for? Corporate individuals aiming to enhance internal communication strategies. Aspiring communication managers seeking foundational knowledge. Team leaders wanting to foster effective team interactions. Administrative professionals looking to improve rapport with superiors. Any individual aiming to amplify their internal communication skills within an organisational context. Career path Internal Communications Manager: £30,000 - £50,000 Corporate Communications Specialist: £28,000 - £48,000 Business Communication Analyst: £32,000 - £54,000 Electronic Communication Coordinator: £26,000 - £45,000 Graphic Communication Designer: £25,000 - £40,000 Executive Assistant with Communication Focus: £27,000 - £52,000 Prerequisites This Internal Communications does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internal Communications was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00 Assignment Assignment - Internal Communications 00:00:00

Picture this: You've just finished watching 'Spenser Confidential', and while it's a riveting tale of crime and drama, it sparks a thought about confidentiality in real-life settings, specifically, the workplace. Understanding confidentiality is not just about knowing its definition; it's about understanding its depth and breadth. Our course on 'Workplace Confidentiality' focused on business etiquette, types of confidentiality, its significance, and how to maintain a trustful relationship with co-workers without breaching this essential code. With rising cases of data breaches and information leaks, grasping the meaning of confidentiality is paramount to any professional. This course not only elucidates the confidentiality meaning but also offers guidance on preventing and protecting sensitive data in the workplace. Learning Outcomes: Grasping the foundational concepts surrounding workplace confidentiality. Identifying various business etiquettes and categorising different types of confidentiality. Understanding the significance of confidentiality and its impact on businesses and relationships. Developing strategies to foster confidentiality among co-workers and establish a trusting environment. Implementing effective measures to prevent confidentiality breaches and guide employers in safeguarding critical information. Why choose this Workplace Confidentiality course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Workplace Confidentiality Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this Workplace Confidentiality course for? Individuals aiming to understand and apply ethical standards concerning data and information in a professional setting. Managers and supervisors seeking to create a secure and trustful environment for their teams. HR professionals striving to enhance company culture around data protection. Business owners determined to safeguard their business secrets and intellectual property. Graduates entering the corporate world, aiming to understand the nuances of confidentiality in professional life. Career path Data Protection Officer: £50,000 - £70,000 per annum Compliance Manager: £40,000 - £60,000 per annum Information Security Analyst: £35,000 - £55,000 per annum Confidentiality Consultant: £45,000 - £65,000 per annum Intellectual Property Lawyer: £70,000 - £120,000 per annum HR Data Protection Specialist: £40,000 - £60,000 per annum Prerequisites This Workplace Confidentiality does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace Confidentiality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to workplace confidentiality Introduction to workplace confidentiality 00:06:00 Module 02: Business Etiquettes and Types of Confidentiality Business Etiquettes and Types of Confidentiality 00:12:00 Module 03: The Importance of Confidentiality The Importance of Confidentiality 00:07:00 Module 04: Confidentiality with Co-workers Confidentiality with Co-workers 00:12:00 Module 05: Preventing Confidentiality Breach Preventing Confidentiality Breach 00:09:00 Module 06: How Employers Can Protect Confidential Information How Employers Can Protect Confidential Information 00:12:00 Assignment Assignment - Workplace Confidentiality 00:00:00

Business Communication Skills: Communicating effectively in the workplace   Course Description   Course Description Poor communication and presentation of business information breeds poor decisions. We may be masters of the spreadsheet and wizards with a project plan, but we are not always brilliant at communicating or presenting the results of our work Management meetings can, sometimes, be tedious and uninspiring, where managers compete for excuses to avoid attending! A good manager is someone who understands performance and can present information in a way that enables others to understand what the issues are and make correct decisions. A good manager can cut through the fog of numbers to make a clear point and assist others to make effective decisions. In “Business Communication Skills” we present tools and structures that will help you plan and deliver your message effectively and facilitate group meetings to achieve a useful outcome. Topics covered include the principles of good communication; planning your communication; structuring your message; and facilitating business meetings, including online meetings. We hope you enjoy it.   Key Learning Participants in this course will learn: The principles of effective communication Planning your communication – message, audience, medium, structure, call to action. How to structure your communication Language patterns to help get your message across How to facilitate Business Meetings The Skills of a good facilitator The rules for a well-structured meeting Planning your meeting agenda How to facilitate an online meeting What to look for when facilitating a session Tools you can use in facilitation. Evaluating your Facilitation   Curriculum L1 Effective Communication L2 Planning your Communication 1 L3 Planning your Communication 2 L4 Planning your Communication 3 L5 Exercise: Stakeholder Analysis L6 Facilitating Business Meetings L7 Planning your Meeting Agenda L8 As a facilitator what should I look for? L9 Tools you can use in facilitation L10 Facilitation Tools L11 Exercise: Planning your Agenda Resource: Tools to help you communicate and facilitate     Pre-Course Requirements None     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Workplace Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive course will help you succeed when dealing with stress and eventually overcoming stressful situations. This course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of the Workplace Stress Management course, you will better understand stress management and how to apply it in real life to become stress-free. Learning Outcomes After completing this Workplace Stress Management Course, the learner will be able to: Gain a thorough understanding of workplace stress. Gain in-depth knowledge about rational and irrational beliefs. Understand the ABC framework of REBT. Understand Cognitive Behavioural Therapy (CBT) in the workplace. Know how to identify and Challenge distorted negative thoughts. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Workplace Stress Management. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Workplace Stress Management Bundle Course Course 01: Workplace Stress Management Course Course 02: Report Writing Course Course 03: Working at Height Training Course Course 04: Facilities Management Diploma Course 05: RIDDOR Training Course 06: Anger Management Course 07: Communication Skills Course ***Other Benefits of Workplace Stress Management Bundle Course Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Workplace Stress Management Course] Detailed course curriculum of this Workplace Stress Management Course Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts ---------------- Assessment Method After completing each module of the Workplace Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Workplace Stress Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Workplace Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Workplace Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Workplace Confidentiality will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Workplace Confidentiality will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Workplace Confidentiality and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Workplace Confidentiality is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Workplace Confidentiality. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Workplace Confidentiality will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Workplace Confidentiality Module 01: Introduction to workplace confidentiality 00:06:00 Module 02: Business Etiquettes and Types of Confidentiality 00:12:00 Module 03: The Importance of Confidentiality 00:07:00 Module 04: Confidentiality with Co-workers 00:12:00 Module 05: Preventing Confidentiality Breach 00:09:00 Module 06: How Employers Can Protect Confidential Information 00:12:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Workplace Training For All: Prevention Of Workplace Harassment. This Workplace Training For All: Prevention Of Workplace Harassment is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Workplace Training For All: Prevention Of Workplace Harassment course to improve your pertinent skills. In this easy-to-digest Workplace Training For All: Prevention Of Workplace Harassment course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Workplace Training For All: Prevention Of Workplace Harassment course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Workplace Training For All: Prevention Of Workplace Harassment course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Workplace Training For All: Prevention Of Workplace Harassment Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Workplace Training For All: Prevention Of Workplace Harassment career, then enrol in our Workplace Training For All: Prevention Of Workplace Harassment course today! What will make you stand out? On completion of this Workplace Training For All: Prevention Of Workplace Harassment online course, you will gain: CPD Certified Workplace Training For All: Prevention Of Workplace Harassment Course After successfully completing the Workplace Training For All: Prevention Of Workplace Harassment Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Workplace Training For All: Prevention Of Workplace Harassment learning materials. The Workplace Training For All: Prevention Of Workplace Harassment course online test with immediate results Enroling in the Workplace Training For All: Prevention Of Workplace Harassment Course has no additional costs. You can study and complete the Workplace Training For All: Prevention Of Workplace Harassment course at your own pace. Study for the Workplace Training For All: Prevention Of Workplace Harassment course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Workplace Training For All: Prevention Of Workplace Harassment is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Workplace Training For All: Prevention Of Workplace Harassment just once. Furthermore, as you proceed through the modules of this Workplace Training For All: Prevention Of Workplace Harassment course, you will discover the fundamentals of Workplace Training For All: Prevention Of Workplace Harassment and explore the key topics such as: Workplace Training For All: Prevention Of Workplace Harassment Module 01: What is Sexual Harassment? Module 02: Types of Sexual Harassment Module 03: Recognising Sexual Harassment in the Workplace Module 04: Policies and Procedures Module 05: How to Deal with Sexual Harassment in the Workplace? Therefore, reinforce your knowledge and furnish your skills by enroling in our Workplace Training For All: Prevention Of Workplace Harassment course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Workplace Training For All: Prevention Of Workplace Harassment course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Workplace Training For All: Prevention Of Workplace Harassment Course the Right Option for You? This Workplace Training For All: Prevention Of Workplace Harassment course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Workplace Training For All: Prevention Of Workplace Harassment course. This Workplace Training For All: Prevention Of Workplace Harassment course is open to everybody. You can access the Workplace Training For All: Prevention Of Workplace Harassment course materials from any location in the world and there are no requirements for enrolment. You should enrol in this Workplace Training For All: Prevention Of Workplace Harassment course if you: Aspire to understand Workplace Training For All: Prevention Of Workplace Harassment better. Already working on Workplace Training For All: Prevention Of Workplace Harassment and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Workplace Training For All: Prevention Of Workplace Harassment-related fields. Requirements Without any formal requirements, you can delightfully enrol in this Workplace Training For All: Prevention Of Workplace Harassment course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Workplace Training For All: Prevention Of Workplace Harassment course at your own pace. Career path The aim of this exclusive Workplace Training For All: Prevention Of Workplace Harassment course is to help you toward your dream career. So, complete this Workplace Training For All: Prevention Of Workplace Harassment course and enhance your skills to explore opportunities in relevant areas.

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.