19231 Teaching courses

Overview From ancient times, ceramic and pottery have been a part of our civilisation. We have used it not just to make utensils but to create art as well. Learn this ancient form of art with our Ceramic Art Masterclass course. This course will help you dive deep into the world of ceramic art. In this course, you will first learn about the tools and equipment required for ceramic art. Then, the informative modules will instruct you on the process and techniques of ceramic art, clay and glazing and much more. You will develop the skills to do ceramic sculpting and create beautiful pieces of art. So, if you are ready to take on a new skill that can express your thoughts, our Ceramic Art Masterclass course is perfect for you. Enrol now! Course Preview Learning Outcomes Get introduced to the tools and materials used for ceramic art Learn about the process and techniques of ceramic art Enhance your knowledge of clay and glazing Develop the competence to create excellent ceramic sculptures Know the essentials of surfacing treatment and giving a good finish Build your expertise in Kiln firing Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Glazing Ceramic Glazing Kiln Firing Who Should Take This Ceramic Art Masterclass? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Ceramic Art Masterclass course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Ceramic Art Masterclass will equip you with effective skills and abilities and help you explore career paths such as  Ceramic Artist Pottery Studio Owner Art Teacher/Instructor Ceramic Product Designer Kiln Technician Module 1: Introduction to Ceramic Arts Introduction to Ceramic Arts 00:14:00 Module 2: Ceramic Techniques and Processes Ceramic Techniques and Processes 00:14:00 Module 3: Clay and Glaze Chemistry Clay and Glaze Chemistry 00:16:00 Module 4: Ceramic Sculpture Ceramic Sculpture 00:16:00 Module 5: Surface Decoration and Finishing Surface Decoration and Finishing 00:15:00 Module 6: Kiln Firing and Ceramic Studio Practices Kiln Firing and Ceramic Studio Practices 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The art of language is a journey, and with Master Spoken English - 3, you're about to embark on the most exciting leg of that journey. This bundle is designed to help you take your English speaking skills from good to great with advanced courses in grammar, pronunciation, and conversation. Whether you're looking to improve your career prospects, build deeper connections with English-speaking friends and colleagues, or simply enjoy the pleasure of speaking English fluently, Master Spoken English - 3 has everything you need to succeed. So what are you waiting for? Let's take your spoken English skills to the next level and unlock a whole new world of possibilities. This Master Spoken English - 3Bundle Consists of the following Premium courses: Course 01: Master English Speaking 3 Course 02: English Spelling, Punctuation, and Grammar Basic Course Course 03: Diploma in TEFL/TESOL Course 04: Master English Speaking 1 Course 05: Master English Speaking 2 Course 06: English Grammar Level 3 Course 07: 200 Common English Idioms and Phrases Course 08: GCSE English Course 09: Essay Writing in English Course 10: Functional Skills English Practice Level 2 Course 11: IELTS Speaking Masterclass Learning Outcomes: Gain an advanced understanding of English grammar and pronunciation Build on your existing conversational skills to achieve fluency in English Improve your vocabulary and ability to understand English in a variety of contexts Prepare for the IELTS speaking test with confidence Learn how to communicate effectively in professional and social settings Master advanced level English as a foreign language Develop the skills and confidence to express yourself fully in English The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Master Spoken English - 3 expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Key Features of the Course: FREE Master English Speaking CPD-accredited certificate Get a free student ID card with Master English Speaking course (£10 applicable for international delivery) Lifetime access to the Master English Speaking course materials The Master English Speaking program comes with 24/7 tutor support Get instant access to this Master English Speaking course Learn Master English Speaking training from anywhere in the world The Master English Speaking training is affordable and simple to understand The Master English Speaking training is an entirely online CPD 35 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Master English Speaking 3 course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Who is this course for? This English course is for everyone Requirements This Master Spoken English - 3 course has been designed to be fully compatible with tablets and smartphones. Career path English Language Teacher (£20k-£35k) Translator (£20k-£40k) Content Writer (£20k-£35k) Journalist (£20k-£50k) Customer Service Representative (£15k-£25k)

Criminal Psychology and Profiling Online Course Criminal profiling is essential for providing useful investigative information and increasing victim protection. In this comprehensive Advance Training on Criminal Psychology and Profiling course, you will learn the fundamentals of criminal profiling to identify the perpetrator of a violent crime. The course begins by providing you with an in-depth understanding of criminal psychology. You will learn how mental illnesses can motivate illegal activity and how crimes are classified. We will guide you on the process of understanding criminal behaviour, reconstructing a crime from start to finish, and making the most scientific determinations based on the evidence. You will start improving your criminal profiling abilities to catch violent offenders and prevent certain crimes from occurring. Enrol today to possess the necessary skills for criminal profiling and ensure that no criminal escapes. Course Curriculum Module 01: Understanding Criminal Psychology Module 02: Influence of Mental Disorders Module 03: Classification of Crime Module 04: Forensic Science Module 05: Criminal Profiling: Science, Logic and Metacognition Module 06: Phases of Profiling Module 07: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 08: Victimology Module 09: The Criminal Justice System in England and Wales (Learn more about this online course)

REFERENCE CODE 603/4678/4 COURSE LEVEL NVQ Level 2 THIS COURSE IS AVAILABLE IN Course Overview This is a work-based learning qualification for those involved in cavity wall surveys/inspections and/or clearance. The qualification has been developed at the request of and in partnership with OSCAR OSNITE https://oscaronsite.co.uk The OSCAR and this qualification are recognised by a number of UKAS Certification bodies, industry bodies, Local Authorities and industry stakeholders. Prior to registering on this qualification, individuals must be registered with OSCAR. The clearance pathway enables individuals to carry out the extraction of cavity wall insulation to create a clear cavity that can be reinsulated or insulated if the system has been used to remove debris only. Candidates must also prove knowledge and competence to create a clear cavity to be able to facilitate External Rendering and External Wall Insulation complying with current Building Regulations. All work must be completed following safe working practices, relevant legislation, and comply with contract information and the allocated timescales. The surveyor/inspection pathway requires candidates to demonstrate the skills and knowledge required to interpret information to be able to carry out a Cavity Clearance survey in accordance with the job specifications, following safe working practices and within the allocated time. The Surveyor must also understand how to communicate with others to ensure work is carried out effectively. This pathway includes identifying and selecting the correct quality of equipment, additionally candidates must understand how to calculate quantity, area and wastage. To achieve this pathway unit the survey work must be carried out in ways that will minimise the risk of damage to the work and surrounding area and using and maintaining equipment effectively. This qualification is made up of 3 mandatory units and 2 pathways. Candidates must complete the mandatory units and one or both of the pathways. The minimum credit value of this qualification is 24 credits. There is also an entirely optional additional unit, if achieved this will appear on the qualification certificate but does not count towards the minimum credit value of the qualification. Qualifications are now required to indicate the total qualification time (TQT), this is to show the typical time it will take someone to attain the required skills and knowledge to meet the qualification criteria, this qualification has a TQT of 240 hours. Qualifications are also required to indicate the number of hours of teaching someone would normally need to gain the skills and knowledge to achieve the qualification. These are referred to as Guided Learning Hours (GLH). The GLH for this qualification is 84. Mandatory Units Level Credit Conforming to General Health, Safety and Welfare in the Workplace Conforming to Productive Working Practices in the Workplace Handling and Storing Resources in the Workplace 2 5 Pathway 1 Cavity Wall Clearance Cavity wall clearance in the workplace CWC1 Pathway 2 – Cavity Extraction Specialist Surveyor/Inspector Surveying/Inspection of Cavity wall clearance in the workplace Summary of the: GQA NVQ LEVEL 2 CERTIFICATE IN CAVITY WALL EXTRACTION OCCUPATIONS SICW1 Additional Unit Erecting and Dismantling Access/Working Platforms in the Workplace Achieving the combination of Mandatory units and the correct choice of Optional credits will mean the qualification has been completed and GQA will provide the qualification title. Where a candidate has completed additional credits, the qualification will list these as “additional credits”, in cases where the candidate has not completed the full qualification and will not go on to do so, a Certificate of credit can be issued for the credits achieved. Assessment guidance: Evidence should show that you can complete all of the learning outcomes for each unit being taken. Types of evidence: Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions. Quantity of evidence: Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time. Potential sources of evidence: The main source of evidence for each unit will be observation of the candidate’s performance and knowledge demonstrated during the completion of the unit. This can be supplemented by the following types of physical or documentary evidence: Accident book/reporting systems Photo/video evidence Safety records Work diaries Training records Timesheets Audio records Telephone Logs Job specifications and documentation Meeting records Delivery Records Records of toolbox talks Witness testimonies Equipment Correspondence with customers Prepared materials and sites Notes and memos Completed work Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&S policies, Risk Assessments etc, are not normally acceptable evidence for GQA qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, please contact Oscar Onsite Academy

Learn British Sign Language, suitable for all levels from complete beginners, through to higher level students who wish to learn level 1 or level 2 BSL, require practise or a polish-up of their current skills. 

The Essential Oil Therapy Guide Course offers a deep dive into the therapeutic world of essential oils, designed to help individuals understand their healing properties and how they can be used to enhance well-being. Whether you're new to the world of aromatherapy or looking to refine your knowledge, this course provides clear insights into the science behind essential oils and their application for various physical and emotional needs. Learn how to blend essential oils effectively and discover the art of using them to soothe, balance, and rejuvenate the body and mind. In this course, you'll explore the history and benefits of essential oils, how to safely incorporate them into your lifestyle, and gain a thorough understanding of the different types available. The course is crafted to meet the needs of anyone interested in enhancing their natural health toolkit, with easily digestible content that breaks down complex information into simple steps. Whether you aim to use essential oils for personal wellness or potentially build a business around them, this guide will provide the knowledge and foundation needed for a successful journey. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Aromatherapy and Essential Oils Module 2: Popular Essential Oils and Their Benefits Module 3: Essential Oil Extraction and Quality Module 4: Aromatherapy Application Techniques Module 5: Essential Oils for Physical Well-being Module 6: Essential Oils for Emotional and Mental Well-being Module 7: Essential Oil Applications for Skin and Hair Module 8: Creating Aromatherapy Blends and Products Module 9: Aromatherapy for Specific Health Concerns Learning Outcomes: Identify and describe popular essential oils for diverse well-being. Understand the techniques of essential oil extraction and ensure quality. Apply aromatherapy for physical, emotional, and mental health benefits. Create custom blends and products for personal and professional use. Address specific health concerns through targeted aromatherapy applications. Master the application of essential oils for skin, hair, and overall wellness. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Wellness enthusiasts seeking a deeper understanding of aromatherapy. Aspiring therapists eager to incorporate essential oils into their practice. Individuals passionate about holistic health and natural well-being. Beauty and skincare professionals expanding their knowledge. Those looking to craft personalised aromatherapy products. Anyone desiring a holistic approach to emotional and mental wellness. Individuals seeking self-care tools for enhanced physical health. Wellness bloggers and influencers exploring new content avenues. Career path Aromatherapist Wellness Consultant Natural Beauty Advisor Holistic Health Coach Spa and Wellness Manager Essential Oil Educator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Hiring someone is more than posting a job ad and hoping for the best. It’s about getting the right person, in the right role, at the right time—without losing your mind in the process. This Employee Recruitment and Onboarding Course walks you through how to attract top talent, filter through applications without falling asleep, and set new hires up for success without sending them a 72-slide PowerPoint on day one. If you’ve ever wondered why someone ghosted after the interview or started on Monday and disappeared by Friday, this course has answers. We’ll cover job descriptions that don’t sound like a robot wrote them, interviews that actually tell you something, and onboarding strategies that help people stick around past the welcome email. No fluff. No filler. Just the steps you need to shape a hiring process that works—from the first ad to a settled, confident new team member. Whether you're part of HR or doing everything yourself in a growing business, this course was built with you (and your headache) in mind. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Employee Recruitment and Onboarding Module 01 : Purpose of Onboarding Module 02 : Introduction to Onboarding Module 03 : Onboarding Preparation Module 04 : Onboarding Checklist Module 05 : Creating an Engaging Program Module 06 : Following Up with New Employees Module 07 : Setting Expectations Module 08 : Providing Feedback Learning Outcomes: Define the Significance of Onboarding: Grasp the pivotal role of onboarding in integrating new employees . Craft Engaging Onboarding Programs: Develop captivating initiatives for seamless assimilation . Master Expectation Setting: Learn to establish clear, achievable goals for new team members . Hone Feedback Delivery: Cultivate skills to provide constructive input to nurture growth . Execute Thorough Onboarding Preparation: Streamline processes for maximum effectiveness . Implement Follow-Up Strategies: Ensure sustained support for new employees . Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking to enhance their onboarding processes. Managers looking to refine their recruitment and integration strategies. Entrepreneurs aiming to create a welcoming and productive work environment. Small business owners keen on maximising employee potential. Team Leaders eager to strengthen team cohesion and performance. Administrative Personnel involved in the recruitment process. Start-up Founders looking to establish effective onboarding practices. Individuals transitioning to HR roles. Career path Recruitment Coordinator HR Specialist Talent Acquisition Manager Onboarding Consultant Employee Experience Coordinator People Operations Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock the potential of Bitcoin as a passive income stream with the course 'Bitcoin as a Form of Passive Income.' This enlightening programme offers a deep dive into the world of Bitcoin, not just as a cryptocurrency but as a tool for generating revenue. The course begins with an exploration of Bitcoin's role as a form of payment, providing a solid foundation for understanding its broader applications. As you advance through the modules, the course reveals how to effectively manage and secure Bitcoin transactions using a Bitcoin wallet, an essential skill for anyone looking to invest in this digital currency. The curriculum then shifts focus towards leveraging Bitcoin for marketing success, equipping learners with crucial tools and strategies. Here, you will learn about the 'Four Ps' - a cornerstone concept in marketing that becomes particularly relevant in the context of cryptocurrency. The final module ties together these elements, discussing how Bitcoin can be a significant source of revenue. This course is not just about understanding Bitcoin but also about applying this knowledge in practical, income-generating ways. It's an ideal blend of financial acumen and innovative marketing strategies, tailored for those eager to step into the future of passive income. Learning Outcomes Comprehend Bitcoin's functionality as a digital payment system. Master the management and security aspects of a Bitcoin wallet. Gain insights into using Bitcoin as a key tool in marketing. Understand the application of the 'Four Ps' in the context of Bitcoin. Learn strategies to generate revenue through Bitcoin investments. Why choose this Bitcoin as a Form of Passive Income course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Bitcoin as a Form of Passive Income course for? Individuals interested in cryptocurrency investments. Entrepreneurs exploring innovative income streams. Marketers seeking to integrate Bitcoin into their strategies. Financial enthusiasts keen on understanding digital currencies. Technology aficionados looking to stay ahead in the digital finance realm. Career path Cryptocurrency Investor: Variable income Digital Marketing Specialist: £24,000 - £40,000 Financial Analyst (Cryptocurrency): £30,000 - £50,000 Blockchain Consultant: £35,000 - £60,000 Cryptocurrency Trader: Variable income E-commerce Specialist: £25,000 - £45,000 Prerequisites This Bitcoin as a Form of Passive Income does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Bitcoin Agent Earn Passive Income at 2021 Module 01: Bitcoin as a Form of Payment 00:04:00 Module 02: Bitcoin Wallet 00:06:00 Module 03: Important Tool for your Marketing Success 00:09:00 Module 04: Four Ps 00:06:00 Module 05: Revenue 00:06:00 Assignment Assignment - Bitcoin as a Form of Passive Income 06:40:00

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00