19925 Step courses

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

This comprehensive course delves into the realm of cutting-edge technology, guiding you from Rust basics to mastery. Discover the potential of GPT-4 as you build 'Auto-Gippity', an AI code wizard. Harness Rust's speed and safety, and revolutionize coding with blazing-fast, memory-safe automation for next-gen software engineering!

Are you looking to elevate your expertise in conference and event management? Our Conference Event Management Training Course offers a detailed and strategic approach to mastering the skills necessary for successful event organisation. From planning and budgeting to logistics and stakeholder coordination, this course equips you with the knowledge to tackle all the moving parts of a conference. Whether you’re a beginner or have prior event experience, you'll find the insights offered valuable for enhancing your career in this dynamic industry. Through our expertly designed online programme, you’ll gain a thorough understanding of event planning methodologies and best practices. You’ll learn how to manage every aspect of an event, from venue selection to guest services and post-event analysis. With flexible learning that suits your schedule, this course ensures you can easily digest the content at your own pace. Get ready to approach your next event with a fresh perspective and the professional tools that will make a lasting impact on your success. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Conference Event Management Module 01 : Introduction to Conference Event Management Module 02 : Pre-Event Planning Module 03 : Programme Design and Coordination Module 04 : Promotion and Marketing Module 05 : Onsite Management Module 06 : Post-Event Evaluation and Follow-up Module 07 : Sustainability and Environmental Management Module 08 : International Conference Planning Module 09 : Hybrid and Virtual Conference Planning Module 10 : Sponsorship and Fundraising Strategies Learning Outcomes: Gain foundational knowledge in Conference Event Management. Develop robust pre-event planning strategies for seamless execution. Design and coordinate engaging event programmes effectively. Execute targeted promotion and marketing campaigns. Manage on-site logistics for a successful event experience. Conduct post-event evaluations and implement follow-up strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Event Planners and Coordinators Marketing Professionals seeking Event Expertise Individuals Interested in Sustainable Event Practices Students Exploring Event Management Careers Professionals Transitioning to Conference Planning Marketing and Communications Graduates Event Enthusiasts Looking to Hone Skills Business Owners Seeking Event Management Knowledge Career path Conference Coordinator Event Marketing Manager Sponsorship and Fundraising Specialist Virtual Event Planner Programme Manager Sustainability Consultant in Events Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Looking to sharpen your understanding of modern assembly line processes from the comfort of your own space? Our Assembly Operative Training Course is a focused, no-nonsense route to learning the fundamentals of efficient production assembly, tailored for those ready to make their mark in the manufacturing and production sector. With structured modules designed for clarity and ease, this course delivers what you need – without the fluff. You’ll explore the core responsibilities, workflow methods, quality awareness, and essential safety protocols every successful assembly operative must know. Whether you're new to the industry or looking to refresh your knowledge, our online format ensures flexible learning that fits your schedule. No jargon, no distractions – just straight-up learning delivered with a touch of wit and plenty of purpose. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Assembly Operative Module 01 : Introduction To Assembly Operations Module 02 : Assembly Tools And Materials Module 03 : Assembly Line Setup and Maintenance Module 04 : Health And Safety In Assembly Operations Module 05 : Laws And Regulations In Manufacturing Module 06 : Communication In Assembly Operations Module 07 : Assembly Line Performance and Continuous Improvement Module 08 : Advanced Assembly Techniques and Technologies Learning Outcomes: Master fundamental assembly techniques for efficient production. Identify and utilize various assembly tools and materials effectively. Implement health and safety protocols in assembly operations seamlessly. Demonstrate compliance with manufacturing laws and regulations. Enhance communication skills crucial for teamwork on the assembly line. Drive continuous improvement in assembly line performance. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to start a career in assembly operations. Entry-level workers seeking to enhance their manufacturing skills. Manufacturing enthusiasts keen on mastering assembly techniques. Professionals looking to transition into the manufacturing sector. Students aiming to gain specialized knowledge in assembly operations. Individuals committed to ensuring safety and compliance in production. Career path Assembly Line Operator Manufacturing Technician Quality Control Inspector Production Coordinator Warehouse Associate Maintenance Technician Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Archaeological Fieldwork Techniques Course offers a deep dive into the fascinating world of archaeology, focusing on the essential methods used by archaeologists in the field. From surveying techniques to excavation procedures, this course will help you grasp the key principles that guide archaeological investigations. Whether you're a history enthusiast or a professional looking to expand your knowledge, you'll learn how to apply fieldwork methods to uncover and interpret archaeological sites with precision. Through this course, you will gain a solid understanding of the various tools and techniques that archaeologists use in their work. You will explore the processes involved in excavating artefacts, recording findings, and analysing data. This course is perfect for anyone with a keen interest in the history of human cultures and the scientific approach to unearthing their past. Prepare to engage in a journey of discovery and learn the fundamentals that form the backbone of archaeological exploration. With each module, you'll gain valuable insights that will equip you to approach archaeological fieldwork with confidence and clarity. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Archaeological Fieldwork Module 02: Preliminary Research & Surveying Module 03: Excavation Techniques Module 04: Artefact Analysis & Conservation Module 05: Field Recording & Documentation Module 06: Working with Specialised Sites Module 07: Modern Technology in Archaeology Learning Outcomes: Develop proficient surveying techniques for archaeological exploration. Master excavation skills to uncover historical artefacts with precision. Analyse and conserve artefacts, preserving their historical significance. Demonstrate meticulous field recording and documentation practices. Navigate specialised archaeological sites with confidence and expertise. Integrate modern technology effectively into archaeological fieldwork. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring archaeologists and history enthusiasts. Students pursuing degrees in archaeology or related fields. Museum and heritage professionals seeking additional expertise. Field researchers and scholars expanding their skill set. Educators aiming to enhance their archaeological knowledge. History and anthropology students seeking practical field experience. Geographers interested in cultural landscape studies. Anyone with a passion for uncovering the mysteries of the past. Career path Archaeologist Museum Curator Heritage Site Manager Cultural Resource Manager Field Researcher Environmental Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the ever-evolving world of logistics, warehousing and storage are the cornerstone of efficient supply chain management. This course is designed to equip you with a thorough understanding of the processes that make warehouses function seamlessly. From inventory control and shelf management to the latest storage technologies, this course covers it all. You will learn how to handle various materials, understand the flow of goods, and maintain order in the vast network of storage systems. No matter where you’re based, our online course ensures that you gain the knowledge needed to make informed decisions in warehousing. We delve into every aspect of warehousing operations—ensuring that each concept, whether related to safety or optimisation, is communicated clearly and concisely. Whether you are new to the field or seeking to enhance your existing knowledge, this course offers a straightforward path to mastering the essential aspects of warehouse management without the need for physical presence. With engaging content and practical insights, it's your gateway to a more efficient and organised approach to warehousing. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Fundamentals of Warehousing Module 02: Warehouse Design and Layout Module 03: Warehouse Processes and Operations Module 04: Inventory Control and Management Module 05: Warehouse Safety and Security Module 06: Warehouse Performance Metrics and Optimisation Module 07: Emerging Trends and Future of Warehousing Learning Outcomes: Understand the core principles of efficient warehousing. Design and optimise warehouse layouts for maximum productivity. Master operational processes crucial for smooth warehouse functioning. Gain expertise in inventory control and management. Implement best practices for warehouse safety and security. Analyse performance metrics and stay updated on emerging warehousing trends. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students seeking to enter the logistics and supply chain field. Warehouse staff looking to enhance their skills and knowledge. Entry-level professionals aspiring to work in warehousing. Anyone interested in a career in inventory management. Individuals considering roles in logistics and distribution. Those keen on exploring the evolving world of warehousing. Career path Warehouse Manager Inventory Control Specialist Logistics Coordinator Supply Chain Analyst Operations Supervisor Distribution Centre Supervisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Ecotourism is an exciting way to explore the natural beauty of the world while making a positive impact on the environment. The Ecotourism Essentials Course offers a deep dive into sustainable travel practices, where you'll learn about the core principles of ecotourism and how it can protect wildlife, preserve ecosystems, and support local communities. This course will guide you through the significance of conservation in tourism, providing you with the tools to understand and apply ecotourism principles effectively. With the rise in eco-conscious travellers, the demand for ecotourism expertise is greater than ever. This course is perfect for anyone keen to make a difference in the travel industry, from budding travel enthusiasts to professionals looking to integrate eco-friendly practices into their business. Through insightful lessons and up-to-date industry trends, you’ll be prepared to contribute to a more sustainable future. Whether you’re looking to begin a career in ecotourism or just interested in understanding the growing impact of environmentally responsible travel, this course will provide the knowledge you need to become part of the solution. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Ecotourism Module 02: Ecological Principles and Conservation Module 03: Environmental Interpretation Module 04: Sustainable Practices in Ecotourism Module 05: Natural Resource Management Module 06: Cultural Heritage and Community-Based Tourism Module 07: Adventure Tourism and Outdoor Activities Module 08: Ecotourism Planning and Management Learning Outcomes Demonstrate understanding of ecological principles for sustainable tourism. Communicate environmental interpretation effectively for diverse audiences. Implement sustainable practices to minimise ecological impact in tourism. Apply natural resource management techniques in ecotourism settings. Integrate cultural heritage into community-based tourism initiatives responsibly. Plan and manage ecotourism ventures considering environmental conservation. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Conservation enthusiasts Nature-loving travellers Tourism professionals Environmentalists Adventure seekers Cultural heritage advocates Community development enthusiasts Sustainable tourism advocates Career path Ecotourism Guide Environmental Interpreter Conservation Officer Community Tourism Coordinator Adventure Tourism Manager Sustainable Tourism Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Employability Skills and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Employability Skills bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Employability Skills course that will enhance your skills and prepare you for the competitive job market. Also, our Employability Skills experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Employability Skills, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Employability Skills Bundle Consists of the following Premium courses: Course 01: Diploma in Becoming Career Smart Course 02: Interpersonal Skills in Management Course 03: Leadership and Management Training Course Course 04: Assertiveness and Self Confidence Development Course 05: Personal and Networking Skills Course 06: Cross-Cultural Awareness Training Course 07: Business English Perfection Course Course 08: Level 2 Microsoft Office Essentials Course 09: Office Skills and Administration Management Diploma Course 10: Decision Making and Critical Thinking Course 11: People Management Skills Level 3 Course 12: Workplace Confidentiality Course 13: UK Employment Law and Employee Rights Diploma Course 14: Performance Management Benefits you'll get choosing Apex Learning for this Employability Skills: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Employability Skills Bundle Course 01: Diploma in Becoming Career Smart Understanding the Talk Getting Prepared to Make the Call Creative Openings Making Your Pitch Handling Objections Sealing the Deal Following Up Setting Goals Managing Your Data Using a Prospect Board Course 02: Interpersonal Skills in Management What are Soft Skills? Communication Teamwork Problem-Solving Time Management Attitude and Work Ethic Adaptability/Flexibility Self-Confidence (Owning It) Ability to Learn From Networking Employee Relations Motivation and Counselling Course 03: Personal Leadership and Influencing Skills Getting Started The Evolution of Leadership Situational Leadership A Personal Inventory Modelling the Way Inspiring a Shared Vision Challenging the Process Enabling Others to Act Encouraging the Heart Basic Influencing Skills Setting Goals Course 04: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 05: Personal and Networking Skills Why Is Networking Powerful? Networking Paradigm Shifts You've Got To GIVE To GET The Power Of 'Likeability' Making The Connection Great Places To Network The Power Of Mentors Course 06: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 07: Business English Perfection Course Introduction Greetings Management Speak Debate Applying for a Job Job Interviews Emails Recap Course 08: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 09: Workplace Confidentiality Introduction to workplace confidentiality Business Etiquettes and Types of Confidentiality The Importance of Confidentiality Confidentiality with Co-workers Preventing Confidentiality Breach How Employers Can Protect Confidential Information Course 10: Decision Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision Making with Critical Thinking Course 11: Creativity and Problem Solving Skills Getting Started The Problem Solving Method Information Gathering Problem Definition Preparing for Brainstorming Generating Solutions (I) Generating Solutions (II) Analyzing Solutions Selecting a Solution Planning Your Next Steps Recording Lessons Learned Course 12: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 13: UK Employment Law and Employee Rights Diploma Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Course 14: Work Area Organisation for Increased Office Productivity Introduction Purge Redistributing Fences Software Create Work Spaces Proximity Label What You Can Move to Digital Clean Your Desk Off Multiple Inboxes Mailings Discard Dates Magazines File Weekly CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Employability Skills bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Employability Skills is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of Completion (e-Certificate) Digital certificate - Included You will get the PDF Certificate for the title course (Diploma in Becoming Career Smart) absolutely Free! Certificate of Completion (Hard Copy) Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Becoming Career Smart) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learn to drive the visual meaning from the million rows of data with Tableau. This course will help you learn how to use different objects to create professional-looking dashboards. We will also focus on how to use containers in the best possible way. Basic knowledge of Tableau will be helpful.

A beginner-friendly course for aspiring pentesters with 10+ hours of applied ethical hacking and security content covering core concepts such as using VMware, basics of Linux, Nmap, Metasploit, privilege escalation, known vulnerabilities, SQL injections, pivoting, cracking passwords, and much more. You need to know the basics of Linux and networking to get started.