This Strategy Challenge workshop is designed to provide an opportunity for senior management teams to practice and develop their strategic thinking skills - individually and collectively. It gives a 'safe space' and uses examples designed to 'stretch the strategic thinking muscles'
Securing Linux systems training course description This course teaches you everything you need to know to build a safe Linux environment. The first section handles cryptography and authentication with certificates, openssl, mod_ssl, DNSSEC and filesystem encryption. Then Host security and hardening is covered with intrusion detection, and also user management and authentication. Filesystem Access control is then covered. Finally network security is covered with network hardening, packet filtering and VPNs. What will you learn Secure Linux accounts. Secure Linux file systems. Secure Linux access through the network. Securing Linux systems training course details Who will benefit: Linux technical staff needing to secure their systems. Prerequisites: Linux system administration (LPIC-1) Duration 5 days Securing Linux systems training course contents Cryptography Certificates and Public Key Infrastructures X.509 certificates, lifecycle, fields and certificate extensions. Trust chains and PKI. openssl. Public and private keys. Certification authority. Manage server and client certificates. Revoke certificates and CAs. Encryption, signing and authentication SSL, TLS, protocol versions. Transport layer security threats, e.g. MITM. Apache HTTPD with mod_ssl for HTTPS service, including SNI and HSTS. HTTPD with mod_ssl to authenticate users using certificates. HTTPD with mod_ssl to provide OCSP stapling. Use OpenSSL for SSL/TLS client and server tests. Encrypted File Systems Block device and file system encryption. dm-crypt with LUKS to encrypt block devices. eCryptfs to encrypt file systems, including home directories and, PAM integration, plain dm-crypt and EncFS. DNS and cryptography DNSSEC and DANE. BIND as an authoritative name server serving DNSSEC secured zones. BIND as an recursive name server that performs DNSSEC validation, KSK, ZSK, Key Tag, Key generation, key storage, key management and key rollover, Maintenance and resigning of zones, Use DANE. TSIG. Host Security Host Hardening BIOS and boot loader (GRUB 2) security. Disable useless software and services, sysctl for security related kernel configuration, particularly ASLR, Exec-Shield and IP / ICMP configuration, Exec-Shield and IP / ICMP configuration, Limit resource usage. Work with chroot environments, Security advantages of virtualization. Host Intrusion Detection The Linux Audit system, chkrootkit, rkhunter, including updates, Linux Malware Detect, Automate host scans using cron, AIDE, including rule management, OpenSCAP. User Management and Authentication NSS and PAM, Enforce password policies. Lock accounts automatically after failed login attempts, SSSD, Configure NSS and PAM for use with SSSD, SSSD authentication against Active Directory, IPA, LDAP, Kerberos and local domains, Kerberos and local domains, Kerberos tickets. FreeIPA Installation and Samba Integration FreeIPA, architecture and components. Install and manage a FreeIPA server and domain, Active Directory replication and Kerberos cross-realm trusts, sudo, autofs, SSH and SELinux integration in FreeIPA. Access Control Discretionary Access Control File ownership and permissions, SUID, SGID. Access control lists, extended attributes and attribute classes. Mandatory Access Control TE, RBAC, MAC, DAC. SELinux, AppArmor and Smack. etwork File Systems NFSv4 security issues and improvements, NFSv4 server and clients, NFSv4 authentication mechanisms (LIPKEY, SPKM, Kerberos), NFSv4 pseudo file system, NFSv4 ACLs. CIFS clients, CIFS Unix Extensions, CIFS security modes (NTLM, Kerberos), mapping and handling of CIFS ACLs and SIDs in a Linux system. Network Security Network Hardening FreeRADIUS, nmap, scan methods. Wireshark, filters and statistics. Rogue router advertisements and DHCP messages. Network Intrusion Detection ntop, Cacti, bandwidth usage monitoring, Snort, rule management, OpenVAS, NASL. Packet Filtering Firewall architectures, DMZ, netfilter, iptables and ip6tables, standard modules, tests and targets. IPv4 and IPv6 packet filtering. Connection tracking, NAT. IP sets and netfilter rules, nftables and nft. ebtables. conntrackd Virtual Private Networks OpenVPN server and clients for both bridged and routed VPN networks. IPsec server and clients for routed VPN networks using IPsec-Tools / racoon. L2TP.
Advanced Anti Wrinkle Injections Training is designed for healthcare professionals, including medical doctors, nurses, dermatologists, and aesthetic practitioners, who want to enhance their expertise in administering anti-wrinkle injections. This specialised course provides advanced training to meet the growing demand for high-quality anti-wrinkle treatments. Course Entry Requirements: This course is suitable for learners who have completed the foundation anti-wrinkle course. This training course requires you to be an active practising aesthetic injector with a minimum of six months experience with a demonstrable portfolio of client treatments. Course Pre-Study/Practical & Length: 20 hours of pre-study E-learning and 1 practical day Course Agenda: Theory Mimetic muscles Muscle names, groups and types Branching nerves of the face Aftercare Managing expectations Client consultation protocols (medical history & client consent) Hygiene, sharps disposal and legal aspects Practical Injection techniques Live demonstrations Practical Live Models Treatment Areas Bunny Lines Lip Lines Marionettes Nasal Tip Lift Gummy Smile Flip Lip Chin Dimpling Masseters Neckbands Bruxism Course Benefits Benefits for Students Advanced Techniques and Knowledge: Our course provides students with advanced training in anti-wrinkle injections. You will learn the latest techniques, industry trends, and cutting-edge advancements in the field. This knowledge will set you apart as a skilled practitioner and allow you to offer a wider range of treatments to your clients. Hands-on Experience: We prioritise practical learning by offering extensive hands-on training opportunities. Under the guidance of experienced instructors, you will gain valuable experience in administering anti-wrinkle injections. This practical training will enhance your confidence and proficiency, preparing you to deliver excellent results. Professional Development: By enrolling in our advanced course, you are investing in your professional development. You will expand your skill set, stay updated with industry standards, and increase your expertise in anti-wrinkle injections. This will strengthen your professional reputation and open doors to new career opportunities. Benefits for Clients Advanced Treatment Options: By enrolling in our Advanced Anti Wrinkle Injections Training Course, you will be able to offer a broader range of advanced treatment options to your clients. You will learn techniques to address specific concerns, target different areas of the face, and achieve natural-looking results. Clients can benefit from customised treatments tailored to their unique needs. Enhanced Safety and Effectiveness: As a trained professional, you will understand the importance of safety and efficacy in anti-wrinkle injections. Our course emphasises best practices, proper injection techniques, and comprehensive patient assessment. By prioritising safety and delivering effective treatments, you can provide clients with peace of mind and exceptional results. Trust and Confidence: Clients seek skilled practitioners who can deliver the desired outcomes with anti-wrinkle injections. By completing our advanced training course, you will acquire the knowledge and expertise to meet client expectations. As a result, clients will have trust and confidence in your abilities, leading to a positive reputation and potential referrals. Earning Potential By expanding your skill set and offering advanced anti-wrinkle injection treatments, you can significantly increase your earning potential. Advanced procedures often command higher prices, and as a skilled practitioner, you can attract a larger clientele. Additionally, satisfied clients are more likely to become repeat customers and recommend your services to others, further enhancing your earning potential. Enrolling in our Advanced Anti Wrinkle Injections Training Course at Cosmetic College will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the field of aesthetics. Start your journey towards professional excellence and financial success by enrolling today. Frequently Asked Questions Is this course suitable for beginners or those with prior experience? Our Advanced Anti Wrinkle Injections Training Course is designed for healthcare professionals and aesthetics practitioners with prior experience in administering basic anti-wrinkle injections. It is not suitable for complete beginners. We recommend having a foundation in basic injection techniques before enrolling in this advanced course. What qualifications or prerequisites do I need to enrol in the advanced course? To enrol in our Advanced Anti Wrinkle Injections Training Course, you should have completed a basic anti-wrinkle injections course and have experience in administering basic injections. Additionally, a background in healthcare or aesthetics can be beneficial. Please contact our admissions team for a comprehensive evaluation of your qualifications. Will I receive a certification upon completion? Yes, upon successfully completing our advanced training course, you will receive