GitHub is one of the most important code hosting platforms. This hands-on course will help you to understand the concepts with real-world scenarios and use cases. This course will help you become a better developer. No prior coding experience is needed to take up this course, just dedication and commitment to learning.
Level 1 Award in Food Science and Food Microbiology Gain insights into Food Microbiology, understanding food spoilage, preservation techniques, and the significance of foodborne diseases. Dive deeper into topics like probiotic foods, genetically modified food, and their impact on public health. Unlock the secrets of the food industry through the lens of Food Science. Learning Outcomes: Explain the fundamentals of Food Microbiology. Identify methods for food spoilage prevention. Analyze causes of foodborne diseases and food poisoning. Evaluate the impact of probiotic foods on gut health. Examine the role of genetically modified food. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Award in Food Science and Food Microbiology Course Syllabus Food Science Basics: Begin your exploration of food science by understanding the fascinating world of microorganisms in food, their roles, and their impact on food safety and quality. Food Preservation: Delve into the mechanisms of food spoilage and learn the techniques and methods used in food preservation to extend shelf life and maintain food freshness. Foodborne Diseases & Poisoning: Investigate foodborne diseases, their causes, symptoms, and preventive measures, gaining insights into the critical aspects of food safety. Probiotic Foods: Explore the relationship between food science and human health, particularly the role of probiotics in promoting gut health and overall well-being. Modified Food: Dive into the controversial but important topic of genetically modified (GM) foods, understanding the science behind them, their benefits, and concerns in the context of food science. Food Microbiology: Discover the crucial connection between food microbiology and public health, emphasizing the importance of safe food handling and regulation to protect the well-being of communities.
Overview In the contemporary UK educational landscape, an estimated 80% of schools employ Higher Level Teaching Assistants (HLTAs) to further enrich their students' learning experience. This Level 4 Certificate for Higher Level Teaching Assistants gives aspirants the tools and knowledge to become an integral part of this transformative journey. The role of HLTAs has never been more pivotal; they bridge the gap between teachers and students, fostering an environment of growth, understanding, and profound development. With the landscape of education constantly evolving, HLTAS must be equipped with the latest knowledge and methodologies. Let's unleash the true potential and make a lasting difference in students' lives. Join the Level 4 Certificate for Higher Level Teaching Assistants course today. Benefits you will gain: Top-notch e-learning materials. Unlimited access from any corner of the world. Level 4 Certificate for Higher Level Teaching Assistants (RQF) (Regulated qualification) An innovative, easy-to-use learning platform. 24/7 student support. Qualification Level 4 Certificate for Higher Level Teaching Assistants (RQF) Description For this qualification, learners must complete a minimum of 36 credits through seven mandatory units.In this course, you will get to enhance your knowledge in all seven mandatory units. Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role The award aims to improve the potential of the students to: Learn about the importance of education Get familiar with child development and welfare. Understand the skills of the positive working relationship. Know how to promote positive behaviour in children and young people. Enhance the advanced teaching assistant role. Qualification Purpose This qualification is aimed at learners employed in a teaching assistant role who wish to progress to Higher Level Teaching Assistant status. The purpose is to develop learners' knowledge, understanding, and skills to address the challenges they meet in their workplace. They will also understand the knowledge needed to support individuals and small groups and help individuals with a range of additional needs. Who is this course for? Our extensive Level 4 Certificate for Higher Level Teaching Assistants (RQF) course is suitable for ambitious learners who are already working or considering working in the teaching sector.The qualification is also suitable for individuals who: Wish to join in a teaching professionals Beginner this field and wish to acquire in-demand assessing skills Wish to gain formal recognition of their skills Want to study from home at their own convenience Assessment The qualification assessments will be taken through tutor-marked assignments. Upon completing each unit, the learner must attempt a series of questions with comprehensive answers, which will be marked by the tutor. The tutor-marked tasks are required to be assessed by a professional as well. Thereupon, to ensure all the course assignments have met the standards properly by both the learners and assessors, the tasks are subjected to internal and external moderation. NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies, to ensure they have gained the work-based learning outcomes of this programme properly. Entry Requirements At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. Progression Successful learners may wish to progress to teaching qualifications such as: Level 3 Award in Education and Training Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the qualification, i.e. to achieve all learning outcomes.Total Qualification Time comprises GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The credit value, where given, for qualification is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 380hours.Total Credit value 36 Guided Learning Hours These hours are made up of all real-time contact time, guidance or assessment of a learner by a lecturer, trainer or other appropriate education or training provider.GLH or Guided Learning Hours for this qualification is 108. Method of Assessment: Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. All learning outcomes must be met to achieve a Pass - there is no grading. Career path Teacher Education Professional Education Trainer Teaching Assistant Education and Training Officer Course Curriculum 54 sections • 74 lectures • 00:00:00 total length •Getting Started With the Course: 00:00:00 •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (quals): 00:00:00 •Assignment Preparation Guideline: 00:00:00 •Beginners Guide to Referencing: 00:00:00 •Guideline for the Observation Session: 00:00:00 •1. Purpose of a Higher Level Teaching Assistant: 00:00:00 •2. Role of a Higher Level Teaching Assistant: 00:00:00 •1. Purpose of CPD and How it Affects Practice: 00:00:00 •2. Use of Advice and Feedback to Improve Performance: 00:00:00 •1. Importance of Team Work and Identifying Different Team Roles: 00:00:00 •2. Workplace Collaboration: 00:00:00 •3. Managing and Developing the Effective Practice of Appropriate Team Members: 00:00:00 •HLTA Unit 01: 00:00:00 •1. Stages of Physical, Social and Intellectual Development: 00:00:00 •1.External and Personal Factors that Affect Child Development: 00:00:00 •2.Theories to Support Development: 00:00:00 •3. Types of Changes That Affect a Child's Development or Wellbeing: 00:00:00 •4. Referral Assessment of Special Educational Needs: 00:00:00 •1. Parents and Carers Contributions for the Development and Well-being of Children and Young People: 00:00:00 •1. Frameworks That Support Development and Well-being of Children: 00:00:00 •HLTA Unit 02: 00:00:00 •1. Legal Entitlement of Children and Young People with Special Educational Needs: 00:00:00 •1. Legislation and Codes of Practice to Promote Equality and Diversity: 00:00:00 •2. Experience and Impact of Prejudice and Discrimination and Applying Principles of Equality, Diversity and Inclusion: 00:00:00 •1. Types of Special Educational Needs and Ways of Supporting Children and Young People with Learning Difficulties: 00:00:00 •1. Effects of a Disability on Children and Young People: 00:00:00 •2. Nature of Sensory or Physical Needs and Roles and Responsibilities of Others and Assistive Technology: 00:00:00 •1. Language and Vocabulary Appropriate to the Age of the Learner, Level of Understanding and Proficiency: 00:00:00 •2. Ways of Introducing Words and Language Structures: 00:00:00 •HLTA Unit 03: 00:00:00 •1. Policies and Procedures to Promote Positive Behaviour: 00:00:00 •2. Importance of Consistency and Fairness When Applying Boundaries and Rules for Behaviour: 00:00:00 •1. Promoting Positive Values, Attitudes and Behaviour: 00:00:00 •2. Ways of Establishing Ground Rules: 00:00:00 •3. Effective Strategies to Promote Positive Values, Attitudes and Behaviour: 00:00:00 •1. Patterns and Triggers of Challenging behaviour and Actions: 00:00:00 •2. Inappropriate and Challenging Behaviour Management: 00:00:00 •3. Supporting Children and Young People to Identify and Avoid Inappropriate Behaviour: 00:00:00 •4. How to Deal with Bullying, Harassment or Oppressive Behaviour: 00:00:00 •1. Contributing to Reviews of Behaviour and Behaviour Policies: 00:00:00 •Observation Report - Unit 4: 00:00:00 •HLTA Unit 04: 00:00:00 •1. Preparing the Resources Required for Planned Learning Activities: 00:00:00 •2. Developing and Adapting Resources to Meet the Needs of Individuals and Group: 00:00:00 •3. Learning Support Strategies to Meet the Needs of Individuals and Group: 00:00:00 •4. Health, Safety, Security and Access Requirements of the Learning Environment: 00:00:00 •5. Giving Attention to Learners for Balancing the Needs of Individuals and Group: 00:00:00 •6. Assessing Learners' Participation and Progress in Activities: 00:00:00 •7. How to Provide Feedback Effectively: 00:00:00 •8. Evaluating How Own Knowledge, Understanding and Skills Impact on Practice of Individuals and Group: 00:00:00 •HLTA Unit 05: 00:00:00 •1. Effective Communication with Children and Colleagues: 00:00:00 •2. Communicating Effectively with Parents and Carers: 00:00:00 •3. Commitment to Collaborative and Cooperative Working with Colleagues: 00:00:00 •Observation Report - Unit 6: 00:00:00 •HLTA Unit 06: 00:00:00 •1. Teaching Strategies: 00:00:00 •2. Designing Opportunities for Learners to Develop Their literacy, Numeracy, ICT and Thinking and Learning Skills: 00:00:00 •3. How Learners' Prior Knowledge and Attainment Enables Them to Meet Learning Objectives: 00:00:00 •4. Appropriate Language to Suit the Age and Ability of Learners: 00:00:00 •5. Management of Individual, Group and Whole-Class Learning: 00:00:00 •6. Appropriate Teaching to Suit the Stage of the Lesson and the Needs of the Learners: 00:00:00 •1. Opportunities for Using ICT to Support Pupils' Learning and Its Impact: 00:00:00 •2. Encouraging Pupils to Use ICT to Solve Problems, Work Collaboratively and Find Out New Information: 00:00:00 •1. Providing Constructive Feedback: 00:00:00 •2. Supporting and Guiding Learners: 00:00:00 •3. Using Assessment to Diagnose Learner's Needs: 00:00:00 •1. Monitoring Learners' Learning Progress: 00:00:00 •Observation Report - Unit 7: 00:00:00 •HLTA Unit 07: 00:00:00 •Assignment Submission Checklist: 00:00:00 •Submit Your Assignments: 00:00:00
In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.
Step into the fascinating world where knowledge, technology and organisation meet. This CPD Accredited course in Library and Information Science offers a smartly crafted learning path for those who are intrigued by how information is gathered, stored, managed, and accessed in modern libraries and digital archives. From cataloguing to digital literacy, this course explores the structured yet evolving nature of the profession — all delivered through flexible online study, without setting foot in a classroom. Whether you're looking to enhance your current understanding or explore a new direction within the information sector, this course brings clarity to complex systems while keeping pace with the digital shift in resource management. Designed to suit curious minds, detail-oriented thinkers and those who appreciate a good index, it provides valuable insight into the methods, ethics and infrastructure behind today’s information services — all without overcomplicating things. Ideal for anyone interested in the order behind the chaos of content, it's learning with structure, purpose and a touch of alphabetical charm. Course Curriculum: Module 01: Introduction to Library and Information Science Module 02: Information Science: A Service Perspective Module 03: Information Professionals on the Job Module 04: Information Policy Module 05: Information Organisation Module 06: The Data Librarian Module 07: Human Resources Functions in the Library Module 08: Digital and Virtual Libraries Module 09: Library Legislation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Library and Information Science - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Library and Information Science - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Library and Information Science - CPD Accredited training.
The Digital Product Management - CPD Accredited Course is designed to equip learners with the strategic mindset and techniques needed to manage digital products in today's fast-paced market. In an era where technology drives business success, this course offers a deep dive into the methodologies and frameworks used by top-tier product managers. Whether you're aspiring to break into the field or aiming to refine your skills, this course ensures you gain a robust understanding of digital product lifecycles, from ideation to launch and beyond. Delivered entirely online, this course will guide you through the latest tools, trends, and challenges in digital product management. The curriculum blends theory with insight into current industry practices, focusing on the strategies required to steer digital products toward success. With a strong emphasis on data-driven decision-making, you’ll be able to navigate the complexities of user experience, market research, and cross-functional collaboration. If you’re looking to master the art of managing digital products effectively, this course is the perfect choice for you. Enrol with confidence, train with Training Express and supercharge your career in no time. Course Curriculum: Module 01: Basics of Digital Product Management Module 02: Understanding Market and Customers Module 03: Strategy Development Module 04: Roadmap Module 05: Development Methodologies Module 06: Analytics and Metrics Module 07: Marketing Module 08: Legal Aspects Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Digital Product Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Digital Product Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Digital Product Management - CPD Accredited training.
In today's rapidly changing world, the demand for sustainable energy solutions has never been higher. Our CPD Accredited Sustainable Energy course offers an insightful and thorough exploration into the world of renewable energy. Covering key topics such as solar, wind, and geothermal energy, this course is designed to provide an understanding of how these sustainable systems are reshaping global energy consumption. Whether you're an environmental enthusiast or a professional in the energy sector, this course will equip you with the knowledge needed to stay ahead in a growing and vital industry. With a structured curriculum, this course provides a clear breakdown of sustainable energy sources, their applications, and the role they play in combating climate change. You’ll delve into the technology behind renewable energy systems and the economic factors driving the energy transition. This course is perfect for those looking to expand their expertise, enhance their career prospects, and gain a competitive edge in the green energy industry. Take a step towards building a greener future with this enriching course and stay informed about the latest trends and innovations shaping the world’s energy future. Course Curriculum: Module 01: An Introduction to Sustainable Energy Module 02: Solar Energy: Thermal Module 03: Solar Energy: Photovoltaics Module 04: Wind Energy Module 05: Bioenergy Module 06: Geothermal Energy Module 07: Tidal Energy Module 08: Environmental Impacts: A Global and Regional Assessment Module 09: Renewable Energy and Sustainable Development Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Sustainable Energy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Sustainable Energy - CPD Accredited training.
120 hours TEFL (TESOL) Online Course If you are aspiring for a career in the TEFL (TESOL) or are currently working in this sector, this Certificate in 120 hours TEFL (TESOL) Masterclass Course is ideal for you. This course will teach you all the required skills you need in TEFL. This comprehensive 120 hours TEFL (TESOL) Masterclass Course will deepen your understanding of Introduction, Introduction to Teaching English, Linguistics Basics, Teaching Speaking, Listening, Reading, Writing and much more that will make you an certified 120 hours TEFL (TESOL) Masterclass specialist. Course Curriculum 120 hours TEFL (TESOL) Masterclass Introduction to English Language Teaching & Learning Linguistics English Pronunciation Teaching Grammar and Vocabulary Language Teaching Methodologies Teaching Receptive Skills Reading Teaching Productive Skills Writing Teaching Receptive Skills Listening Teaching Productive Skills Speaking Lesson Planning and Creating Materials Technology in Second Language Teaching & Learning Classroom Management and Student Motivation Teaching English Situational Approach Professional Development and Employment (Learn more about this online course)
Description: The Office Admin and Legal Secretary Diploma course teaches you the techniques and skills for managing an Office as Office Admin or managing the role of a legal secretary. You will learn administration management skills, organisational skills and essential office management skills. The course also covers the skills required for a legal secretary such as fundamental concepts of the legal office, billing, preparing legal documents, contracts, torts, real estate, family law, business law, telephone etiquette, meeting management and minute management and more Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Office Admin and Legal Secretary Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Legal Office Administration Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 00:01:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Office Admin and Legal Secretary Diploma 00:30:00 Final Exam Final Exam- Office Admin and Legal Secretary Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00