Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Understand opportunities for providing feedback that include opinion, recurring errors, behaviors, and work habits. Learn how to deliver positive feedback by being specific, timely, and avoiding pitfalls mistakes. Deliver opportunity feedback with planning, remembering to point out what's going well with your observations and invite a discussion. Learning Objectives Explain the conditions for giving constructive feedback, Effectively deliver positive feedback, Apply a Fast Feedback technique Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
There are both advantages and disadvantages to working in a team, but if formed with the right foundations in the forming stage, the team increases its chances of success. Teams often fail because of interpersonal 'people' conflict, not because of tasks completed. We will help you how to manage this conflict and why it is important to establish, publish, and refer to the ground rules at each meeting so that they become a habit. Learning Objectives Identify the advantages and disadvantages of teams versus groups, Explain the benefits of creating ground rules, Follow eight steps for setting high-performance team ground rules Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
The benefits of team decision-making include more diverse information, multiple perspectives, greater understanding, knowing next steps, and better buy-in. Use decision-making in teams when you need support, the impact is significant or controversial, you need other expertise, and want to spread the risk. Understand how to prepare for team decision-making by allowing for pre-work and use the three techniques for team-decision making. Learning Objectives Explain the benefits of team decisions, Implement strategies to prepare for team decision-making, Apply three methods for team decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
All conflicts have one bottom-line trigger-differences in values of what's important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict. Learning Objectives Identify the underlying cause of all interpersonal conflict, Apply options for handling conflict, Implement a three-stage process for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication ð¨ Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships ð¤ In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence ð¼ Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career ð In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
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