a certification in Advanced Anti Wrinkle Injections. This certification acknowledges your advanced skills and expertise in administering anti-wrinkle injections, which can enhance your professional reputation and career prospects. What topics are covered in the course curriculum? Our course curriculum covers advanced topics related to anti-wrinkle injections, such as advanced injection techniques, combination treatments, handling complications, managing patient expectations, and creating personalised treatment plans. The curriculum is designed to deepen your understanding and mastery of advanced techniques in the field. Are there any hands-on training opportunities? Absolutely! Our Advanced Anti Wrinkle Injections Training Course includes hands-on training sessions. Under the guidance of experienced instructors, you will have the opportunity to practice and refine your skills in administering advanced anti-wrinkle injections. This practical experience is crucial for your professional development. Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you navigate your career in advanced anti-wrinkle injections. We aim to support your continued growth and success. Are there financing options available for the course? We offer flexible payment options and financing plans to make our Advanced Anti Wrinkle Injections Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans.
CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.
Course Entry Requirements: This course is suitable for learners who have completed the Foundation Dermal Fillers course. This course is available to those who meet one of the following: NVQ Level 3 in Beauty Therapy or equivalent Medically qualified (Doctor, Nurse, Dentist, Dental Nurse) 12 months needling experience 6 months needling experience and Anatomy & Physiology Level 3 Foundation Dermal Fillers or equivalent qualification This training course requires you to be an active practising aesthetic injector with a minimum of six months experience with a demonstrable portfolio of client treatments. Course Pre-Study/Practical & Length: This intensive course includes 10 hours of theory study via our e-learning portal with 1 practical treatment. Course Agenda: This intensive course includes 10 hours of theory study via our e-learning portal with 1 practical treatment. All courses are kept intimate with a maximum of 6 learners to a class. Areas covered within this course are: Dermal filler injection, cannula techniques and methods for jawline, cheeks and chin. Danger zones training Start Business up (How to set up a business, insurance, stockist, social media, managed, join our Instagram group) Professional live Demos Practical training Areas that are covered in this course: Injection techniques with both needles and cannula Jawline enhancements Cheek enhancements Chin enhancements Course Benefits Benefits for Students Advanced Expertise: This masterclass will provide you with advanced knowledge and techniques specifically tailored to enhance the cheeks, jawline, and chin using cannula dermal fillers. You will acquire specialised skills that set you apart as an expert in facial contouring, enabling you to deliver exceptional results to your clients. Comprehensive Curriculum: Our masterclass covers a wide range of topics, including facial anatomy, patient assessment, product selection, injection techniques, and safety considerations. The comprehensive curriculum ensures that you gain a thorough understanding of the subject matter, equipping you with the knowledge necessary to excel in this specialised field. Hands-on Training: Practical experience is vital in developing your skills and confidence. Our masterclass offers hands-on training sessions where you will have the opportunity to practice the techniques on models. Under the guidance of experienced instructors, you will refine your skills and become proficient in achieving natural-looking and harmonious facial contours. Expert Guidance: You will learn from knowledgeable and experienced instructors who are well-versed in the field of aesthetics. They will provide guidance, share insights, and offer valuable tips to help you refine your techniques and approach. Their expertise will accelerate your learning process and ensure you receive the highest quality education. Benefits for Clients Enhanced Results: Clients seek professionals who possess advanced skills and knowledge in facial contouring. By enrolling in this masterclass, you will be able to provide your clients with exceptional results that enhance their cheeks, jawline, and chin. They will appreciate the natural-looking and harmonious outcome, leaving them feeling more confident and satisfied with their appearance. Specialised Expertise: With your training in cannula dermal fillers for the cheeks, jawline, and chin, you can offer specialised treatments that address specific areas of concern. Clients will benefit from your in-depth understanding of facial anatomy, tailored treatment plans, and the ability to create customised solutions that meet their unique needs. Safety and Trust: As a graduate of our masterclass, you will prioritise safety and adhere to industry best practices. Clients will have peace of mind knowing that their treatments are being performed by a skilled and knowledgeable professional who places their well-being as the top priority. This trust and commitment to safety will contribute to a positive client experience. Earning Potential Earning potential can increase significantly after completing the Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass: Expanded Service Offerings: With advanced expertise in facial contouring, you can expand your service offerings to include specialised treatments for the cheeks, jawline, and chin. This allows you to attract a broader client base and offer premium services that command higher prices. Client Satisfaction and Retention: By delivering exceptional results, your clients will be more satisfied with their outcomes. Satisfied clients are more likely to become repeat customers and refer others to your practice, leading to increased client retention and a growing client base. Competitive Advantage: As a graduate of our masterclass, you will differentiate yourself from competitors by offering specialised skills in facial contouring. This competitive advantage can position you as a sought-after professional in the aesthetics industry, allowing you to set higher prices for your services and increase your earning potential. Frequently Asked Questions Is this masterclass suitable for beginners or those with prior experience? Our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass is designed for experienced professionals in the aesthetics industry. Prior experience and knowledge of dermal fillers are required to enrol in this advanced training program. What specific techniques will I learn in this masterclass? In this masterclass, you will learn advanced techniques for enhancing the cheeks, jawline, and chin using cannula dermal fillers. The curriculum covers topics such as facial assessment, product selection, injection techniques, and achieving natural-looking results. You will gain the expertise to create balanced and harmonious facial contours. Will I receive hands-on training during the masterclass? Absolutely! Hands-on training is a crucial component of our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass. You will have the opportunity to practice the techniques on models under the guidance of our experienced instructors. This practical experience will enhance your skills and confidence in performing the procedures effectively. Will I receive a certification upon completion of the masterclass? Yes, upon successfully completing our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass, you will receive a certification of completion. This certification acknowledges your advanced training and expertise in the area of facial contouring using cannula dermal fillers. Are there any post-training support or resources available? Yes, we provide post-training support to our students. Our instructors are available to answer any questions or provide guidance even after you complete the masterclass. Additionally, you will have access to resources and materials that can further enhance your knowledge and skills. Can I use the techniques learned in this masterclass immediately in my practice? Yes, upon completion of the masterclass, you will have the skills and knowledge necessary to apply the techniques in your practice. However, it is important to comply with the regulations and guidelines set by your professional licensing board or regulatory body. Are there any financing options available for the masterclass? We offer flexible payment options and financing plans to make our Cheeks, Jawline & Chin Cannula Dermal Fillers Masterclass more accessible. Please contact our admissions team for detailed information on available payment options and financing plans.
Integrating UNIX and Microsoft course description This course is designed for the enterprise-level UNIX professional and represents the highest level of professional, distribution-neutral UNIX certification within the industry. It covers administering UNIX enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating UNIX and Microsoft course details Who will benefit: Enterprise-level UNIX professionals. Prerequisites: UNIX network administration. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.
Integrating Linux and Microsoft course description This course is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution-neutral Linux certification within the industry. LPIC-3 300 covers administering Linux enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating Linux and Microsoft course details Who will benefit: Enterprise-level Linux professionals. Prerequisites: Delegates must have an active LPIC-2 certification to receive LPIC-3 certification, but the LPIC-2 and LPIC-3 exams may be taken in any order. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.
Project Communication Skills: In-House Training Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership