Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes: The impact on the team of language and cultural differences Communication techniques for an effective global team The importance of clarity and commitment The difference in planning and scheduling across cultures Different perceptions of power and leadership Leveraging the diversity in your team
Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset
All our classes are friendly, technical, inclusive and open to all levels especially beginners! If you feel like you aren’t experienced enough to join class, please don’t worry ! There will always be a higher belt to help you go through new moves and sequences or someone ready to explain what BJJ and Capoeira is all about and to answer all your questions. There is NO fitness level required! First class is FREE, you will then have the option to join our monthly membership. Book your FREE taster here!
All our classes are friendly, technical, inclusive and open to all levels especially beginners! If you feel like you aren’t experienced enough to join class, please don’t worry ! There will always be a higher belt to help you go through new moves and sequences or someone ready to explain what Capoeira is all about and to answer all your questions. There is NO fitness level required! First class is FREE, you will then have the option to pay for class as drop-in or by joining our monthly membership. Book your FREE taster here!
The course concentrates on management skills and techniques for creating an effective supervisory relationship and process. Emphasis is placed on interpersonal skills. Course Aims: • To provide participants with the skills necessary, knowledge and values that underpin effective supervision • Understand what supervision is • Describe the role of the supervisor • Describe how to develop other supervisors • Plan for effective supervision • Identify techniques to use during supervision sessions
This course provides both underpinning knowledge of stoma care and practical techniques to deliver person centred support for someone who requires stoma care.