Description

Duration

2 Days

12 CPD hours

This course is intended for

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Overview

At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems

Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work.

RCA Foundation Concepts and Objectives

Section Learning Objectives

Discuss Definitions ? IT Perspective

Discuss What is a problem and why do they exist?

Exercise 1a: Why is RCA important

What is Root Cause?

RCA Benefits and Approaches

Exercise 1b: Why are multiple approaches important?

Event and Casual Analysis

Exercise 1c: Apply Event and Causal Analysis

Event and Causal Analysis: Exercise 1c Worksheet

RCA Tools for each approach

Exercise 1D: Prepare for Case Study

Section Summary and Conclusions

Enhance Use of RCA Tools

Why use a Particular Method

Tool: Change Analysis

Change Analysis Examples

Exercise 2a: Apply Change Analysis

Exercise 2b: Change Analysis Worksheet

Tool: How to Resolve Conflict

Tool: 5 Why?s

Example Learning Management Problem

Exercise 2b: Apply 5 Why?s Sequence-of-Events

Exercise 2b: Worksheet

Tool: Cause and Effect

Exercise 2c: Apply Cause and Effect

Exercise 2c: Cause and Effect Worksheet

Tool: Fault Tree Analysis

Why do we use Fault Tree Analysis?

How does it work?

Fault Tree Diagram Symbols

Example #1 of FTA: Car Hits Object

Exercise 2D: Apply Fault Tree Analysis

Tool: Failure Modes and Effects Analysis (FMEA)

Example: Failure Modes and Effects Analysis

Exercise 2E: Apply FMEA

Tool: Design / Application Review

Exercise 2d: Apply Design/Application Review

Section summary & conclusions

Problem Resolution & Prevention

Section Objectives

The Secret of Solving Problems

A Note about Statistical Control

A Note about Fire Fighting

Technique: Business Process Mapping

Example: IGOE

Exercise 3A: Problem as IGOE

Exercise 3A: IGOE Template

Technique: Lean Six Sigma and DMAIC

Lean Six Sigma Benefits

Exercise 3B: Apply Lean Six Sigma

Importance of Understanding the Business Process

The Business Process Mandate

Technique: Process Modeling

Graphical Notation Standard (BPMN)

What is Business Process Modeling Notation (BPMN)?

Benefits of BPMN

Basic Components of BPMN

Exercise 3C: Use BPMN to Document a Current State

Technique: Business Process Maturity Model

Five Levels of Maturity

Exercise 3D: Appraise Business Process Maturity Level

Section Summary and Conclusions

Capability Improvement for RCA

Section Learning Objectives

Steps in Disciplined Problem Solving

RCA as a RCA Process

Key RCA Role Considerations

Exercise 4A: Apply RCA to RCA Process

Sustainable RCA Improvement

Organizational Units

Process Area Goals, Practices

Specific and General Practices

Specific Practice Examples

Software Maturity Survey

Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA

SWOT Analysis Worksheet

Recognize the importance of the Change Management component in your RCA implementation

Using the ADKAR Model to Communicate Change

Awareness of the need for change

Desire to participate and support the change

Knowledge on how to change

Ability to implement required skills and behaviors

Reinforcement to sustain the change

Exercise 4C: Create an Ability Checklist

The ADKAR Model: Reinforcement

Exercise 4D: Find two examples of how ADKAR will be different

Section Summary and Conclusions

Course Summary & Conclusions

Plan the Proposal and Business Case

Example: 1 Page Business Case

Exercise 5A: Creating Action Plans

Resource Guide

Questions

Additional course details:

Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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BA17 - Advanced Root Cause Analysis

By Nexus Human

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