24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Discover How to Transform LinkedIn into Your Ultimate Tool for Business Success! Agenda Introduction to LinkedIn's Potential Identifying Your Ideal Customer Profile (ICP) LinkedIn Statistics: Why You Should Be Using LinkedIn Optimising Your LinkedIn Profile Effective Networking Strategies 3 Step Posting Strategy Using LinkedIn Automation (Free system shared within the session) Demonstration of System In Action Key Takeaways Workshop Conclusion About this event Turn LinkedIn into Your Go-To Tool for Business Wins I've been in the business of attracting new customers and boosting sales for nearly 20 years. Through all the challenges, I've learned what really works to make businesses of all sizes thrive. Now, I'm here to share that goldmine of knowledge with you. Why This Masterclass? Things have changed in how we find new business, and we've got to change with them. We're living in a digital world, and it's time to update our methods or we'll be left behind. Success on LinkedIn comes from building true, meaningful connections. This masterclass is your chance to learn from what I've been through and use it to give your business a boost. Unlock Your Potential: What You'll Gain: 💪The Power of LinkedIn: See how LinkedIn can open new doors for your business. 👨💼Finding Your Perfect Customer: Learn how to spot and connect with the people who need what you offer. 💻 Why LinkedIn Matters: Real talk on why LinkedIn is essential for your business plan. 💥Making Your Profile Pop: Tips to make sure you catch the eye of potential clients. 👯Networking the Right Way: How to make genuine connections that pay off. 📬My 3-Step Plan for Posts: Learn how to write posts that people want to read and respond to. 🤖 Smart Use of Automation: Find out about free tools that make finding leads easier. 👩🏭 Key Lessons to Take Away: Practical advice you can start using right away. 🏁 Wrapping Up: We'll end with a clear plan to make your LinkedIn work harder for you Why Learn from Me? I do LinkedIn differently. Instead of pushing hard sales, I focus on real connections, sharing stories, and planning smart content. This masterclass isn't just about learning; it's about changing how you use LinkedIn. You'll go from just making contacts to really growing your business, all while staying true to yourself. Join the Journey: Redefine how you use LinkedIn to get leads in a way that's true to you. With me guiding you, learn how to turn LinkedIn into a key player for your business success. Spaces always fill up fast with only 5 seats per session! So make sure you reserve your spot and get ready to master LinkedIn and boost your business! Cant wait to meet you! Jodie 💜 Frequently asked questions What experience do you have? I'm a CPD certified business owner with nearly two decades of experience in creating effective strategies for businesses of all sizes, from solo entrepreneurs to SMEs and well-known brands. My expertise lies in generating new business opportunities and driving growth. Who is this masterclass for? This masterclass is designed for anyone looking to leverage LinkedIn to grow their business. Whether you're a beginner unsure where to start or you're already on LinkedIn but not seeing the results you want, this session will provide valuable insights and strategies for success. What will I learn in this masterclass? You'll learn how to optimise your LinkedIn profile, identify and engage your ideal customer, and use strategic content and storytelling to build genuine connections. We'll also cover effective networking strategies, a simple yet powerful posting strategy, AND how to use LinkedIn automation tools. How is this masterclass different from others? What sets this masterclass apart is the focus on authentic relationship-building over hard sales tactics. You'll gain insights from my 20 years of experience in generating business growth, packaged in practical, actionable strategies that respect the authenticity of your brand! What results can I expect from applying what I learn? By applying the strategies and insights from this masterclass, you can expect to see a noticeable improvement in your LinkedIn presence. This includes attracting more of your ideal clients, increasing engagement on your posts, and ultimately, generating more leads and sales opportunities!
The Podcasting course offers a comprehensive journey into the world of podcast creation, from foundational concepts to advanced techniques. Participants will gain a deep understanding of podcasting fundamentals, including planning, recording, editing, and promotion. With practical insights into podcasting tools, voice coaching, and video podcasting, this course empowers individuals to create engaging and professional podcasts. Participants will also learn about effective promotion and the option of outsourcing tasks for a successful podcasting venture. Learning Outcomes: Establish a strong foundation in podcasting fundamentals and its role in modern media. Develop effective podcast planning strategies to engage and captivate listeners. Explore a variety of podcasting tools and software for seamless production. Learn recording techniques for producing high-quality podcast episodes. Enhance vocal delivery and presentation skills through power voice coaching. Gain expertise in editing podcast episodes for polished content. Navigate the process of publishing and distributing podcasts across platforms. Extend your podcasting skills to video content creation for wider audience engagement. Why buy this Podcasting? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Podcasting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Podcasting course is ideal for Aspiring podcasters eager to dive into the world of audio storytelling. Content creators looking to expand their audience through podcasting. Marketers and entrepreneurs aiming to leverage podcasts for brand exposure. Individuals with a passion for broadcasting and sharing their expertise. Prerequisites This Podcasting was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Podcaster - Earnings vary based on audience size, sponsorship, and monetization strategies. Content Creator - Average Salary: £25,000 - £40,000 per year. Digital Marketer - Average Salary: £28,000 - £45,000 per year. Media Producer - Average Salary: £30,000 - £50,000 per year. Communication Specialist - Average Salary: £25,000 - £35,000 per year. Course Curriculum Module 01: Podcasting Fundamentals Podcasting Fundamentals 00:18:00 Module 02: Planning Podcast Planning Podcast 00:26:00 Module 03: Podcasting Tools Podcasting Tools 00:15:00 Module 04: Recording a Podcast Recording a Podcast 00:15:00 Module 05: Power Voice Coaching Power Voice Coaching 00:18:00 Module 06: Editing Your Podcast Editing Your Podcast 00:25:00 Module 07: Publishing Podcast Publishing Podcast 00:22:00 Module 08: Creating a Video Podcast Creating a Video Podcast 00:16:00 Module 09: Promoting and Marketing Promoting and Marketing 00:14:00 Module 10: Podcast Outsourcing Podcast Outsourcing 00:13:00 Assignment Assignment - Podcasting 00:00:00
ðï¸ Unleash Your Podcasting Potential! ð¥ Are you ready to captivate audiences on YouTube and Facebook through the power of podcasting? Look no further! Introducing our cutting-edge online course: Wirecast and Buzzsport - Podcasting for YouTube and Facebook. ð Elevate Your Podcasting Game This comprehensive course is designed for aspiring podcasters and content creators eager to master the art of engaging storytelling and seamless production. With a perfect blend of Wirecast and Buzzsport, discover how to: ð¬ Create Professional-Quality Videos: Learn the ins and outs of Wirecast to produce high-quality video content with multiple cameras, overlays, and captivating visuals. ðï¸ Craft Compelling Podcasts: Dive deep into Buzzsport's innovative tools to refine your audio content, making your podcasts stand out with crystal-clear sound and editing finesse. ð Grow Your Audience: Unlock the secrets to leveraging YouTube and Facebook to expand your reach, engage viewers, and build a loyal fanbase for your podcast. ð§ Master Technical Know-How: From setup to troubleshooting, become proficient in using Wirecast and Buzzsport, ensuring a smooth and professional production every time. ð©âð« Why Choose Our Course? Led by industry experts with years of experience, this course offers: â Step-by-Step Guidance: Easy-to-follow tutorials that take you from beginner to expert level in podcasting for YouTube and Facebook. â Interactive Learning: Engaging lessons, practical exercises, and real-life examples that accelerate your learning curve. â 24/7 Support: Access to a vibrant community and dedicated support, ensuring you never feel stranded on your podcasting journey. ð Special Limited-Time Offer Enroll now and gain instant access to bonus materials, including templates, resources, and insider tips to supercharge your podcasting success. ð Join Our Community of Successful Podcasters Today! Don't miss out on this opportunity to turn your passion for podcasting into a professional and captivating experience for your audience. Enroll now in Wirecast and Buzzsport - Podcasting for YouTube and Facebook and unlock the door to podcasting excellence! Course Curriculum Module 1: Wirecast is the software I use to record and stream live simultaneously! Wirecast is the software I use to record and stream live simultaneously! 00:00 Module 2: What recording software and podcast hosting do I use_ What recording software and podcast hosting do I use_ 00:00 Module 3: One video on YouTube and Facebook plus podcast episode daily One video on YouTube and Facebook plus podcast episode daily 00:00 Module 4: Why do a vlog and a podcast_ Why do a vlog and a podcast_ 00:00 Module 5: The power of a simple background and making it about me The power of a simple background and making it about me 00:00 Module 6: Accountability, workflow, and producting amazing results Accountability, workflow, and producting amazing results 00:00 Module 7: Branding, choosing a name, and consistency Branding, choosing a name, and consistency 00:00 Module 8: Free stock photos with Pexels for a background Free stock photos with Pexels for a background 00:00 Module 9: Filming is so easy with Wirecast! Filming is so easy with Wirecast! 00:00 Module 10: Avoiding the temptation to wait or not try Avoiding the temptation to wait or not try 00:00 Module 11: Promoting a podcast and vlog is easy by sharing with friends Promoting a podcast and vlog is easy by sharing with friends 00:00 Module 12: A vision for an amazing podcast and vlog A vision for an amazing podcast and vlog 00:00 Module 13; Start a live vlog in 2 clicks on Facebook! Start a live vlog in 2 clicks on Facebook! 00:00 Module 14: Editing, scripting, planning, and sharing Editing, scripting, planning, and sharing 00:00 Module 15: Preparing my thumbnail quickly with Camtasia and a Pexels photo Preparing my thumbnail quickly with Camtasia and a Pexels photo 00:00 Module 16: Preparing to go live on Wirecast Preparing to go live on Wirecast 00:00 Module 17: Final countdown to live on Facebook, YouTube, and Twitch Final countdown to live on Facebook, YouTube, and Twitch 00:00
ð Unlock Your Presentation Potential with PowerPoint Mastery Basics! ð Are your presentations lacking that wow factor? Do you find yourself struggling to engage your audience and convey your message effectively? It's time to transform your presentations into captivating masterpieces with our groundbreaking course - PowerPoint Mastery Basics! ð Why PowerPoint Mastery Basics? â Unleash Your Creativity: Discover the hidden features of PowerPoint that will turn your slides from dull to dynamic. Learn how to design visually stunning presentations that captivate your audience's attention. â Boost Your Efficiency: Say goodbye to hours spent tweaking your slides. Master time-saving techniques and shortcuts that will streamline your workflow, allowing you to create impactful presentations in record time. â Command Attention: Learn the art of storytelling through slides. Understand how to structure your content for maximum impact, keeping your audience engaged from start to finish. â Professionalism Redefined: Elevate your presentations to professional standards. Discover design principles, formatting tricks, and visual hierarchy techniques that will make your slides stand out in any professional setting. â Interactive Learning: Our course is not just about theory; it's a hands-on experience. Dive into practical exercises and real-world examples that reinforce your learning and ensure immediate application of newfound skills. â Lifetime Access and Updates: Get unlimited access to the course content and benefit from future updates. Stay ahead of the curve as PowerPoint evolves, and continue to refine your skills over time. ð Who Can Benefit? ð©âð¼ Business Professionals: Impress your clients and colleagues with polished presentations that convey your ideas persuasively. ð¨âð« Educators: Transform your classroom experience with engaging presentations that enhance learning and retention. ð©âð» Entrepreneurs: Pitch your ideas with confidence and leave a lasting impression on potential investors and partners. ð¨âð Students: Stand out in your academic presentations with visually compelling slides that showcase your understanding of the subject matter. ð Don't miss out on this opportunity to revolutionize your presentations and leave a lasting impact! Join PowerPoint Mastery Basics today! Course Curriculum Basic Overview 02:46 Using The Right Mouse Button 02:49 The Home Menu - Clipboard Sub Menu - Editing Sub Menu 02:56 The Home Menu - Slides Sub Menu 03:24 The Home Menu - Font and Paragraph Sub Menus 03:19 The Home Menu - Drawing Sub Menu - Dictation Sub Menu 06:14 The Home Menu - Importing from Keynote and Google Docs 00:00 The Insert Menu - 3D Models and Add Ins 00:00 The Insert Menu - The Images Sub Menu 00:00 The Insert Menu - Media Sub Menu 00:00 The Design Menu 00:00 The Transitions Menu 00:00 The Animations Menu - Part One 00:00 The Animations Menu - Part Two 00:00 The Slide Show Menu 00:00 The Presenter View 00:00 The Review Menu 00:00 Sharing and Collaboration 00:00 The View Menu 00:00 View and Outline Command Example 00:00 Advanced Overview and Workspace 00:00 The File Menu - Export Command 00:00 The File Menu - Options Sub Menu 00:00 Adding Sections 00:00 Using Smart Art 00:00 Hyperlinks 00:00 Adding 3D Images 00:00 Using the Actions Button 00:00 Using the Zoom Feature 00:00 Using the Screen Recorder 00:00 Using the Picture Background 00:00 Slide Master - Picture Background 00:00 Slide Master - Part 2 00:00 Using the Slide Sorter View 00:00 Using the Presenter View (1) 00:00 Using the Presenter View (2) 00:00 Present Your Presentation Online 00:00 Insert Menu - Add Ins (1) 00:00 Insert Menu - Add Ins (2) 00:00 Conclusion and Collaboration 00:00
Unlock the sky's creative possibilities with our course: 'Drone Photography: Aerial Imaging and Cinematography'. Navigate beyond traditional photography to master the art of capturing awe-inspiring visuals from above. This comprehensive programme educates you from the basics of drone operation to the nuanced art of night aerial imaging. Safety comes first; therefore, we include modules on drone operations and the regulations governing this realm in the UK. You'll also delve into the world of camera configurations and optimum gear selection to ensure impeccable image quality. Build your drone photography portfolio while you learn, giving you a tangible edge in the marketplace. Learning Outcomes Acquire the knowledge to safely operate drones for aerial imaging. Understand the technical specifications and configurations of drone-compatible cameras and equipment. Master the fundamental and advanced techniques of capturing stunning aerial visuals. Gain expertise in night drone photography, including planning and executing night-time shoots. Confidently navigate the UK drone regulations and maintain compliance while executing projects. Why buy this Drone Photography: Aerial Imaging and Cinematography? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Drone Photography: Aerial Imaging and Cinematography there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Drone Photography: Aerial Imaging and Cinematography for? Aspiring photographers keen on venturing into aerial imaging. Hobbyists with a knack for visual storytelling from different perspectives. Journalists who want to incorporate aerial visuals in their narratives. Individuals in real estate or agriculture seeking to leverage drone imaging for site evaluation. Filmmakers looking to add an extra cinematic dimension to their projects. Prerequisites This Drone Photography: Aerial Imaging and Cinematography does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Drone Photography: Aerial Imaging and Cinematography was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Drone Photographer - Average Salary: £30,000 - £40,000 per annum Aerial Cinematographer - Average Salary: £45,000 - £60,000 per annum Real Estate Imaging Specialist - Average Salary: £25,000 - £35,000 per annum Agricultural Drone Analyst - Average Salary: £28,000 - £40,000 per annum Drone Journalism Reporter - Average Salary: £35,000 - £50,000 per annum Aerial Visuals Editor - Average Salary: £30,000 - £45,000 per annum Course Curriculum Module 01: Introduction to Drone Photography Introduction to Drone Photography 00:18:00 Module 02: Drone Operations and Safet Drone Operations and Safet 00:17:00 Module 03: Cameras and Equipment Cameras and Equipment 00:16:00 Module 04: Photography Basics and Techniques Photography Basics and Techniques 00:16:00 Module 05: Advanced Drone Photography Techniques Advanced Drone Photography Techniques 00:16:00 Module 06: In-depth Study on Night Drone Photography In-depth Study on Night Drone Photography 00:20:00 Module 07: Understanding Drone Flying Regulations in the UK Understanding Drone Flying Regulations in the UK 00:19:00 Module 08: Building Your Drone Photography Portfolio Building Your Drone Photography Portfolio 00:17:00
