Overview TThe demand for skilled professionals in the plumbing industry is rapidly increasing, making it one of the most sought-after trades globally. The Professional Plumbing course is designed to equip you with essential plumbing skills and knowledge to excel in this hands-on career. From understanding pipe systems to mastering plumbing installation and maintenance, this course covers every crucial aspect of the plumbing trade. Throughout the course, you will learn about water systems, sanitation practices, and how to troubleshoot common plumbing issues. Gain expertise in plumbing regulations, safety standards, and using the latest plumbing tools and techniques to ensure efficiency and compliance. Whether you're starting your career or looking to advance in the plumbing industry, this course offers the foundation for success. Enrol today in the Professional Plumbing course and gain the practical knowledge required to excel as a plumbing technician or plumbing engineer. Start building a career in a thriving industry that offers stability and growth opportunities. So enrol in this course today to fast track your career ladder. Key Features of the Course: FREE Professional Plumbing CPD-accredited certificate Get a free student ID card with Professional Plumbing training (£10 applicable for international delivery) Lifetime access to the Professional Plumbing course materials The Professional Plumbing program comes with 24/7 tutor support Get instant access to this Professional Plumbing course Learn Professional Plumbing training from anywhere in the world The Professional Plumbing training is affordable and simple to understand The Professional Plumbing training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Professional Plumbing course. After successfully completing the Professional Plumbing course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Plumbing. It is available to all students, of all academic backgrounds. Requirements Our Professional Plumbing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Unlock a range of career opportunities with the Professional Plumbing course. Explore these rewarding paths: Plumbing Technician Plumbing Engineer Pipefitter Maintenance Plumber Sanitation Specialist Plumbing Supervisor Course Curriculum 12 sections • 12 lectures •Basic Components of Plumbing •Principles of Effective Plumbing Systems •Tools Used for Plumbing: •Process of Plumbing •Central Heating Systems •Domestic Cold-Water System •Hot Water System - Part 1 •Hot Water System - Part 2 •The Sanitation System and Repairs •Installation of a Domestic Rainwater System •Plumbing Projects Case Study •Plumbing Standards in the UK
Air Cabin Crew Online Diploma Course Course Overview: The Air Cabin Crew Online Diploma Course provides a comprehensive introduction to the vital roles and responsibilities of cabin crew members. Covering key areas of aviation, including airline operations, regulatory standards, and emergency protocols, this course prepares learners for a dynamic career in the airline industry. With an emphasis on communication, safety, and customer service, students will develop essential skills needed for success in the fast-paced environment of air travel. Upon completion, learners will gain a thorough understanding of cabin crew duties and industry expectations, ensuring they are well-equipped for both the recruitment process and on-the-job requirements. Course Description: This course delves into the essential aspects of being an air cabin crew member, from understanding different airline structures to mastering the regulations that govern air travel. It covers the practicalities of a cabin crew career, such as recruitment preparation, interview techniques, and training procedures. Learners will also explore the layout of commercial aircraft, crew resource management, emergency protocols, medical first aid, and personal grooming expectations. The course offers a detailed exploration of communication skills necessary for passenger interaction, alongside the critical knowledge of aviation-related terminology, weather conditions, and safety procedures. By the end of the course, learners will have the knowledge and confidence to pursue a career in aviation. Air Cabin Crew Online Diploma Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management (See full curriculum) Who is this course for? Individuals seeking to pursue a career as cabin crew. Professionals aiming to develop their career in the aviation industry. Beginners with an interest in aviation or airline operations. Those aspiring to work in customer service within the air travel sector. Career Path: Cabin Crew Member Flight Attendant In-Flight Supervisor Airline Customer Service Representative Aviation Safety Coordinator
Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - Getting Started Workshop Objectives 2 - The Basics What is Performance Management? How Does Performance Management Work? Tools Case Study 3 - The Basics (II) Three Phase Process Assessments Performance Reviews Case Study 4 - Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Case Study 5 - Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Case Study 6 - 360 Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Case Study Module Six: Review Questions 7 - Competency Assessments Competency Assessment Defined Implementation Final Destination Case Study 8 - Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Case Study 9 - Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Case Study 10 - The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Case Study 11 - Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Case Study 12 - Wrapping Up Words from the Wise Lessons Learned Additional course details: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Bricklaying: Bricklaying Training Course Online Would you like to learn the abilities that will enable you to operate or oversee a hectic construction site with more confidence? Introducing the Bricklaying Training Course that will teach you how to build bricks like an expert! The Bricklaying Training Course will give a brief introduction to bricklaying and all the basic principles of bricklaying. Also, the Bricklaying Training Course teaches bricklaying techniques and construction fundamentals. Moreover, the Bricklaying Training Course describes the speciality bricklaying techniques, mortar types and mixing. The Bricklaying Training Course is perfect for learning about repairing and restoration. Furthermore, the Bricklaying Training Course elaborates on the building codes, regulations and planning for estimation. Enrol the Bricklaying Training Course now to discover everything you need to know about bricklaying and the skills to improve your talents in this field! Learning Outcome of Bricklaying Training Course After completing the Bricklaying Training Course, learners will know about: Introduction to bricklaying and its basic principles. Bricklaying techniques and construction fundamentals are described in this Bricklaying Training Course. This Bricklaying Training Course explains specialty bricklaying techniques. Mortar types and mixing are part of this Bricklaying Training Course. The Bricklaying Training Course elaborates the repair and restoration process. Building codes and regulations are clearly explained in the Bricklaying Training Course. Project planning and estimation are also included in the learning modules of the Bricklaying Training Course. Main Course: Bricklaying Training Course Free Courses are including with this Bricklaying: Bricklaying Training Course Along with The Bricklaying Training Course, We Offer a free Health and Safety in a Construction Environment Course Special Offers of this Bricklaying: Bricklaying Training Course This Bricklaying Training Course includes a FREE PDF Certificate. Lifetime access to this Bricklaying Training Course Instant access to this Bricklaying Training Course Get FREE Tutor Support to this Bricklaying Training Course Bricklaying: Bricklaying Training Course Online The Bricklaying Training Course will provide you a comprehensive rundown of all the core ideas in bricklaying. The bricklaying training course also covers the principles of building and bricklaying techniques. Specialized bricklaying techniques, mortar types, and mixing are all covered in the bricklaying training course. The Bricklaying Training Course is the best way to learn about repairing and restoring. In-depth information on building codes, regulations, and estimating planning is also covered in the bricklaying training course. Who is this course for? Bricklaying: Bricklaying Training Course Online This Bricklaying Training Course course is perfect for Homeowners, builders, contractors or any aspiring individual who is looking to improve their DIY skills and build their own walls or structures. Requirements Bricklaying: Bricklaying Training Course Online To enrol in this Bricklaying: Bricklaying Training Course, students must fulfil the following requirements. To join in our Bricklaying Training Course, you must have a strong command of the English language. To successfully complete our Bricklaying Training Course, you must be vivacious and self driven. To complete our Bricklaying Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Bricklaying Training Course. Career path Bricklaying: Bricklaying Training Course Online You can look into careers like technician bricklaying, bricklaying, site supervisor, or site manager after finishing this Bricklaying Training Course.
Supervising Food Safety in Catering: Supervising Food Safety in Catering Online This Level 3 Supervising Food Safety in Catering course aims to provide a thorough understanding of the role of managers and supervisors in food safety. The Level 3 Supervising Food Safety in Catering course will help you prove that you understand how to maintain food safety and set high standards in food businesses. Learning Outcomes After completing this Level 3 Supervising Food Safety in Catering course, the learner will be able to: Gain a solid understanding of the importance of good food hygiene. Understand the principles of personal hygiene and how to maintain appropriate standards. Know effective ways to control microbiological food hazards. Know how to ensure the safe handling, preparation and storage of food. Gain a solid understanding of controlling pests and other potential problems in the workplace. Understand the rules and regulations by which all food businesses must abide. Know how to accurately track and assess food safety standards. In this Level 3 Supervising Food Safety in Catering course, we will examine why food safety is so important and the consequences of not following food safety properly. The course also discusses different types of contamination and how to reduce the risks in a food environment, as well as the legal requirements for training and the role of the supervisor in training. The HACCP systems are also thoroughly explained. [ Note: Free PDF certificate as soon as completing the Level 3 Supervising Food Safety in Catering course] Supervising Food Safety in Catering: Supervising Food Safety in Catering Online This Supervising Food Safety in Catering: Supervising Food Safety in Catering course consists of 17 modules. Course Curriculum of Level 3 Supervising Food Safety in Catering Module 01: An Overview of Supervising Food Safety Module 02: Legislations Related to Food Safety Module 03: Types of Food Contamination Module 04: The Process of Controlling Contamination Module 05: Micro-Organisms Module 06: Food Poisoning and Food-Borne Illness Module 07: Non-Bacterial Food Poisoning Module 08: Controlling Temperature Module 09: Checking, Verifying and Recording Temperatures Module 10: The Process of Food Preservation Module 11: Premises and Equipment Design Module 12: Waste, Cleaning and Disinfection Module 13: Pest Control Module 14: Personal Hygiene Module 15: Staff Training Module 16: Implementing a Food Safety Management System Module 17: Food Safety Management Tools Assessment Method of Level 3 Supervising Food Safety in Catering After completing Level 3 Supervising Food Safety in Catering Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 3 Supervising Food Safety in Catering After completing the Level 3 Supervising Food Safety in Catering course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Supervising Food Safety in Catering: Supervising Food Safety in Catering Online This Level 3 Supervising Food Safety in Catering course is ideal for supervisors, managers, and business owners who work around food handling. The Level 3 Supervising Food Safety in Catering course is also suitable for anyone responsible for maintaining food safety in a catering environment. Requirements Supervising Food Safety in Catering: Supervising Food Safety in Catering Online To enrol in this Supervising Food Safety in Catering: Supervising Food Safety in Catering Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Food Safety in Catering Course. Be energetic and self-motivated to complete our Food Safety in Catering Course. Basic computer Skill is required to complete our Food Safety in Catering Course. If you want to enrol in our Food Safety in Catering Course, you must be at least 15 years old.
Business Development Course Overview This Business Development course provides a comprehensive foundation in key areas essential for driving organisational growth and operational excellence. Learners will explore critical topics such as succession planning, process and supply chain management, strategic analysis, and effective communication. The course equips participants with the skills needed to manage projects, lead teams, and optimise retail pricing and procurement strategies. Through a focus on developing negotiation, marketing, and conflict management skills, learners will gain the confidence to represent their organisation effectively and make informed decisions. By the end of this course, participants will be prepared to contribute strategically to business growth, operational planning, and risk management, enhancing their professional capabilities and career prospects. Course Description This detailed course covers a wide spectrum of business development areas designed to enhance learners’ understanding of how to grow and sustain a successful organisation. Topics include planning and forecasting operations, supply chain oversight, quality management, and project coordination. Participants will delve into strategic product scope, analysis, and multi-channel selling techniques, alongside essential soft skills such as negotiation, communication, and business etiquette. The learning experience emphasises the development of management competencies, talent and time management, and approaches to conflict resolution. Learners will also engage with modules on marketing fundamentals and risk management, ensuring a well-rounded grasp of business dynamics. This course is ideal for those wishing to elevate their strategic thinking and leadership skills within diverse professional environments. Business Development Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 27: Time Management Module 28: Managing Risk and Recovery Module 29: Business Etiquette (See full curriculum) Who Is This Course For? Individuals seeking to enhance their business growth and development skills. Professionals aiming to progress into leadership or management roles. Beginners with an interest in business operations and strategic planning. Team leaders and administrators looking to improve communication and negotiation skills. Career Path Business Development Manager Project Coordinator Supply Chain Analyst Procurement Officer Marketing Executive Operations Manager Sales Manager Team Leader or Supervisor
Mental Health First Aid: Mental Health First Aid Course Online Unlock the Power of Mental Health First Aid: Mental Health First Aid Course: Enrol Now! Mental health first aiders play an important role in employee welfare, and you must be properly qualified to provide the appropriate kind of first aid in the workplace. The Mental Health First Aid: Mental Health First Aid Course ensures that you have the necessary first-aid skills and confidence to deal with any situation. Reduce the mental distress of others by becoming certified mental health first aider with the help of our Level 5 Mental Health First Aid: Mental Health First Aid Certification. This Mental Health First Aid: Mental Health First Aid Course covers techniques and guidelines for supporting employees’ mental health and the various types of mental health issues that commonly occur in the workplace. Understand the causes and symptoms of various Mental Health First Aid: Mental Health First Aid conditions to provide appropriate support and care to the individual you are assisting. In addition, learn how to approach people experiencing a mental health crisis and gain a thorough understanding of Mental Health First Aid: Mental Health First Aid Level 5 Course issues in the workplace. Main Course: Level 5 Mental Health First Aid Certification Course Free courses included with Mental Health First Aid: Mental Health First Aid Course: Along with Mental Health First Aid Course you will get free Clinical Psychology Diploma Along with Mental Health First Aid Course you will get free Paediatric First Aid Special Offers of this Mental Health First Aid: Mental Health First Aid Course: This Mental Health First Aid: Mental Health First Aid Course includes a FREE PDF Certificate. Lifetime access to this Mental Health First Aid: Mental Health First Aid Course Instant access to this Mental Health First Aid: Mental Health First Aid Course 24/7 Support Available to this Mental Health First Aid: Mental Health First Aid Course Mental Health First Aid: Mental Health First Aid Course Online The extensive Mental Health First Aid: Mental Health First Aid Course is created to help you demonstrate your understanding of this Mental Health First Aid: Mental Health First Aid Course topic at all levels, from fundamental to in-depth. Also, you will gain the most educational and instructive modules for the rest of your life by enrolling in this Mental Health First Aid: Mental Health First Aid Course. Also, you will learn about the foundations of Level 5 Mental Health First Aid: Mental Health First Aid Certification and important themes as you progress through the modules of this Mental Health First Aid: Mental Health First Aid Certification course. Who is this course for? Mental Health First Aid: Mental Health First Aid Course Online This Mental Health First Aid: Mental Health First Aid Course is also suitable for: - Employee, Employer, Manager, Supervisor, Entrepreneur, Business Professional, Company Leader, HR Professional. Requirements Mental Health First Aid: Mental Health First Aid Course Online To enrol in this Mental Health First Aid: Mental Health First Aid Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health First Aid: Mental Health First Aid Course. Be energetic and self-motivated to complete our Mental Health First Aid: Mental Health First Aid Course. Basic computer Skill is required to complete our Mental Health First Aid: Mental Health First Aid Course. If you want to enrol in our Mental Health First Aid: Mental Health First Aid Course, you must be at least 15 years old. Career path Mental Health First Aid: Mental Health First Aid Course Online If you're interested in Mental Health First Aid: Mental Health First Aid Course, either as an individual or as a representative of a company specializing in it, or if you're considering pursuing a career in this field, then this Mental Health First Aid: Mental Health First Aid Course program is tailored for you.
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**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** People are the heartbeat of every organisation—and managing people takes more than just a smile and a spreadsheet. This Human Resources Management Diploma Level 4 (QLS Endorsed) is built for those who want to understand what truly keeps a team running smoothly. From hiring to handling disputes, building better staff engagement to understanding workplace laws—this course digs into the details HR professionals need to know. If your idea of HR is just holiday requests and interviews, think again. This goes deeper—minus the jargon and fluff.The course is structured to give you solid HR knowledge from all sides, whether it’s recruitment, performance reviews, or handling sticky situations with professionalism. It’s designed for those aiming to lead or support HR functions without needing years of prior experience. Whether you're working in admin, team leadership, or looking to explore a new direction in people management—this course will give you the right kind of knowledge, in the right kind of way. Fully online, flexible, and informative without putting you to sleep. Human Resources Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Human Resources Management at QLS Level 4 Course 02: Diploma in Change Management at QLS Level 5 Course 03: Certificate in Bereavement and Grief Counselling at QLS Level 3 Course 04: Diploma in Corporate Compliance and Risk Management at QLS Level 3 Course 05: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 06: Certificate in Public Relations at QLS Level 3 Course 07: Award in Event Management at QLS Level 2 Course 08: Diploma in Career Coaching at QLS Level 5 Course 09: Diploma in Security Management at QLS Level 5 Course 10: Advanced Diploma in Project Management at QLS Level 7 Learning Outcomes Develop event planning expertise for seamless execution. Acquire adept office administration and organisational skills. Master corporate compliance and risk management strategies. Hone public relations techniques for effective communication. Attain advanced proficiency in human resources management. Navigate complex corporate governance principles and practices. Develop security management skills for a secure work environment. Cultivate grief counselling capabilities with sensitivity and empathy. Gain strategic insight into project management at an advanced level. Excel in the integration of diverse skills across various disciplines. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Behind every successful sales team is not just a string of impressive numbers, but a thriving workplace culture crafted by our dedicated Human Resources team. In this bundle, we explore how the human element, championed by HR, is a key ingredient in our journey to success. This curated collection of courses spans a range of essential disciplines, empowering you with versatile skills applicable across diverse industries. Dive into the intricacies of Event Management and HR Management, honing your organisational prowess. Explore the nuances of Bereavement and Grief Counselling, fostering empathy and support. Elevate your strategic thinking with Diplomas in Corporate Compliance, Risk Management, and Corporate Governance, ensuring you're equipped to navigate complex business landscapes. Cultivate essential administrative finesse with Certificates in Office Admin, Organisation Skills, and Public Relations. Progress through the tiers, mastering Human Resources Management and Security Management, culminating in an Advanced Diploma in Project Management. This multifaceted bundle is your gateway to a well-rounded skill set, providing a springboard for success in various professional arenas. By doing this bundle you will gain the ultimate understanding in strategic planning, organisational leadership, crisis management, and interpersonal communication. Develop expertise in compliance, risk mitigation, and project execution. Sharpen administrative skills for seamless office operations and public relations finesse. Master the intricacies of human resources and security management, equipping yourself for diverse roles in the professional landscape. This bundle is designed to nurture well-rounded professionals with a holistic understanding of critical business functions. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Health and Safety Professionals Managers and Supervisors Mental Health Care Workers Childcare and Education Professionals Individuals in Substance Control Roles Psychology Enthusiasts Art Therapy Practitioners Those Pursuing Career Advancement Career path Health and Safety Manager Mental Health Care Coordinator Child Safeguarding Officer Substance Control Specialist Psychology Research Assistant Art Therapist Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included