• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

1264 Business Analysis courses

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam
Delivered Online
£2,385

ITIL© 4 High Velocity IT (HVIT)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

ITIL© 4 High Velocity IT (HVIT)
Delivered Online
£2,385

Business Analysis Fundamentals

By IIL Europe Ltd

Business Analysis Fundamentals This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals to pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). This course teaches participants the overall process of business analysis and where it fits in the bigger picture of the project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved systems and products or otherwise deliver results through project performance. What you will Learn At the end of this program, you will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the business analyst (BA) function The role of the BA as change agent An introduction to the BABOK® Guide BA roles and relationships through the project life cycle (PLC) Business Analysis Planning and Monitoring Overview of business analysis planning and monitoring (BAP&M) Business analysis planning and monitoring - process and tools Business analysis planning and monitoring - roles and responsibilities Business analysis planning and monitoring - governance, information management, and performance improvement Elicitation and Collaboration Overview of elicitation and collaboration Elicitation and collaboration techniques Requirements Life Cycle Management Overview of requirements life cycle management Requirements life cycle management task details Strategy Analysis Overview of strategy analysis Analyze current state Define future state Assess risks Define change strategy Requirements Analysis and Design Definition Overview of requirements analysis and design definition (RA&DD) The anatomy of requirements RA&DD task descriptions RA&DD techniques Solution Evaluation Overview of solution evaluation Solution evaluation tasks Solution evaluation in development stages Underlying Competencies Overview of underlying competencies (UC) Underlying competencies

Business Analysis Fundamentals
Delivered In-Person in LondonFlexible Dates
£1,495

Business Analysis Course - BCS Foundation

5.0(12)

By Duco Digital Training

Duco Digital Training's BCS Foundation Certificate in Business Analysis has been designed to provide learners with knowledge and understanding of business analysis concepts, principles and techniques for roles such as business a analyst.

Business Analysis Course - BCS Foundation
Delivered Online On Demand40 hours
£500

Foundation Certificate in Business Analysis

5.0(1)

By Career Transitioners

The BCS Foundation Certificate in Business Analysis is a foundation- level certification that provides a broad understanding of business analysis principles and techniques. It is offered by the British Computer Society (BCS), a professional association for IT professionals.

Foundation Certificate in Business Analysis
Delivered OnlineFlexible Dates
£690

Foundation Certificate in Business Analysis

5.0(1)

By Career Transitioners

The BCS Foundation Certificate in Business Analysis is a foundation- level certification that provides a broad understanding of business analysis principles and techniques. It is offered by the British Computer Society (BCS), a professional association for IT professionals.

Foundation Certificate in Business Analysis
Delivered Online On Demand
£500

Business Analysis Fundamentals: In-House Training

By IIL Europe Ltd

Business Analysis Fundamentals: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals to pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). This course teaches participants the overall process of business analysis and where it fits in the bigger picture of the project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved systems and products or otherwise deliver results through project performance. What you will Learn At the end of this program, you will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the business analyst (BA) function The role of the BA as change agent An introduction to the BABOK® Guide BA roles and relationships through the project life cycle (PLC) Business Analysis Planning and Monitoring Overview of business analysis planning and monitoring (BAP&M) Business analysis planning and monitoring - process and tools Business analysis planning and monitoring - roles and responsibilities Business analysis planning and monitoring - governance, information management, and performance improvement Elicitation and Collaboration Overview of elicitation and collaboration Elicitation and collaboration techniques Requirements Life Cycle Management Overview of requirements life cycle management Requirements life cycle management task details Strategy Analysis Overview of strategy analysis Analyze current state Define future state Assess risks Define change strategy Requirements Analysis and Design Definition Overview of requirements analysis and design definition (RA&DD) The anatomy of requirements RA&DD task descriptions RA&DD techniques Solution Evaluation Overview of solution evaluation Solution evaluation tasks Solution evaluation in development stages Underlying Competencies Overview of underlying competencies (UC) Underlying competencies

Business Analysis Fundamentals: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,495

Business Analysis Training

By Imperial Academy

Free Level 7 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Business Analysis Training
Delivered Online On Demand
£100

Business Analysis Practice Course - BCS Practitioner

5.0(12)

By Duco Digital Training

Thinking about a career in Business Analysis? The BCS Practitioner Certificate in Business Analysis has been designed to provide valuable learning for those in roles such as business analyst, business architect, business systems analyst, data analyst, enterprise analyst, management consultant, process analyst, product manager, product owner, project manager, and systems analyst.

Business Analysis Practice Course - BCS Practitioner
Delivered Online On Demand18 hours
£950

BCS International Diploma in Business Analysis - Start Today!

5.0(12)

By Duco Digital Training

Duco Digital Training's self study BCS International Diploma in Business Analysis course will help build your career as a business analyst, business architect, data analyst, enterprise analyst, management consultant...

BCS International Diploma in Business Analysis - Start Today!
Delivered Online On Demand12 days
£4,549

Educators matching "Business Analysis"

Show all 242
Business Analyst School

business analyst school

London

We offer a variety of courses and programs to help non-tech professionals get the right coaching, skills & certifications to grow their income to six figures using Agile Business Analysis skills. The Business Analysis School was founded by Eno Eka, an accountant who successfully transitioned into Business Analysis, grew her income to six figures and became a thought leader in the Business Analysis space helping over 7000 people through her training and coaching programs. Eno Eka is a business analyst and change manager based in Calgary, Alberta. She is an award-winning career coach and speaker who has been recognized for helping more than 7,000 professionals, especially immigrants kickstart their professional careers in Canada. She is a business analysis content developer and course instructor at the University of Manitoba.She is the CEO & Founder of Eny Consulting Inc, a boutique consulting firm in Canada. In about 3 years of arriving in Canada, Eno has touched the lives of thousands of immigrants to Canada. She has curated mentorship and coaching programs for immigrants to Canada which have sought her recognition & awards globally. Eno is an embodiment of service as she volunteers with several non- profit organizations to help immigrants to Canada integrate successfully and become gainfully employed. Eno volunteers as a mentor with Calgary Region Immigrant Employment Council (CRIEC) and sits on the Board of the IIBA Calgary Chapter as Director of Education.She also volunteers at the Calgary Drop-in Centre and Calgary Dream Centre. She is a Giving Back Sponsor for the Women in Need Society (WINS). She is the host of the Livestream Podcast, Fireside Chat With Eno where she shares valuable insights on job search tips and strategies for new immigrants. Her awards and achievements include: Forbes 30 under 30 nominee 2020, Education Category Alberta Top 30 under 30 recipient 2021 Calgary Top 40 under 40 nominee 2019 & 2020 Universal Women’s Network, Winner 2019 Award for Mentorship RBC Women of Influence 2020 Award Recipient Top 100 Black Women to Watch in Canada 2020 Award Recipient Canada’s Most Powerful Women: Top 100 award in the RBC Future Launch Future Leaders category nominee. RBC Top 25 Canadian Immigrant Awards Nominee 2020 2020 Tällberg/Eliasson Global Leadership Prize Nominee Top 8 Female Business Analysis Influencers To Watch in 2021-Globally Recognized & Featured by the IIBA Campaign Ambassador for the United Nations and the Office of the United Nations High Commissioner for Refugees Host of the Global Business Analyst Online Meetup IIBA Global Corporate Member IIBA Endorsed Education Provider for all IIBA certifications Authorized Training Partner for Agile & Scrum through ScrumStudy She has launched an online academy for Business Analysts where you can learn some of the most in demand skills globally.

IRM UK

irm uk

WELCOME TO IRM UK, THE PREMIER DESTINATION FOR EVENTS, PUBLIC COURSES, AND IN-HOUSE TRAINING IN ARCHITECTURE AND STRATEGY, BUSINESS CHANGE & TRANSFORMATION, BUSINESS ANALYSIS, ENTERPRISE DATA, BUSINESS INTELLIGENCE, AND DIGITAL WORKPLACE. Face-to-face events [https://irmuk.co.uk/conferences/] Immerse yourself in our Face-To-Face Events in London where we bring together visionary speakers and decision-makers from both the public and private sectors worldwide. With a focus on end-user case studies, our events offer valuable insights into past successes and challenges of organizations. During the networking program you can engage with and have meaningful discussions among peers, as you exchange virtual business cards via the Networking App. Additionally, our exhibitions provide a platform to openly discuss challenges and explore cutting-edge technology from leading solution providers. Exciting upcoming events include the Business Analysis Conference Europe, taking place from 18th to 20th September 2023 in London, and the Enterprise Architecture and Business Process Management Conference Europe, scheduled for 9th to 12th October 2023 in London. Moreover, don't miss the Enterprise Data and Business Intelligence & Analytics Conference Europe from 7th to 10th November 2023, also held in London. Online Training Courses Explore our online training courses led by expert speakers who possess exceptional technical knowledge, teaching skills, and extensive business experience. Our presenters, some of the most influential technologists, methodologists, and original thinkers in the industry, deliver virtual courses that empower participants with practical skills and insights. Find out more: https://irmuk.co.uk/online-training-courses/ [https://irmuk.co.uk/online-training-courses/] In-house Training [https://irmuk.co.uk/inhouse-training/] Experience the tailored approach of IRM UK In-House Training, where we design bespoke programs to address your specific needs. Whether in person or virtually, our world-renowned trainers, experts, and leaders in their respective fields, ensure your team is equipped to tackle your company's challenges effectively, delivering a top-notch training service. Find out more: https://irmuk.co.uk/inhouse-training/ [https://irmuk.co.uk/inhouse-training/] Webinars [https://irmuk.co.uk/webinars/] Stay updated with the latest industry challenges and solutions by joining our complimentary webinars, featuring renowned global experts who share their insights. Find out more: https://irmuk.co.uk/webinars/ [https://irmuk.co.uk/webinars/] AT IRM UK, WE ARE COMMITTED TO PROVIDING EXCEPTIONAL LEARNING OPPORTUNITIES, FOSTERING PROFESSIONAL GROWTH, AND ENABLING ORGANIZATIONS TO THRIVE IN A RAPIDLY EVOLVING BUSINESS AND IT LANDSCAPE.