37816 Sup courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

A 4 hour face to face presentation that covers many subjects including “what is it like to be partially sighted”, how does society adapt to, what types of conditions are there, what are the barriers, how to access information, legal requirements, personal assistants, aids to help, what can people do to support someone, and so much more. Including a fully detailed life experience story of one of the facilitators. Please see our website for more information.

Want to have an automated Finance solution in Power BI/Microsoft Fabric without the expense and overhead of hiring consultants or contractors? Want to actually build this yourself so that you can learn in the process (and are able to mantain it) but need guidance and support on how to do this? You're in the right place! With this package of personal training hours, we can design and build a simple solution around month-end reporting (based on a Trial Balance) or replicating an existing Excel-based finance process in Power BI/Fabric where feasible!

Motivational Interviewing Advancing Practice 2-day In-person CPD training workshop Thursday 7th & Friday 8th November 2024 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

H2K Infosys offers a comprehensive TOSCA training program designed for beginners and experienced professionals aiming to master test automation using Tricentis TOSCA. This hands-on course equips learners with in-depth knowledge of TOSCA’s model-based testing approach, automation techniques, and best practices to efficiently test applications with minimal scripting. Key Features of the Training: ✅ Instructor-Led Live Training – Interactive sessions with experienced instructors. ✅ Hands-On Learning – Practical exercises, real-time projects, and case studies. ✅ Comprehensive Curriculum – Covers test case design, execution, automation frameworks, API testing, and continuous integration. ✅ Certification Guidance – Prepares you for the Tricentis TOSCA Certification. ✅ Flexible Learning Options – Online training with recorded sessions for future reference. ✅ Job Assistance – Resume preparation, mock interviews, and job placement support. This TOSCA training is perfect for professionals looking to build expertise in test automation, improve testing efficiency, and enhance career prospects in QA automation. 📢 Enroll now at H2K Infosys and take the next step in your automation testing career

Sivas Interiors is a leading interior design firm dedicated to crafting bespoke spaces that blend aesthetics with functionality. Our skilled team of designers and artisans is dedicated to crafting exceptional interiors with passion. With a keen focus on precision and a steadfast dedication to achieving greatness, we elevate spaces into remarkable living environments.

At LMG Motors, we bring dreams to life through an exclusive selection of the world’s most luxurious and exotic vehicles. Located in the heart of the UAE, our showroom is more than just a dealership—it’s a destination for automotive connoisseurs who appreciate performance, craftsmanship, and prestige. We specialize in sourcing and showcasing only the most elite brands, including Ferrari, Lamborghini, McLaren, Rolls-Royce, Bentley, and other ultra-luxury marques. Each vehicle in our collection is carefully chosen to meet the highest standards of excellence, ensuring our clients drive away in nothing less than the best. Our team of experienced automotive professionals is dedicated to delivering a seamless, personalized buying experience—from first inquiry to final delivery. Whether you're expanding your collection, seeking a rare supercar, or upgrading your lifestyle, LMG Motors provides the expertise and discretion you deserve. With a reputation built on trust, quality, and attention to detail, LMG Motors continues to set the benchmark for luxury car dealerships in the region. Discover a world where power meets elegance, and every vehicle tells a story of passion and prestige. LMG Motors – Where luxury lives, and legends are driven.

Classic Novels & Critical Writing: To Kill a Mockingbird

Bridge Novels and Structural Writing: The Giving Tree

Chapter Novels and Creative Writing English Bootcamp: Charlotte's Web