1330 Team Leader courses

Overview Immerse yourself in workplace safety with our 'Workplace First Aid Level 3' course. Accidents are unforeseen, but what's predictable is the urgency to tackle them, especially within a working environment. Our comprehensive first aid course empowers individuals with the essential skills to manage work incidents, offering theoretical insights and actionable strategies. This course is ongoing, from conducting primary and secondary surveys to executing life-saving techniques such as CPR. With an understanding of the legal framework surrounding first aid in the workplace, this programme ensures that you are competent and compliant. Unanticipated medical emergencies or minor injuries can happen anytime. Thus, having a first aid kit is invaluable, but knowing how to utilise it effectively is essential. Dive deep into various modules encompassing everything from basic first-aid techniques to managing secondary illnesses. By the end of this course, you'll be well-versed in addressing fractures, dislocations, and much more. Finally, it's about more than just the know-how but also the correct approach. This first aid training focuses on cultivating a mindset every first aider must possess while in action. Understanding when to call for an emergency, knowing the classifications and abbreviations relevant to the field, and being aware of the roles of appointed persons within workplace first aid are all part of the rich tapestry of knowledge on offer. Learning Outcome:  Recognising and understanding first aid's importance and legal implications within a workplace setting. Accurately conducting primary and secondary surveys to assess the situation and the injured. Applying basic to advanced first aid techniques to deal with a range of workplace injuries and illnesses. Determining the right time and method to call for emergency services during critical incidents. Understanding the roles, responsibilities, and essential traits of a first aider in a professional environment. Why People Choose Studyhub?   Instantly accessible CPD-accredited certificate on successful completion of this Workplace First Aid Level 3 24/7 access to the course for 12 months Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient assessment and instant results Certification After completing the Workplace First Aid Level 3 Course, you will qualify for the CPD Certificate from Studyhub, as proof of your continued professional development. Certification is available in PDF format for £9, or a hard copy can be sent to you via post, for just £15. Who is This course for? This Workplace First Aid Level 3 Course is ideal for Professionals looking to become certified first aiders within their organisation. Managers or team leaders aim to enhance the safety standards of their workspace. Business owners want to ensure a compliant and secure environment for their employees. Individuals interested in mastering first aid techniques for personal or community benefit. Organisations wishing to offer comprehensive first aid training to their staff. Requirements There are no specific prerequisites to enrol in this Workplace First Aid Level 3 Course. Anyone and everyone can take this course. This Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning. Career Path First Aid Provider in Corporate Settings - Average Salary: £20,000 - £25,000 per annum Workplace Health and Safety Officer - Average Salary: £30,000 - £40,000 per annum First Aid Trainer - Average Salary: £25,000 - £35,000 per annum Emergency Response Coordinator - Average Salary: £32,000 - £42,000 per annum Compliance Manager (Health and Safety Focus) - Average Salary: £40,000 - £50,000 per annum Site Safety Supervisor - Average Salary: £28,000 - £38,000 per annum Course Curriculum Module 01: Introduction to Workplace First Aid Introduction to Workplace First Aid 01:03:00 Module 02: Legal Framework for Workplace First Aid Legal Framework for Workplace First Aid 00:34:00 Module 03: Incident Management at Work Incident Management at Work 00:37:00 Module 04: Primary Survey Primary Survey 00:22:00 Module 05: Secondary Survey Secondary Survey 00:29:00 Module: 06 Basic First-Aid Techniques Basic First-Aid Techniques 00:44:00 Module 7: Dealing with Minor Injuries at Workplace Dealing with Minor Injuries at Workplace 01:09:00 Module 08: Secondary Illness: Loss of Responsiveness and CPR Secondary Illness: Loss of Responsiveness and CPR 00:20:00 Module 09: Secondary Illness: Breathing Problems Secondary Illness: Breathing Problems 00:20:00 Module 10: Secondary Illnesses and Injuries Secondary Illnesses and Injuries 00:34:00 Module 11: Dealing With Fractures and Dislocations Dealing With Fractures and Dislocations 00:16:00 Module 12: Call for an Emergency Call for an Emergency 00:11:00 Module 13: Classifications and Abbreviations Every First Aider Should Know Classifications and Abbreviations Every First Aider Should Know 00:19:00 Module 14: Emergency Management for a First Aider Emergency Management for a First Aider 00:22:00 Module 15: Things to Keep in Mind for A First Aider Things to Keep in Mind for A First Aider 00:18:00 Module 16: Appointed Persons in the Workplace First Aid Appointed Persons in the Workplace First Aid 00:23:00

Are you a new project leader or aiming to become one? Then learn how to set goals clearly, pay attention to details, listen to your subordinates and lead purposefully. Learn how to become the best leader and manager with this course. You will learn the necessary skills, information and knowledge of Project Management in this course. Description: This Advance Diploma Course that we are offering to you is a high-quality comprehensive course designed to help managers and potential leaders to be equipped with skills and knowledge in project management. We provide the course with methodology, tool sets and documentation, project life cycle and other analysis that are essential in project management. This course will also help you discover new and innovative sources for solutions through utilising the proper tools and knowledge in project management. This course will also help you enhance your general management and leadership skills for you to become an effective and efficient manager in your career. In this course, you will be equipped with useful information on leadership skills as we will help you learn through a meticulous process we developed to help people put an end to your struggles to become a leader. This course will surely make your Management Style work for you. Who is the course for? For employees who are aiming for a promotion, joining a team leadership role for the first time or looking forward to becoming a top executive in project management. Or anyone who are interested in improving and honing their leadership potential Entry Requirement: This course is available to all learners, of all academic backgrounds. However, it's more advantageous if you have an experience in management or in a supervisory role. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Project Management course will be useful and would be beneficial for the management occupations especially the following careers: Administrative Services Manager Advertising, Promotions and Marketing Managers Agricultural Managers Architectural and Engineering Managers Compensation and Benefits Managers Computer and Information Systems Manager Construction Managers Financial Managers Food Services Managers Human Resources Managers Industrial Production Managers Management Directors Medical and Health Managers Natural Sciences Managers And other Top Executives Advanced Diploma in Project Management - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Advanced Diploma in Project Management - Old Version Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Professional Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Advanced Diploma in Project Management- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Project Management 00:20:00 Final Exam Final Exam- Advanced Diploma in Project Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In an evolving corporate landscape, the course 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' emerges as a beacon for promoting harmony and assurance. At the very heart of every workplace is its culture, and the quality of this environment defines not just its productivity but the well-being of its associates. This 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' dives deep into the subtle layers of workplace behaviour, enabling participants to recognise, address, and ultimately prevent undesirable conduct. From understanding the rudiments of workplace harassment to mastering the complicated art of conflict resolution, this course offers a holistic blueprint for fostering a respectful and safe work environment. Navigating the workplace isn't merely about being skilled at one's job; it's also about ensuring that everyone feels safe, valued, and free from intimidation or harm. This course deciphers the shadows of negative behaviours such as bullying, sexual harassment, and other forms of workplace maltreatment, offering both employees and employers tools to assess, address, and alleviate such situations. By the end of the course, participants will be well-equipped with a thorough knowledge of establishing robust policies and procedures to preclude violence and harassment, ensuring that everyone can focus on their tasks in a harmonious atmosphere. But beyond recognition and prevention, the course emphasises a proactive approach. Mediation and conflict resolution emerge as prime skills in the curriculum, familiarising participants how to mediate disputes amicably, prevent escalation, and secure the wellbeing of all involved. Every segment, from the initial interview process to the aftermath of incidents, is meticulously explored, ensuring that every learner leaves with a comprehensive understanding and the confidence to champion positive change in their workplace. Learning Outcomes Understand the various forms of workplace harassment, violence and their respective identifiers. Apply effective methods for handling and preventing workplace bullying and violence. Develop and implement robust workplace harassment and anti-harassment policies. Master the techniques of mediation and conflict resolution in professional environments. Recognise and address false allegations, ensuring fair and unbiased investigative processes. Why buy this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course for? HR professionals aiming to establish or refine company policies regarding harassment. Managers and team leaders keen on fostering a positive work environment. Employees wanting to better understand their rights and responsibilities within the workplace. Organisational consultants striving to enhance workplace cultures for their clients. Small business owners wishing to ensure a safe and harmonious environment for their team. Career path HR Manager: £35,000 - £55,000 Per Year Workplace Mediator: £30,000 - £50,000 Per Year Compliance Officer: £27,000 - £45,000 Per Year Organisational Development Consultant: £40,000 - £60,000 Per Year Employee Relations Specialist: £28,000 - £48,000 Per Year Business Owner: Salary varies based on the success and size of the business. Prerequisites This Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Workplace Management: Violence What Is Workplace Harassment? 00:11:00 Identifying the Bully 00:10:00 How to Handle Workplace Violence 00:09:00 Risk Assessment (I) 00:08:00 Risk Assessment (II) 00:07:00 Being the Victim 00:06:00 Checklist for Employers 00:09:00 Interview Process 00:06:00 Investigation Process 00:10:00 Developing a Workplace Harassment Policy 00:10:00 Workplace Management: Harassment The Background 00:12:00 Developing an Anti-Harassment Policy 00:10:00 Policies in the Workplace 00:12:00 Proper Procedures in the Workplace 00:19:00 False Allegations 00:09:00 Other Options 00:06:00 Sexual Harassment 00:07:00 Mediation 00:08:00 Conflict Resolution 00:07:00 The Aftermath 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

In today's technology-driven workplace, proficiency in specialised software like Microsoft Visio is increasingly valuable. This Microsoft Office: Visio course offers comprehensive learning for both beginners and advanced users of Microsoft Visio 2016. It addresses a significant need: the ability to effectively organise and present complex information through diagrams and charts. Understanding and mastering this skill can lead to clearer communication within teams, more efficient project management, and improved workflow processes. By simplifying complex data visualisation, this course empowers learners to convey information more effectively, making it an essential tool for professionals in various fields. Visio's versatility makes it a crucial tool for presenting information in a visually engaging and clear manner. This course equips learners with the skills to create a variety of diagrams, from organisational charts to network diagrams, enhancing their ability to communicate complex ideas simply. With hands-on experience in Visio's features, learners can expect to see a noticeable improvement in their ability to manage and represent data, which is a key advantage in any professional setting. The importance of visual communication in the modern workplace cannot be overstated, and this course ensures that learners are well-equipped to meet these demands. By the end of this course, participants will have a robust understanding of Visio's functionalities, enabling them to create professional and effective diagrams. This skill is not only beneficial for individual growth but also enhances the collective efficiency of teams and organisations, making it a valuable asset in any professional environment. Learning Outcomes Understand basics and interface of Microsoft Visio 2016. Develop skills in creating effective workflow diagrams. Gain proficiency in designing organization charts. Learn to make detailed floor plans. Master creating cross-functional flowcharts. Acquire knowledge in designing network diagrams. Enhance diagram styling techniques in Visio. Why choose this Microsoft Office: Visio course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Microsoft Office: Visio course for? Professionals seeking to improve data visualisation skills. Team leaders requiring efficient workflow representation. IT specialists needing network diagramming skills. Project managers aiming to enhance team communication. Office administrators looking to streamline organisational processes. Career path Business Analyst: £35,000 - £60,000 Project Manager: £40,000 - £70,000 IT Consultant: £45,000 - £70,000 Data Analyst: £30,000 - £55,000 Network Engineer: £35,000 - £65,000 Prerequisites This Microsoft Office : Visio does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Microsoft Office : Visio was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum *Microsoft Visio 2016 for Beginners* Getting Started with Visio 2016 Navigate the Visio Environment 00:15:00 Create a Basic Drawing 00:30:00 Use the Help System 00:15:00 Creating a Workflow Diagram Use Drawing Components 00:30:00 Modify a Drawing 00:15:00 Work with Callouts and Groups 00:15:00 Creating an Organization Chart Create a Basic Organization Chart 00:30:00 Do More with Organization Charts 00:15:00 Making a Floor Plan Make a Basic Floor Plan 00:30:00 Model a Room Layout 00:15:00 Creating a Cross-Functional Flowchart Create a Cross-Functional Flowchart 00:30:00 Modify a Cross-functional Flowchart 00:15:00 Creating a Network Diagram Create Network Diagrams 00:15:00 Use Shape Data 00:15:00 Use Layers 00:30:00 Styling a Diagram Work with Shape and Connector Styles 00:15:00 Work with Themes and Variants 00:15:00 Work with Containers 00:15:00 *Microsoft Visio 2016 Advanced* Work with Shape Styles 00:00:00 Use 3D Shapes 00:30:00 Apply Backgrounds, Borders, and Titles 00:30:00 Create Custom Stencils 00:30:00 Create Simple Custom Shapes 00:30:00 Create Master Shapes 00:30:00 Create Custom Templates 00:30:00 Generate a Pivot Diagram from an Excel Spreadsheet 00:30:00 Create a Chart from a Project File 00:30:00 Create a Timeline from a Project File 00:30:00 Connect to an Access Database 00:30:00 Create Macros 00:30:00 Modify ShapeSheets 00:30:00 Use Advanced Shape Tools 00:30:00 Save and Share Drawings with One Drive 00:30:00 Review Drawings 00:30:00 Insert Drawings into Other Office Files 00:30:00 Export Drawings 00:30:00 Print Drawings 00:30:00

Health and Safety at Work: Managing Health and Safety at Work Course Online This Health and Safety at Work: Managing Health and Safety at Work Course provides employees with a thorough understanding of the most relevant and applicable health and safety issues in the modern workplace. If you are concerned about your mental and physical health and enjoy learning new things, this specialized course is for you. This Health and Safety at Work: Managing Health and Safety at Work Course is designed for those who want to become more responsible employees. The most important workplace health and safety fundamentals should be understood by managers, team leaders, business owners, and all workers at all levels. It is strongly advised that anyone from newcomers to experienced practitioners must regularly revisit critical health and safety issues. Industry experts have designed this Health and Safety at Work: Managing Health and Safety at Work Course to help you learn quickly and efficiently, at your own pace and convenience. If you are looking for your first job or want to advance your current career in this field, this fully supported distance learning program will make a difference. Enrol today and take the next step towards your personal and professional goals. Special Offers of this Health and Safety at Work: Managing Health and Safety at Work Course This Health and Safety at Work: Managing Health and Safety at Work Course includes a FREE PDF Certificate. Lifetime access to this Health and Safety at Work: Managing Health and Safety at Work Course Instant access to this Health and Safety at Work: Managing Health and Safety at Work Course Get FREE Tutor Support from Monday to Friday in this Health and Safety at Work: Managing Health and Safety at Work Course Courses are included with the Managing Health and Safety at Work Course Course 01: Level 5 Health and Safety at Work Course 02: Manual Handling Course Course 03: Working at Height Training Course Other Benefits of this Managing Health and Safety at Work bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Health and Safety at Work: Managing Health and Safety at Work Course] Health and Safety at Work: Managing Health and Safety at Work Course Online Industry Experts Designed this Managing Health and Safety at Work Course into 12 detailed modules. Detailed Course Curriculum of Managing Health and Safety at Work Module 01: Foundations of Health and Safety at Work Module 02: Managing Health and Safety Module 03: Organizing for Health and Safety Module 04: Health and Safety Culture Module 05: Health and Safety Policy Module 06: Risk Assessment Module 07: Workplace Hazards and Risk Control Module 08: Accidents and Emergencies Module 09: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function Assessment Method of Managing Health and Safety at Work After completing each module of the Health and Safety at Work: Managing Health and Safety at Work Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Managing Health and Safety at Work After completing the MCQ/Assignment assessment for this Health and Safety at Work: Managing Health and Safety at Work Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Health and Safety at Work: Managing Health and Safety at Work Course Online This Health and Safety at Work: Managing Health and Safety at Work Course is perfect for Students, Fresh Graduates, HR Managers, Business owners, and Team Leaders. Requirements Health and Safety at Work: Managing Health and Safety at Work Course Online Students who intend to enroll in this Health and Safety at Work: Managing Health and Safety at Work Course must meet the following requirements: Health and Safety at Work: Good command of the English language Health and Safety at Work: Must be vivacious and self-driven. Health and Safety at Work: Basic computer knowledge Health and Safety at Work: A minimum of 16 years of age is required. Career path Health and Safety at Work: Managing Health and Safety at Work Course Online This Health and Safety at Work: Managing Health and Safety at Work Course will help you advance your career. After completing the Health and Safety at Work: Managing Health and Safety at Work Course, you will be able to confidently capture specific knowledge and skills to improve yourself for your professional life. Certificates Certificate of completion Digital certificate - Included

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's interconnected world, understanding and addressing unconscious biases is paramount for fostering inclusivity and diversity in all spheres, particularly in the workplace. The Unconscious Bias Online Training Course offers indispensable insights into recognizing, acknowledging, and mitigating biases that often go unnoticed but significantly impact decision-making processes. With modules covering the origins, types, and implications of unconscious biases, participants gain essential tools to navigate and challenge these biases effectively. Moreover, the Unconscious Bias Online Training course delves into strategies for avoiding biases at the workplace, exploring both individual and structural interventions. The relevance of this training cannot be overstated, especially in the UK job market, where employers increasingly prioritize diversity and inclusivity initiatives. Enrollees can anticipate lucrative job opportunities, with salaries ranging from £35,000 to £50,000 annually. Beyond career prospects, mastering unconscious bias management enhances workplace dynamics, fosters innovation, and promotes fairer outcomes for all. To stay ahead in today's evolving professional landscape, enroll in this course to gain invaluable knowledge and skills in addressing unconscious biases effectively. Key Features: CPD Certified Unconscious Bias Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Unconscious Bias Module 02: Bias: Origins Module 03: Types of Unconscious Biases in the Workplace Module 04: Avoiding the Unconscious Biases at Workplace Module 05: Biases and Perception Module 06: Individual and Structural Interventions Learning Outcomes: Recognize and mitigate unconscious biases influencing workplace dynamics for inclusivity. Identify origins of biases and their impact on workplace interactions. Analyze various types of unconscious biases prevalent in professional environments. Implement strategies to avoid unconscious biases in day-to-day workplace scenarios. Understand the correlation between biases and perception in organisational contexts. Evaluate effectiveness of individual and structural interventions in bias mitigation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Unconscious Bias Online Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Unconscious Bias Online Training. Moreover, this course is ideal for: Managers seeking inclusive workplace cultures. HR professionals aiming for unbiased recruitment and policies. Team leaders fostering diverse and equitable team environments. Employees committed to fostering a fair and inclusive workplace. Business owners prioritising diversity and equity in their organisations. Requirements There are no requirements needed to enrol into this Unconscious Bias Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Unconscious Bias Online Training course. Career path After finishing this Unconscious Bias Online Training course you will have multiple job opportunities waiting for you. Diversity and Inclusion Officer - £30K to 45K/year. Human Resources Manager - £35K to 55K/year. Organisational Development Consultant - £40K to 65K/year. Training and Development Specialist - £25K to 40K/year. Equality, Diversity, and Inclusion Advisor - £28K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Hospitality Management Level 2 CPD Accredited Course offers a solid foundation for anyone seeking to enhance their knowledge of the hospitality industry. This course covers key aspects of hotel and restaurant management, customer service excellence, and effective team leadership. Designed to equip you with the essential tools and techniques required in the dynamic hospitality sector, this programme allows you to develop a deep understanding of operations, from managing resources to ensuring a high standard of guest satisfaction. Throughout the course, you will explore core areas including operational efficiency, staff coordination, and the nuances of maintaining high service standards. The material is carefully designed to provide you with a structured approach to hospitality management, supported by in-depth insights that align with industry demands. Whether you are aiming to pursue a career in hotel management, event planning, or customer service, this course provides the knowledge needed to thrive in the competitive world of hospitality. With CPD accreditation, you can be confident that the course content meets the highest professional standards. Course Curriculum: Module 1: Introduction to Hospitality Management Module 2: An Overview of Hotel Industry Module 3: The Process of Selection and Recruitment in the Hospitality Industry Module 4: The Process of Development and Training in the Hospitality Industry Module 5: Management of Front Office Operations Module 6: Management of Housekeeping, Engineering and Security Operations Module 7: Management of Food and Beverage Operations Module 8: Management of Service Quality in the Hospitality Industry Module 9: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Hospitality Management Level 2 - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Hospitality Management Level 2 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Hospitality Management Level 2 - CPD Accredited training.

Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.