Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.
Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning
In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans
In today's competitive business world firms are under unprecedented pressure to deliver value to their shareholders and other key stakeholders. Senior executives in all parts of the organisation are finding that they need some degree of financial know how to cope with the responsibility placed on them as business managers and key decision-makers; monitoring and improving business performance, investing in capital projects, mergers and acquisitions: all require some degree of financial knowledge. The key financial skills are not as difficult to learn as many people believe and in the hands of an experienced senior executive they can provide a formidable competitive advantage. After completing this course delegates will be able to: Understand fundamental business finance concepts; understand, analyse and interpret financial statements: Profit Statement, Balance Sheet and Cashflow Statement Understand the vital difference between profit and cashflow; identify the key components of working capital and how they can be managed to generate strong cashflow Evaluate pricing decisions based on an understanding of the nature of business costs and their impact on gross margin and break-even sales; managing pricing, discounts and costs to generate strong business profits; understand how lean manufacturing methods improve profit Use powerful analytical tools to measure and improve the performance of their own company and assess the effectiveness of their competitors Apply and interpret techniques for assessing and comparing investment opportunities in capital projects, business acquisitions and other ventures; understand and apply common methods of business valuation Understand the role of business finance in formulating and implementing competitive business strategy; the role of budgeting as part of the planning process and the various approaches to budgeting and performance measurement 1 Basic principles Delivering value to key stakeholders Accounting concepts, GAAP, IFRS and common terms Understanding and using the balance sheet Understanding and using the profit statement Recognising the vital difference between profit and cashflow Understanding and using the cashflow statement What financial statements can and cannot tell us 2 Managing and improving cashflow Sources of finance and their advantages and disadvantages What is working capital and why is it so important? Managing stocks, debtors and creditors Understanding how working capital drives business growth Understanding and avoiding the over-trading trap Unlocking the funds tied up in fixed assets: asset backed loans and leasing 3 Managing and improving profit Understanding how profits generate cashflow The fundamental nature of costs: fixed and variable business costs Understanding gross margin and break-even How common pricing methods affect gross margin and profit Effective strategies to improve gross margin Using value chain analysis to reduce costs Lean manufacturing methodsUnderstanding Just-in-time, 6 Sigma and Kaizen methods Improving profitEffective and defective strategies 4 Measuring and managing business performance Measures of financial performance and strength Investor behaviour: the risk and reward relationship Return on investment (ROI): the ultimate measure of business performance How profit margin and net asset turnover drive return on net assets Why some companies are more profitable that others Understanding competitive advantage: cost and differentiation advantage Why great companies failWhat happened to Kodak? Using a 'Pyramid of Ratios' to improve business performance Using Critical Success Factors to develop Key Performance Indicators 5 Budgeting and forecasting methods Using budgets to support strategy Objectives and methods for effective budgets Using budgets to monitor and manage business performance Alternative approaches to budgeting Developing and implementing Balanced Scorecards Beyond Budgeting Forecasting methods and techniques Identifying key business drivers Using rolling forecasts and 'what-if' models to aid decision-making
“Light makes photography. Embrace light. Admire it. Love it. But above all, know light. Know it for all you are worth, and you will know the key to photography.” – George Eastman" - Photography For Parents - Shooting With Flash Next course starts on Monday 12th Feb 2024 Scared of Flash? Never got good results from it? Not sure how it works with your camera? Thinking it’s bound to be complicated and just for studio work? This is the course for you! We show you how to work your flash and your camera – on and off camera! - to get great, natural looking results. In this course you'll discover how to use flash not just to supplement light in dim spaces, but to use it creatively, to help you create images you wouldn't be able to capture with just natural light. KEY COURSE INFO: Course type: Instructor-led Course duration: 4 weeks Course format: Online course with interactive live webinar classes, feedback on your learning and support group WHAT YOU LEARN: You will learn how to make your flash work with your camera and how to control it so that it gives you beautiful, natural looking light You will learn to work with the flash off camera - giving you the freedom to position your light wherever it will most suit your subject rather than relying on what you have with natural or indoor light You will learn to play with flash to capture a variety of creative outcomes and apply it to lots of shooting situations - from learning to fake pretty window light to freezing motion with Flash understanding flash equipment learning to shoot with on-camera flash earning to shoot with off-camera flash learning to bounce the light for natural looking results using flash as a sole or supplementary light source freezing movement with flash where the shutter speed wont allow it THIS IS THE COURSE FOR YOU IF : You find yourself struggling with light especially in the darker autumn / winter months, and there never seems to be enough ISO or aperture to get you what you want You can already use your camera in manual and want to add mastery of detachable flash to your skillset - so you can never worry about insufficient or poor light wherever you are, or whatever unknown space you go into You want to be able to make flash images look natural rather than sporting that famous 'deer in the headlights look. A good flash image never 'looks' like a flash image You want to learn how to capture creative images using a flash - such as freezing motion, creating dramatic shadows, or adding a splash of light to specific areas of the frame. You want to add this versatile skill to your toolbox so you can adapt it to different shooting scenarios. ESPECIALLY if you're considering taking up photography professionally or semi professionally, this is an immensely useful skill to have. Next Shooting with Flash course starts on 12 Feb 2024 4 core course modules Support Facebook group Weekly live webinar Weekly practice assignment Feedback on your images Why shoot with flash in the first place? “Don’t use Flash – it will wash out your child”“Flash will make your photos look horrible”‘You can’t control flash – no control over what your photos will look like” You may have heard those statements, maybe even uttered them yourself. And to a degree – they can be true – but only because, if you don’t know how to control and work any tool, it’s likely to give you terrible outcomes – remember how much poorer your photos were when you first started with your camera on full auto? Here is how I see Flash, and what this course is about: Flash lets me bring light where there would normally be not enough light available to take a well exposed photo – and let me tell you – in glorious British weather, that’s more often that I would like! Flash lets me shape the light to suit my needs – I can make it moody or bright, I can even make it look like natural light ( yes really) Flash lets me neutralise ugly light and make it look good ( anybody else cursed with ugly spotlight lights in their home? no? just me? ) Flash lets me be in control, especially in unknown venues and locations, spaces where I won’t get a chance at that second shot. Flash helps me fill in shadows when shooting in very bright light – the goal is not to stop using natural light, but to help create a balanced image where natual light alone can't cut it COURSE PREREQUISITES YOUR SKILLS: We recommend that you are comfortable in shooting in full manual mode. It's possible to use flash in priority modes of course, but you don't have full control of its strength and level. YOUR EQUIPMENT: You will need to have a detachable flash for your camera make. This could be the same brand as your camera or a compatible third party flash manufacturer. You will also need a way of triggering your flash OFF camera - in some cases, you may be able to do this directly from camera or via an additional remote trigger / controller. Click here to see our Flash buying guide below Shooting with FLASH Book your space now: COURSE STARTS : 12th Feb 2024 ( 4 weeks)COURSE COST : £179 ( payment plans available )What’s included: 4 weekly modules with step by step tutorials weekly live class online class ( also recorded) - on Tuesday evenings feedback and advice on your photos private support group PDF workbook Join our next group to learn how to never have to deal with insufficient light and discover a whole new area of photography! INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: Getting Started with Flash In this module we introduce you to the principles of making your flash work with your camera. We show you how the two work together in layering exposures, how you can control both the flash and natural light side and how to achieve predictable outcomes from your flash. This is the biggest learning curve because the way you work your camera with flash is very different to how you do this with just natural light and understanding the control side of things will let you get creative afterwards. Major Takeaways: At the end of the module you will have gained an understanding of how to work your flash ON your camera. With that, you will have learned how to balance your key light and your fill light, how to combine flash exposure with a natural light exposure, how to supplement or even replace light with flash light. You will also make first steps into bouncing the light to give it a more natural appearance. Module 2: Taking your flash OFF camera In this module we teach you how to make your flash work when detached from your camera. We look at different techniques and methods or shooting off camera as well as any additional equipment you may need for this. We teach you how to use that off camera flash for a number of practical and creative examples Major Takeaways: You will be able to use the flash off camera - whatever your preferred off camera methos. We will explore using off camera flash as the key light - creating low key and high key images, as fill light and as a supplementary light to provide additional dimension to the images. Module 3: Making flash look natural In this module we learn to recognise how you can adjust the very quality of your flash to create natural looking images. We learn how to bend - or bounce the light - on and off camera, to create the kind of images that noone would ever suspect of being taken with flash. We also introduce you to a number of light modifiers and show you what you can expect from them as well as what might work in the way you take the photos. Major Takeaways: Learn how to modify your flash to achieve soft or hard light look. Discover how to bounce your flash and where from and how the angle of those flash bounces will give your subject very different looks. Learn about light fall-off and how to apply this principle to achieve more or less contrast filled images when using flash/ Module 4:Flash and motion In this module we show you how to use flash when trying to freeze your subject - whether it is your child bouncing on the soufe in dim Novemeber light or an inanimate object making a splash. We also introduce you to a few way you can play with flash and your shutter speed to achieve fun and creative outcomes. Major Takeaways: You will learn how to freeze movement with flash - even on very slow shutter speeds or in very poor light. You will learn how shutter and flash work together and how you can achieve great creative outcomes such as high speed photography or freezing rain. Next course starts on 12 Feb 2024
High-intensity electromagnetic Technology (HIEMT)/ EMS What is High-intensity electromagnetic Technology (HIEMT)/ EMS? High-intensity electromagnetic technology (HIEMT) is an acronym for high-intensity electromagnetic technology. HIEMT contracts muscles in a specific location with a powerful but safe form of electromagnetic stimulation. These magnetic fields generate electrical currents, which are then transferred to the muscles, where they contract often enough to develop muscle and burn fat. Results, which can be as dramatic as looking to be equal to six months of dieting and workouts, COURSE CONTENT: * Health and safety * Sterilisation and disinfection * Appearance of the therapist * Ergonomics * Handwashing * Cellulite * Anatomy and physiology * Hiemt vs EMS * The consultation process * Machines explained * Treatment protocols * Aftercare TRAINING KIT: Please get in touch if you wish to purchase a machine HOW DOES THE COURSE WORKS? The course is divided into 2 parts, the first part is theoretical which you have to complete before you come for your practical training, and the second one is a practical assignment. The practical assignment is done on the day which will be agreed upon course purchase. You will spend around 2 hours practising on a model in our venue in London E106RA. We will call you to arrange a date once you sign up for the course. WILL I REQUIRE MODEL? Yes, usually 1 model is required ARE THERE ANY PREREQUISITES? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. CERTIFICATE: You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public PAYMENT By paying for the course you agree to our Terms and Conditions
leadership management training course
Ceremonial cacao Flow to music meditation and Yoga Nidra guided meditation to help relax and unwind
Supporting Women in Leadership Throughout The UK Our women in leadership course is specifically designed to target challenges and support women in developing their leadership and management careers. AWARD WINNING LEADERSHIP DEVELOPMENT PROGRAMME Discover Our Women in Construction Management Course The Power Within is dedicated to helping women in construction across England and Scotland achieve business success through our Motivational Intelligence framework. Motivational Intelligence is the third level of intelligence, and the science behind it has won a Nobel Prize. Our women leadership in construction course supports women by improving their motivation, self-belief, decision-making, and leadership skills. This programme is designed to help female business leaders adapt more quickly to their environment, handle adversity more effectively, take productive action, and thrive during times of change. Each is a vital skill needed in today’s ever-changing business environment. When completed, you’ll have the skills needed to make decisions more effectively that help your business grow, become more resilient, and take opportunities when others are stuck. "This course has completely changed my outlook on my responsibilities as a manager/leader. In 26 years with Pfizer, I have never participated in a programme that has as profoundly changed my perspective on my role, my responsibilities and my ability to positively impact my team." FEMALE DIRECTOR OF BUSINESS SERVICES, PFIZER LEADING WITH MOTIVATIONAL INTELLIGENCE What is our Women in Construction Course? In the past five years, we’ve supported thousands of business leaders and managers in nurturing the skills and mindset needed to achieve and exceed their business goals. The Power Within knows women are incredibly effective and consistent at applying our Motivational Intelligence techniques to their lives and business. Our women in construction management course is designed to give you the skills you need to take charge of your business and ensure constant growth while future-proofing your business. The training is perfect for women in construction who are managers or leaders looking to: Quickly Adapt Their Team to Change Effectively Mentor Every Team Member Improve Communication and Collaboration Gain More Buy-In to New Goals or Strategies Transform Their Team Culture Increase Initiative and Self-Motivation Across Their Team How We Help Women in the Construction Industry Our course focuses on imparting fundamental skills, tactical best practices, and powerful insights into the human side of the business. You’ll be provided with valuable knowledge needed to be successful leaders and managers of all levels. We’ll focus on addressing the challenges new businesses around the world face, like leading teams and developing businesses in turbulent and transitional times as well as overcoming the challenges of being women in the construction industry. Throughout the course, particular emphasis is given to helping leaders raise motivational intelligence and foster a growth mindset within their team. LEADING WITH MOTIVATIONAL INTELLIGENCE Our Leading with Motivational Intelligence (MQ) Executive Diploma Programme is specifically designed to help participants create the “complete game” of leadership and management. Leveraged by more than 40% of the largest Fortune 500 companies and implemented around the world, the Leading with Motivational Intelligence (MQ) consistently receives a participant buy-in rate in excess of 97%. However, the most important statistic is: 12 months after completing the course more than 93% of participants continue to use the skills and techniques taught on a daily basis. SQA APPROVED EXECUTIVE DIPLOMA What Skills Do We Help Women in Construction Develop? The skills we teach through our women in construction management courses are delivered through seven modularised sessions, each between three and three-and-a-half hours per session, with all sessions starting at 9:30 am via Zoom. An additional two hours per week is spent working on the online training assignments and leadership development plan. Each session will provide the education and information needed to establish yourself in your business. Here is more information regarding each session and the skills taught: SESSION 1: SELF-LEADERSHIP & THE SECRET TO PERSONAL SUCCESS Our first module is focused on setting course expectations and creating the right environment for learning. We’ll introduce the format and logistics, then discuss leading through turbulent times and how we can take control of ourselves, our thoughts, and our actions to lead growth. There is also a discussion on adult learning techniques and how leaders can leverage them to improve the effectiveness of their teams. We’ll also explore how turbulence and transition have changed how we manage and lead our teams. SESSION 2: THE ROLE OF INTELLIGENCE WHEN LEADING In this session, we’ll discuss the three levels of human intelligence and show how they each play in an individual’s performance and behaviors. Through two distinct mindsets, you’ll be shown how an individual’s motivational intelligence ultimately influences their emotional intelligence and intelligence quotient (IQ). Depending on which mindset a person operates under ultimately dictates their view of themselves, opportunities, and the work at which they will allow themselves to succeed. Finally, we’ll discuss switching your team to a growth mindset. SESSION 3: THE PILLARS OF HUMAN PERFORMANCE Completing this session will allow you to deconstruct the components that create a motivational intelligence growth mindset. Through discussion, you’ll see how most organizational challenges can be directly tied back to lapses in these components. We’ll review the leaders who’ve had the most significant influence on the meeting participants and shows the commonalities that make these leaders stand out. Lastly, we’ll introduce terminology, tools, and techniques that leaders can leverage to better coach and mentor their team. SESSION 4: MANAGEMENT VERSUS LEADERSHIP: THE TWO CRITICAL AND CO-DEPENDENT SKILLSETS FOR CREATING TEAM SUCCESS We’ll discuss the difference between a manager’s and a leader’s focus. The discussion focuses on the two most common management mistakes and how they undermine team culture and individual performance. The final debate focuses on the five critical best practices of excellent management, including clearly defining and communicating goals, creating alignment and buy-in, setting proper expectations, monitoring performance, and recognizing and rewarding performance. Our final portion will work to define what management is. Session 5: Exploring and Defining Leadership: Dispelling the Myths that Surround It Session 5 strives to define leadership. Building on this definition is a follow-up discussion regarding how people develop their leadership abilities. We’ll explore the underpinnings of what creates a successful leader. It also includes the importance of asking questions and active listening. We’ll review the five behavioral characteristics associated with motivational intelligence and how leaders can assess the relative strengths or weaknesses of the characteristics within their team. Lastly, we’ll explore great leaders’ five critical best practices, including communicating a compelling vision, modeling the correct behaviors, establishing a team culture anchored in responsibility, consistently building team confidence and self-esteem, and proactively coaching and mentoring. SESSION 6: BUILDING A LEADERSHIP TOOLBOX FOSTERING ADAPTABILITY, RESILIENCE, AND COURAGE We’ll provide information regarding tools and techniques that leaders can utilize to foster greater accountability and ownership win their teams. The Power Within will explore self-esteem’s critical role in the relative strength or weakness of a person’s motivational intelligence and adaptability in life. We’ll discuss how self-esteem has formed and how it will influence how a person interprets feedback in life. Lastly, we’ll explore levels of self-esteem and the associated behaviors of each. SESSION 7: HELPING EMPLOYEES DEVELOP A HEALTHY PERSPECTIVE AND RESILIENT ATTITUDE During the final session, we’ll explore self-esteem’s critical role in the relative strength or weakness of a person’s motivational intelligence and adaptability in life. We’ll talk about how self-esteem is formed and how it influences how a person interprets feedback. Finally, we’ll explore levels of self-esteem and the behaviors of each and the influence of comfort zones, and the tools that leaders can use to help people escape the fear of change. Our Course Leaders The Power Within was founded by husband and wife team James and Enas Fleming, to inspire people worldwide to think bigger, be better, and achieve more. They both work on a personal level with individuals, businesses, and organisations to help them create leaders and build environments where they can thrive. James and Enas challenge the limits with the Motivational Intelligence formula to help you broaden your perspective and create a future on your terms. Here is more about your course instructors: James Fleming James Fleming – James Fleming, the co-creator of The Power Within. He wanted to inspire people around the world to think better, be better, and achieve more. James believes everyone can do whatever they set their minds to. Founding The Power Within allowed James to turn that deep knowledge into a business that helps others think bigger, better, and achieve more daily. He strives to give leaders the tools and knowledge to achieve their full potential while increasing their self-confidence and self-belief through the Motivational Intelligence Revolution. James wants to support today’s businesses to become tomorrow’s leaders. Mari Steyn Mari is the go-to person for building self-esteem, offering new perspectives and stepping up in Life. With an endless abundance of excitement and love for all people, combined with degrees in Psychology, Knowledge and Information Management and is a Master NLP and Transformation Coach and International NLP and Coaching Trainer and Executive Coach, Mari offers an attractive, fresh, expert approach to Emotional Freedom, Motivational Intelligence, Leadership Development and ReWriting your Story. We undoubtedly have the power within to alchemize ourselves and any situation! Seeing the light go on in someone’s eyes is my ultimate joy. Take Charge with Our Women in Construction Course The Power Within is a Motivational Intelligence company dedicated to helping businesses and leaders become more accountable, resilient, adaptable, and capable of handling all challenges, regardless of the complexity. Our women in construction management course build upon best practices, strategic insights, and lessons learned over three decades of building leadership universities for Fortune 500 companies. Throughout the course, emphasis is given to helping leaders raise their motivational intelligence and foster a growth mindset within their team. You’ll gain the skills you need to successfully lead your team and overcome adversity while ensuring your company is profitable. To learn more about our course or to register, reach out today.