668 Strategic Planning courses delivered Online

Complete Business Management: Business Management Do you aspire to excel in Business Management and join the corporate leadership team? Do you want to start your own venture in Business Management? If yes, then this Business Management course is tailored for you! This comprehensive Business Management course is divided into several in-depth modules, providing you with a rich and convenient learning experience in Business Management. Through this Business Management qualification, students gain new skills and knowledge in critical areas of Business Management. You'll master strategies for building strong teams, delegating tasks, managing business risks, handling workplace conflict, and improving customer service. This Business Management course is designed to provide students with vital Business Management knowledge and insight into the role of managers in modern organizations. By the end of this Business Management program, you'll have a solid understanding of project management, forecasting operations, performance management, negotiation, and human resource practices essential in Business Management. Learning Objectives You will be able to do the following at the end of the course: Learn everything there is to know about business management and why it is so important. Familiarize yourself with all of the terms used in the field of business management. Promote organizational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. Special Offers of this Complete Business Management: Business Management Course: This Complete Business Management: Business Management Course includes a FREE PDF Certificate. Lifetime access to this Complete Business Management: Business Management Course Instant access to this Complete Business Management: Business Management Course 24/7 Support Available to this Complete Business Management: Business Management Course Complete Business Management: Business Management This Business Management: Business Management course is tailored to give you a comprehensive understanding of what it takes to thrive in the corporate world. Through this Business Management: Business Management program, you'll develop the skills necessary for effective leadership, project management, and performance evaluation. The Business Management: Business Management course also covers key areas such as strategic planning, operations forecasting, and human resource management. Whether you’re looking to advance in your current role or start your own business, this Business Management: Business Management course will equip you with the tools to succeed in today’s competitive business landscape. Who is this course for? Complete Business Management: Business Management Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this course. Those who are self-employed or own small businesses should consider taking this course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Complete Business Management: Business Management To enrol in this Complete Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Complete Business Management: Business Management Course. Be energetic and self-motivated to complete our Complete Business Management: Business Management Course. Basic computer Skill is required to complete our Complete Business Management: Business Management Course. If you want to enrol in our Complete Business Management: Business Management Course, you must be at least 15 years old. Career path Complete Business Management: Business Management

Level 5 Accounting and Finance & Payroll Management Level 5 Accounting and Finance & Payroll Management is concerned with the daily flow of money into and out of businesses or institutions. Level 5 Accounting and Finance & Payroll Management refers to the management of assets, liabilities, and planning for future growth. This Level 5 Accounting and Finance & Payroll Management course helps companies measure, monitor, and plan their operations effectively. If you're passionate about becoming an accounting assistant or finance manager, the Level 5 Accounting and Finance & Payroll Management course is for you. This Level 5 Accounting and Finance & Payroll Management course provides a comprehensive introduction to accounting, financial processes, concepts, and responsibilities, preparing you for a successful career in this field. Learning Outcomes After completing the Level 5 Accounting and Finance & Payroll Managementcourse, the learner will be able to - Learn the fundamentals of accounting and finance. Recognize the various types of cost data and cost analysis. Cost management and analysis reports. Understand how to handle accounts receivable and credit. Understand inventory management. Recognize the time value of money Identify accounting conventions and how to record financial data Improve managerial performance by understanding Special Offers of this Level 5 Accounting and Finance & Payroll Management Course This Level 5 Accounting and Finance & Payroll Management Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Accounting and Finance & Payroll Management Course Instant access to this Level 5 Accounting and Finance & Payroll Management Course 24/7 Support Available to this Level 5 Accounting and Finance & Payroll Management Course [ Note: Free PDF certificate as soon as completing the Level 5 Accounting and Finance & Payroll Management Course] Level 5 Accounting and Finance & Payroll Management Unlock your potential with our Level 5 Accounting and Finance & Payroll Management course! This comprehensive program focuses on the daily flow of money in and out of businesses, equipping you with the essential tools to manage finances effectively. With Level 5 Accounting and Finance & Payroll Management, you’ll master the management of assets, liabilities, and the strategic planning of future growth. Designed to help companies measure, monitor, and plan their financial operations, the Level 5 Accounting and Finance & Payroll Management course provides a deep dive into business finance as both an idea and profession. Start today and elevate your career with Level 5 Accounting and Finance & Payroll Management! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Accounting and Finance & Payroll Management Course. Who is this course for? Level 5 Accounting and Finance & Payroll Management This Level 5 Accounting and Finance & Payroll Management is for the ones who are interested in banking sector specially account and finance. Anyone who wants to advance their professional life. Requirements Level 5 Accounting and Finance & Payroll Management To enrol in this Level 5 Accounting and Finance & Payroll Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Accounting and Finance & Payroll Management Course. Be energetic and self-motivated to complete our Level 5 Accounting and Finance & Payroll Management Course. Basic computer Skill is required to complete our Level 5 Accounting and Finance & Payroll Management Course. If you want to enrol in our Level 5 Accounting and Finance Course, you must be at least 15 years old. Career path Level 5 Accounting and Finance & Payroll Management After completing this Level 5 Accounting and Finance & Payroll Management course, you may be able to pursue a variety of promising career opportunities, such as: Account manager Finance manager Administrative specialist and many more.

HR Management: HR Management Training Online Learn to Ensure a positive work environment by nurturing and supporting employees with our HR Management: HR Management course. Are you prepared to advance in your HR profession with this HR Management course? Get information and abilities from the HR Management: HR Management course that will enable you to strategically implement HR initiatives. The organisation and its personnel will both be guided toward long-term success by our HR Management: HR Management course. Each HR management class breaks down in different HR management topics and offers comprehensive advice that will enhance your HR management skills. Throughout this HR Management: HR Management course, you'll discover what it actually means to work in human resources management. Also, you will learn fresh methods for addressing conflicts at work in our HR Management: HR Management course. Studying HR Management: HR Management may teach you about crucial HR topics including diversity and inclusion, payroll, and recruitment. You will learn how to think critically as a professional by taking this HR Management: HR Management course. You will learn all you require in this HR Management course to advance your profession. After finishing the HR Management: HR Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. HR Management: HR Management course Aimed at seasoned HR professionals, HR Management to make experts with specialised modules that will let you investigate particular HR fields with which you want to identify yourself. So, don't lose time, enrol now to enhance your expertise with our specialised HR Management: HR Management course. Main Course: HR Management Training Special Offers of this HR Management: HR Management Training Course This HR Management: HR Management Course includes a FREE PDF Certificate. Lifetime access to this HR Management: HR Management Course Instant access to this HR Management: HR Management Course Get FREE Tutor Support to this HR Management: HR Management Training Course HR Management: HR Management Training Strategic planning, staffing, recruitment and selection, performance management, training, and compensation are just a few of the organizational behavior and human resource (HR) topics covered in this HR Management: HR Management Course. With a focus on the most crucial subjects, our HR Management: HR Management Course guarantees that you will develop into an efficient HR Manager for your business and support the HR team appropriately. Who is this course for? HR Management: HR Management Training Those who want to advance in their existing HR Management: HR Management careers or who want to add new levels of expertise to the HR Management department should take this HR Management: HR Management course. Requirements HR Management: HR Management Training To enrol in this HR Management: HR Management Course, students must fulfil the following requirements. To join in our HR Management: HR Management Training Course, you must have a strong command of the English language. To successfully complete our HR Management: HR Management Training Course, you must be vivacious and self driven. To complete our HR Management: HR Management Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this HR Management: HR Management Training Course. Career path HR Management: HR Management Training You can open up a number of employment doors by completing this HR Management: HR Management Training Level 3, 5 & 7 course.

Retail Management: Retail Management Level 3, 5 & 7 Are you considering a career in retail skills? If so, this Retail Management: Retail Management Course will give you the information and abilities you need to be successful in your career. During Retail Management: Retail Management, you will learn about retail management and relevant technology uses. This Retail Management: Retail Management course will address maintaining customer connections and various strategic planning. The Retail Management: Retail Management will help to understand retail management challenges and its handling techniques. Also, the Retail Management: Retail Management course will improve your understanding of the retail customer types and how to interact with them. Enrol our Retail Management: Retail Management Course, to begin your career as a retail manager! By enrolling in this Retail Management: Retail Management course, you'll be an expert at setting prices and selling your retail products. Courses are included with this Retail Management Course: Retail Management Level 3 Retail Management Level 5 Retail Management Level 7 Special Offers of this Retail Management: Retail Management Training Course This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management: Retail Management Course Instant access to thisxRetail Management: Retail Management Course Get FREE Tutor Support to this Retail Management: Retail Management Course Retail Management: Retail Management Level 3, 5 & 7 You can learn how to improve your current sales skills with the help of this advanced diploma in retail management. Retail Management: Retail Managementn will teach you how to build strong client relationships and use various marketing methods. Retail Management: Retail Management also teaches you how to use professional-level communication skills to your advantage. Retail Management: Retail Management is also useful for honing the skill of dealing with difficult customers and learning how to effectively assess customer behavior. Retail Management: Retail Management addresses the most important stock management issues. Who is this course for? Retail Management: Retail Management Level 3, 5 & 7 Anyone who wishes to acquire the knowledge and abilities necessary to operate in the retail industry should enrol in a Retail Management: Retail Management course. This Retail Management Course will also help you if you choose to further progress your career in the following courses: Level 3 Certificate in Retail Management Level 4 Certificate in Retail Management Level 5 Certificate in Retail Management Level 3 Diploma in Retail Management Level 4 Diploma in Retail Management Level 5 Diploma in Retail Management Level 6 Advanced Diploma in Retail Management Level 7 Masters Diploma in Retail Management Level 3 Advanced Certificate in Retail Management Level 3 Extended Diploma in Retail Management Level 7 Diploma in Retail Management Requirements Retail Management: Retail Management Level 3, 5 & 7 To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements. To join in our Retail Management: Retail Management Course, you must have a strong command of the English language. To successfully complete our Retail Management: Retail Management Course, you must be vivacious and self driven. To complete our Retail Management: Retail Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Retail Management: Retail Management Training Course. Career path Retail Management: Retail Management Level 3, 5 & 7 You will be capable of managing an array of tasks after completing the Retail Management: Retail Management course.

Business Administration: Level 3 Diploma in Business Administration This Business Administration: Business Administration Course will assist you in understanding teamwork concepts, dispute resolution strategies, and providing support and constructive feedback to coworkers. Boost your career with our comprehensive Business Administration course. This Business Administration course equips you with the skills needed to excel in management, finance, and operations. Whether you’re starting a new career or advancing in your current role, the Business Administration course covers everything from organizational leadership to strategic planning. By enrolling in our Business Administration course, you’ll gain essential tools for effective decision-making and problem-solving. With a focus on practical, real-world applications, the Business Administration course is perfect for anyone looking to strengthen their professional abilities. Unlock endless opportunities with our Business Administration course. This Business Administration course is designed to provide in-depth knowledge of essential business functions. Whether you're aiming for leadership roles or seeking to enhance your career, the Business Administration course covers management principles, finance, human resources, and operations. With this Business Administration course, you'll learn strategic decision-making and problem-solving skills. The Business Administration course will help you become an asset to any organization. Take control of your future by enrolling in the Business Administration course today and advance your career with the expertise this Business Administration course offers. Main Course: Level 3 Diploma in Business Administration Course Free Courses included with Business Administration: Business Administration Course: Along with Business Administration: Business Administration Course you will get free Level 5 Diploma in Business Analysis Along with Business Administration: Business Administration Course you will get free Level 7 Business Management Course Special Offers of this Business Administration: Business Administration Course; This Business Administration: Business Administration Course includes a FREE PDF Certificate. Lifetime access to this Business Administration: Business Administration Course Instant access to this Business Administration: Business Administration Course 24/7 Support Available to this Business Administration: Business Administration Course [ Note: Free PDF certificate as soon as completing the Business Administration: Business Administration Course] Business Administration: Level 3 Diploma in Business Administration Our Business Administration course offers comprehensive training in all aspects of Business Administration, designed to enhance your career. The Business Administration course covers key areas like finance, marketing, and human resources, ensuring a strong foundation in Business Administration principles. Whether you're just starting or looking to advance, this Business Administration course provides the tools you need. With practical case studies and expert guidance, our Business Administration course ensures you're prepared for the challenges of modern business. Who is this course for? Business Administration: Level 3 Diploma in Business Administration This Business Administration: Business Administration Course is suitable for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency requirements of the Intermediate Apprenticeship Framework in Business Administration: Business Administration. Requirements Business Administration: Level 3 Diploma in Business Administration To enrol in this Business Administration Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Administration: Business Administration Course. Be energetic and self-motivated to complete our Business Administration: Business Administration Course. Basic computer Skill is required to complete our Business Administration: Business Administration Course. If you want to enrol in our Business Administration: Business Administration Course, you must be at least 15 years old. Career path Business Administration: Level 3 Diploma in Business Administration This Business Administration: Business Administration Course qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant

HR Management: HR Management Course Online A successful organisation is only as good as its people. Human Resources Management (HRM) HR Management: HR Management Course is crucial in ensuring that an organisation has the right people for success. Forward-thinking businesses are becoming more selective in their recruitment and hiring strategies around the world. The challenge for the HR Management: HR Management Course is to build a capable and committed workforce with limited resources available. HR professionals are in charge of attracting, hiring, training, and retaining qualified and valuable employees. They are also responsible for detecting and addressing performance issues, grievances, absenteeism management, and ensuring workplace health and safety regulations are met. This HR Management: HR Management Course covers the range of human resource (HR) and organisational behaviour (OB) activities all business professionals need to understand, such as strategic planning, staffing, recruitment and selection, performance management, training, and compensation. Our HR Management: HR Management Course focuses on the most important topics and ensures that you evolve as an effective HR Manager for your company and assist the HR team accordingly.. Why choose this HR Management: HR Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. HR Management: HR Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the HR Management: HR Management Course. [ Note: Free PDF certificate as soon as completing the HR Management: HR Management Course] HR Management: HR Management Course Online This HR Management: HR Management Course consists of 17 modules Course Curriculum of HR Management: HR Management Course Module 01: Introduction Module 02: Recruitment and Selection Module 03: Employee Relationship Module 04: Performance Management Module 05: The Necessity of Training & Development in the Workplace Module 06: Motivating and Rewarding Employees Module 07: Equality and Diversity Module 08: Health and Safety of Employees Module 09: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Certification of HR Management: HR Management Course After completing the HR Management: HR Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of HR Management: HR Management Course After completing HR Management: HR Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? HR Management: HR Management Course Online This HR Management: HR Management Course is ideal for anyone who wants to learn in-depth about HRM - HR Management: HR Management Course. Existing HR workers who are desperate for promotion should consider this course. This course is open to business management students and anyone looking to enhance their resume and career opportunities. Requirements HR Management: HR Management Course Online To enrol in this HR Management: HR Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR Management: HR Management Course. Be energetic and self-motivated to complete our HR Management: HR Management Course. Basic computer Skill is required to complete our HR Management: HR Management Course. If you want to enrol in our HR Management: HR Management Course, you must be at least 15 years old. Career path HR Management: HR Management Course Online This HR Management: HR Management Course qualification can help you in a range of professions. Some of them are listed below: Human Resource Managers Personal Assistant Recruiter Human Resource Director HR Coordinator Payroll Manager

Getting Started Enhance your career and earn the highest qualification available in business and management. The Doctor of Business Administration taught and awarded by the University of Central Lancashire is designed for senior managers and consultants who wish to learn and earn an advanced administration level while working full-time. DBA is a demanding research-based programme suitable for candidates pursuing higher-level business administration qualifications after an MBA. This programme provides a solid foundation in various aspects of business, including management, marketing, finance, and operations. Students can expect to gain practical insights into real-world business scenarios, enabling them to make informed decisions and solve complex problems effectively. You're learning journey will include: Lectures and guided reading. Active group work. Case studies. Videos. Reviews of current events and student presentations. You'll develop applied research skills as you evaluate industry-related problems critically. Throughout the programme, students receive support from experienced academics and industry professionals who provide guidance and feedback on their research projects. The programme is delivered through online webinars and independent study, allowing students to balance their studies with work and personal commitments. Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. School of Business and Technology London partners with Chestnut Education Group to promote this Doctor of Business Administration programme.  About Awarding Body Founded in 1828, the University of Central Lancashire is a public university based in Preston, Lancashire, England. Today, UCLAN is one of the largest in the United Kingdom, with a student and staff community of nearly 38,000. At present, the University has academic partners in all regions of the globe, and it is on a world stage that the first-class quality of its education was first recognised. In 2010, UCLAN became the first UK modern Higher Education institution to appear in the QS World University Rankings. In 2018, the Centre for World University Rankings estimated Central Lancashire to be in the top 3.7 per cent of all global universities, highlighting the growth the University has made in offering students real-world learning experiences and reflecting the University's extensive pool of academic talent. Ranked in the top 7% of universities worldwide. Student Communities from more than 100 countries WES Recognised Qualifi is a UK Government (Ofqual.gov.uk) regulated awarding organisation and has developed a reputation for supporting relevant skills in a range of job roles and industries, including Leadership, Enterprise and Management, Hospitality and catering, Health and Social Care, Business Process Outsourcing and Public Services. Qualifi is also a signatory to BIS international commitments of quality. The following are the key facts about Qualifi. Regulated by Ofqual.gov.uk World Education Services (WES) Recognised Assessment Assignments and Project No examination Entry Requirements Applicants should normally have a Master's degree or equivalent and work in or have recently worked with in business administration. If English is not your first language, you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.5 (Academic level) or equivalent English Language qualification. Progression Upon completing the doctorate programme, learners will possess the necessary skills and knowledge to pursue various career opportunities in administration, management research, etc. One can choose from various positions upon successfully completing a DBA. Some of the most notable career paths are Professor and Postdoctoral Researcher, Market Research Analyst, Economic Analyst, etc. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1: Qualifi Level 8 Diploma in Strategic Management and Leadership Programme Structure The course is structured around eight mandatory units, encompassing various topics aligned with learning outcomes. Each unit holds a value of 20 credits. Learners can participate in lectures and workshops to familiarize themselves with the subject. Attaining a total of 160 credits by completing all units is a prerequisite for the issuance of the Diploma. Unit 800: Leadership Qualities and Practice Unit code: A/506/9126 This unit delves into the connections between leadership and management within strategic operations. It scrutinizes various leadership styles, their underlying principles, and associated concepts. The unit also investigates methods to assess and enhance team performance to achieve strategic business and operational goals. Additionally, it encompasses the interplay between strategic management and leadership, containing crucial leadership principles, theories, and their alignment with organizational strategy. Unit 701: Research Methods Unit code: Y/506/9134 The objective of this unit is to enhance the learner's knowledge and comprehension of academic practices and research methodologies. It employs a problem-based learning approach to cultivate practical proficiency in areas relevant to educational practice and research in business and management. Unit 801: Personal Leadership Development as a Strategic Manager Unit code: F/506/9127 This unit focuses on the strategic leadership skills essential for directors and senior managers to effectively guide international organizational strategic initiatives, collaborating with partners, buyers, suppliers, customers, and competitors. Unit 802: Strategy Development in Cross Border and Global Organisations Unit code: F/506/9130 This unit tackles formulating strategies for cross-border or global organizations, which encounter complexities stemming from political, religious, cultural, and social differences, as well as the management of organizations operating within specific country boundaries. Unit 803: Strategic Planning for Cross Border and Global Organisations Unit code: L/506/9132 This unit scrutinises the diverse influences and effects on cross-border or global organisations and how they contribute to the development of successful strategies and the mitigation of risks. Unit 804: Strategic Direction in Cross Border and Global Organisations Unit code: R/506/9133 This unit provides senior strategic managers with the opportunity to delve into the influences and effects of cross-border and global policy and strategy. It aims to facilitate enhancements in establishing direction, shaping the approach, and forecasting the success of cross-border or worldwide policy and procedure. Unit 805: Strategic Communication Unit code: L/506/9129 The unit aims to develop the ability to critically assess and appreciate the impact of media on international organisations. It considers stakeholders, political and pressure groups, as well as the part played by media owners. Unit 806: Culture and its Impact on Strategy Unit code: J/506/9128 This unit strives to foster a profound comprehension of the intricacies faced by internationally operating organizations and how this impacts the strategy development process. It employs well-reasoned and thoroughly researched perspectives to cultivate alternative viewpoints.   Phase 2 - Doctor of Business Administration Programme Structure Stage 1 - Taught component The Reflexive Practitioner Management, Rhetoric, Policy and Practice Research Methodologies and Design Qualitative Research Methods Quantitative Research Methods Accordion Title Stage 2 - Research component The Reflexive Practitioner     Delivery Methods The Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. This doctorate from the University of Central Lancashire is offered as a block teaching and research programme. The DBA will run at the Preston Campus of the University. You'll have full access to the Library and information resources of the University throughout the DBA and may use all social, cultural and sports facilities of the University. Stage 1 - Taught component The DBA Taught Programme consists of six taught modules, each being completed through a four-day intensive workshop plus a period of private study both before and after the workshop. During Stage 1 you will develop critical and reflective skills at doctoral level, through the requirement to think conceptually, apply critical thinking, and reasoning skills and to challenge orthodoxy relating to the body of knowledge and research relating to Management and Organisation. Action learning is incorporated within the study sessions and is an important and distinctive feature of our DBA. You will work in sets or small development groups with fellow participants throughout the programme and also develop your skills as a critical and reflective learner. Stage 2 - Research component The DBA Research Programme - as part of the development process of your DBA project, you will have worked with the DBA staff to agree a suitable supervisory team, including a Director of Studies. This team will work with you throughout Stage 2 helping you to design and implement your own particular DBA project. This will normally take two years working on a part-time basis although you may choose to work at a pace that requires more time and you may therefore take up to five years. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

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Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.