If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
Healthcare Assistant Course Basic Nursing Skills for HCAs Healthcare training for assistants Healthcare education program Blood glucose testing course Practical nursing skills training Realistic healthcare simulations Patient observation techniques Blood pressure measurement skills Temperature assessment in healthcare Respiratory health monitoring Heart rate measurement techniques Glucometer blood glucose testing National Early Warning Signs system Patient documentation skills Healthcare career development Healthcare assistant certification Hands-on healthcare training Real-world patient care skills Healthcare assistant proficiency program
Join our Immediate Life Support (ILS) Course for healthcare professionals. Learn essential skills like CPR, airway management, AED use, and more, following Resuscitation Council UK guidelines. Gain a CPD-accredited certificate online after successful completion. Ideal for nurses, healthcare assistants, paramedics, and clinical staff to enhance emergency response skills.
Business Networking 1 Day Training in London
Total Laparoscopic Hysterectomy (TLH) Course in London for Gynaecology doctors, trainees and consultants. Theory and hands on training.
Conflict Management 1 Day Training in London
Effective Negotiation Skills for Business Success (In-Person) Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases Summary and Next Steps