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Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. Introduction & Objectives What is a 'Problem?' Why Problems Persist What is A Root Cause? Why Root Causes are important How to Organize for an RCA RCA Roles and Responsibilities Assemble your RCA Team Modes of Communication How to Resolve Conflict Case Study Exercise Select the Problem to Analyze Define the selection criteria Plan and estimate tasks for the team Finalize the plan and gain agreement among your stakeholders Case Study Exercise Define the Problem What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU) Developing your problem statement Refining the problem specification Case Study Exercise Identify the Source of the Problem Discuss when to use the appropriate analysis technique to determine the problem source Process Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & Pie Case Study Exercise Solution Options Analysis & Selecting the 'Best Fit' How to approach different solution options Brainstorming Weighted Evaluation Selecting the appropriate option Hold an Retrospective on your approach Planning the proposal Case Study Exercise Putting RCA into Practice Create a Root Cause Analysis program within your organization How to develop appropriate recommendations to address root causes at various levels to avoid future incidents Additional course details: Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting This course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more.This course helps you prepare to take the exam, Securing the Web with Cisco Web Security Appliance (300-725 SWSA). Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface

Duration 2 Days 12 CPD hours This course is intended for It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Overview Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Introduction - A Business Process Improvement (BPI) Overview Why are we here today? What is BPI? Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method? Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step #1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step #1) of the template Step #2: Define Current Situation What are symptoms of a problem? Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template Step #3: Identify Root Causes What are root causes? Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template Step #4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (?Must-Have? vs. ?Nice-to-Have?) Case Study Exercise: Determine best solution using a ?simple? Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template Step #5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step #1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template Step #6: Standardize Process Defining how the process will be documented Plan and understand organizational readiness Discuss how employees are empowered to identify and act upon their ideas Identifying follow-up needs (i.e., training) for the staff that will be impacted Technique: Communication Plan Case Study Exercise: Complete the Standardize Process section (Step #6) of the template Step #7: Determine Future Plans Monitoring the process for Continuous Process Improvement (The ?Plan-Do-Check-Act? Cycle) Understand how to sustain the improvements made by the Joiner 7-Step Method Technique: PDCA form Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template Going Forward with a Plan of Action Identifying process problems in your organization Individual Exercise: Name three (3) possible areas for improvement Prioritize and define the next steps Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting The Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more. Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface References Comparing Cisco WSA Models Comparing Cisco SMA Models Overview of Connect, Install, and Configure Deploying the Cisco Web Security Appliance Open Virtualization Format (OVF) Template Mapping Cisco Web Security Appliance Virtual Machine (VM) Ports to Correct Networks Connecting to the Cisco Web Security Virtual Appliance Enabling Layer 4 Traffic Monitor (L4TM) Accessing and Running the System Setup Wizard Reconnecting to the Cisco Web Security Appliance High Availability Overview Hardware Redundancy Introducing Common Address Redundancy Protocol (CARP) Configuring Failover Groups for High Availability Feature Comparison Across Traffic Redirection Options Architecture Scenarios When Deploying Cisco AnyConnect© Secure Mobility Additional course details: Nexus Humans SWSA v3.0-Securing the Web with Cisco Web Security Appliance training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SWSA v3.0-Securing the Web with Cisco Web Security Appliance course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators; anyone who wants to improve their Business Analysis skills. Overview After completing this course, students will know how to: Plan, manage and close requirements for software development project in reduced time using Agile Scrum practices Minimize project uncertainty and risk by applying Agile principles through the Scrum method Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your software development team that will be able to continuously align the delivered software with desired business needs, easily adapting to changing requirements throughout the process. Learn how to apply Agile Scrum by measuring and evaluating status based on the undeniable truth of working, testing software, creating a more accurate visibility into the actual progress of projects. Many of today?s Project Management and Business Analyst Professionals are finding themselves leading, managing and analyzing on Agile development teams - only to find that many of the tools and techniques applied when using a traditional project management approach no longer work as effectively or at all. In order to do more than survive in this iterative development environment, today?s Project Manager and Business Analyst must employ additional project management and business analysis tools and techniques to effectively lead their teams and deliver their projects. Introduction - Fundamentals of Agile Why Agile? Exercise 1a: Waterfall-Lean-Agile Simulation History & Mindset: Understand how the agile approach arose. The Agile Lifecycle Introducing Agile to the organization Roles and Responsibilities on an Agile project team. Understand the purpose, the concepts, the theory, and some applications around the importance of people as individuals providing value through working in teams. Establishing core hours - How will the team work during a day? How to build end-to-end systems in early iterations Exercise 1b: How to build end-to-end systems in early iterations Planning and Managing Business Analysis Communication and Performance Agile and CMMI Exercise 1c: Case Study Project Assembling the team ? Scrum Roles Value-Driven Development: Understand why agile development focuses so heavily on working products, its more general casting as 'value-driven' development, with incremental, iterative and risk-driven approaches. Themes, theory and applications. Exercise 2a: Identify the ?Product Owner? Identify Project Success Criteria Exercise 2b: Review the Scrum Cheat Sheet Establish your Agile team using RACI Exercise 2c: Build the Scrum Team Define the Product and Project Vision Envision the Product and Project outcomes Exercise 3a: Review Agile Checklist Project Chartering (Project Planning) Assemble the Agile project team ? what are their responsibilities? Compile the Product Backlog (Coarse-Grain Requirements) Discuss how to Plan Sprints and Releases Exercise 3b: Product Vision ? Goals and Strategies Establish the Project ?time-box? Exercise 3c: Create a Release Plan Embrace the High-Level (Coarse-Grain) Plan Managing different types of Personas on an Agile Project Identifying and managing ?Information Radiators? Planning in Agile Projects ? Common practices that work Determine how the team will tracking and monitoring activities Exercise 3c: Establish the Project Time-box Tools and Techniques ? Building the Scrum Task board Communications Exercise 4a: Discussion ? Tools and Techniques for Scrum Planning, Monitoring and Adapting Scrum Task Board Exercise 4c: Create a Scrum Task board ? Identify work streams Agile Estimating Agile Analysis and Design Burndown Chart Team Velocity Soft Skills Negotiation Estimating ad Prioritizing Effort Planning Releases. Understand the value, the concepts, the theory and some applications for learning and adapting at all levels and on all topics (the product, the process, the team, and the organization). Exercise 5a: Brainstorm Business Functionality Establishing decision and acceptance criteria for user stories Planning Poker Exercise 5b: Estimate Effort (Coarse-Grain) Prioritize themes and releases Prioritize user stories Exercise 5c: Confirm the Estimated Effort (Fine Grain) Estimating team velocity Preparing for change ? Is the organization ready? Exercise 5d: Hold a daily Scrum and update the Scrum Task Board Exercise 5e: Conduct a Scrum or Scrums Plan the Iteration (Sprint) Sprint Zero activities Elements of a successful Sprint Planning meeting Create a Sprint Backlog How to create a task board Exercise 6a: Using the case study ? Review Iteration Planning Checklist Create a Sprint plan ? Establishing Sprint success metrics Exercise 6b: Discussion Sprint ?Zero? Activities Define the vision and Iteration Requirements Estimating the level of effort (LOE) with the team Creating user Stories for the Product Backlog -Guidelines to consider The art of slicing user stories Exercise 6c: Review the Sprint Plan Managing the Solution Scope and Requirements using 2-4 week Sprints Exercise 6d: Adapting a change-driven Project plan that works Adapting a change-driven (Agile) Project plan that works ? what are the key differences from traditional (waterfall) project plans? Finalize the Iteration Plan and how the team will operate Running the Sprint - from Planning to Review and Retrospective Managing your Scrums and setting expectations with your team Exercise 7a: Using the case study ? Review the Review Planning checklist Using Burndown charts to track progress Exercise 7b: Using the case study ? Review the Review Retrospective checklist Manage changes during the Sprint ? What questions to ask Prepare for the Sprint Review Exercise 7c: Review of roles - Quiz Obtain Customer Acceptance of the Product Increment Hold a Sprint Retrospective - What is working and what needs to be improved upon during the Sprints Update the product backlog - Rework the High-Level (Coarse-Grain) Plan Plan and Execute the next Sprint Create an environment for continuous improvement ? Product, Process and People Additional Information Useful books and links on Agile

Duration 4 Days 24 CPD hours This course is intended for Security engineers Security administrators Security architects Operations engineers Network engineers Network administrators Network or security technicians Network managers System designers Cisco integrators and partners Overview After taking this course, you should be able to: Describe and administer the Cisco Email Security Appliance (ESA) Control sender and recipient domains Control spam with Talos SenderBase and anti-spam Use anti-virus and outbreak filters Use mail policies Use content filters Use message filters to enforce email policies Prevent data loss Perform LDAP queries Authenticate Simple Mail Transfer Protocol (SMTP) sessions Authenticate email Encrypt email Use system quarantines and delivery methods Perform centralized management using clusters Test and troubleshoot This course shows you how to deploy and use Cisco© Email Security Appliance to establish protection for your email systems against phishing, business email compromise, and ransomware, and to help streamline email security policy management. This hands-on course provides you with the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering, encryption, quarantines, and data loss prevention. This course helps you prepare to take the exam, Securing Email with Cisco Email Security Appliance (300-720 SESA). Describing the Cisco Email Security Appliance Cisco Email Security Appliance Overview Technology Use Case Cisco Email Security Appliance Data Sheet SMTP Overview Email Pipeline Overview Installation Scenarios Initial Cisco Email Security Appliance Configuration Centralizing Services on a Cisco Administering the Cisco Email Security Appliance Distributing Administrative Tasks System Administration Managing and Monitoring Using the Command Line Interface (CLI) Other Tasks in the GUI Advanced Network Configuration Using Email Security Monitor Tracking Messages Logging Controlling Sender and Recipient Domains Public and Private Listeners Configuring the Gateway to Receive Email Host Access Table Overview Recipient Access Table Overview Configuring Routing and Delivery Features Controlling Spam with Talos SenderBase and Anti-Spam SenderBase Overview Anti-Spam Managing Graymail Protecting Against Malicious or Undesirable URLs File Reputation Filtering and File Analysis Bounce Verification Using Anti-Virus and Outbreak Filters Anti-Virus Scanning Overview Sophos Anti-Virus Filtering McAfee Anti-Virus Filtering Configuring the Appliance to Scan for Viruses Outbreak Filters How the Outbreak Filters Feature Works Managing Outbreak Filters Using Mail Policies Email Security Manager Overview Mail Policies Overview Handling Incoming and Outgoing Messages Differently Matching Users to a Mail Policy Message Splintering Configuring Mail Policies Using Content Filters Content Filters Overview Content Filter Conditions Content Filter Actions Filter Messages Based on Content Text Resources Overview Using and Testing the Content Dictionaries Filter Rules Understanding Text Resources Text Resource Management Using Text Resources Using Message Filters to Enforce Email Policies Message Filters Overview Components of a Message Filter Message Filter Processing Message Filter Rules Message Filter Actions Attachment Scanning Examples of Attachment Scanning Message Filters Using the CLI to Manage Message Filters Message Filter Examples Configuring Scan Behavior Preventing Data Loss Overview of the Data Loss Prevention (DLP) Scanning Process Setting Up Data Loss Prevention Policies for Data Loss Prevention Message Actions Updating the DLP Engine and Content Matching Classifiers Using LDAP Overview of LDAP Working with LDAP Using LDAP Queries Authenticating End-Users of the Spam Quarantine Configuring External LDAP Authentication for Users Testing Servers and Queries Using LDAP for Directory Harvest Attack Prevention Spam Quarantine Alias Consolidation Queries Validating Recipients Using an SMTP Server SMTP Session Authentication Configuring AsyncOS for SMTP Authentication Authenticating SMTP Sessions Using Client Certificates Checking the Validity of a Client Certificate Authenticating User Using LDAP Directory Authenticating SMTP Connection Over Transport Layer Security (TLS) Using a Client Certificate Establishing a TLS Connection from the Appliance Updating a List of Revoked Certificates Email Authentication Email Authentication Overview Configuring DomainKeys and DomainKeys Identified Mail (DKIM) Signing Verifying Incoming Messages Using DKIM Overview of Sender Policy Framework (SPF) and SIDF Veri?cation Domain-based Message Authentication Reporting and Conformance (DMARC) Verification Forged Email Detection Email Encryption Overview of Cisco Email Encryption Encrypting Messages Determining Which Messages to Encrypt Inserting Encryption Headers into Messages Encrypting Communication with Other Message Transfer Agents (MTAs) Working with Certificates Managing Lists of Certificate Authorities Enabling TLS on a Listener?s Host Access Table (HAT) Enabling TLS and Certi?cate Verification on Delivery Secure/Multipurpose Internet Mail Extensions (S/MIME) Security Services Using System Quarantines and Delivery Methods Describing Quarantines Spam Quarantine Setting Up the Centralized Spam Quarantine Using Safelists and Blocklists to Control Email Delivery Based on Sender Configuring Spam Management Features for End Users Managing Messages in the Spam Quarantine Policy, Virus, and Outbreak Quarantines Managing Policy, Virus, and Outbreak Quarantines Working with Messages in Policy, Virus, or Outbreak Quarantines Delivery Methods Centralized Management Using Clusters Overview of Centralized Management Using Clusters Cluster Organization Creating and Joining a Cluster Managing Clusters Cluster Communication Loading a Configuration in Clustered Appliances Best Practices Testing and Troubleshooting Debugging Mail Flow Using Test Messages: Trace Using the Listener to Test the Appliance Troubleshooting the Network Troubleshooting the Listener Troubleshooting Email Delivery Troubleshooting Performance Web Interface Appearance and Rendering Issues Responding to Alerts Troubleshooting Hardware Issues Working with Technical Support References Model Specifications for Large Enterprises Model Specifications for Midsize Enterprises and Small-to-Midsize Enterprises or Branch O?ces Cisco Email Security Appliance Model Specifications for Virtual Appliances

Why Study AAT Want a new direction for your career? Think Accountancy, according to statistics, the average salary for Accountants is £50,000, it is the sector where the employability rate is higher than any other sector. Whether you're a school leaver, already employed or simply looking for a career change a career in accountancy could be a real option for you. What is AAT? The AAT is an internationally recognised accounting qualification and over 100,000 people are currently benefiting from gaining an AAT qualification and full AAT membership. Gaining the qualification will help you support yourself throughout your accountancy career. What are the benefits after I finish AAT Courses? A newly qualified AAT member can expect to earn an average of £21,600. Moreover, the AAT member will have been earning throughout their training and will have avoided student debt. Accounting technicians work at all levels of finance and accounting, depending on the level of their career. Some accounting technicians work as accounts clerks, others go on to become managing directors or finance directors of well-known companies. Some go to work as a self employed accountant as AAT allows the student to become Accredited. AAT Qualification AAT provides a range of accounting and bookkeeping qualification. If you prefer to pursue your career as an accountant you may choose to go for AAT Accounting qualification. However, if you prefer to build your career as a bookkeeper, you may choose to go for AAT Bookkeeping qualification. Osborne Training is an AAT Approved Training Provider with centres in London , Watford, Birmingham and various other locations. In taking the Association of Accounting Technicians qualification with our Institute, you will make one of the greatest decision of your career. AAT Accounting Courses First of all, the AAT qualification consists of four progressive qualification levels (1, 2, 3 & 4) which will cover the key areas of Financial Accounting, Management Accounting, Taxation, Audit and Report Writing. Although you can start from Level 1, you may start from Level 2 if you have basic math and numeracy skills. In order to complete the full AAT Accounting qualification and gain full membership of the AAT, you will need to complete Level 3 and Level 4. Level 2 is recommended as an entry-level if you have no experience or knowledge of accounting and bookkeeping. The AAT qualification for accounting is broken down into three levels: AAT Level 2 Foundation Certificate in Accounting (5 Papers/Subjects) AAT Level 3 Advanced Diploma in Accounting (6 Papers/Subjects) Finally AAT Level 4 Professional Diploma in Accounting (6 Papers/Subjects) Hence, the AAT Accounting Qualification gives you practical, internationally recognised finance and accountancy skills that can open doors for you in any industry across the world. Finally, AAT offers a range of benefits for student members (including study support, career advice to help find the perfect job and exclusive discounts), as well as a route to progress into chartered accountancy. Moreover, if you choose to further your studies with any of the leading chartered accountancy professional bodies like ACCA, CIMA, CIPFA etc. your AAT qualification could make you eligible for generous exemptions.

AAT Training: Why Study AAT? Want a new direction for your career? Think Accountancy, according to statistics, the average salary for Accountants is £50,000, it is the sector where the employ-ability rate is higher than any other sector. Whether you're a school leaver, already employed or simply looking for a career change a career in accountancy could be a real option for you. What is AAT? The AAT is an internationally recognised accounting qualification and over 100,000 people are currently benefiting from gaining an AAT qualification and full AAT membership. Gaining the qualification will help you support yourself throughout your accountancy career. What are the benefits after I finish AAT Courses? A newly qualified AAT member can expect to earn an average of £21,600. Moreover, the AAT member will have been earning throughout their training and will have avoided student debt. Accounting technicians work at all levels of finance and accounting, depending on the level of their career. Some accounting technicians work as accounts clerks, others go on to become managing directors or finance directors of well-known companies. Some go to work as a self-employed accountant as AAT allows the student to become Accredited. Professional or Industry specific qualification. AAT Qualification AAT provides a range of accounting and bookkeeping qualification. If you prefer to pursue your career as an accountant you may choose to go for the AAT Accounting qualification. However, if you prefer to build your career as a bookkeeper, you may choose to go for the AAT Bookkeeping qualification. Osborne Training is an AAT Approved Training Provider with centres in London, Watford, Birmingham and various other locations. By taking the Association of Accounting Technicians qualification with our Institute, you will make one of the greatest decision of your career. AAT Accounting Courses First of all, the AAT qualification consists of four progressive qualification levels (1, 2, 3 & 4) which will cover the key areas of Financial Accounting, Management Accounting, Taxation, Audit and Report Writing. Although, you can start from Level 1, you may start from Level 2 if you have basic math and numeracy skills. In order to complete the full AAT Accounting qualification and gain full membership of the AAT, you will need to complete Level 3 and Level 4. Level 2 is recommended as an entry-level if you have no experience or knowledge of accounting and bookkeeping. The AAT qualification for accounting is broken down into three levels: AAT Level 2 Foundation Certificate in Accounting (5 Papers/Subjects) AAT Level 3 Advanced Diploma in Accounting (6 Papers/Subjects) Finally AAT Level 4 Professional Diploma in Accounting (6 Papers/Subjects) Hence, the AAT Accounting Qualification gives you practical, internationally recognised finance and accountancy skills that can open doors for you in any industry across the world. Finally, AAT offers a range of benefits for student members (including study support, career advice to help find the perfect job and exclusive discounts), as well as a route to progress into chartered accountancy. Moreover, if you choose to further your studies with any of the leading chartered accountancy professional bodies like ACCA, CIMA, CIPFA etc. your AAT qualification could make you eligible for generous exemptions.

AAT Bookkeeping Course Online Overview If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, Foundation Certificate in Bookkeeping Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you a leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from the Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double-entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: Bookkeeping transactions Bookkeeping Controls Advanced Bookkeeping Final Accounts Preparation Indirect Tax