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About this Virtual Instructor Led Training (VILT) A large amount of geological data is acquired at a substantial cost when carrying out a drilling operation. Ensuring optimal quality of this information and effective reporting plays a key role during well design and drilling operations. In addition, there is much to benefit from the later usage of the data in field studies. A critical component that ensures favourable and positive results is the close co-operation between geological, drilling and well engineering departments. Comprising 5 half-day sessions, this Virtual Instructor Led Training (VILT) course aims to provide the required knowledge in order for the collaboration to be most effective and successful. This VILT course will comprise lectures interspersed with practical and interactive exercises and quizzes to promote better understanding. Training Objectives At the end of this VILT course, participants will be able to: Understand the techniques used by wellsite geologists in formation evaluation via: Quick-look analysis to assess reservoir and hydrocarbons Mudlog data (lithology/cutting description, gas readings) Grasp the application of wellsite data in exploration and development Be able to read, assess and use drilling reports Acquire an understanding of drilling problems caused by subsurface conditions Understand the role and contributions of the geologist to the well maturation process Target Audience This VILT course is intended for geologists and other subsurface staff involved in drilling operations who would like to work and communicate more effectively with wellsite staff.  Please note that this VILT course is not a preparation course for a wellsite assignment. To be able to work independently on the wellsite, a more hands-on or on-site training would be required. Training Methods This VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Your expert course leader has close to 20 years of experience as a geologist in the Oil & Gas industry. Her main interest and passion is in well planning and operations. She had previously worked as a production geologist and technical authority in NAM (Netherlands), and as a discipline advisor tasked to coach young staff in Bangalore. She has been active in internal training sessions on drilling hazards, mudwindow assessment and project management. She obtained an MSc in hard rock structural geology from the University in Utrecht, a PhD at Brown University (RI, USA) and a post-doctoral at the RWTH Aachen. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

A survey in the Uk shows that the total number of skills required for a single job has increased by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting are already obsolete. Due to ongoing business disruption and rapidly evolving needs, emerging skills gaps have accelerated due to the COVID-19 pandemic. And to help you bridge that gap, Course Cloud has prepared this comprehensive Ultimate Guide to Discrete Mathematics online course. Ultimate Guide to Discrete Mathematics covers a collection of necessary skills required to help you achieve your goals. In addition, our industry professionals will guide you through the process of establishing a solid foundation in Ultimate Guide to Discrete Mathematics.  The Ultimate Guide to Discrete Mathematics course is broken down into manageable sections, each of which will provide you with a new level of expertise. Our exclusive training in Ultimate Guide to Discrete Mathematics will equip you with the skills required to set yourself up for career success. The Ultimate Guide to Discrete Mathematics provides internationally accepted certification upon successful completion. This certificate will add value to your resume and let you stand out among your peers. So enrol now and work your way towards becoming a highly sought-after professional at Ultimate Guide to Discrete Mathematics.

About this Training Course In today's business environment, there has never been more of a need to make Asset Management and Maintenance more cost effective and efficient. By utilising the Reliability Centred Maintenance process (RCM), you can increase safety performance, reduce maintenance costs, improve the effectiveness of your operations, boost machine uptime, and gain a greater understanding of the level of risk your organisation manages. RCM is just one component of an overall integrated Asset Management Process. All participants will complete detailed pre-course questionnaires before this 3 full-day course, enabling the trainer to tailor course content in order to meet specific delegate needs. Participant objectives are re-visited before, during and after the course, allowing the trainer to focus on outcomes and address any participant concerns and specific issues during the program. Training Objectives At the end of this course, participants will be able to: Develop skills to carry out successful RCMs and introduce the RCM process into their own and their company's daily activities. Be aware of our changing business environment and the need to apply RCM to drive continuous improvement, in safety, cost reduction, and minimise their environmental footprint Understand the impact of human reliability and the various methods used to improve this important area Understand the basics of Change Management and the methods used to securely anchor this process and make it routine Develop an appreciation for a holistic 'Asset Management' program, and know where the RCM process fits in, and the benefits it will deliver Target Audience Reliability Centred Maintenance is primarily a team activity and benefits from a cross functional team participation. This course is aimed at managers, engineers, technicians and operators at all levels who are responsible for the operation and maintenance of plant equipment and who will benefit from the elimination of bad actors (recurring equipment failure) and continuous improvement in the areas of safety, environmental impact, reliability and integrity. Trainer Your expert course leader has enjoyed a 37-year career with Shell International in a variety of leadership roles predominantly in Turnaround, Maintenance and Engineering Management before he left in late 2017 to pursue his interest in Turnaround and Maintenance Management consultancy. He has undertaken several Asset Management and Engineering positions within Shell Australia including the implementation and establishment of formal Reliability Studies including FMEA, RCA, RCM, Maintenance Planning and Turnaround Management programs at Geelong Refinery. Additionally, he was appointed Shell's Regional Turnaround Advisor within Australia and South East Asia supporting Shell Operating Companies throughout several Australasian and European sites. In more recent times, he had been engaged to implement and establish a formal Turnaround Management program within Brunei Shell Petroleum as well as becoming the appointed Regional Turnaround Management Subject Matter Expert (SME), TA Network and Governance & Assurance lead for Shell within the Shell Australasian, Russian Federation and Indian Sub-Continent OpCo community. His career repertoire includes hands-on practitioner, supervisory, reliability, contracts and management roles and he holds several maintenance and engineering tertiary qualifications including an Associate Diploma in Mechanical Engineering. He has presented at several Maintenance, Reliability, Asset Management & Turnaround forums and conferences. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Are you ready to transform your team into a powerhouse of productivity and collaboration? Introducing our cutting-edge Team Management Course, designed to equip leaders with the skills and strategies needed to inspire, motivate, and lead their teams to success. Effective team management can boost employee engagement by 14%, leading to better performance. And a massive 89% of respondents believe teamwork across departments is important for job satisfaction. Don't miss out on this opportunity to elevate your leadership skills and drive your team to new heights. Enrol in our Team Management Course today and start your journey towards becoming an exceptional leader. Key Features: CPD Certified Team Management Training course Free Certificate from Reed CIQ Approved Team Management Training course Developed by Specialist Lifetime Access Why Choose Our Team Management Training Course? By choosing our Team Management Training course is a smart investment in your professional future. Our Team Management Training course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Team Management Trainingcourse provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Team Management Training course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 01: You are the Boss of You Module 02: Understanding Motivation Module 03: Leadership as Service Module 04: Trusting Your Team Module 05: Earning the Trust of Your Team Module 06: Leadership by Design Module 07: The Importance of Tone Module 08: Is it Better to be Loved or Feared Module 09: Constructive Criticism Module 10: Building and Reinforcing Your Team Learning Outcomes: Understand personal accountability and self-leadership within Team Management. Identify key motivational factors to inspire team members through Team Management. Learn how to provide service-oriented leadership for effective Team Management. Develop strategies for building trust within your team in Team Management. Gain methods for earning and maintaining team trust through Team Management. Master constructive criticism techniques for positive team development in Team Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Team Management Training: How to Be a Better Leader 1:05:39 1: Module 01: You are the Boss of You 05:53 2: Module 02: Understanding Motivation 06:10 3: Module 03: Leadership as Service 06:10 4: Module 04: Trusting Your Team 06:09 5: Module 05: Earning the Trust of Your Team 06:09 6: Module 06: Leadership by Design 06:38 7: Module 07: The Importance of Tone 07:13 8: Module 08: Is it Better to be Loved or Feared 05:50 9: Module 09: Constructive Criticism 05:40 10: Module 10: Building and Reinforcing Your Team 07:47 11: CPD Certificate - Free 01:00 12: Leave A Review 01:00 Who is this course for? This Team Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Team Management. Moreover, this course is ideal for: Managers seeking to enhance their leadership and team management skills. Aspiring leaders aiming to develop effective team management and leadership techniques. Professionals transitioning into leadership roles within their organisations. Team leads looking to build stronger, more cohesive teams through team management. Entrepreneurs striving to cultivate leadership skills for business success. Requirements There are no requirements needed to enrol into this Team Management Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Team Management Training course. Career path After finishing this Team Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Team Management Training are: Team Leader Project Manager Human Resources Manager Operations Manager Business Development Manager Training and Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

About this Virtual Instructor Led Training (VILT)  A decision to drill an exploration well with the objective to find a new oil or gas field must be based on sound assessment of the prospect risk and of the volumes. What is the chance that a well will find hydrocarbons, and how much could it be? Risk and volume assessments form the basis for decisions to drill a well or not, and as such form the link between subsurface evaluation and the business aspects of the petroleum industry. This Virtual Instructor Led Training (VILT) course explains how risks and volumes can be assessed in a realistic manner, based on a sound understanding of the geological details of the prospect as well as its regional geological setting and current play understanding. Participants of this VILT course will receive a softcopy of Risk and Volume Assessment Handbook which explains the concepts that are associated with probabilistic Risk & Volume (R & V) Assessment and contains many practical recommendations on how to translate geological understanding into meaningful inputs for probabilistic R &V assessments. The book is fully compatible with any probabilistic R & V tool in the industry. Training Objectives By the end of this VILT course, participants will be able to understand: The fundamentals of risk and volumes assessment; translating geological understanding into reasonable numbers and ranges. The difference between risk and uncertainty. Fundamentals of statistics; including explanation of distribution curves, understanding of expectation curves, do's and don'ts for adding risked volumes, and Bayes theorem. Uncertainty of trap, reservoir, seal and charge, illustrated by examples. Guidelines and exercises for estimating risks realistically and consistently. Calculating volume ranges for prospects and for portfolios of prospects; how to add prospect volumes for a correct representation of prospect portfolios. Incorporation of geophysical evidence (DHIs) in a realistic risk assessment. Target Audience This VILT course has been designed in the first place for geoscientists working in exploration, for prospect portfolio analysts and for their direct supervisors. It will also benefit staff from disciplines working closely with exploration staff, such as reservoir engineers, petrophysicists and geophysicists. Course Level Intermediate Training Methods Learning, methods and tools The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. It is the intention to have at least 2 smaller exercises per day. Time will be reserved for recapitulation, questions and discussions. VILT will be conducted either via Zoom or Microsoft Teams. Presenting materials can easily be done on this platform. When participants need to ask a question, they can raise their hand, write notes or interrupt the Instructor by using their microphone. The presenter can switch to a screen where he/she can see all participants (also when each participant is sitting in another location e.g. at home). There is also a whiteboard functionality that can be used as one would use a flip chart. Exercises will be done on an online platform which provides each participant with a private work area that can be accessed by the Instructor to discuss the exercise in a similar manner as in a classroom course. Each topic is introduced by a lecture, and learning is re-enforced by practical exercises and discussions. Handout material in electronic format will be provided. Trainer Dr. Jan de Jager has a PhD in Geology from the University of Utrecht. He joined Shell in 1979 as an exploration geologist, and worked in several locations around the world such as Netherlands, Gabon, USA, Australia, Argentina, and Malaysia in technical and management positions. During the last 10 years of his career, he was responsible for the quality assurance of Shell's exploration prospects in many parts of the world and for upgrading and replenishing Shell's global exploration portfolio. During this period, he had also developed extensive expertise in Prospect Risk and Volume assessments for which he ran successful internal training programmes. Following his retirement from Shell in 2010, Dr Jan de Jager took on a position as part-time professor at the University of Amsterdam and also serves as a consultant exploration advisor for various E&P companies. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Virtual Instructor Led Training (VILT) Governments, regulators and energy companies are pursuing CO2 storage technologies to meet their net-zero carbon commitments as well as targets set by the international Paris Agreement on climate change. For successfully executing Carbon Capture & Storage (CCS) projects, various technical, operational, economic and environmental risks and associated stakeholders need to be managed. In this 5 half-day Virtual Instructor Led Training (VILT) course, the methods for managing risk in CCS projects are addressed with a focus on CO2 injection and storage. The VILT course will also demonstrate how to assess storage capacity of a potential CO2 storage reservoir, model framing techniques, and well injectivity issues related to CO2 injection. The potential leak paths will be discussed such as reservoir seals, leakage along faults and aspects of well integrity. In the VILT course, the design of a monitoring programme will also be discussed. The VILT course will be supported by various case studies. This VILT course will cover the following modules: CCS projects in an international context Site selection and site characterization Storage capacity assessment Injectivity assessment Containment assessment Measurement, monitoring & verification Training Objectives On completion of this VILT course, participants will be able to: Uncover the functions and associated components required to capture, transport and store CO2 in subsurface aquifers and (depleted) hydrocarbon reservoirs Find a systematic and integrated approach to risk identification and assessment for CO2 storage projects (maturation) Appreciate the requirements (physics modelling) and uncertainties to assess the CO2 storage capacity of a selected site. Understand the challenges, data and methods to assess CO2 well injectivity and well integrity Identify the leakage pathways of a selected storage site, and understand the assessment methods and associated uncertainties Learn how to design a monitoring program Target Audience This VILT course is intended for all surface and subsurface engineers such as facility engineers, geologists, geophysicists, reservoir engineers, petrophysicists, production technologists/engineers, well engineers and geomechanical specialists. Also, (sub)surface team leads, project managers, business opportunity managers, decision executives, and technical risk assessment & assurance specialists will benefit from this VILT course as it provides a common framework and workflow to develop a CCS project. For each class, it is highly recommended that a mix of disciplines mentioned above are represented to facilitate discussions from different perspectives. Course Level Basic or Foundation Training Methods This VILT course is built around cases in which teams work to identify and assess CO2 storage site issues using a systematic thought approach in this course. In addition, exercises are used to practise the aspects of the CCS risk assessment process. The VILT course provides a venue for discussion and sharing of good practices as well as opportunities to practise multi-discipline co-operation and facilitation. Participants are encouraged to bring their own work issues and challenges and seek advice from the expert course leaders and other participants about all aspects of CCS. This VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Trainer Trainer 1: Your expert course leader has more than 36 years of experience in the oil & gas industry with Shell. He gained broad experience in petroleum engineering, with expertise in integrated production systems from subsurface, wells and surface. He has had assignments in Production Technology, R&D, Production Chemistry, Rock Mechanics and Reservoir Engineering cEOR, with a proven track record in technology screening, development and deployment, field development planning, conceptual well design and Production System Optimization (PSO) of gas and oil fields as well as preparing Well, Reservoir & Facility Management (WRFM) strategies and plans. He had also worked on assignments in NAM and did fieldwork in Oman, Gabon and Shell Nigeria. He is a skilled workshop facilitator. He discovered his passion for teaching following an assignment in Shell Learning. During his time in Shell, he developed and taught technical courses to Shell professionals via blended learning. Trainer 2: Your second expert course leader has over 30 years of experience identifying, assessing and mitigating technical risks with Shell. The main focal point of his experience is in subsurface and Geomechanical risks. He is the the founding father of various innovations in how we assess risks by tool development (for bore hole stability, 3D geomechanical field evaluations and probabilistic assessment). He also developed an eye for people motivation, change management and facilitation. He was also responsible for the Geomechanical competence framework, and associated virtual and classroom training programme in Shell for 10 years. Trainer 3: Your third expert course leader has more than 30 years of experience in Shell, focusing on research and development in drilling and offshore systems. His areas of expertise is in project management, finance, business planning, investment, development studies and economics models. In 2021, he worked on a project that looked into the economic evaluation of P18A field complex for CO2 storage. He has an MSc in Mechanical Engineering (M.E.) TU Delft Netherlands (Hons) and a baccalaureate from Erasmus University Rotterdam. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Professional Waiter Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! "Good service is good business," said the legendary entrepreneur and businessman, John Willard Marriott. If you aspire to be a waiter, you need to embody this principle. The Diploma in Waiter Training is designed to teach you the essential skills and knowledge to become a competent waiter. From personal hygiene to service sequences, this comprehensive waiter course covers all aspects of the food service business. With the help of our experienced instructors, you will learn how to make a great first impression, handle food safely, and provide outstanding service to your customers. This comprehensive Diploma in Waiter Training covers everything from the basics of food service to the nuances of supervisory responsibilities. You will learn about the importance of personal health and hygiene, the art of making a good first impression, and the essential skill of remaining calm and friendly even under pressure. You will also gain a deep understanding of product knowledge and service, as well as the various service sequences that are followed in different types of restaurants. Upon completion of this Diploma in Waiter Training, you will have a range of valuable skills that will make you a sought-after waiter in any hospitality establishment. You will have the ability to handle food in a sanitary manner, maintain personal hygiene, and follow safety considerations. You will also have the necessary supervisory skills to lead a team of waiters and take on additional responsibilities apart from food service. After this Diploma in Waiter Training, you will be able to learn: Understand the basics of the food service business and the role of waiters. Learn the importance of making a good first impression and remaining calm and friendly. Gain knowledge of personal hygiene and sanitary food handling. Develop personal skills such as communication, teamwork, and problem-solving. Acquire product knowledge and service skills, as well as an understanding of service sequences. Learn about supervisory responsibilities, safety considerations, and additional duties. Why Prefer This Waiter Training at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Waiter Training at QLS Level 4 course: Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in Waiter profession Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Professional Waiter Training at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma in Waiter Training is suitable for: Anyone who wants to start a career in the hospitality industry as a waiter. Experienced waiters who want to enhance their skills and knowledge. Hospitality business owners who want to train their staff in the art of service. Requirements Diploma in Waiter Training at QLS Level 4 No prior background or expertise is required. Career path Waiter/Waitress - Average Salary: £19,000 per annum Head Waiter/Waitress - Average Salary: £23,000 per annum Banqueting Waiter/Waitress - Average Salary: £20,000 per annum Hotel Waiter/Waitress - Average Salary: £20,000 per annum Restaurant Supervisor - Average Salary: £23,000 per annum Food and Beverage Manager - Average Salary: £28,000 per annum Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Professional Waiter Training at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Professional Waiter Training at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

🚀 Unlock Your Potential with 'SHORTCUT: Option B - Life Lessons' Online Course! 🌟 Are you ready to transform setbacks into stepping stones? Embrace a powerful journey of self-discovery and resilience with our groundbreaking online course, 'SHORTCUT: Option B - Life Lessons.' 🔥 What You'll Gain:     Resilience Mastery: Learn the art of bouncing back stronger from life's curveballs. Mindset Transformation: Develop a positive mindset that turns challenges into opportunities. Empowerment Tools: Equip yourself with practical strategies to navigate adversity. Self-Discovery: Uncover your hidden strengths and embrace your unique journey. Community Support: Join a network of like-minded individuals on a quest for growth. 🌟 Course Highlights:     Expert Guidance: Led by seasoned mentors well-versed in triumphing over obstacles. Interactive Modules: Engaging lessons, exercises, and quizzes for an immersive learning experience. Real-Life Insights: Stories of resilience and triumph from individuals who've turned setbacks into success. Practical Strategies: Actionable techniques to implement resilience and positivity in your daily life. 🎓 Who Is This For?     Anyone facing life's challenges, setbacks, or transitions. Those seeking to strengthen their resilience and mindset. Individuals eager to grow, learn, and emerge stronger from adversity. 🔒 Don't let obstacles define you. Take control of your narrative and thrive with 'SHORTCUT: Option B - Life Lessons.' Course Curriculum

Certified Business Relationship Manager (CBRM®): Virtual In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®). What You Will Learn The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will: Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement Be able to apply cross-organization communication techniques to clearly articulate real Provider / business value delivered to the organization Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy Promote and catalyze business innovation in the Provider's sphere of influence Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business Understand the implications of Lean / Agile methods for the BRM role and capability Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities Course Introduction Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role Recall the key BRM concepts, processes, and techniques Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels Understanding Business Relationship Maturity and Value The Strategic BRM Role and Capability BRM Impact on Business Value Introduction to the ACME Leisurewear Case Scenario that is used through the course Assessing BRM Context Clarifying Issues Conducting a Business Demand Maturity Assessment Conducting a Business Relationship Maturity Assessment Conducting a Provider Capability Maturity Assessment Shaping the Business Partner's experience with the Provider The BRM role in Service Management Developing Strategic Relationships How to assess Strategic Relationships and plan for their improvement How to achieve business impact through influence and persuasion How to plan and execute BRM formal communications Organizational considerations for BRM deployment How to determine appropriate BRM performance measurement Optimizing Business Value Formulating and Clarifying Business Strategy Catalyzing Business Innovation Business Capability Management Value Management Planning Portfolio Management Business Transition Planning Business Value Optimization Summary and CBRM Exam Preparation Course Summary CBRM Syllabus Review Format and structure of the CBRM® Practitioner Exam Exam hints and tips Sample Exam

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