469 Trust courses in Cardiff delivered Live Online

– how to react, support and move forward Discover how you can best help a young person who self-harms – gain the insights and skills you need to approach this distressing subject respectfully and safely, a better understanding of what self-harm is, why young people self-harm, and much more… Date: Tues 14th May 2024 Accredited CPD Certificate: 3.5 hours Length: 3.5 hours (with breaks) Start time: 9.15am GMT (until 1.30pm) "This is one of the best self-harm trainings I’ve had, honestly..."EMILY LOVE, PRIMARY PREVENTION WORKER Live Online Webinar – Join Emily Gajewski – an expert in helping people overcome self-harm – for her live webinar on Tuesday 14th May 2024. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy. Book your place and we’ll email you confirmation – you’ll receive your Zoom link the day before the event. RECORDING – the training is recorded in case anyone experiences technical difficulties – or you can’t attend on the day – so you will also get a recording for a limited time afterwards to maximise your learning. Want to attend but can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. The aim of this live online training with Emily Gajewski, a highly experienced psychotherapist specialising in treating self-harm, is to give you a thorough, in-depth understanding of why young people self-harm and how to approach/react when helping someone in both the short and long term, including the essential skills most likely to effectively support the young person on their journey to find less harmful ways of coping – the webinar focuses on the most evidence-based knowledge and skills in this area. It will also help you find ways of calming yourself in moments of overwhelm to ensure that you can be as supportive and helpful as you’d like to be. Why you should attend With the ever changing, uncertain world we live in creating a vast amount of pressure on children – emotionally and physically – more children and teenagers are experiencing extremely stressful, distressing situations, with many looking for coping mechanisms to help them deal with their negative thoughts, feelings and emotions. Self harm (including self injury) is hugely on the increase and rates are higher than ever since Covid-19 and the long periods of isolation and uncertainty young people have experienced in ‘lock downs’. A survey of 61 secondary school children by charity Place2Be, shows self-harm reports increased by 77%, from 48 to 85, from August to September 2021. Finding the right words to approach self-harming can be difficult – this online webinar was created to help you (parents, carers, teachers) approach this topic with empathy and confidence. Discovering that a young person you are caring for is self harming can be an extremely stressful situation. When we are highly emotional, it can cause us to react in desperate ways, which are often not helpful or supportive to the young person, even if our intentions are totally well-meaning. “A really helpful, caring approach – it has clarified so much for me and I can now see a sensible way forward.”MARTIN, PARENT. This course is relevant to a range of self-harming behaviours including: self-injury cutting, ripping or carving skin burning skin punching or hitting themselves scratching or pinching (including dermatillomania) poisoning themselves with tablets or liquids (or similar) over-eating and under-eating (anorexia or bulimia) biting yourself (dermatophagia) inserting objects into your body overdosing, exercising excessively pulling your hair (trichotillomania) getting into fights where you know you will get hurt What you will learn What is self-harm? Why young people self-harm How common is self-harming How to approach the subject (building rapport, trust…) How to react if your child (or any young person) tells you they are self harming (what not to say and do) The distinction between self harm and a suicide attempt The addictive element to self harm How to help a young person break the addictive pattern Helping a child in the short- and long term The influence of social media and peers Keeping your child safe Looking after yourself (managing stress, anxiety and worry for the household) Finding professional help View booking details Who this training is suitable for Parents, other family members and/or carers of children and young people who are at risk of self harming or currently self harming. Anyone who works with young people and needs to know how best to help when someone discloses that they self-harm or who they suspect may be self-harming. Therapists and counsellors who want to gain a better understanding so they can support families with a member who self harms. Course Programme The ‘How to help young people who self harm’ live online webinar starts at 9.15am and runs until 1.30pm (GMT). 9.15am Join the Zoom meeting 9.30am Understanding self harm 10.45am Comfort break and discussion 10.55am How to approach self harm and be most helpful 12.00pm Comfort break and discussion 12.10pm Creating the optimal conditions for recovery 1.30pm Webinar ends This course has been independently accredited by the internationally recognised CPD Standards Office for 3.5 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations that would like to improve the team productivity of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, and any team members. Overview The key to the success of an IT organization is its employees. The more highly productive the people in the organization are, the greater the business goals the organization can achieve. By completing this course, the IT organization gains: trained employees who know the main characteristics of high-performance teams and already have ideas about what to change in their work and behavior to contribute to greater productivity of the team as a whole; a quantum leap in business results thanks to increased employee motivation, customer satisfaction, and improved communication in teams; long-term benefit expressed in the transfer of knowledge that the people of the trained team can share with other members of the organization. A skill that almost every organization looks for in a new job candidate is the ability to work in a team. If an individual is an expert in a certain field and is invited to work on a large project that includes other experts, it is very important to know how to work successfully in this team. By completing this course the individual will: learn the differences between an ordinary team and a high-performing one; know how to increase your personal productivity; be able to determine problems that prevent the team from achieving outstanding results. This course represents highly effective training on developing teamwork skills and teaches students how to interact effectively with other team members. Also, students will learn how to increase their work productivity and resolve and/or avoid conflict situations. Course Outline What is a team and are we really a team? How to improve team performance? The importance of trust and psychological security. How to approach disagreements and conflicts in the team? How to encourage initiative and commitment in the team? How are self-organized teams created and what are their specifics? How to focus on the results we want to achieve? Each topic includes discussions and exercises. Additional course details: Nexus Humans High-Performing Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the High-Performing Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Although there are no mandatory prerequisites, the course is particularly suited for the following audiences: Cybersecurity engineer Cybersecurity investigator Incident manager Incident responder Network engineer SOC analysts currently functioning at entry level with 2+ years of experience Overview After taking this course, you should be able to: Describe the types of service coverage within a SOC and operational responsibilities associated with each. Compare security operations considerations of cloud platforms. Describe the general methodologies of SOC platforms development, management, and automation. Explain asset segmentation, segregation, network segmentation, micro-segmentation, and approaches to each, as part of asset controls and protections. Describe Zero Trust and associated approaches, as part of asset controls and protections. Perform incident investigations using Security Information and Event Management (SIEM) and/or security orchestration and automation (SOAR) in the SOC. Use different types of core security technology platforms for security monitoring, investigation, and response. Describe the DevOps and SecDevOps processes. Explain the common data formats, for example, JavaScript Object Notation (JSON), HTML, XML, CommaSeparated Values (CSV). Describe API authentication mechanisms. Analyze the approach and strategies of threat detection, during monitoring, investigation, and response. Determine known Indicators of Compromise (IOCs) and Indicators of Attack (IOAs). Interpret the sequence of events during an attack based on analysis of traffic patterns. Describe the different security tools and their limitations for network analysis (for example, packet capture tools, traffic analysis tools, network log analysis tools). Analyze anomalous user and entity behavior (UEBA). Perform proactive threat hunting following best practices. The Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course guides you through cybersecurity fundamentals and prepares you for the role of Information Security Analyst on a Security Operations Center team. You?ll learn to automate for security using cloud platforms and how to apply your knowledge to real-world scenarios Course Outline Understanding Risk Management and SOC Operations Understanding Analytical Processes and Playbooks Investigating Packet Captures, Logs, and Traffic Analysis Investigating Endpoint and Appliance Logs Understanding Cloud Service Model Security Responsibilities Understanding Enterprise Environment Assets Threat Tuning Threat Researching and Threat Intelligence Practices Understanding APIs Understanding SOC Development and Deployment Models Performing Security Analytics and Reports in a SOC Malware Forensics Basics Threat Hunting Basics Additional course details: Nexus Humans Cisco Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks

Duration 5 Days 30 CPD hours This course is intended for This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server 2016. The secondary audience for this course includes IT professionals who are looking to consolidate their knowledge about AD DS and related technologies, in addition to IT professionals who want to prepare for the 70-742 exam. Overview After completing this course, students will be able to: Install and configure domain controllers. Manage objects in AD DS by using graphical tools and Windows PowerShell. Implement AD DS in complex environments. Implement AD DS sites, and configure and manage replication. Implement and manage Group Policy Objects (GPOs). Manage user settings by using GPOs. Secure AD DS and user accounts. Implement and manage a certificate authority (CA) hierarchy with AD CS. Deploy and manage certificates. Implement and administer AD FS. Implement and administer Active Directory Rights Management Services (AD RMS). Implement synchronization between AD DS and Azure AD. Monitor, troubleshoot, and establish business continuity for AD DS services. This course teaches IT Pros how to deploy and configure Active Directory Domain Services in a distributed environment, how to implement Group Policy, how to perform backup & restore, & how to troubleshoot Active Directory?related issues. Installing & Configuring DCs Overview of AD DS Overview of AD DS DCs Deploying DCs Lab: Deploying and administering AD DS Managing Objects in AD DS Managing user accounts Managing groups in AD DS Managing computer accounts Using Windows PowerShell for AD DS administration Implementing and managing organizational units Lab: Deploying and administering AD DS Lab: Administering AD DS Advanced AD DS Infrastructure Management Overview of advanced AD DS deployments Deploying a distributed AD DS environment Configuring AD DS trusts Lab: Domain and trust management in AD DS Implementing & Administering AD DS Sites & Replication Overview of AD DS replication Configuring AD DS sites Configuring and monitoring AD DS replication Lab: Managing and implementing AD DS sites and replication Implementing Group Policy Introducing Group Policy Implementing and administering GPOs Group Policy scope and Group Policy processing Troubleshooting the application of GPOs Lab: Implementing a Group Policy infrastructure Lab: Troubleshooting a Group Policy Infrastructure Managing User Settings with GPOs Implementing administrative templates Configuring Folder Redirection and scripts Configuring Group Policy preferences Lab: Managing user settings with GPOs Securing AD DS Securing domain controllers Implementing account security Audit authentication Configuring managed service accounts (MSAs) Lab: Securing AD DS Deploying & Managing AD CS Deploying CAs Administering CAs Troubleshooting and maintaining CAs Lab: Deploying and configuring a two-tier CA hierarchy Deploying & Managing Certificates Deploying and managing certificate templates Managing certificate deployment, revocation, and recovery Using certificates in a business environment Implementing and managing smart cards Lab: Deploying certificates Implementing & Administering AD FS Overview of AD FS AD FS requirements and planning Deploying and configuring AD FS Overview of Web Application Proxy Lab: Implementing AD FS Implementing & Administering AD RMS Overview of AD RMS Deploying and managing an AD RMS infrastructure Configuring AD RMS content protection Lab: Implementing an AD RMS infrastructure Implementing AD DS Synchronization with Azure AD Planning and preparing for directory synchronization Implementing directory synchronization by using Azure AD Connect Managing identities with directory synchronization Lab: Configuring directory synchronization Monitoring, Managing, & Recovering AD DS Monitoring AD DS Managing the AD DS database Recovering AD DS objects Lab: Recovering objects in AD DS

Duration 5 Days 30 CPD hours This course is intended for This course is primarily intended for existing IT professionals who have some AD DS knowledge and experience and who aim to develop knowledge about identity and access technologies in Windows Server 2016. The secondary audience for this course includes IT professionals who are looking to consolidate their knowledge about AD DS and related technologies, in addition to IT professionals who want to prepare for the 70-742 exam. Overview After completing this course, students will be able to:Install and configure domain controllers.Manage objects in AD DS by using graphical tools and Windows PowerShell.Implement AD DS in complex environments.Implement AD DS sites, and configure and manage replication.Implement and manage Group Policy Objects (GPOs).Manage user settings by using GPOs.Secure AD DS and user accounts.Implement and manage a certificate authority (CA) hierarchy with AD CS.Deploy and manage certificates.Implement and administer AD FS.Implement and administer Active Directory Rights Management Services (AD RMS).Implement synchronization between AD DS and Azure AD.Monitor, troubleshoot, and establish business continuity for AD DS services. This course teaches IT Pros how to deploy and configure Active Directory Domain Services in a distributed environment, how to implement Group Policy, how to perform backup & restore, & how to troubleshoot Active Directory?related issues. Installing & Configuring DCs Overview of AD DS Overview of AD DS DCs Deploying DCs Lab: Deploying and administering AD DS Managing Objects in AD DS Managing user accounts Managing groups in AD DS Managing computer accounts Using Windows PowerShell for AD DS administration Implementing and managing organizational units Lab: Deploying and administering AD DS Lab: Administering AD DS Advanced AD DS Infrastructure Management Overview of advanced AD DS deployments Deploying a distributed AD DS environment Configuring AD DS trusts Lab: Domain and trust management in AD DS Implementing & Administering AD DS Sites & Replication Overview of AD DS replication Configuring AD DS sites Configuring and monitoring AD DS replication Lab: Managing and implementing AD DS sites and replication Implementing Group Policy Introducing Group Policy Implementing and administering GPOs Group Policy scope and Group Policy processing Troubleshooting the application of GPOs Lab: Implementing a Group Policy infrastructure Lab: Troubleshooting a Group Policy Infrastructure Managing User Settings with GPOs Implementing administrative templates Configuring Folder Redirection and scripts Configuring Group Policy preferences Lab: Managing user settings with GPOs Securing AD DS Securing domain controllers Implementing account security Audit authentication Configuring managed service accounts (MSAs) Lab: Securing AD DS Deploying & Managing AD CS Deploying CAs Administering CAs Troubleshooting and maintaining CAs Lab: Deploying and configuring a two-tier CA hierarchy Deploying & Managing Certificates Deploying and managing certificate templates Managing certificate deployment, revocation, and recovery Using certificates in a business environment Implementing and managing smart cards Lab: Deploying certificates Implementing & Administering AD FS Overview of AD FS AD FS requirements and planning Deploying and configuring AD FS Overview of Web Application Proxy Lab: Implementing AD FS Implementing & Administering AD RMS Overview of AD RMS Deploying and managing an AD RMS infrastructure Configuring AD RMS content protection Lab: Implementing an AD RMS infrastructure Implementing AD DS Synchronization with Azure AD Planning and preparing for directory synchronization Implementing directory synchronization by using Azure AD Connect Managing identities with directory synchronization Lab: Configuring directory synchronization Monitoring, Managing, & Recovering AD DS Monitoring AD DS Managing the AD DS database Recovering AD DS objects Lab: Recovering objects in AD DS

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network administrators, operators, and engineers responsible for managing the normal day-to-day operation and administration of a BIG-IP application delivery network. This course presents the prerequisite knowledge for many other of F5's BIG-IP instructor-led training courses. Overview Getting started with the BIG-IP system Traffic processing with BIG-IP Local Traffic Manager (LTM) Using the TMSH (TMOS Shell) command line interface Using NATs and SNATs Monitoring application health and managing object status Modifying traffic behavior with profiles, including SSL offload and re-encryption Modifying traffic behavior with persistence, including source address affinity and cookie persistence Troubleshooting the BIG-IP system, including logging (local, high-speed, and legacy remote logging), and using tcpdump User roles and administrative partitions vCMP concepts Customizing application delivery with iRules This course gives network administrators, network operators, and network engineers a functional understanding of the BIG-IP system as it is commonly deployed in an application delivery network. The course introduces students to the BIG-IP system, its configuration objects, how it processes traffic, and how typical administrative and operational activities are performed. The course includes lecture, hands-on labs, interactive demonstrations, and discussions. Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Configuring the Management Interface Activating the Software License Provisioning Modules and Resources Importing a Device Certificate Specifying BIG-IP Platform Properties Configuring the Network Configuring Network Time Protocol (NTP) Servers Configuring Domain Name System (DNS) Settings Configuring High Availability Options Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Traffic Processing Building Blocks Identifying BIG-IP Traffic Processing Objects Configuring Virtual Servers and Pools Load Balancing Traffic Viewing Module Statistics and Logs Using the Traffic Management Shell (TMSH) Understanding the TMSH Hierarchical Structure Navigating the TMSH Hierarchy Managing BIG-IP Configuration State and Files BIG-IP System Configuration State Loading and Saving the System Configuration Shutting Down and Restarting the BIG-IP System Saving and Replicating Configuration Data (UCS and SCF) Using NATs and SNATs Address Translation on the BIG-IP System Mapping IP Addresses with NATs Solving Routing Issues with SNATs Configuring SNAT Auto Map on a Virtual Server Monitoring for and Mitigating Port Exhaustion Monitoring Application Health Introducing Monitors Types of Monitors Monitor Interval and Timeout Settings Configuring Monitors Assigning Monitors to Resources Managing Pool, Pool Member, and Node Status Using the Network Map Modifying Traffic Behavior with Profiles Introducing Profiles Understanding Profile Types and Dependencies Configuring and Assigning Profiles Introducing SSL Offload and SSL Re-Encryption Managing Object State Modifying Traffic Behavior with Persistence Understanding the Need for Persistence Introducing Source Address Affinity Persistence Managing Object State Administering the BIG-IP System Configuring Logging Legacy Remote Logging Introducing High Speed Logging (HSL) High-Speed Logging Filters HSL Configuration Objects Configuring High Speed Logging Using TCPDUMP on the BIG-IP System Leveraging the BIG-IP iHealth System Viewing BIG-IP System Statistics Defining User Roles and Administrative Partitions Leveraging vCMP Configuring High Availability Introducing Device Service Clustering (DSC) Preparing to Deploy a DSC Configuration Configuring DSC Communication Settings Establishing Device Trust Establishing a Sync-Failover Device Group Synchronizing Configuration Data Exploring Traffic Group Behavior Understanding Failover Managers and Triggers Achieving Stateful Failover with Mirroring

In this week’s RESULTS Mastery Live, we are going to discuss how to use email marketing to increase sales.

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Understand what diversity and inclusion is and how to manage it affectively in the workplace. Course overview Duration: 1 day (6.5 hours) Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion. Objectives  By the end of the course you will be able to: Describe why diversity and inclusion is important in teams and organisations Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace Recognise your own diversity and understand the value of diversity and inclusion in teams Develop an Action Plan to create an inclusive work climate Content Understand Diversity and Inclusion What the Equality Act 2010 says about diversity Understanding protected characteristics Learn how to create an optimum climate to unlock the power of a diverse teams Understanding Yourself and Unconscious Bias Identify your own unique characteristics and how these could impact your performance Examine self-limiting beliefs and how these can impact personal performance Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making Creating a Diverse and Inclusive Team Climate Understand the importance of respect, the role of trust and what valuing diversity really means Apply the ABC Model to the creation of a diverse climate:Awareness – be alert, self-aware and aware of othersBoundaries – understand how things can go wrong when working with others: boundaries, banter and bullyingCoaching – learn listening and coaching skills to promote inclusion Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate