2842 Time Management courses

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

Description A good technique decreases the pressure and helps to step forward to set a business providing the best sales in the market. People become confused that they don't get good return in spite of their hard work. They often search for some techniques to increase their sales. Do you want to know how to amplify sales in the market? Let's have a look at the [course_title] course. The Mastering Sales Techniques course designed in such a way that will assist you to find out the problems regarding sales. It helps you to distinguish between positive and negative aspects and provides you the exact solution. It enables to you to make proper decision and understand human psychology what they actually want. You can persuade them increasing and decreasing the charges demanding on situating. It focuses on analytical ability to promote sales range by improving your efficiency, and overall time management. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mastering Sales Techniques is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mastering Sales Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction What You Will Learn on This Course FREE 00:01:00 Who is Philip Hesketh? 00:01:00 The Guaranteed Way to Improve Your Sales Technique The Number One Universal Killer Question in Selling 00:03:00 The Importance of Establishing the Clients Expectations 00:02:00 How to Close the Sale Without Sounding like a Salesman 00:04:00 Why People Buy and How to Get Them to Buy from Us People Buy Emotionally and Justify Logically. What to Do About It 00:04:00 Don't Assume You Know the Buyer's Priorities 00:05:00 How to Unearth the Buyer's Strategic Needs 00:03:00 The Importance of Implications 00:04:00 Why People Don't Buy and How to Counteract Any Objection Being Prepared for Objections 00:03:00 The Most Common Objections and How to Handle Them 00:04:00 How to Get People to Choose What You Want Them To 00:04:00 What Buyers Say and What They Really Mean 00:03:00 Holding a High Price What Does Value For Money Really Mean? 00:03:00 Five Proven Techniques to Save Money and Make Money 00:04:00 The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet' 00:02:00 Justifying Your Price - the Power of One 00:04:00 The Final 'Killer Questions' That Allow You to Negotiate More Successfully 00:04:00 Win-Win and Increasing Average Order Value The Real Meaning of 'Win-Win' 00:04:00 The Rules for Discounting 00:03:00 How to Hold a High Price 00:04:00 How to Increase Average Order 00:03:00 The Compromise Effect 00:03:00 Sales Techniques You Need to Know All You Need to Know About Time Management 00:03:00 Recognising the Moment That Matters and the Role of 'Enough' 00:06:00 What to Do When It Starts Going Wrong 00:05:00 How to Understand Other People - Can You Clarify? 00:04:00 How to Build Your Reputation and Getting Your Client to Feel Indebted to You 00:04:00 Selling in the Long Term and Being Recommended 00:04:00 BONUS SECTION! How to Be a Great Presenter and Wow Your Audience How to Deliver a Great Presentation 00:03:00 Why Powerpoint Doesn't Work and What to Do with It 00:03:00 How Memory Works 00:05:00 How to Tell Your Own Stories Well so People Warm to You 00:03:00 The Three Key Things About Presenting 00:03:00 Conclusion What We've Covered so Far 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore the world of cybersecurity beyond firewalls and antivirus software in this micro-learning course. Discover the critical role employees play in safeguarding your organization's digital assets and learn about the motivations behind cybercrimes. Gain insights into the dynamic landscape of digital threats and the alarming growth of cybercrime. This course will equip you with essential knowledge to protect yourself and your company from security breaches, emphasizing the importance of vigilance and awareness. Learning Objectives Construct a dedicated and productive remote workspace, considering factors such as comfort, organization, and freedom from distractions, to enhance focus and work-life balance.;Develop effective time management skills and routines, including setting clear boundaries, prioritizing tasks, and scheduling breaks, to optimize productivity and prevent burnout in a hybrid work setting.;Enhance your communication and collaboration skills with the steps to accurately engage in virtual meetings, share ideas, and foster effective teamwork, ensuring successful interactions in the hybrid workspace.

Do you want to improve your knowledge of animal behaviour? With the Animal Behaviour and Psychology course, you may pick the brains of industry experts. Joining this animal psychology course will provide you access to a well-prepared curriculum as well as opportunities to enhance your career in Animal Behaviour. The bundle provides the core information required to analyse animal activities correctly and how they react to their surroundings. Our Animal Behaviour and Psychology course will offer you good certification for animal welfare or protection tasks. It will ensure that you are considered for meaningful employment in an animal shelter, conservation area, or training centre. Courses included in this Animal Behaviour and Psychology Complete Bundle are: Course 01: Animal Behaviour and Psychology Level 2 Course 02: Online Dog Training, Dog Health and Behaviour - Level 3 Course 03: Horse Care and Stable Management Course 04: Cat Behaviour and Healthcare Diploma Course 05: Veterinary Assistant Diploma Course 06: Dog Training - Natural Remedies for Health & Dog Training Course 07: Training for Puppies Course 08: Dog Training - Stop Dog Barking Course 09: Pet Business Course Course 10: Coronavirus (COVID-19) Awareness Course 11: Time Management Skills You Will Gain: After completing the bundle, you will be able to enrich your knowledge on- Understand animal psychology, food habits and behavioural patterns Learn how to deal with horses, dogs, cats, rabbits and other pet animals Develop horse care and management skills - know how to control a horse Acquire the knowledge to take proper care of dogs, horses, cats etc. Know your responsibilities as an animal carer and ultimate trainer Learn the way to communicate and better understand animal behaviour Provide dog training - be a puppy trainer, stop dog barking, etc. Understand the food and nutrition facts for domestic and exotic animals Gain career insights on animal care and pet business - start your own business How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. The bundle deliver the fundamental knowledge needed to successfully analyse the actions of animals and how they react to the environment around them. Our Animal Behaviour and Psychology course will provide excellent certification for roles involving animal welfare or protection and guarantee you consideration for meaningful work in an animal shelter, conservation area, or training centre. This course is divided into multiple modules, each covering a different aspect of animal behaviour. Starting with their basic animal health and nutrition to animal psychology. With this unique course, students can gain in-depth information on everything relevant to animal behaviour. Curriculum: Course 01: Animal Behaviour and Psychology Level 2 Module 01 Introduction to The Care and Animal Welfare of All Species Module 02 Basic Animal Health & Nutrition Module 03 Hygiene and First Aid for Animal Module 04 Getting to know the Dogs & Puppies Module 05 Getting to know the Kittens and Cats Module 06 Learning about Horses Module 07 Learning about Birds Module 08 Specific Information on Rabbits & Guinea-Pigs Module 09 Specific Information on Ornamental Fish Module 10 Specific Information on Reptiles Module 11 Animal Psychology Course 02: Online Dog Training, Dog Health and Behaviour - Level 3 Module 01: The Proof Is In The Pudding Module 02: Here's What You'll Get From This Course Module 03: Feeding Time - Aggression and Stealing Food Module 04: The Right Way To Greet A Dog And Stop Jumping Up Module 05: Separation Anxiety Module 06: Dog Language - What They're Really Saying! Module 07:The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Module 08: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Module 09: Dog Training Consultations With Clients Course 03: Horse Care and Stable Management Module 01: Introduction to Stable Management Module 02: Environment Module 03: Diet Module 04: The Healthy Horse Module 05: Nursing the Sick Horse Module 06: Tethering Module 07: Plants Poisonous to Horses Module 08: Zoonotic and Notifiable Diseases Module 09: Pre-purchase Vetting Module 10: Yard Work and Riding Out Module 11: Health and Safety Module 12: Manure Management Module 13: Travelling Horses Course 04: Cat Behaviour and Healthcare Diploma Introduction Cat Behavior Issue Module 1: Scratching Behavior Module 2: Interact Aggression Module 3: Attention Seeking Behavior Module 4: Petting Induced Aggression Module 5: Redirected Aggression Module 6: Separation Anxiety Module 7: Obsessive-Compulsive Disorder (OCD) Module 8: Urine Marking Module 9: Excessive Vocalisation Module 10: Spilling Water Module 11: Destructive Chewing Module 12: Fear in Cats Module 13: Play Aggression Cat Health Problem Module 1: Seizures Module 2: Obesity Module 3: Hearing Loss Module 4: Feline Cognitive Dysfunction (FCD) / Memory Loss Module 5: Urinary Incontinence Module 6: Arthritis / Joint Pain Module 7: Vision Loss Module 8: Diabetes Module 9: Cancer Module 10: Dental Diseases Module 11: Fatty Liver Disease Module 12: Heart Diseases Module 13: Hyperthyroidism Module 14: Kidney Diseases Module 15: Lactose Intolerance Module 16: Feline Distemper Disease (Vaccination) Module 17: Rabies Conclusion: Ways to Boost Immunity of your Cat Course 05: Veterinary Assistant Diploma Module 01: The Development of Veterinary Medicine Module 02: Naming And Classifying Animals Module 03: The Cell Module 04: Tissues Module 05: Connective Tissue Module 06: Muscle Tissue and Nervous Tissue Module 07: Tissue Healing And Repair Module 08: The Skin Module 09: Bone Module 10: The Skeleton Module 11: Describing Disease Occurrence Module 12: Cardiovascular System Module 13: Respiratory System and Lymphatic System Module 14: The Gut and Digestion Module 15: Urinary System and Reproductive System Module 16: Nervous System, Senses and Endocrine System Module 17: Nutrients Module 18: Metabolism Course 06: Dog Training - Natural Remedies for Health & Dog Training Meet Me And 'The Boys' This Is Where It All Started... This Is What You'll Get From This Course Important - Please Read This The Power Of Herbs - Top 10 Herbs For Dogs Homeopathic Remedies For Dogs Aromatherapy Remedies For Dogs Bach Flowers For Dogs Additional Goodies For Dogs Natural First Aid Kit For Dogs Finding A Local Homeopathic/Holistic Vet Near You Course 07: Training for Puppies Module 01: The Proof Is In The Pudding - This Is What People Say Module 02: Here's What You'll Get From This Course Module 03: How To Choose The Right Puppy For You And Getting Ready To Bring Them Home Module 04: The 4 Top Puppy Problems Answered Module 05: More Puppy Questions Answered Course 08: Dog Training - Stop Dog Barking The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course Front Door Barking Back Garden/Yard Barking Barking At Cats When Out Or In The Back Garden/Yard Dogs Who Bark At And Are Fearful Of Men (Or Women) Do You Need Help With Other Unwanted Behaviors? This Will Help. Course 09: Pet Business Course Module 01: Introduction Module 02: Legal Requirements Module 03: Running Your Own Business Module 04: Marketing Module 05: Setting Your Prices Module 06: Business Costs Module 07: Forms & Record Keeping Module 08: Pre-Service Visit Module 09: Difficulties & Challenges Course 10: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Course 11: Time Management Module 01: Identifying Goals Module 02: Effective Energy Distribution Module 03: Working with Your Personal Style Module 04: Building Your Toolbox Module 05: Establishing Your Action Plan CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Animals Behaviour and Psychology course is suitable for: Individuals who are interested in learning about animal behaviour and psychology Animal lovers and animal welfare advocates who want to understand how animals think, feel, and behave Professionals who work with animals, such as zookeepers, animal trainers, and pet groomers Veterinarians, veterinary nurses, and animal welfare officers Individuals who are interested in pursuing a career in animal behaviour and psychology Students who are studying biology, zoology, veterinary medicine, or a related field Pet owners who want to understand more about their pet's behaviour and improve their relationship with their pet Requirements This Animal Behaviour and Psychology course has been designed to be fully compatible with tablets and smartphones. Career path Animal Care Worker (£14,000 to £24,000) Animal Technician (£17,000 to £28,000) Veterinary Physiotherapist (£24,000 to £48,000) Vet (£30,000 to £50,000) RSPCA Inspector (£19,250 to £30,000) Certificates Certificate of completion Digital certificate - Included

Course Overview A productive lifestyle is a must to reach your goal and go towards ultimate success. Gain the skills to maintain a productive life from this Productivity Hacks course and boost your personal and professional development. This course will help you to make proper plans and complete them in time. In this Productivity Hacks course, you will learn the importance of productivity and be able to create a productive mindset. You will learn about different productivity tools and strategies that will help you to maintain your schedule and complete your tasks in time. It also covers time management hacks, which work is more important and how to maintain a healthy work routine.  This course will train you to boost your productivity with step-by-step video guidance. Whether you are wanting to make your daily routine more productive or boost your work speed, this course introduces techniques to help you get there in no time. This best selling Productivity Hacks has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Productivity Hacks is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Productivity Hacks is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Productivity Hacks is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Productivity Hacks, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Productivity Hacks will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Productivity Hacks to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Your path to excellence in Office Administration begins here. Learn about Bookkeeping & Payroll Management, Microsoft Word, Admin Support, Business Writing, and Microsoft Excel.

From smooth office operations to crafting excellent presentations, become a great face for your workplace. Learn about Business Writing, Organisational Skills, and Admin Support.

Soft skills are the intangible forces that drive successful communication, collaboration, and leadership. They are the undercurrents that can propel a team to excellence or hold it back from achieving its full potential. This course is designed to help participants understand and harness these skills to create a positive impact in their professional roles.

🚀 Unlock Peak Performance with the Corporate Efficiency Engine! 🚀 Are you ready to propel your business to new heights? Introducing our groundbreaking online course: Corporate Efficiency Engine: Streamlining Operations for Success! In today's fast-paced corporate landscape, efficiency is the name of the game. The most successful organizations understand that streamlined operations are the key to staying competitive and achieving sustainable growth. That's where our comprehensive course comes in - a blueprint for transforming your business into a well-oiled machine!   What You'll Gain: ✅ Strategic Optimization: Uncover the secrets to identifying and eliminating bottlenecks in your operations. Streamline your processes to maximize output and minimize waste. ✅ Cutting-Edge Technology Integration: Stay ahead of the curve by leveraging the latest technological advancements. Discover how to implement tools and systems that enhance efficiency across all facets of your organization. ✅ Team Synergy: Foster a culture of collaboration and synergy within your teams. Learn how to align your workforce with organizational goals, creating a harmonious and highly productive workplace. ✅ Risk Mitigation: Identify potential risks before they escalate. Equip yourself with strategies to mitigate challenges, ensuring your business sails smoothly through any storm. ✅ Time Mastery: Time is money. Learn how to reclaim precious hours and allocate resources effectively. Harness the power of time management to boost productivity at every level. ✅ Cost-Cutting Strategies: Discover innovative ways to optimize costs without sacrificing quality. Our course provides actionable insights to enhance your bottom line while maintaining operational excellence.   Why Choose the Corporate Efficiency Engine Course: 🌐 Accessible Anywhere, Anytime: Learn at your own pace, from the comfort of your home or office. Our online platform is designed for maximum convenience, allowing you to absorb valuable insights on your schedule. 🔒 Proven Results: Backed by success stories from industry leaders, our course is a tried-and-true formula for corporate success. Join the ranks of thriving businesses that have harnessed the power of efficiency. 🎓 Expert-Led Instruction: Benefit from the wisdom of seasoned industry experts who have navigated the corporate landscape successfully. Gain practical, real-world knowledge that you can implement immediately. 🤝 Community Support: Connect with like-minded professionals in our exclusive online community. Share experiences, exchange ideas, and build a network of peers committed to corporate excellence.   Don't let inefficiencies hold your business back. It's time to ignite the Corporate Efficiency Engine and drive your organization toward unparalleled success! Enroll now and revolutionize your approach to business operations. Your journey to peak efficiency starts here! 💼🚀 Course Curriculum

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Traffic Marshal and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Diploma in Traffic Marshal at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Driver Safety Awareness Course Course 02: Safeguarding for Taxi Drivers Course 03: Vehicle Routing Problem with Sample Data Course 04: Driving Theory Test Preparation Course 05: Driving Instructor Course 06: Accident Investigation Course 07: English Law Course Course 08: Basic First Aid Course 09: Decision-Making in High-Stress Situations Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** Course 01: Diploma in Traffic Marshal at QLS Level 4 Module 01: Introduction to Traffic Marshalling This Module covers the following topics: What Is Traffic Marshalling Roles and Responsibilities Key Skills Criteria to Become a Traffic Marshal Scope and Salary Module 02: Traffic Management This Module covers the following topics: What Is Traffic and Traffic Control Road Traffic Control Traffic Elements Control Devices Module 03: Temporary Traffic Control This Module covers the following topics: Fundamental Principles Temporary Control Zones Lane Closure on a Multi-lane Road Pedestrian and Worker Safety Pedestrian Considerations Module 04: Traffic Risk Assessment This Module covers the following topics: Ensuring a Safe Worksite & Building Complex Separating Pedestrians and Vehicles Speed Lighting Parking Loading Areas Protecting Structures Vehicle Handling Traffic Routes Module 05: Vehicle Signaling This Module covers the following topics: The Importance of Proper Signalling Hand Signals Standard Coded Signals Hand Signaling Devices Module 06: Reversing Vehicles This Module covers the following topics: Role of Banksmen in Reversing Vehicles Safe Practices for Assisting Reversing Vehicles Other Reversing Techniques Minimising Reversing Risks Module 07: Health and Safety This Module covers the following topics: Pedestrian and Vehicle Separation Signaler Safety High Visibility Personal Protective Equipment Legislation and the Safe Use of Vehicles in Construction What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path This Bundle is ideal for those about to assume the role of a Traffic Marshal or a job that holds similar responsibilities. It also covers the following careers and roles: Security Officer Construction Site Worker Health and Safety Officer Transport Officer Certificates Certificate of completion Digital certificate - Included