24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery
Dive deep into the captivating world of telephonic commerce with our course, 'Telesales Executive Training: Excellence in Sales Communication.' In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales. Learning Outcomes Comprehend the fundamental principles and nuances of telesales communication. Develop proficiency in lead generation and employing strategic sales techniques. Perfect the processes of call preparation, staging, response, and closure. Address and navigate challenging call situations with finesse and professionalism. Gauge and enhance sales performance through relevant metrics and performance management tools. Why buy this Telesales Executive Training: Excellence in Sales Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Telesales Executive Training: Excellence in Sales Communication for? Individuals aiming to venture into the telesales sector and hone their telecommunication abilities. Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment. Team leaders in sales desiring to mentor their teams with industry-relevant knowledge. Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise. Any professional keen on mastering telecommunication skills for diverse business applications. Career path Telesales Executive: £18,000 - £30,000 Call Centre Manager: £25,000 - £45,000 Sales Performance Analyst: £23,000 - £37,000 Lead Generation Specialist: £20,000 - £35,000 Telephone Communication Trainer: £24,000 - £40,000 Customer Retention Specialist: £22,000 - £38,000 Prerequisites This Telesales Executive Training: Excellence in Sales Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telesales Executive Training: Excellence in Sales Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Management Sales Metrics and Performance Management 00:14:00
The Phonics Teaching Certificate is designed to equip educators with the fundamental knowledge and skills necessary to teach phonics effectively. This course explores essential strategies for enhancing literacy development in early learners, enabling them to recognise and decode words with confidence. Participants will gain insight into the principles of phonics instruction, including letter-sound relationships and blending techniques, ensuring they can provide structured, engaging lessons. Throughout the course, learners will explore a variety of phonics teaching methods, offering practical insights into how phonics can be successfully incorporated into lesson plans. By the end of the course, participants will have gained a thorough understanding of phonics teaching strategies and will be well-equipped to foster literacy development in their students. Whether you're a current teacher or someone looking to enhance your skill set, this course provides the perfect foundation for advancing your understanding of phonics education. Comprised of 12 modules, this course will teach you: Understand the different approaches to teaching phonics Demonstrate knowledge of their career options and earning potential Support children with dyslexia in learning how to read Teach the five skills of Jolly Phonics using menu board activities Promote engagement and phonological awareness in children Conduct a phonics assessment and maintain individual achievement records Identify the different types of readers and support their individual needs Use techniques such as blending to promote learning development After completing the course, you will be confident in your skills to nail any interview in this field, and the certification will allow you to get noticed by employers. Yeah, that's right, there's a CPD QS certification available for free after you complete this course! The exams and assessments are also free, so you can focus more on studying the course and less on paying for stuff. This course is a value for money and the 1000 reviews that Training Express already has act as a testament to how good we are at training people. Our courses are designed and developed by teams of people who give their best effort to ensure you get the best learning experience possible for such a low price. Enrol now and learn without worries. Train with Training Express and prepare for a career in Teaching in the UK. Course Curriculum: Module 01: Introduction to Phonics Education Module 02: Role of Early Phonics Teaching Module 03: Career as a Phonics Teacher Module 04: Teaching Phonics Module 05: Jolly Phonics Module 06:. Involving Parents and Carers Module 07: Speaking and Phonological Awareness Module 08: Systematic Assessment and Record-Keeping Module 09: Meeting Individual Needs Module 10: Cognitive Approaches in Dyslexia Module 11: Phonics for Deaf Children Module 12: Teaching Higher Level of Phonics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Phonics Teaching Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Phonics Teaching Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Phonics Teaching Certificate - CPD Accredited training.
