37593 Sup courses

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators, network administrators, and system integrators responsible for designing and implementing networking solutions Network and security professionals who work with enterprise and data center networks Overview By the end of the course, you should be able to meet the following objectives: Discuss the SD-WAN architecture and platform deployment model options Identify and describe the SD-WAN solution components Explain the interaction between the SD-WAN Edge, Orchestrator, and Gateway components Describe the SD-WAN Software-Defined Networking (SDN) approach, traffic, and network flows Explore SD-WAN core features and evaluate how these dramatically improve operational automation Use SD-WAN features to perform simple, agile, and secure SD-WAN operations Simplify branch infrastructure by inserting network services on the branch edge, in the cloud, or in the regional and enterprise data centers This course provides you with the knowledge, skills, and tools to achieve competency in deploying and managing the VMware SD-WAN by VeloCloud environment. In this course, you are introduced to workflows of various software-defined WAN constructs along with several operational tools that help you deploy and manage VMware SD-WAN by VeloCloud. Course Introduction Introductions and course logistics Course objectives Introduction to VMware SD-WAN Solution Revisit the traditional WAN technology, WAN topologies and downsides Explain the challenges solved by Secure Access Service Edge (SASE) and use cases List the components of the VMware SASE? solution Describe the VMware SD-WAN solution and list its capabilities VMware SD-WAN Components and Architecture Understand the architecture of the VMware SD-WAN solution and list all its components Explain the function of VMware SD-WAN Edges, Hub, Gateways, controllers, and Orchestrator Explain how the components of the VMware SD-WAN solution interact with each other Using VMware SD-WAN Orchestrator Describe key attributes of the VMware SD-WAN Orchestrator List primary features of the VMware SD-WAN Orchestrator Navigate the main menus of the VMware SD-WAN Orchestrator portal Deploy and Configure VMware SD-WAN Understand the deployment process of VMware SD-WAN components like VMware SD-WAN Edges, Hubs, Gateways, and more Understand the workflow of the VMware SD-WAN configuration List the optional network services that are supported by VMware and the steps to configure the same Understand the profiles and their application in the VMware SD-WAN infrastructure Describe the VMware SD-WAN Edge activation process Path and Traffic Management List the routing options supported by VMware SD-WAN: Static, BGP, OSPF Understand the Dynamic Multipath Optimization (DMPO) feature and its advantages Explain the Quality of Service and its configuration to manage traffic Securing VMware SD-WAN Environment Explain various options available to secure VMware SD-WAN environments. Understand the firewall capabilities and configuration Monitoring, Maintenance, and Troubleshooting List and understand the various features available to monitor the VMware SD-WAN infrastructure List and understand the various options available to troubleshoot and investigate issues in VMware SD-WAN

Duration 5 Days 30 CPD hours This course is intended for Technology ConsultantSystem AdministratorSystem ArchitectHelp Desk / COE Support Overview Explain the architecture of SAP NetWeaver AS JavaStart and stop SAP NetWeaver AS JavaCarry out basic configurations for SAP NetWeaver AS JavaClassify network security conceptsSet up SSL encryption for SAP NetWeaver AS JavaExplain the architecture of the User Management EngineConfigure the User Management EngineCarry out user and authorization maintenanceUnderstand and change the standard logon procedure of SAP NetWeaver AS JavaMaintain destinations and the JCo RFC ProviderUnderstand the architecture and the tasks of the SAP NetWeaver Development InfrastructureExplain the process flow of the development process using the SAP NetWeaver Development InfrastructureSpecify the options for monitoring SAP NetWeaver AS JavaConnect SAP NetWeaver AS Java to a central Monitoring systemDisplay Monitoring and logging data using the SAP NetWeaver AdministratorImplement corrections for SAP NetWeaver AS Java In this course, students learn how to explain the architecture of SAP NetWeaver AS Java, carry out basic configurations for SAP NetWeaver AS Java, and much more. Fundamental Concepts of Java Describing the Fundamental Concepts of Java Describing the Architecture of the SAP NetWeaver Application Server (SAP NetWeaver AS) Outlining the Java Cluster Architecture Describing the Internal Structure of SAP NetWeaver AS for Java SAP NetWeavear AS for Java Start and Stop Procedures Starting and Stopping Procedures in SAP NetWeaver AS for Java Evaluating the Tools for Starting and Stopping an SAP System Evaluating Load Balancing Options in SAP NetWeaver AS for Java Operating the Java Startup and Control Framework Analyzing the Logs of Start and Stop Processes in SAP NetWeaver AS for Java Basic Configuration of SAP NetWeaver AS for Java Identifying the Administration Tools Used in Configuration Maintaining the Basic Configuration of SAP NetWeaver AS for Java with the Config Tool Configuring SAP NetWeaver AS for Java with SAP NetWeaver Administrator Configuring the Properties of the Central Services Instance Administering the Internet Communication Manager (ICM) Process Infrastructure Security Describing Network Security Setting Up the Secure Sockets Layer (SSL) User and Authorization Administration Configuring the SAP User Management Engine (UME) Maintaining Users and Groups Managing Java Authorization Administrating Special Principles Configuring the Logon Procedure in SAP NetWeaver AS for Java Java Connectors and Destinations Creating Connections to Other Systems Creating Connections to Other Systems with J2EE Connector Architecture (JCA) Change Management and Software Logistics Structuring the Java Development Approach Describing the Components of SAP NetWeaver Development Infrastructure Developing and Releasing Java Changes with SAP NetWeaver Development Infrastructure Transporting Java Developments Monitoring Monitoring SAP NetWeaver AS for Java Connecting to a Central Monitoring System (CEN) Configuring Availability Monitoring Configuring the Log and Trace Files Monitoring a System with SAP Solution Manager Software Maintenance Preparing for Software Maintenance Describing Java Support Packages, Stacks, and Patches Deploying Corrections with Software Update Manager (SUM) in SAP NetWeaver AS for Java Deploying Java Archives with Alternative Tools Outlining the Backup Strategy in SAP NetWeaver AS for Java

Duration 1 Days 6 CPD hours This course is intended for The course is designed for anyone desiring or requiring an understanding of how to manage cloud technologies as a business asset. This includes: IT Asset Managers Hardware Asset Managers Software Asset Managers Cloud Asset Managers Cloud Project Managers IT Managers IT Cloud Managers and Developers Cloud Vendor Managers IT Procurement IT Security Professionals Overview The student will learn the nuances of cloud assets and manage them from a financial, risk, compliance, and efficiency perspective. Upon completion of the course, the student will be able to: Understand the attributes of and requirements for managing cloud assets Define and develop cloud asset management processes Create cloud asset policies Develop and implement a communication plan for managing cloud assets Identify tool requirements to support the cloud asset type Develop cloud vendor contract requirements Understand and articulate individual and department responsibilities for the cloud asset management program Define requirements for managing cloud vendors Assess the organization's cloud asset management readiness This course takes an in-depth look at cloud assets. It defines how to manage these assets using best practical practices for the primary cloud architectures Software-as-a-Service, Platform-as-a-Service, and Infrastructure as-a-Service. What is Information Technology Asset Management? Why Cloud Solutions Need ITAM Introducing Cloud Services Vendor's Tools Cloud Vendor Management Communication Managing SaaS Acquire Phase Receive Phase Deploy Phase In-Use Phase Recover Phase Dispose Phase Example Vendor Reports Terms and Conditions Vendor Scorecard Managing IaaS and PaaS ITAM Data Center Challenges, Before Virtualization ITAM Data Center Challenges, with Virtualization The Data Center Transformation The End-User ITAM Supporting Processes Acquire Phase Receive Phase Deploy Phase In-Use Phase Recover Phase Dispose Phase Software Asset Management Example Vendor Reports Terms and Conditions Vendor Scorecard Disaster Recovery PlanDisposal of Replaced IT AssetsCAM and the ITAM Hierarchy Additional course details: Nexus Humans The Definitive Guide to Cloud Asset Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the The Definitive Guide to Cloud Asset Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring EX Series switches running Junos ELS. Overview After successfully completing this course, you should be able to: List the benefits of implementing switched LANs. Describe transparent bridging concepts and operations. Describe terms and design considerations for switched LANs. List enterprise platforms that support Layer 2 switching. Configure interfaces for Layer 2 switching operations. Display and interpret the Ethernet switching table. Explain the concept of a VLAN. Describe access and trunk port modes. Configure and monitor VLANs. Describe voice VLAN and native VLAN concepts. Explain inter-VLAN routing operations. Configure and monitor inter-VLAN