2207 Trust courses in Cardiff delivered Online

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The BCS Essentials Certificate in Artificial Intelligence teaches the general principles of Artificial Intelligence, an introduction to Machine Learning and understand it's potential implications and capabilities. You will learn about human and artificial intelligence, the machine learning process, the different types of agents, the types of machine learning, the benefits, challenges and risks of a machine learning project, ethics in AI and the future of humans and machines in work. This is a great course for any person or organisation who needs to gain familiarity about Artificial Intelligence and Machine Learning before they commence a project; helping ensure the project approach is correct and avoid the common and costly pitfalls of technology projects.

Asthma: Asthma Awareness Course Online Asthma is a chronic condition that affects both children and adults. Our Asthma: Asthma Awareness Course provides awareness training about how this serious, life-threatening and chronic respiratory disease can be controlled. Asthma causes wheezing, shortness of breath, chest tightness, and night-time or early morning coughing. Asthma can be managed by taking medication and avoiding triggers that can cause an attack. Our Asthma: Asthma Awareness Course program will help you to learn about how to improve the health and quality of life of people who are suffering from asthma. The Asthma: Asthma Awareness Course is designed for people who want to learn more about this disease while also expanding their knowledge. Continuing one's ability development helps ensure that they remain knowledgeable and competent in any profession while also providing them with the necessary skills to help them advance in their profession. Enrol in our Asthma: Asthma Awareness Course now to pursue your goals and gain the knowledge, skills, and information you need to advance your career. Main Course: Asthma Awareness Course Free courses included with Asthma: Asthma Awareness Course: Along with Asthma Awareness Course you will get free Paediatric First Aid Along with Asthma Awareness Course you will get free ADHD Awareness Special Offers of this Asthma: Asthma Awareness Course: This Asthma: Asthma Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asthma: Asthma Awareness Course Instant access to this Asthma: Asthma Awareness Course 24/7 Support Available to this Asthma: Asthma Awareness Course Asthma: Asthma Awareness Course Online In this comprehensive Asthma: Asthma Awareness Course, you will learn the most in-demand skills to help accelerate your career and update your existing knowledge and abilities. We can assure you that you can completely trust us with the entire process of this Asthma: Asthma Awareness Course as well as we will also provide you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Asthma: Asthma Awareness Course has been created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. Who is this course for? Asthma: Asthma Awareness Course Online If you have Asthma: Asthma Awareness Course, know someone who does, or want to learn more about it, this Asthma: Asthma Awareness Course is for you. You'll gain a better understanding of the mechanics of asthma from both a biological and educational standpoint, as well as how it can be managed and raised awareness. Requirements Asthma: Asthma Awareness Course Online To enrol in this Asthma: Asthma Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asthma: Asthma Awareness Course. Be energetic and self-motivated to complete our Asthma: Asthma Awareness Course. Basic computer Skill is required to complete our Asthma: Asthma Awareness Course. If you want to enrol in our Asthma: Asthma Awareness Course, you must be at least 15 years old. Career path Asthma: Asthma Awareness Course Online After completing this Asthma: Asthma Awareness Course, you will begin your career or the next phase of your career in this field. Students who successfully complete the Asthma: Asthma Awareness Course may pursue a range of jobs, including: Health and Care sector Preparation for Life and Work Public Service Social Service

Achieving a Level 5 Food Hygiene Rating is the gold standard for any food establishment in the UK. This course takes you step-by-step through the essential practices that ensure the highest hygiene standards are maintained in your workplace. Whether you run a restaurant, café, or catering service, understanding how to maintain a pristine environment for food safety is crucial. With the rise in consumer demand for safe dining experiences, having this qualification under your belt will give you the confidence to meet regulations and exceed expectations. This online course is designed to equip you with the knowledge to safeguard both the food you serve and the reputation of your business. Throughout the course, you'll explore key aspects of food hygiene, from maintaining cleanliness in kitchens to handling food correctly. With easily digestible content and practical tips that can be applied directly to your business, you’ll learn how to prevent contamination, ensure proper storage, and avoid common mistakes that can lead to penalties. By the end, you'll be fully prepared to achieve that sought-after Level 5 rating, demonstrating your commitment to excellence in food safety and your customers' well-being. With this course, meeting the standards is just the beginning; it’s about fostering trust and delivering top-tier food hygiene. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Food Hygiene Rating Level 5 course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Food Hygiene Rating Level 5 course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Food Hygiene Rating Level 5 training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Food Hygiene Rating Level 5 course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Accreditation All of our courses are fully accredited, including this Food Hygiene Rating Level 5 course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Food Hygiene Rating Level 5 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Food Hygiene Rating Level 5 basics. Requirements No prior degree or experience is required to enrol in this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

What do chillies, willow bark, and coffee beans have in common? More than you'd think. Welcome to the fascinating world of ethnobotany, where plants and people have been sharing secrets for thousands of years. This course takes you on a journey through ancient herbal remedies, cultural plant uses, and the surprising role flora plays in modern lives—from medicine cabinets to religious rituals. It's not just about trees and leaves; it's about traditions, knowledge, and stories rooted deep in human history. You’ll never look at your spice rack or garden centre the same way again. Designed for anyone curious about the bond between humans and plants, this course blends botany with culture, history, and a touch of folklore. Whether you're a herbal enthusiast, environmental student or just someone who's always wondered how ancient civilisations knew which plants to trust—this one's for you. Explore global plant lore without leaving your sofa, and see why ethnobotany isn’t just about what's growing—it’s about who's growing with it. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Ethnobotany Module 02: Plants and Human Societies Module 03: Botanical Foundations Module 04: Ethnobotanical Research Methods Module 05: Traditional Plant Uses Module 06: Biodiversity Conservation and Sustainability Module 07: Future Horizons in Ethnobotany Learning Outcomes: Understand the basic concepts and scope of ethnobotany. Explore the historical and cultural relationships between plants and societies. Gain foundational knowledge in plant biology and identification. Learn effective research methods specific to ethnobotanical studies. Explore diverse traditional uses of plants across cultures. Understand the role of ethnobotany in biodiversity conservation and sustainability. Explore emerging trends and potential advancements in ethnobotanical research. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Botany enthusiasts seeking cultural plant knowledge. Anthropology students interested in the plant-human connection. Conservationists exploring sustainable plant-human interactions. Researchers desiring specialised ethnobotanical expertise. Environmentalists seeking insights into biodiversity conservation. Career path Ethnobotanist: Conduct research on traditional plant knowledge. Conservation Biologist: Focus on preserving plant biodiversity. Anthropologist: Study cultural aspects of plant-human relationships. Ecotourism Specialist: Develop sustainable plant-based tourism initiatives. Museum Curator: Curate exhibits on ethnobotanical history. Environmental Consultant: Provide insights for sustainable plant use Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.