Ever wondered why your coffee costs more this year than last? Or why some countries flourish while others fumble with inflation? This Economics course brings clarity to the forces shaping our financial surroundings, without burying you in baffling jargon. Whether you're brushing up for professional reasons or simply curious about the flow of money, this CPD-accredited course explains economic principles in a way that’s sharp, structured, and surprisingly digestible. From market dynamics to global trade shifts, learners will discover how policies, decisions, and unpredictable events stir the economic pot. It's theory with purpose—cleverly distilled for an online audience. No lecture halls, no chalkboards—just straightforward insight into the systems that quietly dictate much of our daily lives. If understanding how money moves sounds like your cup of tea, this course is the right place to start thinking like an economist—without needing to wear tweed. Course Curriculum: Module 01: An Introduction to Economics Module 02: The Market System and the Circular Flow Model Module 03: Supply, Demand and Prices Module 04: Prices Module 05: Elasticity Module 06: Market Failures Module 07: Production and Costs Module 08: Market Structure: Perfect Competition vs Monopoly Module 09: Money, Banking and the Financial System Module 10: Measuring GDP and Economic Growth Module 11: Unemployment Module 12: Inflation Module 13: Income Distribution and Poverty Module 14: International Finance Module 15: Fiscal Policy Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Economics - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Economics - CPD Accredited training.
The aim of this course is to provide a comprehensive understanding of E-commerce security fundamentals, business laws and regulations, ethical, social and political issues, basic ethical concepts, privacy and information rights, customer data collection methods, and the concept of E-Governance and its types. After the successful completion of this lecture, you will be able tolearn the following: Understand E-commerce Security Fundamentals and deal with issues arising. Understand and comply with E-commerce Business Laws and Regulations. Understand Ethics, Social and Political Issues. Learn about the Basic Ethical Concepts: Responsibility, Accountability and Liability. Understand Privacy and Information Rights. Understand What is Customer Data, the Importance of Collecting Customer Data, and Data Collection Methods. Understand the concept of E-Governance and its types. The aim of this course is to provide students with a comprehensive understanding of E-commerce Security Fundamentals and the ability to deal with the issues arising in this field. The course will also cover the E-commerce Business Laws and Regulations that apply to this field. Students will learn about the ethical, social, and political issues surrounding E-commerce, as well as the basic ethical concepts of responsibility, accountability, and liability. They will gain an understanding of privacy and information rights and learn about customer data, including its importance and methods for collecting it. Finally, the course will cover the concept of E-Governance and its various types, providing students with an understanding of how it applies to E-commerce. The aim of this course is to provide students with a comprehensive understanding of E-commerce Security Fundamentals and the ability to deal with the issues arising in this field. The course will also cover the E-commerce Business Laws and Regulations that apply to this field. Students will learn about the ethical, social, and political issues surrounding E-commerce, as well as the basic ethical concepts of responsibility, accountability, and liability. They will gain an understanding of privacy and information rights and learn about customer data, including its importance and methods for collecting it. Finally, the course will cover the concept of E-Governance and its various types, providing students with an understanding of how it applies to E-commerce. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Recognizing the Legal and Security Framework of E-commerce Self-paced pre-recorded learning content on this topic. Recognizing The Legal And Security Framework Of E-Commerce Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Legal and Security Consultant E-commerce Compliance Manager E-commerce Security Analyst E-commerce Legal Analyst E-commerce Privacy Officer E-commerce Compliance Analyst E-commerce Risk Management Specialist E-commerce Fraud Investigator E-commerce Contract Administrator E-commerce Data Protection Officer Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Description: Today's work environment requires employees to be skilled in performing complex tasks in an efficient, cost -effective, and safe manner, training (a performance improvement tool) is needed when employees are not performing up to a certain standard or at an expected level of performance. This Training Needs Analysis Development Course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions .By taking this course you will understand the value of creating a training needs analysis, and much more. So, brush up your skills and knowledge to get a brighter career by joining this course. Learning Outcomes: Realise the worth of generating a training requirements analysis Execute the ICE system to evaluate the circumstance as well as form a training requirement analysis Promote a simple but profound training requirements analysis for the organisation or for the customer Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Training Needs Analysis Development Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Training Needs Analysis Development Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 A Closer Look at the Training Needs Analysis 00:30:00 Collecting Data 00:30:00 Diving Deeper Into the Data 00:30:00 Creating the Report 00:15:00 Mock Exam Mock Exam- Training Needs Analysis Development Course 00:20:00 Final Exam Final Exam- Training Needs Analysis Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
This diploma course will well equip you with the necessary skills on site promotion to become more profitable. Enrol now. Description: Site Promotion is a significant aspect of marketing your products since it can reach a larger scope of the internet. You will be able to use this opportunity to teach us or make us help in twining about the status of DFTC. This course is perfect even for beginners since it will discuss the site promotion basics and how to use directories to promote your site. Then you will be able to use Meta tags and keywords efficiently and become someone who knows how to market effectively. Then this course will give emphasis on the importance of reader's loyalty to keep your business up and make the site easy to access and navigate then use the colour psychology in communication. You will be able to build links, create and promote a series for return visits. Lastly, this course will teach you how to have excellent concept or content and the use of the network. Who is the course for? Employees of the business industry and other businessmen who want to learn the ways to become a successful internet business owner through effective site promotion. Individuals who have an interest in creating their own internet business and to be able to promote their sites. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Site Promotion Course will be very beneficial to possess and very helpful, especially to: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Site Developer Top Executives. Site Promotion Course Site Promotion Basics 00:30:00 Use Directories 00:30:00 Meta Tags And Keywords 01:00:00 Build Reader Loyalty 00:15:00 Make The Site Easy To Navigate And Use Color Psychology 00:30:00 Build Links 00:30:00 Create And Promote A Series For Return Visits 00:30:00 Use Network Exchanges 00:15:00 Have An Awesome Content 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Site Promotion Course 00:20:00 Final Exam Final Exam- Site Promotion Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description Retargeting or remarketing refers to any digital advertising campaign that targets ads for promoting products and services to the individuals who had thrashed out your site earlier. It's easy to assume that retargeting is easy to do, but don't be fooled. It is quite challenging to re-engage with your abandoning website visitors. In this Retargeting Training course, you will learn how to productively re-engage with your abdicating website visitors to capture them to come back to your site and converts window-shoppers into buyers. Get introduced to the simple steps to create retargeting campaigns with the right message and at the right time. Explaining how retargeting works is the core of this course and it also explains effective remarketing campaigns in Google AdWords, the tools used in retargeting and how 'follow-me' ads positively get served in the most effective way possible. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retargeting Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retargeting Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 01 Introduction FREE 00:02:00 Retargeting Overview 00:12:00 The Retargeting Companies 00:11:00 Social Media Retargeting 00:04:00 Make Sure You Qualify 00:08:00 User Intent and Engagement 00:08:00 Segmentation 00:09:00 Module : 02 Taking Your Traffic's Temperature 00:06:00 Banner Ad Sizes and Graphic Design 00:11:00 Frequency Caps 00:05:00 Google Retargeting 00:03:00 Perfect Audience Walkthrough 00:26:00 How Tracking Platforms Differ 00:05:00 Module : 03 What Is Success Hacking 00:02:00 Success Hacking The Landing Pages 00:08:00 Success Hacking The Offer 00:02:00 Success Hacking Ad Copy 00:10:00 Success Hacking Traffic Source 00:01:00 The Success Formula 00:04:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Are you busy with your current work? Do you feel tired every day that you feel like you are not living your life the way you are supposed to? Do you feel unfulfilled and want to learn how to have the total life development you are crabing for? Then this course will be perfect for you and your needs! Description: This course will teach you the fundamentals of life improvement elements. It is important to have a good understanding of life improvement fundamentals including the perspectives of how you see things in life, your opportunity, your action, well-being, love, wellness, power etc. This course will provide you with life improvement skills which will be very beneficial to have a positive perspective in life. Who is the course for? Professionals and Trainers who want to be expert in total life development. Anyone who wants to know to manage their life and work development. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Life Improvement Fundamentals will be useful and would be beneficial for every kind of occupations and careers like: Employees General Managers Management Directors Top Executives And Much More. Chapter 01 How You See Things 00:30:00 Chapter 02 Opportunity and Unity 01:00:00 Chapter 03 Providing Truth and a Helping Hand 00:30:00 Chapter 04 How Your Actions Affect Everything Else 00:30:00 Chapter 05 Your Wellbeing and Love 00:30:00 Chapter 06 Your Wellness and Power 00:30:00 Chapter 07 Get Your Mind Right 00:30:00 Chapter 08 Get Prepared 00:30:00 Chapter 09 A Final Word About Strength 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00