502 Success courses in Sheffield

SSSTS The CITB SSSTS course is an accredited Site Supervisors Safety Training Scheme for the construction site supervisor, these are generally referred to as SSSTS training courses. The supervisors safety training scheme is now a requirement set out by the major contractors group for all supervisors who will be working on their sites. Construction skills and health and safety need to go hand in hand and made a priority to encourage improved work skills and reduced accidents and injuries. On the 2 day SSSTS training course the main focus will be on: THE IMPORTANCE OF RISK ASSESSMENTS IN THE CONSTRUCTION INDUSTRY THERE IS A FOCUS ON HOW TO IMPLEMENT CONTROL MEASURES ON SITE AND HOW TO USE COMMUNICATION TO ENSURE THE SITE REMAINS SAFE FOR EVERYONE MONITORING THE CONTROL MEASURES AND WORK ACTIVITIES ENSURING THAT THE WORK IS CARRIED OUT CORRECTLY AND SAFELY Delegates attending CITB SSSTS courses and who successfully complete will receive a SSSTS certificate to show that they are able to help supervise in the construction industry and have understanding when it comes to health and safety in the work place. During the course the main topics of the syllabus are: THE HEALTH AND SAFETY ACTS, REGULATIONS APPROVED CODES OF PRACTICE AND GUIDANCE NOTES THE HEALTH AND SAFETY LEGAL SYSTEM CAUSES, TYPES AND THE NUMBERS OF CONSTRUCTION ACCIDENTS RISK ASSESSMENTS IN ALL MANNER OF CONSTRUCTION CIRCUMSTANCES The concise SSSTS courses will provide you with the skills to: IDENTIFY PROBLEM AREAS FOUND IN THE CONSTRUCTION INDUSTRY UNDERSTAND AND APPRECIATE PROACTIVE AND REACTIVE MONITORING PERFORM RISK ASSESSMENTS AND RECOGNISE THE IMPORTANCE OF METHOD STATEMENTS HAVE AN UNDERSTANDING OF THE WAY THE HEALTH AND SAFETY LAWS ARE STRUCTURED LEARN SKILLS NEEDED TO PERFORM ON SITE INDUCTIONS, METHOD BRIEFS AND TOOLBOX TALKS CITB SSSTS Courses at a Glance The SSSTS training course is designed for first line mangers looking to continue or take on a supervisory role within the construction industry. The course takes place over two days and will teach health and safety skills needed to maintain a safe site. A thirty minute multiple choice examination will follow the training. Upon successful completion of the SSSTS training the candidate will be awarded with the CITB Site Supervisory Safety Training Certificate. Further Development Successful candidates can go on to complete the 5 day site managers safety training scheme SMSTS course designed for site managers and supervisors.

The Site Safety Plus SMSTS course was introduced on 1 April 2002 as part of the Site Safety Plus CITB Site Management Safety Training Scheme. All Site Management Safety Training Scheme (SMSTS) certificates issued after 1st January 2001 are valid for a five year period from the date of issue. The two day refresher course will enable current SMSTS certificate holders to renew their qualification, however this course can only be attended by current and valid CITB SMSTS certificate holders. The CITB SMSTS Refresher certificate training course is designed to ensure that personnel maintain and up-date their current health and safety knowledge. The course covers changes to legislation, approved codes of practice and best working practice within the industry. Individuals wishing to renew their SMSTS training certificate must provide a copy of the original five-day course certificate. Details of the course venue and the date of the course should also be provided if known. Only those individuals who have passed the five day course and provided evidence of this will be eligible to take the two day refresher course. Objectives of SMSTS Refresher Courses APPRECIATE RECENT DEVELOPMENTS IN CONSTRUCTION LEGISLATION ACCIDENT CAUSES COSTS AND REASONS FOR PREVENTION UNDERSTAND THE LEGAL SYSTEM RELEVANT LEGISLATION APPROVED CODES OF PRACTICE GUIDANCE NOTES CODES OF PRACTICE AND CASE LAW CONDUCT RISK ASSESSMENTS MONITOR HEALTH AND SAFETY PERFORMANCE UNDERSTAND BEST PRACTICE IN THE MANAGEMENT OF SUB-CONTRACTORS DISSEMINATE INFORMATION TO OPERATIVES AND SUB-CONTRACTORS Course Duration: 2 Days SMSTS Refresher Training Course Assessment Assessment is determined by reaching a minimum level of achievement against four criteria: FULL ATTENDANCE OF ALL TRAINING COURSE SESSIONS PERFORMANCE IN EACH OF THE FOUR CORE EXERCISES AN OVERALL REVIEW BY THE COURSE TUTOR A PASS MARK IN THE 25 QUESTION MULTI-CHOICE PAPER Successful candidates will be awarded the Site Safety Plus CITB Construction Site Management Safety Training Certificate (SMSTS). This certificate will remain valid for 5 years.

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Effective Negotiation Skills for Business Success: In-House Training Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong