433 Trust courses in Manchester delivered Live Online

ITIL® 4 Specialist: Drive Stakeholder Value: Virtual In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Program Management Skills: In-House Training Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?

Strategic Thinking: In-House Training The goal of this course is to provide you with the building blocks and the motivation to develop the critical skill of strategic thinking. The participants will consider a four-part model that distinguishes strategic thinking from strategic planning and managing. With that understanding, you will investigate the critical components of strategic thinking and how to apply it effectively. What you Will Learn Define strategic thinking and distinguish it from strategic planning and management Explain a high-level approach to gaining strategic thinking skills Integrate other interpersonal skills, such as self-awareness, systems thinking, leadership, constructive conflict, and collaboration, into the fabric of strategic thinking skills Select appropriate techniques to apply strategic thinking in specific situations Recognize and emulate effective strategic thinking behaviors Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Interactive event: Define Strategic Thinking (ST) Interactive event: Discuss relationship of ST with Strategic Planning, Management and Decision Making Strategic Level Framework - Tying it all together Strategic thinking attributes Strategic Thinking Critical Success Factors Strategic Thinking Critical Success Factors - 5-part model Strategic Thinking and the Organization Critical Success Factors Model applied to an organization Tools Introduction (5): Environmental, 5 Forces, SWOT, Value Proposition, Integral Theory of Worldview Video: Fog of War Strategic Thinking and the Individual Critical Success Factors Model applied to an individual Tools Introduction (5): Thinking Styles, Six Thinking Hats, Reverse Thinking, Systems Thinking, Integral Theory of Worldview Strategic Thinking at the Interpersonal and Team Levels Emotional Intelligence - Self Awareness and Working With Others Team Leadership and Trust Constructive Conflict as the Gateway to Collaboration Interactive event: Testing the Models - Challenge Perspective; What's Missing Applying the critical skill of Strategic Thinking Worldview: Team versus client Trusted Advisor Interactive event: Doing what is asked (Case study, wherein participants review the default case scenario prepared for this workshop and add specific details to make the scenario more relevant to their experiences / needs. Teams develop an action plan for applying ST concepts and techniques they have learned here to the situation, then compare and contrast results.)

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for people who are seeking to launch a career in cybersecurity. Overview Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents. CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn. CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Lesson 1: Summarize Fundamental Security Concepts Security Concepts Security Controls Lesson 2: Compare Threat Types Threat Actors Attack Surfaces Social Engineering Lesson 3: Explain Cryptographic Solutions Cryptographic Algorithms Public Key Infrastructure Cryptographic Solutions Lesson 4: Implement Identity and Access Management Authentication Authorization Identity Management Lesson 5: Secure Enterprise Network Architecture Enterprise Network Architecture Network Security Appliances Secure Communications Lesson 6: Secure Cloud Network Architecture Cloud Infrastructure Embedded Systems and Zero Trust Architecture Lesson 7: Explain Resiliency and Site Security Concepts Asset Management Redundancy Strategies Physical Security Lesson 8: Explain Vulnerability Management Device and OS Vulnerabilities Application and Cloud Vulnerabilities Vulnerability Identification Methods Vulnerability Analysis and Remediation Lesson 9: Evaluate Network Security Capabilities Network Security Baselines Network Security Capability Enhancement Lesson 10: Assess Endpoint Security Capabilities Implement Endpoint Security Mobile Device Hardening Lesson 11: Enhance Application Security Capabilities Application Protocol Security Baselines Cloud and Web Application Security Concepts Lesson 12: Explain Incident Response and Monitoring Concepts Incident Response Digital Forensics Data Sources Alerting and Monitoring Tools Lesson 13: Analyze Indicators of Malicious Activity Malware Attack Indicators Physical and Network Attack Indicators Application Attack Indicators Lesson 14: Summarize Security Governance Concepts Policies, Standards, and Procedures Change Management Automation and Orchestration Lesson 15: Explain Risk Management Processes Risk Management Processes and Concepts Vendor Management Concepts Audits and Assessments Lesson 16: Summarize Data Protection and Compliance Concepts Data Classification and Compliance Personnel Policies Additional course details: Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Integrating UNIX and Microsoft course description This course is designed for the enterprise-level UNIX professional and represents the highest level of professional, distribution-neutral UNIX certification within the industry. It covers administering UNIX enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating UNIX and Microsoft course details Who will benefit: Enterprise-level UNIX professionals. Prerequisites: UNIX network administration. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.

Integrating Linux and Microsoft course description This course is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution-neutral Linux certification within the industry. LPIC-3 300 covers administering Linux enterprise-wide with an emphasis on mixed environments. What will you learn Configure and troubleshoot OpenLDAP. Use OpenLDAP as an authentication backend. Manage software packages. Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients Integrating Linux and Microsoft course details Who will benefit: Enterprise-level Linux professionals. Prerequisites: Delegates must have an active LPIC-2 certification to receive LPIC-3 certification, but the LPIC-2 and LPIC-3 exams may be taken in any order. Duration 5 days Integrating UNIX and Microsoft course contents OPENLDAP CONFIGURATION OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. OPENLDAP AS AN AUTHENTICATION BACKEND LDAP Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. SAMBA BASICS Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. SAMBA SHARE CONFIGURATION Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. SAMBA USER AND GROUP MANAGEMENT Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. SAMBA DOMAIN INTEGRATION Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. SAMBA NAME SERVICES NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. WORKING WITH LINUX AND WINDOWS CLIENTS CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.

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This CPD accredited short course is for everyone who wants to work more effectively with their collaeagues. It will help strengthen personal competencies including listening and communication, understanding and engaging with different perspectives, and working together to create a positive culture in the office or on the shopfloor.