Women in Healthcare Leadership Workshop Our Aims For This Workshop: Become clear about your leadership style and philosophy. Understanding how to navigate yourself and your team in a VUCA environment. How to communicate with presence and impact. Topic 1 Foundations For Effective Leadership Develop your leadership story – (know yourself) Your values, influences and leadership philosophy Clear vision and purpose as a leader Adapting style to suit the context Topic 2 Leading Through Rapid Change (Uncertainty) Exploring the VUCA environment (Volatile, Uncertain, Complex, Ambiguous) Understanding the psychological process of change Resilience and stress management Topic 3 Communication Skills For Influential Leaders How to prepare to be present so you have a presence Explore and understand your own innate communication style Importance of voice, pace, trust, and rapport THE FACILITATOR Ruth Sangale Ruth has 20 years HR and OD experience in the public and private sectors, leaving the NHS in 2012 to set up her own business “Enjoy Work” and specialise in Creative Leadership development and executive coaching. She works internationally coaching and running residential leadership programs for global organisations such as UNICEF, WHO, UN Women, and PLAN International and charitable NGOs in a range of countries including, Afghanistan, Brazil, India, Kenya, and Belize. In the UK she designs and delivers workshops for mostly the NHS, on topics such as career development, resilience and positive psychology, feedback skills, coaching skills for leaders and team development. She is an ICF-accredited coach and has an M Sc in Innovation, Creativity and Leadership. In her work she uses creative tools such as drama, visualization, drawing, mindfulness and storytelling to stimulate creative thinking and develop leadership capability. She has two daughters and in her free time loves hiking, climbing mountains and salsa dancing. THE PANEL Sam Foster - Chief Nursing Officer - Oxford University Teaching Hospitals Sam joined the Board of Oxford University Hospitals NHSFT in September 2017 as an experienced Chief Nurse who previously worked at the Heart of England NHS Foundation Trust where she held the role of Chief Nurse for four years. Sam has also worked in a number of Trusts in clinical, operational and educational roles. Sam's portfolio includes the professional leadership and education of over 5,000 Nurses, Midwives and AHPs. In addition to the Executive leadership of the Trust Facilities and PFI Services, she is accountable for the Estates and delivery of the capital program. Sam leads the Urgent Care program across the Oxfordshire system. Avey Bhatia - Chief Nursing Officer - Guys & St Thomas’ NHS Trust Avey Bhatia is Chief Nurse at Guy’s and St Thomas’ Trust. Avey returned to the Trust as Chief Nurse in November 2020, having trained as a critical care nurse at St Thomas’ in the early part of her career. Avey qualified in 1991 and her clinical experience includes theatres, general intensive care, coronary care and cardiothoracic nursing. She held various staff nurse and sister posts at hospitals in London before becoming Chief Nurse and Director of Infection Prevention and Control at St George's University Hospitals NHS Foundation Trust in 2017. Avey holds a postgraduate diploma in health services management and a Masters in Public Administration. She is also the Trust’s Director of Patient Experience, and the executive lead for adults’ and children’s safeguarding, and for infection, prevention and control. Beyond Guy’s and St Thomas’, Avey is Vice President for the Florence Nightingale Foundation and Honorary Vice President of The Nightingale Fellowship. She is a Trustee for the St John of Jerusalem Eye Hospital Group. Caroline Alexander CBE - Group Chief Nurse - Barts NHS Trust Caroline graduated as a nurse in 1987 from Edinburgh University (BSc/RGN) and has an MSc in Nursing Studies from South Bank University (2001). From 1987 to 1993 she specialised in nursing older people in Edinburgh and then London at Guy’s Hospital as a ward sister. Caroline then worked for the Foundation of Nursing Studies for three years supporting nurses to use research in practice. In 1998 Caroline returned to the NHS and worked in Tower Hamlets in a range of roles within older people’s services. In 2005, Caroline took up her first Director post, as Director of Nursing and Therapies within Tower Hamlets PCT. With the clustering of PCTs in London in 2011, she took on the Director of Nursing and Quality within NHS East London and the City initially and then within NHS North East London when the clusters merged in 2012. until she joined NHS England as Regional Chief Nurse for London in April 2013. Caroline took up her current role of Chief Nurse for Barts Health in March 2016. Caroline was a 2008 Florence Nightingale Leadership Scholar and has been awarded Honorary Doctorates from City, University of London in 2017, Middlesex University in 2018 and University of East London in 2021. She is a Trustee of the Foundation of Nursing Studies. In 2020 she was made a CBE in the Queen’s Birthday Honours. Who will attend? Emerging Leaders looking to step into management roles Current Leaders looking to progress into senior management roles This workshop is open to any woman who works in health care and wants to take her next step in their career; women include trans women and non-binary people who are comfortable in a female-centered group. Group Rate Discounts 2-3 people, 7% discount 4+ people, 20% discount We have two group rates which you can take advantage of depending on the size of the group you wish to book: Option 1️⃣ Groups between 2 & 3 are eligible for the 7% Discount. Please use this code at checkout: GROUP 2+ Option 2️⃣ For groups of over 4+ attendees, the eligible discount is 20%. Please use this code at checkout: GROUP 4+ Where do I add the discount code?
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Ever feel like words fall short when expressing your deepest emotions? In the UK, 1 in 4 adults experience mental health issues each year, and sometimes traditional therapy can feel, well, a bit...uninspiring. That's where drama therapy comes in. This Drama Therapy course delves into the transformative world of Drama Therapy, where creativity becomes a therapeutic tool. You'll discover the science behind its benefits, from boosting emotional intelligence to tackling social anxieties. Master the Developmental and Integrated Model, explore metaphors, role-playing techniques, Role Theory, Psychodrama, and ethically assess and evaluate therapeutic sessions. This Award in Drama Therapy at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcome Define Drama Therapy and its core principles. Articulate the diverse benefits of Drama Therapy for various age groups. Master key techniques like storytelling, role-playing, and improvisation. Apply the Developmental and Integrated Model to therapeutic practice. Navigate ethical considerations in Drama Therapy interventions. Assess and evaluate Drama Therapy sessions for optimal outcomes. Drama therapy is a rapidly growing field, offering rewarding opportunities in healthcare, education, and community settings. This Drama Therapy course will equip you with the knowledge and skills to become a leader in this dynamic field, empowering others to heal and grow through the magic of play. Don't let your inner spotlight stay dimmed; ignite your journey towards healing and growth today. Enrol now in our Drama Therapy course! Why Prefer This Course? Get a free student ID card with Drama Therapy Training Get instant access to this Drama Therapy course. Learn Drama Therapy from anywhere in the world The Drama Therapy is affordable and simple to understand This is an entirely online, interactive lesson with voiceover audio Lifetime access to the Drama Therapy course materials The Drama Therapy comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Drama Therapy course: Module 01: Introduction to Drama Therapy Module 02: Benefits of Drama Therapy Module 03: Metaphors and Symbols Module 04: Processes and Techniques Module 05: Developmental and Integrated Model of Drama Therapy Module 06: Role Theory Approach and Psychodrama Module 07: Assessment, Evaluation and Ethics Module 08: Drama Therapy for Various Age Groups Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Award in Drama Therapy at QLS Level 2 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Drama Therapy course. This course is open to everybody. Requirements Drama Therapy You will not need any prior background or expertise to enrol in this course. Career path After completing this Drama Therapy course, you are ready to start your career or begin the next phase of your career, such as: Drama Therapist Arts Therapist Expressive Arts Facilitator Clinical Supervisor Researcher Creative Consultant Certificates Certificate of completion Digital certificate - £10 Award in Drama Therapy at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Award in Drama Therapy at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)