Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent
The IMI Level 2 Award in MOT Testing is the second stage in becoming a qualified MOT tester. It was developed alongside the Driver and Vehicle Standards Agency (DVSA) and is designed to equip learners with the qualification, knowledge and skills necessary to carry out and accurate and repeatable MOT Test Routine. Once you have successfully completed and passed this award, the final stage (stage 3) will be to complete a VT8 demonstration MOT test with a DVSA assessor to receive your certificate of competence. This will normally be conducted in your own Vehicle Testing Station (VTS) and successful completion will allow you to commence testing with immediate effect. What you will achieve Successful completion of the IMI Level 2 Award in MOT Testing (Classes 4 and 7), will give you a valuable academic qualification recognised by the DVSA that demonstrates your skills and knowledge in conducting MOT testing. Cost of Course The cost of this course is £795 + VAT per candidate. Course Overview The main topics covered during the course are: Working Safely within a Vehicle Test Centre Working Relationships Professional Development Pre-Test Checks Conducting the The MOT Test routine. Our courses are ran using a blend of practical and theory based study in small groups of 4 candidates in order to maximise on tutor contact time. Upon application, we will send you some pre-course learning materials and videos to study that will fully prepare you for what is a very demanding course and assessment. Completion of this work forms part of the guided learning hours for this course and is therefore mandatory. Candidates failing to complete this work may be refused entry onto the course. Entry Requirements To be eligible to undertake the The IMI Level 2 Award in MOT Testing (Classes 4 and 7), you must: have a current and full UK driving licence for the classes of vehicle you wish to test be a skilled mechanic, with at least 4 years full-time employment in the service and repair of cars and vans. have a suitable level 3 qualification (please see list below) have no unspent convictions for criminal offences connected with the MOT testing scheme or the motor trade, or involving acts of violence or intimidation and be of good repute. Click here for acceptable entry qualifications. Who Should Attend The IMI Level 2 Award in MOT Testing (Classes 4 and 7), has been developed for individuals who would like to improve their career by becoming qualified MOT Testers. The course is run over four days with the final assessments being conducted on day 4. Pre-course training material will be sent through 2 weeks before start date to complete prior attendance. The assessments consists of an online test of 40 questions and a demonstration MOT where you will be observed carrying out a full MOT demo test. The theory part of the test is ‘open book’ which means you will be able to use reference materials such as the MOT Testers Manual during the test. The pass mark for this test is 80%. Learners wishing to undertake this course MUST poses a good standard of written and spoken English as all MOT training and testing is conducted in English.
The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.
We are proud as a training organisation to be able to deliver this course in small groups. We only allow a maximum of 5 learners to attend this course as this ensures learners receive the support they require and plenty of hands on opportunity to learn this healthcare skill. This training course is delivered by Healthcare Professionals with many years of on-the-job experience and who can guide you through the theoretical and practical elements of this essential healthcare skill, and answer any questions that may arise during your training.
Immerse Medical are experienced at teaching first aid to young people within the educational sector. We have designed this workshop style programme specifically for those in KS3/4. The sessions are fun, engaging and focus on fundamental life saving skills. Using interactive gamification, students gain hands on experience, which they will draw upon in real life medical emergencies. These sessions are perfect as part of phase 2 of National Citizenship Service (NCS) and Duke of Edinburgh (DofE) Awards. Key points Meets national curriculum secondary education guidelines– We’ve designed this programme to exceed the requirements of the 2020 guidelines. Training by doctors, nurses and paramedics – We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people. Latest equipment & technology – We utilise technology enhanced learning to provide a realistic opportunity to practice fundamental life saving skills in a safe environment. More than first aid – While participating in this workshop young people will also develop their ability to work as part of team, communicate effectively and think critically in high pressure situations leading to an overall increase in personal confidence. Check out the skills included in the videos below. First Aid Courses For Young People Programmes and sessions for young people focusing on how to keep each other safe and what to do if something goes wrong. Sessions are designed with age and national curriculum in mind, from 1 hour tasters to sessions for large groups, perfect as part of NCS and Duke of Edinburgh programmes. Our training for young people is fun, engaging and focuses on fundamental life saving skills. All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.
WANT TO LOSE WEIGHT, HAVE MORE ENERGY AND FEEL MORE HAPPY? The Menopause Lifestyle Project is a group programme and an opportunity to work with me in person, in the studio. The 4 week course is educational and will introduce you to what menopause is, why it happens, symptoms related to it and how you can best manage your lifestyle during this period. There is also be an introduction to strength training and a video programme to follow, either at home or in the gym. For more details on the next programme please get in touch.
Nigel Reed, The Dog Guardian is hosting a series of seminars revealing his easy-to-follow method for a happy and well-behaved dog.
Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: Appreciate the benefits of the appraisal process Assess standards of performance objectively Plan and prepare for appraisals effectively Conduct a well-structured appraisal meeting Acquire the essential skills required for effective appraisals Improve their ability to discuss difficult issues more confidently Identify training and development requirements Agree clear and measurable development objectives Complete essential paperwork Understand the need to facilitate continual informal dialogue between appraisals 1 Introduction and course objectives 2 The appraisal process The aim of the appraisal process Understanding the bigger picture - the appraisal process as part of the employee development process The benefits of the appraisal process Common pitfalls Five steps to an effective performance appraisal 3 Step 1 - Assessment Using job standards as the basis for objective assessment Assessment of previous objectives 4 Step 2 - Preparation Documentation required Data on each appraisee Planning the meeting 5 Step 3 - The meeting The skills of appraisal interviewing The structure of the appraisal interview Dealing with poor performance and difficult situations Taking notes and completing documentation 6 Step 4 - Planning ahead and objective setting Identifying action to improve performance and enhance skills Establishing relevant training needs Agreeing SMART performance objectives Formulating a personal development plan 7 Step 5 - Action after the interview Essential paperwork Follow-up and action required between appraisal interviews Continuing informal dialogue 8 Video case study Bullets 9 Conclusion Course review / discussion Preparation of action plans for building on the skills learnt Close
full-time General English in the UK for 4 weeks MINIMUM, and covers the areas of listening, speaking, reading, writing, and grammar. It also includes 4x weeks MAXIMUM of work for a charity. study and volunteer in the UK
The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. Course Syllabus The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting Preparation and performance in presenting Being stylish and compelling Differentiation, risk-taking and presenting Connecting with your audience Achieving impact and drama Creating a buying emotion Getting out of a comfort zone First delegate presentations Module Two Pitching in Teams Getting your act together - the plan Looking and sounding like a team The buyer's perspective Getting your moves right - choreography Dealing successfully with questions Rehearsing to succeed Second delegate presentations Dragon's Den Exercise The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: Planning Commercial consequences Putting forward a business case Critical thinking Negotiating Selling skills Presentation skills Profile building Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.