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Complete Fitness Trainer Certification: Beginner To Advanced course is designed for any aspiring individual who wants to build

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2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 180 CPD Points | Lifetime Access

Are you passionate about bringing new life into the world and empowering mothers through their transformative journey of childbirth? Imagine being the guiding light for families as they welcome their newest members. With our Birth Doula & Maternity Care Training Course you will be able to support mothers in their most vulnerable time. According to Reed a Midwife can earn from £35,000 to £38,000 in a year depending on qualification, experience, location and other factors. In every birth, there's a unique story waiting to unfold. As a doula, you'll be at the heart of these stories, making a profound impact on families' lives. Are you ready to embrace a career that brings joy, strength, and support to mothers and families? Enrol in our Birth Doula & Maternity Care Training Course to make that happen. Key Features This Birth Doula & Maternity Care Training Course Includes: This Birth Doula & Maternity Care Course is CPD Certified Free Certificate from Reed CIQ Approved Birth Doula & Maternity Care Course Developed by Specialist Lifetime Access Course Curriculum Birth Doula & Maternity Care Training Course: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Care Assistant Module 03: Roles and Responsibilities of Maternity Care Assistant Module 04: Support in Labour: Intrapartum Care Module 05: Postnatal Care Module 06: Nurture and Nature: The Healthy Newborn Module 07: Infant feeding Module 08: Care During the Third Stage of Labour Module 09: Perinatal mental health Module 10: Supporting a Healthy Pregnancy Module 11: Effective Communication Module 12: Empathy and Comfort Skills Module 13: Team Working Module 14: Maternity Care Assistance as a Career Learning Outcomes The Birth Doula & Maternity Care Training Course Includes: Maternity Care Foundations: Understand key aspects of maternity care and its significance. Terminology Mastery: Acquire fluency in maternity care-related terms and abbreviations. Effective Labour Support: Demonstrate skills in providing intrapartum care during labour support. Comprehensive Postnatal Skills: Apply knowledge to deliver holistic postnatal care effectively. Newborn Well-being: Identify and address factors contributing to a healthy newborn. Perinatal Mental Health Awareness: Recognize and respond to perinatal mental health challenges. CPD 10 CPD hours / points Accredited by CPD Quality Standards Birth Doula & Maternity Care Training 1:44:00 1: Module 01: Introduction to Maternity Support 05:00 2: Module 02: Maternity Care Assistant Terminology and Abbreviations 07:00 3: Module 03: Duties and Obligations of Maternity Care Assistants 07:00 4: Module 04: Assistance in Labor: Intrapartum Support 07:00 5: Module 05: After Birth Assistance 07:00 6: Module 06: Nurturing and Natural Aspects: The Well-being of Newborns 08:00 7: Module 07: Infant Nourishment 08:00 8: Module 08: Third Stage of Labor Care 06:00 9: Module 09: Mental Health During the Perinatal Period 09:00 10: Module 10: Promotion of a Healthy Pregnancy 10:00 11: Module 11: Effective Interpersonal Communication 08:00 12: Module 12: Empathetic and Comforting Skills 06:00 13: Module 13: Collaborative Teamwork 07:00 14: Module 14: Pursuing a Career in Maternity Care Assistance 08:00 15: CPD Certificate - Free 01:00 Who is this course for? This Birth Doula & Maternity Care Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Birth Doula & Maternity Care Training. Moreover, this course is ideal for: Aspiring Maternity Care Assistants Healthcare Students Interested in Maternity Individuals Exploring Maternity Support Roles Parents Aiming for Informed Maternity Support Professionals Transitioning to Maternity Care Roles Requirements There are no requirements needed to enrol into this Birth Doula & Maternity Care Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Birth Doula & Maternity Care Training course. Career path After finishing this Birth Doula & Maternity Care Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Birth Doula & Maternity Care Training are: Maternity Support Worker - £18K to 25K/year. Midwife - £25K to 40K/year. Neonatal Nurse - £24K to 38K/year. Health Visitor - £25K to 42K/year. Obstetrician - £40K to 70K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to improve your current abilities or make a career move? Our unique Diet and Workout Training for Six Pack Abs Course might help you get there! Expand your expertise with high-quality training and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this online training course. You or your employer can easily verify your skill by checking the validity of your certificate from our dedicated website. Key Topics to Be Covered Dieting tips for successful weight loss management Ab muscle workouts for achieving the perfect six-pack Creating the ultimate meal plan for weight loss and muscle gain A beginners introduction to supplements and How to eat clean every day without spending lots of money Learning Outcomes Understand the key foods required for a nutritious and balanced diet Tone up and achieve the ultimate six-pack with our expert workout plan Feel good from the inside out by introducing supplements into your diet Lose weight and maintain it by making simple diet and lifestyle changes Set achievable short-term and long-term goals that will help you adopt a winner's mindset This course is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy to understand modules that break down each topic and gives our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our training course is the perfect place to start. We guarantee that you will gain relevant skill and will gain tremendous knowledge on the subject. And the skills that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our training Today! Skills You Will Gain From This Training Meal planning Goal-setting Nutritional knowledge Motivation Why should you choose the Diet and Workout Training for Six Pack Abs course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD, after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Six Pack Abs Masterclass: Ab Workout, Diet & Core Strength Course Promo Introduction Course Overview Six-Pack Diet Overview Calculate Calories Calculate Macronutrients Small Diet Changes That Made My Abs POP Supplements Six-Pack Workout Ab Workout Overview Ab Routine Common Questions About The Workout Ab Machine Oblique Cable Crunches Normal Ab Crunch Leg Raises Full Body Workout Full Body Workout (from my muscle-building course How To Warm Up Before Lifting Weights Bench Press Deadlift Squats Overhead Press / Military Press Assessment Process Once you have finished the learning stages in this course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Diet and Workout Training for Six Pack Abs Course Right for You? Thiscourse is for anyone looking to lose weight and gain muscle, as well as those who want to update their workout to achieve the perfect six-pack. It is also ideal for those who wish to gain the core skills and knowledge to work in the health and fitness sector. Thiscourse is ideal for: Fitness Coach Gym Trainer Dietician Requirements This is an introductory training course, and there are no specific entry requirements for enrolment. Career path After successfully completing thiscourse, you will have gained all the necessary skills to take your first step in the relevant job sector. Moreover, if you're already working in the aforementioned sector, you will have opportunities for potential promotion, revised job role or supervisory/managerial responsibilities according to your expertise. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Enhance your mental strength and fortitude with this empowering course focused on building resilience. Navigate through modules that delve into effectively handling adversity, exploring various pathways to resilience, understanding the core pillars of resilience, and receiving training to bolster your mental robustness. Discover techniques for promoting emotional resilience and delve into the concept of mental toughness to thrive in the face of challenges. Learning Outcomes: Develop strategies to effectively deal with setbacks and adversity. Explore different pathways that lead to building resilience. Understand and apply the foundational pillars of resilience. Acquire training techniques to enhance your mental resilience. Discover tools for promoting emotional resilience, such as CASMT. Learn about the concept of mental toughness and its role in resilience. Build coping mechanisms for managing stress and pressure. Implement practices to foster a positive and resilient mindset. Why buy this Reproduction in Flowering Plants?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Reproduction in Flowering Plants you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Reproduction in Flowering Plants course is ideal for Individuals seeking to enhance their emotional and mental resilience. Professionals looking to manage stress and challenges more effectively. Students facing academic pressure and seeking mental tools. Anyone interested in personal growth and self-improvement. Prerequisites This Reproduction in Flowering Plants was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Life Coach or Personal Development Coach - Average Earnings: £25,000 - £50,000 per year. Mental Health Counselor - Average Earnings: £30,000 - £45,000 per year. Human Resources Manager (with emphasis on employee well-being) - Average Earnings: £35,000 - £60,000 per year. Self-Empowerment Speaker and Trainer - Average Earnings: Varies widely based on engagements and reputation. Wellness Consultant - Average Earnings: £25,000 - £40,000 per year. Course Curriculum Section 01: SEXUAL REPRODUCTION IN ANGIOSPERMS - PART I Structure of a Flower 00:07:00 Structure of Male Part of Flower 00:06:00 Microsporogenesis 00:07:00 Structure of Female Part of Flower 00:08:00 Megasporogenesis 00:06:00 Section 02: SEXUAL REPRODUCTION IN ANGIOSPERMS - PART II Pollination and Its Types 00:12:00 Cross Pollination and Outbreeding Devices 00:12:00 Abiotic Pollinating Agents & Adaptations in Flowers 00:09:00 Biotic Pollinating Agents & Adaptations in Flowers 00:11:00 Ornithophily and Chiropterophily 00:04:00 Section 03: SEXUAL REPRODUCTION IN ANGIOSPERMS - PART III Pollen-pistil Interaction & Double Fertilization 00:11:00 Pollen-pistil Interaction & Double Fertilization (Contd.) 00:08:00 Artificial Hybridization & Development of Endosperm 00:07:00 Artificial Hybridization & Development of Endosperm (Contd.) 00:11:00 Development of Embryo & Seed 00:10:00 Development of Embryo & Seed (Contd.) 00:13:00 Section 04: SEXUAL REPRODUCTION IN ANGIOSPERMS - PART IV The Formation of Fruit 00:09:00 The Formation of Fruit (Contd.) 00:09:00 Assignment Assignment - Reproduction in Flowering Plants 00:00:00

Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both option available Course Duration: 55 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel & Open Awards all are OFQUAL-regulated and nationally recognised Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 2 working days of enrolment for NCFE and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. The new assessment and result dates by NCFE is- Delivery mode: Paper-based Assessment date to and from: 17/06/2024 – 19/07/2024 Results release: 26/07/2024 Delivery mode: On-screen and RI Assessment date to and from: 20/05/2024 – 27/06/2024 Results release: 04/07/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Why is this course right for you? Our expert designed Functional Skills Maths Level 1 Course has smart learning options that provide the necessary numeracy knowledge and skills to excel in Functional Skills Maths. Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Zoom. With interactive lessons, FREE mock test, personalised feedback and remote exams, our Maths Level 1 Course ensures a comprehensive and engaging learning experience. EXAM Booking & Results Details You can decide the exam date and place according to your convenience.  Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam - From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 to 32 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. Difference between NCFE and Pearson Edexcel and Open Awards NCFE, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days and your Open Awards results within 16 to 32 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. How This Course Will Work? This Level 1 Functional Skills Maths course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This level 1 maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Exam Structure The Functional Skills NCFE, Pearson Edexcel and Open Awards Qualification in Mathematics Level 1 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments.  Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 25 minutes 16 25% NCFE / Open Awards 30 minutes 15 25%   Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 1 hour 30 minutes 48 75% NCFE / Open Awards 1 hour 30 minutes 45 75% Pass Mark (NCFE): Learners are required to achieve an overall (from sections A and B) (57% – 62%) mark to pass the exam. Please note, that the marks varies for individual exam papers so for all the exam papers the pass marks is not fixed for the NCFE exam.  Pass Mark (Open Awards): Pass Marks for Level 1 Maths assessments vary per assessment version and are set following standardisation and awarding activities.  Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Recognised Accreditation This Functional Skills Maths Level 2 has been independently accredited by Pearson Edexcel, NCFE and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. Additional Features  Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Zoom Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum Unit 1: Number Lesson 1.1: Numbers and the Number System The number system gives you a general insight into the mathematical operations regarding the given numbers. You will acquire skills in division, multiplication, addition and subtraction, which require steps in real-life contexts. Lesson 1.2: Fractions and Decimals You will be learning many types of fractions, including improper fractions, proper fractions, equivalent fractions and more. Along with this, you will learn Ordering Decimal Numbers, Subtracting Decimals, multiplying and dividing decimals and more, which enables you to apply real-world problem-solving. Lesson 1.3: Percentages You will learn to calculate the Percentage and how to express a Number as a Percentage of Another. Interpreting the Original Value, Calculating Percent Increase and Decrease, and so on. This learning you can easily apply in real-life counting issues along with increasing your rational thinking. Lesson 1.4: Ratio and Proportion You will be learning to calculate the Total Amounts using Ratios, direct Proportion, Inverse Proportion and many more things, which help you in doing comparisons, learning science and engineering, and more. Lesson 1.5: Formula You will learn the definition of formulas Formula Using Words, Multi-Step Formulas, Formula Using Letters and so on. Learning formulas has a large impact on real life as these formulas are used extensively in measuring, building infrastructure and more. Unit 2: Measures, Shapes and Space Lesson 2.1: Money Math You will be mastering Solving Money Related Questions, including percentage-based discounts, discounts Related to Fractions, Profit and Percentage, etc. This money math learning will help you to understand money-earning and saving-related issues that you face in daily activities. Lesson 2.2: Units You will learn units and Types of Units, Units of Weight, Units of Length, Units of Capacity, etc. Also, you will gain knowledge about steps to convert between Metric Units, Imperial to Imperial Conversions, and Other Unit Conversions will help pursue a higher university degree. Lesson 2.3: Speed and Density You will be clearing the concept of speed, calculations to find out distance and time, density, Relation between Density, Weight and Volume. Lesson 2.4: Perimeter You will learn to find perimeter and area, Circle, perimeter of triangle etc. which require in measurement, design and planning and so on. Lesson 2.5: Area and Shapes You will gain skills in formulas for calculating area, finding areas of complex shapes, applying area calculations in complex questions, different Types of 3D Shapes, surface area, finding the surface area of complex 3D Shapes, using nets, plans and elevations, etc. learning about area and shapes will certainly help you in building your dream home and more. Lesson 2.6: Volume In the volume classes, you will learn Formulas for calculating volume, Questions based on volumes of different 3D Shapes, finding the Scale in a Diagram, Making Scale Drawings, which are required in building critical thinking skills and more. Lesson 2.7: Coordinates & Angles You will be learning necessary things about the coordinate Grid, How to Read Coordinates on a Grid? Plotting Points on a Grid and more which extensively requires in making video games, medical imaging, physics and more. Unit 3: Handling Data and Information Lesson 3.1: Median and Mode You will be learning about median and mode, which is one of the most interesting mathematical chapters. As you will know how to find the median and mode from the sets of numbers, you can easily implement such learning in household work and other places as well. Lesson 3.2: Mean and Range You will be able to find the mean, median and mode. Knowing how to find these is highly important in all aspects of life. Lesson 3.3: Probability You will learn Probability: Definition and Meaning, Calculating Probabilities, Probability of Something Happening and Something Not Happening, etc. Once you know how to find probability, you can easily detect business profit loss and implement other parts of your life. FAQs The Functional Maths level 1 Course is equivalent to? The Level 1 course is a fundamental level of proficiency in English, Maths, and ICT that is equivalent to a GCSE grade 1 to 3 (formerly G to D grades). It is a nationally recognised qualification in the UK that provides an alternative to GCSEs for individuals who still need to pass these subjects during their secondary education. Why should I take the Functional Skills Maths instead of the GCSE Maths? The functional maths course is comparatively easier than the GCSE math and additionally the value of it is also more than the GCSE math course. However, you should select the course that suits your needs, as both courses provide different values at different places. Which one is more difficult between Functional and GCSE Maths courses? The functional skills Maths course is more flexible than the GCSE math course since you have to sit for the official exam in the GCSE courses. What is the Difference between Functional Skills and GCSE? A Functional skills course develops for the one who wants to learn Math, English and ICT for individual achievement in daily work place and on the other hand, GCSE focuses on theories and tests your academic ability. How will I access the functional skills Maths level 1 course after payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with StudyPlex. Will I get access to the Course if my location is outside the UK? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari

Description Yoga and Detox Diet Transformation course is designed for any aspiring individual who wants to gain a great body

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning