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10087 Trainers Course courses in London delivered Online

Microsoft Windows 8 Foundation Training

4.3(43)

By John Academy

Description: Windows 8 is the latest version of Microsoft's widely used Windows operating system. This version of Windows incorporates hundreds of new features as well as improvements to existing tools. This Microsoft Windows 8 Foundation Training is intended to help both novice and experienced users become familiar with the many changes that have been made to Windows with this release. This manual will also help users with previous Windows experience become more familiar with the new Start screen. If, you want to learn detail about Microsoft Windows 8 you can join this course now. Learning Outcomes: Introduction to Windows 8 start up screen and desktop Windows power options and basic keyboard, mouse and touch techniques Guide to basic elements of the Windows 8 start screen and Windows Store Customize app tiles and notifications, while learning to open and manage apps and Charms bar Local and Microsoft Account creation and customization Windows 8 features like Mail, Calendar, People, Messaging and Photos Discover more Windows 8 apps like Internet Explorer, General News, Bing, Finance, Travel, Sports, Maps and SkyDrive Desktop display and components Window management features, jump lists and basic desktop applications Understanding basic file structure in Windows 8 Open, use and customizing File Explorer, discovering Recycle Bin, help & support tools Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 8 Foundation Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 8 Foundation Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Microsoft Windows 8 Foundation Training The Basics of Windows 8 00:30:00 Interacting with the Computer Using a Mouse and Keyboard 00:15:00 Interacting with the Computer Using Touch Gestures, Part One 00:15:00 Interacting with the Computer Using Touch Gestures, Part Two 00:15:00 Exiting Windows 8 00:30:00 Introducing the Windows 8 Start Screen 00:30:00 Using the Windows 8 Start Screen 00:30:00 Working with Windows 8 Apps 00:30:00 Using the Charms Bar 00:30:00 Using the Windows Store 00:15:00 Getting Started - The Basic Windows 8 Applications, Part One 00:30:00 Managing Accounts 00:15:00 Using Mail 00:30:00 Using Calendar 00:30:00 Using People and Messaging 00:30:00 Using Photos 00:30:00 Using Windows 8 Internet Explorer, Part One 00:15:00 Using Windows 8 Internet Explorer, Part Two 00:15:00 Using News Apps 01:00:00 Using Maps 00:15:00 Using SkyDrive 00:30:00 Introducing the Windows 8 Desktop 00:30:00 Managing Desktop Windows 00:30:00 Using Desktop Features 00:15:00 Using Jump Lists 00:15:00 Desktop Application Basics 00:30:00 Interface Basics 00:30:00 The Basic Components 00:30:00 The File Explorer Tabs 00:30:00 Customizing File Explorer 00:30:00 Using the Recycle Bin 00:15:00 Getting Help in Windows 8 00:15:00 Mock Exam Mock Exam- Microsoft Windows 8 Foundation Training 00:20:00 Final Exam Final Exam- Microsoft Windows 8 Foundation Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Windows 8 Foundation Training
Delivered Online On Demand14 hours 10 minutes
£11.99

Cyberpunk - Photoshop Compositing Training

4.3(43)

By John Academy

Overview: Strengthen your expertise to create beautiful cyberpunk artwork. This exclusively designed Cyberpunk - Photoshop Compositing Training course will show you how to use expert Photoshop compositing techniques to achieve realistic compositing. We have designed this comprehensive Cyberpunk - Photoshop Compositing Training course with the best photo composition tools and techniques to help you improve your photos. We'll create fantastic cyberpunk artwork during the learning session, with each step discussed in depth to help you understand the process. You'll be able to work with colors, contrast, and textures more effectively, as well as create special effects. Enrol today to learn how to create great cyberpunk art and plan a successful professional path. Learning Outcomes: Strengthen your expertise to perfectly combine images in Photoshop Know how to effectively work with layers, masks and blending modes Understand how to work with colours and contrast Have an in-depth understanding of how to work with textures Learn about backlights for the bike Gain an excellent understanding of puddles and reflection on the ground Learn step-by-step how to add special effects to your images Who is this course for? Anyone interested in creating fantastic cyberpunk artwork can take this Cyberpunk - Photoshop Compositing Training course. This course will help you to create opportunities in different professional careers related to Photoshop Compositing. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Cyberpunk - Photoshop Compositing Training is a useful qualification to possess and would be beneficial for any related profession or industry such as: Graphics Designer Motion Capture Designer 3D Designer Digital Sketch Artist Illustration Photography Cyberpunk - Photoshop Compositing Training Module 01: Placing images and set perspective 00:07:00 Module 02: Depth of field 00:05:00 Module 03: Highlights and reflexes 00:15:00 Module 04: Backlights for the bike 00:07:00 Module 05: Puddles and reflections on the ground 00:09:00 Module 06: Color correction and special effects 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Cyberpunk - Photoshop Compositing Training
Delivered Online On Demand59 minutes
£11.99

Learning and Development Manager

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description The role of the Learning & Development professional is constantly evolving and your organisation and trainees have different and higher expectations of what you will provide for them. The Learning and Development Manager aims to develop effective and responsible change agents to design, develop and operationalise strategic plans within their areas of responsibility and emphasises skills development around Coaching, Human Resource Management and Online Learning Development. This course covers the entire process of delivering training, including assessment, preparation, creating a positive learning environment, facilitating learning, and evaluating learning. It will also provide a comprehensive understanding of establishing and running an effective organisational coaching system, social media and IT in training, contemporary developments in the profession, and becoming a learning and development specialist. This course is specifically targeted at those who currently hold coordination, managerial and supervisory responsibilities in corporate Learning and Development roles; as well as new participants entering this sector. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Learning and Development Manager is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Learning and Development Manager is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module: 01 Introduction 00:30:00 Monitoring 00:30:00 Coaching 00:30:00 Organizational Learning 00:30:00 Module: 02 Organizational Development Stages 00:30:00 Measuring L & D 00:15:00 Evaluating Training Impact 00:45:00 Blended Learning 00:20:00 Digital Learning 00:30:00 Mock Exam Mock Exam - Learning and Development Manager 00:20:00 Final Exam Final Exam - Learning and Development Manager 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learning and Development Manager
Delivered Online On Demand5 hours
£11.99

Mastering Self Discipline

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: Want to know how to develop self-discipline, resist temptations and reach your long-term goals? If you want to make positive changes in your life and achieve your life ambitions, this online course will teach you how to become a master at self-discipline. Self-Discipline is the key to success in life. Whether at school, in the workplace or at home, our life would fall into chaos and meaninglessness without discipline. This Mastering Self Discipline Course is the ultimate guide to self-discipline and will equip you with the practical skills you need to keep your life in order. In this course, you will learn how to organise your office, declutter your wardrobe, create an effective daily routine and add structure to your day-to-day life. You will also be introduced to time-saving strategies for the home and setting ground rules for your kids. Who is the course for? Individuals who are interested in bettering themselves Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Mastering Self Discipline is a useful qualification to possess, and would be beneficial for the following careers: Entrepreneurs teacher sales manager call center manager. [/vc_column_text][/vc_column][/vc_row] Mastering Self Discipline Why Get Organized? 00:20:00 How To Get Rid Of Clutter 00:25:00 Cleaning Out Your Closets 00:25:00 The Importance Of Routines 00:20:00 Papers And Pictures 00:15:00 Helpful Gadgets That Make Home Organizing Easier 00:10:00 Top Ten Tips On Saving Time Every Day 00:25:00 How To Organize Your Office 00:15:00 Using The Computer To Help Staying Organized 00:20:00 Helping Your Kids To Stay Organized 00:20:00 Mock Exam Mock Exam- Mastering Self Discipline 00:20:00 Final Exam Final Exam- Mastering Self Discipline 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mastering Self Discipline
Delivered Online On Demand3 hours 55 minutes
£11.99

Microsoft PowerPoint Advanced Level

4.3(43)

By John Academy

Description:  For the individuals who are as of now acquainted with the basics of PowerPoint, they will begin thinking to pass on information unmistakably without much glamour. But, the secret of success is lying on how quick you can change a basic introduction into an expert one. Get ready to take your presentations to the advance level! In this course, we'll unlock the secrets to make you a PowerPoint expert. Students will learn how to deal with the advanced features of Microsoft PowerPoint. They will be shown a practical way of learning with a hands-on and customisable approach. They will get a chance to experience some of the new features that are offered in PowerPoint. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint.  Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Advanced Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager Microsoft PowerPoint Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Shapes 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Advanced Drawing Tasks 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Audio and Video 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Preparing for Your Presentation 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Advanced Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Advanced Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft PowerPoint Advanced Level
Delivered Online On Demand11 hours 40 minutes
£11.99

Certificate Course in HR and Leadership Management

4.3(43)

By John Academy

Learn how to become the best leader you could ever be with this Certificate Course in HR and Leadership Management! Description: What we offer is a high-quality Certificate Course designed to equip managers and potential leaders with necessary skills to be the best in the field. This course will also help you to discover new, innovative sources of opportunities to develop HR and Leadership management skills. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your chosen industry. With this certificate course, you will be equipped with great information on leadership skills as we will help you learn, step by step, through the exact process that developed to help people put an end to the struggles to become a leader. This course will surely provide you with all the necessary knowledge and skills you need to have to achieve your career goals and become a successful leader! Who is the course for? For employees who are aiming for a promotion, joining a team leader role for the first time or looking forward to becoming a top executive. Or anyone who are interested in improving and honing their leadership potential Entry Requirement: This course is available to all learners, of all academic backgrounds. However, it's more advantageous if you have an experience in management or in a supervisory role. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: A Certificate Course in HR and Leadership Management will be useful and would be beneficial for the management occupations especially the following careers: General Manager Director Human Resources ManagersOperation Manager Supervisor Administrative Services Manager Management Directors And other Top Executives Certificate Course in HR and Leadership Management - Updated Version HR Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Leadership Management Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 Certificate Course in HR and Leadership Management - Old Version Leader & HR Management Leader and HR Management 00:30:00 Commitment and HR Management Commitment and HR Management 01:00:00 Team Management Team Management 00:30:00 Build A Mastermind Group Build A Mastermind Group 02:00:00 People Recognition in HR Management People Recognition in HR Management 00:30:00 Performance, Goals and Management Performance, Goals and Management 00:30:00 Think Outside The Box Think Outside The Box 00:30:00 Be Passionate about Your Work Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader The Importance Of A Good Team Leader 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Certificate Course in HR and Leadership Management 00:20:00 Final Exam Final Exam- Certificate Course in HR and Leadership Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Certificate Course in HR and Leadership Management
Delivered Online On Demand13 hours 35 minutes
£11.99

How to Overcome Procrastination

4.3(43)

By John Academy

Are you aware that procrastination is a condition that can affect your life? Do you know that there are lots of people that can be affected by this kind of attitude? If you want to change this habit of yours, then this course is perfect for you! Description: Procrastination is a habit that is considered as a luxury to anyone who is supposedly busy. In this course, you will be able to learn about mental health basics and resiliency. You will learn the connections between physical, emotional and mental health. Once you understand the basics, you will be taught how to get hold of your emotional health and how to take good care of yourself. You will be able to learn that procrastination can affect not just yourself but also everyone around you and you need to be able to learn the risk factor that comes with it. Who is the course for? Professionals who are helping people with their mental health People who have an interest in the personal mental development Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: How to Overcome Procrastination course would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Social Worker Therapists. Module 01 Introduction To Overcoming Procrastination 00:30:00 Module 02 Characteristics Of A Procrastinator 00:30:00 Module 03 Identify The Causes Of Procrastination 00:30:00 Module 04 Key Reasons Of Procrastination And How Deal With Them 01:00:00 Module 05 Effective Ways to Beat Procrastination 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

How to Overcome Procrastination
Delivered Online On Demand3 hours 30 minutes
£11.99

Customer Service and Contact Centre Training Diploma

4.3(43)

By John Academy

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Contact Centre Training Diploma
Delivered Online On Demand21 hours 26 minutes
£11.99

Advanced Diploma in Event Planning

4.3(43)

By John Academy

Are you passionate when it comes to organising and planning for events? Or are you currently working for an Event planning business or are you an owner of one? If so, then this course will surely help you in improving your event planning and organising skills. Description: Make sense of how to successfully make any sort out of events or parties people will look forward to after experiencing it. Party coordinators make parties that allow people to blend, celebrate and have some great circumstances without stressing over the preparations. You will learn in this course what an event coordinator does and how to plan and manage events effectively, how to develop your organizing skills to prevail in the occasion, how to start your own event planning management business, and how to get contracted to organize parties and get clients by giving them the best parties. You will have the capacity to imagine having an empowering beneficial career that allows you to use your creative energy to make a fun and amazing events. With regards to the preparing of any events, you will find that your thoughts will be pouring that you will not be able to construct all the ideas but this course will help you recognize what are the important things to do or how to exhibit every part of the event preparations. There is a wide range of sorts of occasions and there are distinctive individuals who you will get an opportunity to plan the event so you have to pull in the appropriate individuals to the occasion or it just won't be the same. Who is the course for? Professionals, business owner or entrepreneurs who are working for or owners of an event planning management business People who are interested in event planning management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Event Planning is a useful qualification to possess, and would be beneficial for the following careers: Event Planner Event's Organiser Party Planner. Module 1 9 Key Ideas To Make Your Event A Successful One 00:30:00 What You Need To Know To Make Your Event Educational, Entertaining and Memorable! 01:00:00 8 Ways To Incorporate Entertainment Elements Into Your Events Without Spending A Bomb! 00:30:00 What To Look Out For When Planning Your Next Offsite Event 00:15:00 The Nuts & Bolts Of Events Logistics 00:15:00 Working With Team Building Elements In Your Offsite Events 00:15:00 How To Create Effective Team bonding At Your Events 00:15:00 Managing An Event For 10 people versus 100 ! 00:15:00 10 Ways To Make Your Event Interesting And Exciting 00:30:00 8 Tips To Transform Your Event Venue 00:30:00 Module 2 7 Ways For An Easy & Hassle-Free Meeting Planning 00:30:00 5 Pitfalls To Avoid When Planning Your Next Event 00:30:00 8 Tips On How To Generate Fun Ideas When Planning Your Event 00:30:00 How To Attract The Right People To Your Event 00:30:00 9 Reasons Why You Should Be Nice To Your Event Suppliers 00:15:00 How & Where To Find Suppliers That Will Move Mountains For You! 00:30:00 10 Tips On How To Be An Excellent Event Planner 00:30:00 8 Key Success Factors When Marketing Your Event 00:15:00 Marketing Managers: 10 Reasons Why You Should Organize Your Own Events 00:30:00 6 Factors To Look Out For When Planning The Event Itinerary 00:15:00 Module 3 What Makes An Event Fabulous? 00:30:00 7 Key Reasons Why Events Marketing Should Be Part Of Your Marketing Strategy 00:15:00 Learn What It Takes To Be A Successful Event Planner 00:15:00 Truth About Creating Successful Events! 00:15:00 When You Need An Event Planner And When You Don't! 00:30:00 What To Look Out For When Choosing Your Event Planner 00:15:00 What To Look Out For When Choosing Your Event Venue 00:30:00 What To Do When Things Don't Go As Planned During Events 00:15:00 Learn What Makes An Event Stand Out And Talked About By Your Peers! 00:15:00 When You Need To Hire An Event Planner? 00:15:00 Module 4 4 Ways To Ensure That Your Event Will Go As Planned 00:15:00 10 Ideas On Creating Exciting Event Themes 00:15:00 8 Ways To Get Attendees To Your Events 00:15:00 Learn How To Create An Event That Will Generate Revenue For You! 00:15:00 Having Mascots, Minglers, Entertainers At Your Next Event - How To Find & Work With Them 00:15:00 Event Suppliers/Vendors: They Can Make Or Break Your Event! - Learn How To Choose Wisely 00:15:00 7 Reasons Why The Need For Teambuilding At Your Offsite Events 00:30:00 8 Key Factors Of A Successful Event Planner - Learn To Pick Wisely 00:30:00 9 Ways To Organize Your Events On A Shoestring Budget 00:30:00 Managing Your Events - Once You Know The ' Why', The'How' will Present Itself 00:15:00 Module 5 Effective Ways To Negotiate With Your Event Suppliers 00:15:00 7 Tips On How To Find The Right Venue For Your Next Event 00:15:00 8 Ways To Work Successfully With Your Event Venue 00:30:00 9 Ideas On How To Promote Your Events To Your Internal Customers 00:15:00 6 Ways To Promote Your Events To Your External Customers 00:30:00 Working Successfully With Your Event Planner 00:30:00 7 Pitfalls To Avoid When Planning Your Event Itinerary 00:30:00 5 Tips To Look Out For When Planning Your Event Logistics 00:15:00 Choosing Your Emcee In Events - What You Need To Know 00:15:00 How To Create Events That People Talk About! 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Event Planning 00:20:00 Final Exam Final Exam- Advanced Diploma in Event Planning 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Event Planning
Delivered Online On Demand19 hours 25 minutes
£11.99

Diploma in Data Entry & Management

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Diploma in Data Entry & Management will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Diploma in Data Entry & Management will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Diploma in Data Entry & Management and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Diploma in Data Entry & Management is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Diploma in Data Entry & Management. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Diploma in Data Entry & Management will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum **Data Entry And Management** Introduction to Data Entry 00:20:00 Data Management 00:20:00 Using the Computer for Data Entry 00:15:00 Common Rules and Guidelines for Data Entry 00:30:00 Using Excel for Efficient Data Entry 00:30:00 Using Excel's Flash Fill and Autofill to Automate Data Entry 00:30:00 How to Create a Data Entry Form in Excel? 00:45:00 Using Statistics Packages in Data Entry 00:45:00 **Basics Of MS Excel** Getting Started With Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying A Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting A Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Diploma in Data Entry & Management
Delivered Online On Demand8 hours 10 minutes
£11.99