routing. Explain when a spanning tree is required. Describe STP and Rapid Spanning Tree Protocol (RSTP) operations. List some advantages of using RSTP over STP. Configure and monitor RSTP. Describe the bridge protocol data unit (BPDU), loop, and root protection features. Configure and monitor the BPDU, loop, and root protection features. List and describe various port security features. Configure and monitor port security features. Describe the storm control feature. Configure and monitor storm control. Describe firewall filter support for EX Series Ethernet Switches. Implement and monitor the effects of a firewall filter. List and describe some features that promote high availability. Configure and monitor high availability features. Describe the basic concepts and operational details of a virtual chassis. Implement a virtual chassis with multiple EX4300 switches. Explain the concepts of Ethernet Ring Protection Switching (ERPS). Configure and monitor ERPS. Explain the concepts of Multiple Spanning Tree Protocol (MSTP). Configure and monitor MSTP. This 4-day program includes an overview of protocol independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, switching concepts and operations, virtual LANs (VLANs), the Spanning Tree Protocol (STP), and more. Chapter 1: Course Introduction Course Introduction Chapter 2: Layer 2 Switching Ethernet Bridging Basics Terminology and Design Considerations Overview of Enterprise Switching Platforms Enabling and Monitoring Layer 2 Switching Operations Lab 1: Implementing Layer 2 Switching Chapter 3: Virtual Networks Overview of VLANs Configuring and Monitoring VLANs Voice VLAN Native VLAN Routed VLAN Interfaces Lab 2: Implementing Virtual Networks Chapter 4: Routing Instances Routing Instances Overview Configuring and Monitoring Virtual Switches Chapter 5: Spanning Tree Spanning Tree Protocol Rapid Spanning Tree Protocol Configuring and Monitoring STP and RSTP Protection Features: BPDU Protection Protection Features: Loop Protection Protection Features: Root Protection Lab 3: Implementing Spanning Tree Chapter 6: Port Security MAC Limiting Persistent MAC Learning DHCP Snooping Dynamic ARP Inspection (DAI) IP Source Guard Lab 4: Implementing Port Security Chapter 7: Device Security and Firewall Filters Storm Control Firewall Filters Lab 5: Implementing Storm Control and Firewall Filters Chapter 8: Virtual Chassis Overview of Virtual Chassis Configuring and Monitoring a Virtual Chassis Lab 6: Implementing a Virtual Chassis System Chapter 9: High Availability Features Overview of High Availability Networks Link Aggregation Groups Redundant Trunk Groups Graceful Routing Engine Switchover (GRES) Nonstop Active Routing (NSR) Nonstop Bridging (NSB) Lab 7: Implementing High Availability Features

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Data Warehouse Administrator, Database Administrator, Database Designer, Support Engineer, and Technical Administrator. Overview Upon successful completion of this course, students will be able to Install Oracle Grid Infrastructure for a Standalone Server, Configure ASMLIB and create ASM disk groups, Apply the latest patch set updates to the Grid Infrastructure software, Install Oracle Database software, Use Oracle Restart to manage components, Prepare the Linux operating system for Oracle software installation, Upgrade Oracle Database, Create a container database, Install Oracle Grid Infrastructure for an Independent Server, Create an Oracle Database using DBCA, and Install the latest patch set updates to the Oracle database software. This Oracle Database: Deploy, Patch and Upgrade Workshop gives you detailed information to help you install Oracle Database software. In this course, you will be introduced to Oracle Database Cloud Service. Oracle Database Overview Oracle Database Introduction Oracle Database Architecture Overview Oracle Database Instance Configurations Oracle Database Memory Structures Process Structures Database Storage Architecture Logical and Physical Database Structures Container and Pluggable Database Overview Installing Oracle Grid Infrastructure for a Standalone Server Overview of Oracle Grid Infrastructure for a Standalone Server System Requirements for Oracle Grid Infrastructure Configuring Storage for Oracle Automatic Storage Management (ASM) Installing Oracle Grid Infrastructure for a Standalone Server Upgrading Oracle Grid Infrastructure for a Standalone Server Installing Oracle Database Software Planning Your Installation System Requirements for Oracle Database Preparing the Operating System Using 4 KB Sector Disks Setting Environment Variables Checking the System Requirements Using the Oracle Universal Installer (OUI) Performing a Silent Mode Installation Creating an Oracle Database by Using DBCA Planning the Database Storage Structure Choosing non-CDB or CDB Types of Databases (based on workload) Choosing the Appropriate Character Set Understanding How Character Sets are Used Setting the NLS_LANG Initialization Parameter Using the Database Configuration Assistant (DBCA) Using Oracle Restart Oracle Restart Overview Oracle Restart Process startup Controlling Oracle Restart Choosing the Correct SRVCTL Utility Oracle Restart Configuration Using the SRVCTL Utility Obtaining Help for the SRVCTL Utility Starting Components by Using the SRVCTL Utility Introduction to Upgrading to Oracle Database Upgrade Methods Data Migration Methods Supported Releases for Direct Upgrade Overview of Upgrade Process Performing a Rolling Upgrade Upgrading a CBD Preparing to Upgrade to Oracle Database Developing a Test Plan Performance Testing Requirements for Databases Using Oracle Label Security or Oracle Database Vault Requirement for Databases Using Oracle Warehouse Builder Using the Pre-Upgrade Information Tool Backing Up the Database Installing the Oracle Database Software Preparing the New Oracle Home Upgrading to Oracle Database Upgrading by Using the Database Upgrade Assistant (DBUA) Manually Upgrading to Oracle Database Migrating a non-CDB to a CDB Performing Post-Upgrade Tasks Migrating to Unified Auditing Performing Post-Upgrade Tasks Following a Manual Upgrade Migrating Data by Using Oracle Data Pump Data Pump Overview Migrating by Using Data Pump Importing by Using a Network Link

Duration 4 Days 24 CPD hours This course is intended for This course is best suited to developers, engineers, and architects who want to use use Hadoop and related tools to solve real-world problems. Overview Skills learned in this course include:Creating a data set with Kite SDKDeveloping custom Flume components for data ingestionManaging a multi-stage workflow with OozieAnalyzing data with CrunchWriting user-defined functions for Hive and ImpalaWriting user-defined functions for Hive and ImpalaIndexing data with Cloudera Search Cloudera University?s four-day course for designing and building Big Data applications prepares you to analyze and solve real-world problems using Apache Hadoop and associated tools in the enterprise data hub (EDH). IntroductionApplication Architecture Scenario Explanation Understanding the Development Environment Identifying and Collecting Input Data Selecting Tools for Data Processing and Analysis Presenting Results to the Use Defining & Using Datasets Metadata Management What is Apache Avro? Avro Schemas Avro Schema Evolution Selecting a File Format Performance Considerations Using the Kite SDK Data Module What is the Kite SDK? Fundamental Data Module Concepts Creating New Data Sets Using the Kite SDK Loading, Accessing, and Deleting a Data Set Importing Relational Data with Apache Sqoop What is Apache Sqoop? Basic Imports Limiting Results Improving Sqoop?s Performance Sqoop 2 Capturing Data with Apache Flume What is Apache Flume? Basic Flume Architecture Flume Sources Flume Sinks Flume Configuration Logging Application Events to Hadoop Developing Custom Flume Components Flume Data Flow and Common Extension Points Custom Flume Sources Developing a Flume Pollable Source Developing a Flume Event-Driven Source Custom Flume Interceptors Developing a Header-Modifying Flume Interceptor Developing a Filtering Flume Interceptor Writing Avro Objects with a Custom Flume Interceptor Managing Workflows with Apache Oozie The Need for Workflow Management What is Apache Oozie? Defining an Oozie Workflow Validation, Packaging, and Deployment Running and Tracking Workflows Using the CLI Hue UI for Oozie Processing Data Pipelines with Apache Crunch What is Apache Crunch? Understanding the Crunch Pipeline Comparing Crunch to Java MapReduce Working with Crunch Projects Reading and Writing Data in Crunch Data Collection API Functions Utility Classes in the Crunch API Working with Tables in Apache Hive What is Apache Hive? Accessing Hive Basic Query Syntax Creating and Populating Hive Tables How Hive Reads Data Using the RegexSerDe in Hive Developing User-Defined Functions What are User-Defined Functions? Implementing a User-Defined Function Deploying Custom Libraries in Hive Registering a User-Defined Function in Hive Executing Interactive Queries with Impala What is Impala? Comparing Hive to Impala Running Queries in Impala Support for User-Defined Functions Data and Metadata Management Understanding Cloudera Search What is Cloudera Search? Search Architecture Supported Document Formats Indexing Data with Cloudera Search Collection and Schema Management Morphlines Indexing Data in Batch Mode Indexing Data in Near Real Time Presenting Results to Users Solr Query Syntax Building a Search UI with Hue Accessing Impala through JDBC Powering a Custom Web Application with Impala and Search

Duration 5 Days 30 CPD hours This course is intended for This course is designed for Collaboration engineers and administration professionals in job roles such as: Network administrator Network architect Network designer Network engineer Network manager Overview After taking this course, you should be able to: Analyze and troubleshoot SIP, H.323, and media protocols Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager Implement call coverage in Cisco Unified Communications Manager Configure and troubleshoot Cisco Unified Communications Manager Device Mobility Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility Implement Cisco Unified Communications Manager Express for SIP phones Implement globalized call routing within and between Cisco Unified Communications Manager clusters Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS XE gateways Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters Troubleshoot multisite Cisco Unified Communications Manager deployments Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR) Configure and troubleshoot Cisco Unified Border Element In this course, you will learn how to use Cisco© Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) concentration exam and CCNP-Collaboration certification. Course Outline Analyzing and Troubleshooting Signaling and Media Protocols Implementing Cisco Unified Communications Manager Supplemental Services Implementing Call Coverage in Cisco Unified Communications Manager Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility Configuring and Troubleshooting Cisco Unified CM Unified Mobility Implementing Cisco Unified Communications Manager Express Implementing Globalized Call Routing Implementing Remote Site Survivability Implementing Call Admission Control in Cisco Unified Communications Manager Implementing URI Calling in Cisco Unified Communications Manager Troubleshooting Multisite Cisco Unified Communications Manager Deployments Examining Global Dial Plan Replication Configuring and Troubleshooting Cisco Unified Border Element Lab outline Analyze SIP, H.323, and Media Protocols Troubleshoot SIP and Media Protocols Implement Cisco Unified Communications Manager Supplemental Services Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager Configure Device Mobility Troubleshoot Cisco Unified Communications Manager Device Mobility Configure Cisco Unified Communications Manager Extension Mobility Troubleshoot Cisco Unified Communications Manager Extension Mobility Configure Cisco Unified Mobility Troubleshoot Cisco Unified Mobility Implement Endpoints in Cisco Unified Communications Manager Express Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express Implement Calling Privileges in Cisco Unified Communications Manager Express Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express Implement Globalized Call Routing Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment Implement MGCP Fallback and Survivable Remote Site Telephony Implement Call Admission Control Implement a URI-Based Dial Plan for Multisite Deployments Troubleshoot Globalized Call Routing Troubleshoot Call Admission Control Implement Global Dial Plan Replication Implement Cisco Unified Border Element Troubleshoot Cisco Unified Border Element

Duration 1 Days 6 CPD hours This course is intended for This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce. Overview Enable Digital Experiences in your organization. Describe the capabilities of sites and how they work. Create a new Experience Cloud Site for partner sales. Create an Experience Cloud Site for self-service support. Measure a site's success using dashboards. Keep the site active and engaged with native tools. Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you?ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential. Exam Overview Review Exam Topics Review Exam Logistics Digital Experiences Get to Know Experiences Understand How Sites Work Implement Digital Experiences Understand Deployment Types Build Partner Sites Leverage Experience Builder Templates to Quickly Build Sites Security and Customization Understand Site Limits, Licensing, and Users Create and Customize Your Sites with Experience Builder Enable Experience Cloud for Mobile Serve International Audiences with Multilingual Sites Self-Service Sites Understand Self-Service/Public Site Functionality Go Further with Experience Builder Classify Articles, Questions, and Ideas with Data Categories and Knowledge Build a Site Using the Customer Service Template Add CMS Content to Your Site Build Responsive Sites with Experience Builder Templates Success Metrics Measure Success Install Dashboards and Insights from the AppExchange Site Engagement Drive Engagement Moderate Sites Recognize and Reward Member Participation with Reputation Highlight Topic Experts with Knowledgeable People Additional course details: Nexus Humans Salesforce Create and Manage Experience Cloud Sites (ADX271) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Create and Manage Experience Cloud Sites (ADX271) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools