1748 Trust courses delivered On Demand

Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals

Take the first step towards mastering rapid trance inductions and transforming your practice. Enroll now and gain instant access to all course materials, plus lifetime updates and support. Don’t miss this opportunity to elevate your skills and achieve remarkable results with your clients!

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Every ticking clock in your business isn't measuring time, but potential risks waiting to explode. Scary, right? But you can become the rescuer, defusing those bombs before they even begin to tick! This Level 5 Diploma in compliance and risk management equips you with the skills to navigate the ever-changing landscape of compliance and regulations, safeguarding your business and thriving in any storm. No more sleepless nights worrying about fines, reputational damage, or operational failures. Immerse yourself in this comprehensive program and master the five pillars of compliance and risk management. Learn to identify, assess, and mitigate risks lurking in every corner, from legal compliance to financial threats to even data breaches. You'll build a robust Compliance and Risk Management System (CMS), conduct effective audits, and implement rock-solid risk management strategies - all while staying true to ethical principles. Become the guardian of your business, ensuring smooth operations, protecting your reputation, and ultimately, driving success. Don't let fear dictate your business! Ready to become the compliance and risk management genius? Enrol now and let's get started! Package Details Develop a comprehensive understanding of compliance and risk management principles and frameworks. Engage in exercises to develop effective compliance and risk management strategies. Study compliance and risk management at your own pace and schedule, with 24/7 access to course materials and dedicated support from industry experts. Learn from any smart device, anytime, anywhere, making compliance and risk management knowledge readily available. Equip yourself with the skills and knowledge to excel in compliance, risk management, and governance roles, advancing your career prospects. Learning Outcomes Navigate complex compliance regulations with ease. Mitigate & manage diverse risks effectively. Design & implement robust compliance and risk management programs. Drive ethical & accountable business practices. Become a compliance and risk management expert. Level 5 Diploma in Compliance and Risk Management Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certificate of Achievement CPD Accredited Certificate Proactively safeguard your organisation and build trust with extensive knowledge of compliance and risk management. This CPD-accredited certificate equips you with the skills to identify, mitigate, and manage risks. Implement robust compliance systems, stay ahead of evolving regulations, and become a trusted advisor. Elevate your career with your £4.79 instant PDF download or £9.99 hard copy certificate. Safeguard your reputation and ensure ethical operations. Endorsed Certificate of Achievement from the Quality Licence Scheme Protect your organisation and build lasting trust with an endorsed certificate of achievement from the QLS. This recognised symbol of expertise, delivered free to your address (international postage £10), demonstrates your proficiency in identifying, mitigating, and managing risks. Advance your career in compliance and become a trusted advisor, ensuring ethical operations and a stable future for your organisation. Endorsement Become a trusted advisor in risk management with this QLS-endorsed Level 5 Diploma. The QLS acknowledges this course's commitment to high-quality training, equipping you with the skills to identify, mitigate, and manage risks effectively. Safeguard your organisation from internal and external threats, earn industry recognition, and advance your career with this esteemed endorsement. Who is this course for? Level 5 Diploma in Compliance and Risk Management Risk analysts and officers Compliance managers and specialists Internal auditors Project managers Business continuity professionals Requirements To enrol in this Level 5 Diploma in Compliance and Risk Management, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Compliance and Risk Management Compliance Officer: £25,000 to £55,000 per year Risk Analyst: £30,000 to £60,000 per year Regulatory Affairs Specialist: £35,000 to £70,000 per year Audit Manager: £45,000 to £80,000 per year Financial Crime Analyst: £40,000 to £65,000 per year Data Protection Officer: £40,000 to £75,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00

🚀 Introduction to Coaching Course: Unlock Your Coaching Potential! 🌟 Discover the art of coaching with our CPD Accredited 'Introduction to Coaching' course. 🎓 Gain insights into the GROW Model, motivation techniques, and advanced questioning skills. Ideal for aspiring coaches and professionals seeking career development.

At its core, social engineering is not a cyber attack. Instead, social engineering is all about the psychology of persuasion: It targets the mind like your old-school grifter or con man. The aim is to gain the trust of targets, so they lower their guard, and then encourage them into taking unsafe actions such as divulging personal information or clicking on web links, or opening attachments that may be malicious. Learning Objectives The following are some of the key outcomes in this course: Understand Social Engineering and how to spot common infiltration methods Learn about the different types of social engineering attacks and how to avoid becoming a victim Understand what phishing is and how to spot the red flags of fraudulent emails Explore the best cybersecurity practices to protect your systems and accounts Learn about the five types of business email compromise Detect the warning signs of this scam and how to prevent attacks Target Audience Young Professionals

Overview of Sales Training Across the UK, skilled plumbing services are always in demand. With more than 120,000 plumbers working in homes and businesses, this job plays a key role in keeping things running smoothly. The “Plumber - Professional Plumbing” course is made for people who want to learn how plumbing works and build a strong career in this area. It connects to real-life jobs and tasks, like fixing leaks or helping with heating systems. The course also supports learners who may want to combine plumbing knowledge with Sales Training to grow their customer base. This course covers the basics of plumbing in the UK, including drains, vents, and how home plumbing systems work. It also looks at tools and materials that plumbers use every day. Each module is made to be clear and simple so learners can understand quickly. If you are thinking about doing both plumbing and Sales Training, this course can help you speak confidently about your services and build trust with clients. Plumbing is an important part of modern life. From small repairs to big installations, skilled plumbers are always needed. This course supports both beginners and those thinking about linking their trade skills with Sales Training. Sign up now to build your knowledge and connect your skills with useful Sales Training tips to grow in the industry. Learning Outcomes By the end of the Sales Training course, you will be able to: See how your beliefs can affect how you sell. Understand why being real and honest helps in sales talks. Learn easy ways to build trust with new clients quickly. Focus more on the results you can give, not just the product. Know why what you offer is valuable—even beyond its features. Make a simple plan to keep getting better at sales. Who is This Course For? This Sales Training course is a good fit for: Anyone who wants to start a job in sales. Team members who want to talk to clients better and close more sales. Business owners who want their clients to trust them more. People who want to get better at giving real value. Anyone who wants to influence others in the right way. Process of Evaluation After studying the Sales Training Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Sales Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Sales Training course. Career Path This Sales Training course can lead to many sales jobs, including: Sales Executive – £22K to £35K per year Account Manager – £30K to £45K per year Sales Consultant – £25K to £40K per year Business Development Officer – £28K to £42K per year Telesales Representative – £20K to £30K per year Course Curriculum: Section 01: Introduction Preview of Course 00:01:00 Introduction 00:04:00 Introduction to Action Plan 00:02:00 Section 02: Belief Belief Part 1 00:04:00 Belief Part 2 00:03:00 Belief Part 3 00:04:00 Belief Reinforcement 00:03:00 Belief Chapter (Written Context from the Sales Pro Book) 00:12:00 Belief Cartoon Story 00:06:00 Celebrity Moment 00:02:00 Belief Action Plan 00:04:00 Section 03: Authenticity Authenticity 00:05:00 Celebrity Moment 00:01:00 Section 04: Establishing Trust Establishing Trust Part 1 00:03:00 Establishing Trust Part 2 00:08:00 Section 05: Selling Results Selling Results Part 1 00:07:00 Selling Results Part 2 00:02:00 Animation Selling Results 00:01:00 Selling Results Cartoon Story 00:02:00 Section 06: Selling Value Selling Value 00:02:00 Matching Benefits & Adding Value 00:03:00 Section 07: Experience of Value Experience of Value 00:07:00 Section 08: Action Plan! It Is Time To Take Action! 00:04:00

Explore the surefire ways of boosting your website with Citation SEO Training course. Search Engine Optimization is a challenging and longtime process. However, citation makes it fast to rank. The course focuses on the local citation which denotes to the online mention of the name, address, and phone number for a local business. Throughout the course, you will learn how to use citation for ranking your websites. The course shows you the procedures for claiming a business page on Google Map and guides you to create your exact location on Google Map. You will also learn how to get places in the maps section of desktop, mobile and voice searches. The strategies of building Trust Flow and Domain authority of your website will be discussed in the course. Finally, the course also provides you with the instruction for outsourcing the entire process and explains the methods of getting more traffic using the above-mentioned technique. What you'll learn You'll know how to claim a business page on Google Maps You'll know how to use citations to rank your website faster You'll know how to DIY or outsource the entire process You'll know how to get more SEO traffic from these techniques You'll know how to build Trust Flow, Domain Authority and more for your website You'll know how to get placing in the maps section of desktop, mobile & voice searches Requirements You should know how to use a PC at a beginner level Who is the target audience? Online Marketers Local Businesses Anyone with a physical location or P.O. box Anyone who wants to rank better in Google Maps, Bing Maps, Yahoo Maps, Yelp and more Anyone who wants a rush of business by simply claiming a local city for better LOCAL SEO RANKINGS! Introduction FREE 00:02:00 Citation SEO 00:09:00 An Example Citation Setup 00:03:00 Google My Business 00:06:00 Google Review Management & Marketing 00:19:00 The Difference in Citation Websites 00:05:00 Additional Business Sites for Reviews 00:12:00 WhiteSpark for Citation Analysis 00:03:00 Outsource Local Citations 00:05:00 Course Certification