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Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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Overview This comprehensive course on 200 Common English Idioms and Phrases will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 200 Common English Idioms and Phrases comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this 200 Common English Idioms and Phrases. It is available to all students, of all academic backgrounds. Requirements Our 200 Common English Idioms and Phrases course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 202 lectures • 06:41:00 total length •Introduction: 00:02:00 •What are Idioms and Why We Must Learn Them?: 00:01:00 •More about this Course: 00:02:00 •Shoot Yourself in the Foot: 00:02:00 •My Lips are Sealed: 00:02:00 •Hit the Nail on the Head: 00:02:00 •Tighten Someone's Belt: 00:02:00 •Frog in Throat: 00:02:00 •Slip Someone's Mind: 00:02:00 •Lose Someone's Face: 00:02:00 •Come Rain or Shine: 00:02:00 •Turn Yourself in: 00:02:00 •Cost an Arm and Leg: 00:02:00 •Homie: 00:02:00 •Give Someone a Cold Shoulder: 00:02:00 •Have an Egg on Someone's Face: 00:02:00 •Get Butterfly in Someone's Stomach: 00:02:00 •Throw Someone's Money around: 00:02:00 •Play Innocent: 00:02:00 •Turn Someone's Stomach: 00:02:00 •Not Cut out for Something: 00:02:00 •Kick Someone out: 00:02:00 •To Put the Blame on Someone: 00:02:00 •Hands Off: 00:02:00 •Pass Away: 00:02:00 •Cut the Deal: 00:02:00 •For My Money: 00:02:00 •Burn Your Bridges: 00:02:00 •Come in Handy: 00:02:00 •Come at Price: 00:02:00 •In a Broad Daylight: 00:02:00 •In the Mood to do Something: 00:02:00 •In a Jiffy: 00:02:00 •In so Many Words: 00:02:00 •Put Your Mind to It: 00:02:00 •Joking Apart , Joking Aside: 00:02:00 •In Your Dreams: 00:02:00 •Green with Envy: 00:02:00 •Overstep the Line: 00:02:00 •Have a Craving for Something: 00:02:00 •Red Herring: 00:02:00 •Brush Up on Something: 00:02:00 •Clown Around: 00:02:00 •Top Banana: 00:02:00 •Work Like a Dog: 00:02:00 •Mouse Potato: 00:02:00 •Teeny-Weeny: 00:02:00 •Take Time Off: 00:02:00 •On the Eleventh Hour: 00:02:00 •How Dare You: 00:02:00 •Hush-Hush: 00:02:00 •Over Someone's Head: 00:02:00 •Not Lift a Finger: 00:02:00 •Fall Behind: 00:02:00 •Make a Fuss: 00:02:00 •That's no Excuse: 00:02:00 •Fender-Bender: 00:02:00 •Scare Someone to Death: 00:02:00 •Come Down to Earth: 00:02:00 •Nothing between the Ears: 00:02:00 •Lay an Egg: 00:02:00 •Feel Like a Million Dollars: 00:02:00 •I wasn't Born Yesterday: 00:02:00 •Peanut Money: 00:02:00 •Run Into: 00:02:00 •I'll Eat My Hat: 00:02:00 •Sing Like a Bird: 00:02:00 •Black Out: 00:02:00 •On Tip of Someone's Tongue: 00:02:00 •Time Flies: 00:02:00 •Tie the Knot: 00:02:00 •Something Sucks: 00:02:00 •Step on It: 00:02:00 •Creep by: 00:02:00 •Pull Someone's Leg: 00:02:00 •A Pain in the Neck: 00:02:00 •Out of the Blue: 00:02:00 •Off-Color Jokes: 00:02:00 •Heart in the Right Place: 00:02:00 •Hush Money: 00:02:00 •Chicken Out: 00:02:00 •Fill Someone's Shoes: 00:02:00 •Cut it Out: 00:02:00 •To be Off ( food ): 00:02:00 •Make Up ( story ): 00:02:00 •Soak Up: 00:02:00 •Make up for someone or something: 00:02:00 •Own Up: 00:02:00 •To be Taken Aback: 00:02:00 •Break Down: 00:02:00 •Hit Below the Belt: 00:02:00 •Get Carried Away: 00:02:00 •Make Ends Meet: 00:02:00 •look Down on Someone: 00:02:00 •Drop Off: 00:02:00 •All-Nighter: 00:02:00 •At the End of Your Rope: 00:02:00 •Basket Case: 00:02:00 •Cold Feet: 00:02:00 •Sell Someone Short: 00:02:00 •Go Bananas: 00:02:00 •Copycat: 00:02:00 •Jump Ship: 00:02:00 •Know-it-All: 00:02:00 •No-Brainer: 00:02:00 •To Mess Up with Someone: 00:02:00 •Knock on the Wood: 00:02:00 •If I Get my Hands on You: 00:02:00 •Come Clean: 00:02:00 •Have a Lot in Plate: 00:02:00 •It's Between to Our Ears: 00:02:00 •What a Mess: 00:02:00 •I'm All Eyes: 00:02:00 •To Have a Lot in Common: 00:02:00 •Go Dutch: 00:02:00 •Eye- Catching: 00:02:00 •Take Your Time: 00:02:00 •Tough Guy: 00:02:00 •Kick up Someone's Heels: 00:02:00 •Make a Boo-Boo!: 00:02:00 •Voracious: 00:02:00 •To Make a Fortune: 00:02:00 •To be on the Go: 00:02:00 •Cool Someone's Heels: 00:02:00 •Top Dog: 00:02:00 •Road Hog: 00:02:00 •To Put Someone on a Pedestal: 00:02:00 •Bury the Hatchet: 00:02:00 •Zip Someone's Mouth: 00:02:00 •To Ditch Someone: 00:02:00 •Henpecked Husband: 00:02:00 •Bury the Head in the Sand: 00:02:00 •Eager Beaver: 00:02:00 •Until the Cows Come Home: 00:02:00 •Worn Out: 00:02:00 •Drag Someone's Feet: 00:02:00 •Keep Someone's Words: 00:02:00 •Bookworm: 00:02:00 •To be an Old Hand: 00:02:00 •Runny Nose: 00:02:00 •That's News to Me: 00:02:00 •To Have a Heart of Gold: 00:02:00 •Get to the Point: 00:02:00 •To Get out of Bed on the Wrong Side: 00:02:00 •Barking Up the Wrong Tree: 00:02:00 •To Have Other Fish to Fry: 00:02:00 •No Offense: 00:02:00 •Two-Fisted: 00:02:00 •To Thumb Your Nose at Somebody: 00:02:00 •I Got Your 6: 00:02:00 •Act Your Age: 00:02:00 •Pig Out: 00:02:00 •To Make Up for Something: 00:02:00 •To Hell with Something or Somebody: 00:02:00 •Hop in: 00:02:00 •Cut the Comedy: 00:02:00 •Why the Long Face: 00:02:00 •Ta-ta for Now: 00:02:00 •The Damage is Done: 00:02:00 •Turn on the Waterworks: 00:02:00 •Home Sweet Home: 00:02:00 •A Dead Ringer for Someone: 00:02:00 •Your Wish is My Command: 00:02:00 •Just My Luck: 00:02:00 •What's It to You?: 00:02:00 •To Answer the Call of Nature: 00:02:00 •To be Stuffed: 00:02:00 •Not to be on Speaking Term: 00:02:00 •Wearing Odd Shoes / Gloves / Socks: 00:02:00 •Rise and Shine: 00:02:00 •Stand Someone Up: 00:02:00 •Pangs of Conscience: 00:02:00 •Leave It to Someone: 00:02:00 •Walking Papers: 00:02:00 •Jump Down Someone's Throat: 00:02:00 •To Soak Someone: 00:02:00 •To have a screw loose: 00:02:00 •To Blow the Fuse: 00:02:00 •Hit and Miss: 00:02:00 •Eat Like a Horse: 00:02:00 •Not in the Same Wave Length: 00:02:00 •Eat Your Words: 00:02:00 •From A to z: 00:02:00 •As White as a Sheet: 00:02:00 •Find Someone's Feet: 00:02:00 •Shake a Leg: 00:02:00 •Wind Your Neck in: 00:02:00 •Save Someone's Neck: 00:02:00 •It's Beyond Your Dignity: 00:02:00 •You are Over the Hump: 00:02:00 •Rainy Day: 00:02:00 •To have a Big Mouth: 00:02:00 •Not in a Good Mood: 00:02:00 •Dog Days: 00:02:00 •To Stab Somebody in the Back: 00:02:00 •To Get a Kick Out of Something: 00:02:00 •Feel Under the Weather: 00:02:00 •Pipe Down: 00:02:00 •Never Say Die: 00:02:00 •Get in Someone's Hair: 00:02:00 •Cat Got Your Tongue: 00:02:00 •Assignment - 200 Common English Idioms and Phrases: 00:00:00

Level 3 Award in Education and Training - AET/PTLLS Course **WINTER SALE OFFER----WINTER SALE OFFER** Latest Updated (21 February 2024) Live Zoom Microteaching Session with Tutor Live 24/7 Support Are you bored of searching the internet for a AET/PTLLS - Level 3 Award in Education and Training - AET course? Can't manage to discover a proper course that meets all of your requirements? Don't worry, you've just discovered the solution. Take a moment to browse through this comprehensive course that includes everything you need to succeed. The AET/PTLLS - Level 3 Award in Education and Training - AET Course is intended for individuals who want to work in education, most likely as early age instructors and trainers in a variety of contexts. This is the first step in becoming an entry-level teacher in the United Kingdom. Furthermore, the AET/PTLLS - Level 3 Award in Education and Training - AET Course is accredited by TQUK, one of the leading awarding organisations in the UK! AET/PTLLS - Level 3 Award in Education and Training - AET Course is the mandatory minimum qualification if you want to be a teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this AET/PTLLS - Level 3 Award in Education and Training - AET Course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This AET/PTLLS - Level 3 Award in Education and Training - AET course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The AET/PTLLS - Level 3 Award in Education and Training - AET Course is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This AET/PTLLS - Level 3 Award in Education and Training - AET Course. Although we understand, many of you only come to search for PTLLS or AET courses but still here is a small gift for learners. As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses with AET/PTLLS - Level 3 Award in Education and Training - AET Course. Because these extra teaching and training courses will benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - Learning Outcomes of the AET/PTLLS - Level 3 Award in Education and Training - AET Course By the end of this course, you will be able to: AET/PTLLS: Identify and perform the roles of a teacher. AET/PTLLS: Explain and apply the teaching and learning approaches. AET/PTLLS: Plan a training session for your learners of different backgrounds. AET/PTLLS: Describe the teachers' attributes and expectations. AET/PTLLS: Prepare inclusive lessons and training sessions for your students. AET/PTLLS: Analyse the role, responsibilities and relationships in education and training. AET/PTLLS: Prepare and administer necessary assessments for your students. This PTLLS - Level 3 Award in Education and Training - AET Course will be the perfect choice for any individual to kickstart a new career. Anyone who wants to pursue a career in education will find it gratifying and enjoyable. It is a good occupation since you will not only satisfy your own growth. Also it will assist many learners in achieving theirs. It is also a high-demand business, with many schools and universities looking for qualified instructors. It is a job in which you will not only teach but also learn. The PTLLS - Level 3 Award in Education and Training - AET Course is a nationally recognised award for anybody who is presently teaching or training. Moreover, it will help those who desire to enter the field and get the necessary qualifications to work as a teacher or trainer. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. Level 3 Award in Education and Training - AET/PTLLS Course The AET/PTLLS - Level 3 Award in Education and Training - AET course fulfils - AET/PTLLS: Industry requirements and will help you get a full grasp of a teacher and trainer's duties and responsibilities, AET/PTLLS: The boundaries imposed with regard to teaching, and how to present motivating class sessions to encourage students. By learning this AET/PTLLS - Level 3 Award in Education and Training - AET course you will learn about the role, responsibilities, and duties of a teacher. Besides, you will be able to identify the significance of your existence in your students' lives. Also, You will know how you can bring effective change to them with your influence through this AET/PTLLS - Level 3 Award in Education and Training - AET Course. Further, inclusive teaching and learning is a very important concept in an educational setting. That is why we have included this AET/PTLLS - Level 3 Award in Education and Training - AET Course in our course so that you can learn. Besides, you will get an in-depth idea about how to perform an assessment. Course Curriculum *** AET/PTLLS - Level 3 Award in Education and Training - AET Course *** Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training ---------------------- AET/PTLLS - Level 3 Award in Education and Training - AET Course Qualification at a Glance Total Qualification Time (TQT) - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the AET/PTLLS - Level 3 Award in Education and Training - AET Course Qualification This AET/PTLLS - Level 3 Award in Education and Training - AET Course qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this AET/PTLLS - Level 3 Award in Education and Training - AET Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. AET/PTLLS: Become an expert in education and training. AET/PTLLS: Learn about the teacher's role. AET/PTLLS: Master the learning and teaching approaches. AET/PTLLS: Increase your session planning skills. AET/PTLLS: Gain knowledge in teacher expectations & attributions. AET/PTLLS: Understand how to deliver inclusive sessions which engage and motivate learners. AET/PTLLS: Explain roles, responsibilities, and relationships in education and training. AET/PTLLS: Identify how to create assessments in education and training. AET/PTLLS - Level 3 Award in Education and Training - AET Course Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Who is this course for? Level 3 Award in Education and Training - AET Wherever you work, this AET: Level 3 Award in Education and Training - AET (Formerly PTTLS) course is a must for you if you want to become a trainer. Besides, this AET course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements Level 3 Award in Education and Training - AET There are no fixed entry requirements for attending the TQUK - Level 3 Award in Education and Training - AET (Formerly PTTLS) course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Career path Award in Education and Training - AET You can choose from a variety of professions either in teaching or training upon completion of the AET: Level 3 Award in Education and Training - AET (Formerly PTTLS) course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

Teaching Course Bundle | FREE 3 Certificate | Lifetime Access | Expert Tutor Support | Teacher Training, Primary Teaching Diploma, EYFS Course Teaching is in high demand right now, and becoming a Teaching Assistant is an excellent way to get started. A successful career as a teacher assistant might lead you somewhere you never dreamed probably! If you've been searching for the perfect course to change your job chances for good, our special Teacher Training course has your name all on it! This course is filled with simple e-learning study resources. This Teacher Assistant course will be crucial in your pathway to becoming a confident, effective Teacher Assistant. Moreover, the Teacher Assistant course provide a variety of critical functions in the modern classroom. If you become a teacher assistant, you will also help the instructor by performing tasks that will free up their time for teaching. Preparing the classroom for lessons, for example, by developing materials and displays of children's work. Furthermore, this Teacher Training course will teach you everything you need to know to become a Teaching Assistant, allowing you to take the first step toward a rewarding teaching career! This Teacher Training exciting course is available to both current and aspiring teaching staff. And no previous knowledge or experience is necessary for this course. Discover how teaching assistants can make a difference in the lives of the children they deal with as you work towards becoming an authorised Teaching Assistant. If you have the passion, desire, and commitment to achieve, this course might help you get there. The goal of this Teacher Training course is to give candidates a thorough understanding of the duties and responsibilities of a professional Teaching Assistant. Candidates study the knowledge, skills, and character traits required to become a successful teacher assistant, in addition to an in-depth overview of the teacher assistant's working life. Finally, the Teacher Training course gives candidates the sense of trust to enter the field for the first time or to advance their current career as a teaching assistant. Learning Outcomes By the end of the Teaching: Teacher Training course, the learner will be able to: Describe the roles and responsibilities of the Teaching Assistant. Work in the School. Work in the Classroom. Promote children and young people's positive behaviour. Support children and young people's Health and Safety. Understand communication and professional relationships with children, young people and adults. Develop professional relationships with children, young people and adults. Promote equality, diversity and inclusion in work with children and young people. Understand how to safeguard the well-being of children and young people. Support learning activities. Engage in personal development in children's and young people's settings. Understand child and young person development. Support children and young people to achieve their education potential. Support children and young people to make positive changes in their lives. Facilitate the learning and development of children and young people through mentoring. Why Choose this Teaching: Teacher Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. 3 Course Bundle Info Course 01: Teaching Assistant Course 02: Primary Teaching Diploma Course 03: EYFS Teaching Diploma ***Other Benefits Include this Teacher Training Course*** 3 PDF Certificate Free Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Teacher Training course ] <<Course Curriculum>> Throughout this Teacher Training course, you will learn about child development, child safety, how to support students through communication, how to support your colleagues, and much more. After completing the course successfully, you will be a highly-skilled candidate who can begin working as a Teacher Training. With a growing need for Teacher Assistants in educational settings, this course strives to educate, nurture, and upskill individuals so that they may stay ahead of the curve - regardless of their level of experience in practice. With an ever-increasing demand for Teacher Assistants in educational settings, this Teacher Training course aims to educate, nurture, and upskill individuals so that they can stay ahead of the curve - regardless of their level of expertise in practise. This premium online Teacher Training course promotes professional development while also giving international accreditation. All of the themes and subtopics in Teacher Training are scientifically organised, taking into mind the learner's psychology and overall learning experience. The complete course is jam-packed with all of the required insights and examples from both the academic and practical aspects of the appropriate subject. Also, this Teacher Training course is designed for any creative student who needs it. We have informative valuable resources on Teacher Assistant Training to ensure that you thrive in your career. All of the training modules are easy to understand, engaging, and bite-sized. You will be able to acquire this Teacher Training course at your own pace, from any place, and with any compatible device. In addition, this Teacher Training course will introduce you to a wide range of teaching methodologies and models that have influenced modern primary teaching support practices. So, enrol in this Teacher Training course today and get started on your way to a rewarding career in education! ***Teaching: Teacher Training *** Course Curriculum Module 01: Roles and Responsibilities of the Teacher Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: Communication and Professional Relationships with Children, Young People and Adults Module 07: Develop Professional Relationships with Children, Young People and Adults Module 08: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 09: Understand How to Safeguard the Wellbeing of Children and Young People Module 10: Support Learning Activities Module 11: Schools as Organisations Module 12: Support Assessment for Learning Module 13: Engage in Personal Development in Children's and Young People's Settings Module 14: Understand Child and Young Person Development Module 15: Support Children and Young People to Achieve Their Education Potential Module 16: Support Children and Young People to Make Positive Changes in Their Lives Module 17: Facilitate the Learning and Development of Children and Young People through Mentoring **Primary Teaching Course Curriculum Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 07: How to Teach Primary English Module 08: How to Teach Mathematics Module 09: How to Teach Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects Module 11: Children Having Special Education Needs or Disabilities Module 12: EYFS Framework in 2021 Module 13: Self-Management and Dealing with Stress **EYFS Teaching Diploma Course Curriculum Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements Module 10: The EYFS Educational Philosophies and Privileges Module 11: The Process of Registration, Inspection, and Quality Teaching - Improvement Module 12: EYFS Framework in 2021 Module 13: Finding Work as an EYFS Teacher Assessment Method After completing each module of the Teacher Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Teacher Training Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Teacher Training course is for anyone who wants to: Gain the skills needed to enter the teaching and child care profession. Improve their current teaching skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Develop the skills and knowledge needed to work with young children. Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Requirements There are no specific requirements for this Teacher Training course because it does not require any advanced knowledge or skills. Career path A position as a Teacher Training could lead to a variety of exciting career opportunities in the field of TA services. The qualified teaching assistant may pursue the following roles and job titles: Assistant to the Teacher Assistant to the Teacher (Senior) Assistant Preschool Teacher Teacher Assistant with Special Needs (Part-Time) Certificates Certificate of completion Digital certificate - Included

Floral Design and Arrangement Course Overview Do you have an eye for beauty and a love for nature? Our Floral Design and Arrangement Course offers an exciting opportunity to dive into the world of floristry, from the basics to more advanced techniques. Whether you're looking to brighten up your home or start a new creative venture, this course gives you the chance to master the art of flower arranging. With step-by-step guidance, you’ll explore various styles and design principles, creating stunning floral displays for any occasion. Throughout the course, you'll discover how to choose the right flowers, pair them beautifully, and put together arrangements that are visually striking. The course covers everything from traditional to modern design, helping you to refine your skills and develop your own personal style. By the end, you’ll be able to create flower arrangements that express your creativity and suit any setting. It's the perfect way to bring nature's beauty into your life – no experience required, just a passion for flowers. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Floral Design Module 2: Principles of Design Module 3: Colour Theory and Flower Selection Module 4: Traditional Floral Arrangements Module 5: Modern and Contemporary Floral Design Module 6: Event and Occasion-Based Arrangements Module 7: Sympathy and Funeral Floral Arrangements Module 8: Seasonal and Holiday Designs Module 9: Techniques for Floral Arrangement Learning Outcomes Master the principles of floral design for stunning arrangements. Demonstrate proficiency in colour theory for impactful flower selection. Craft traditional and modern floral designs with artistic flair. Create event-specific arrangements tailored to diverse occasions. Develop expertise in sympathy and funeral floral arrangements. Showcase seasonal and holiday-themed designs with creative finesse. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enthusiasts eager to explore floral design as a creative outlet. Individuals considering a career shift into the world of floral art. Creative minds seeking to master the principles of floral arrangement. Those interested in designing flower arrangements for various events. Individuals wanting to enhance their skills in seasonal and holiday designs. Anyone aspiring to craft thoughtful sympathy and funeral arrangements. Beginners keen to learn the art of floral design from the ground up. Those seeking a transformative journey into the world of flower arrangements. Career path Floral Designer Event Florist Wedding Florist Funeral Arrangement Specialist Seasonal Floral Decorator Holiday Design Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you ready to explore the art of needle felting? This course is the perfect opportunity to dive into a creative and fulfilling hobby that allows you to transform wool into beautiful, textured designs. Whether you're interested in crafting unique ornaments, decorative pieces, or creating tiny wool sculptures, needle felting provides a wonderful outlet for your imagination. With step-by-step instructions and easy-to-follow lessons, you’ll soon master this fun, relaxing art form. In this course, you’ll learn all the essential techniques to start felting with confidence. From basic needles to understanding different types of wool, we’ll guide you through every aspect of the process. You'll discover how to manipulate fibres to create detailed patterns and textures, giving you the skills to create stunning works of art. No prior experience is needed, making this an excellent choice for anyone looking to try their hand at something new and creative. So, grab your felting needles and wool, and let’s get started on this enjoyable and rewarding journey into the world of needle felting! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Needle Felting Module 02: Needle Felting Tools and Materials Module 03: Basic Needle Felting Techniques Module 04: Advanced Techniques Module 05: Animal Sculptures and Figurines Module 06: Needle Felted Animals Module 07: Other Needle Felted Items Learning Outcomes: Develop a solid foundation in needle felting techniques. Identify and proficiently use essential needle felting tools and materials. Execute basic and advanced needle felting techniques with precision. Create lifelike animal sculptures and figurines through expert guidance. Produce charming needle-felted animals, showcasing advanced crafting skills. Diversify your expertise by crafting various needle-felted items. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Craft enthusiasts seeking a new artistic venture. Artisans aiming to enhance their needle felting proficiency. Individuals eager to explore the world of three-dimensional crafting. Hobbyists desiring a therapeutic and creative outlet. Beginners interested in learning needle felting from scratch. Skilled crafters looking to refine and expand their repertoire. Those passionate about creating lifelike animal sculptures. Individuals seeking a fulfilling and engaging crafting experience. Career path Freelance Needle Felting Artisan Art and Craft Workshop Facilitator Specialized Craft Store Assistant Artisanal Gift Shop Owner Online Handmade Craft Retailer Craft Blog Content Creator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Environmental Impact Assessment Basics Course offers a clear and practical understanding of how environmental impacts are assessed in various projects. By diving into the principles behind Environmental Impact Assessments (EIAs), this course provides a strong foundation for those looking to understand the significance of protecting our natural surroundings while ensuring sustainable development. EIAs play a crucial role in identifying potential effects on the environment and offer ways to mitigate those risks. Whether you're considering a career in environmental management or simply want to improve your knowledge in this area, this course serves as a solid entry point. Understanding the key processes involved in an Environmental Impact Assessment is essential for anyone working in or around planning, construction, and policy-making. This course breaks down the step-by-step procedures, from scoping the project to producing the final report. It provides insights into how organisations can balance development needs with the protection of the environment, and why this is critical for future generations. Learn to evaluate environmental risks, gain an understanding of legal and regulatory frameworks, and discover the tools and methodologies used in the process. This course will leave you equipped with the basics you need to start navigating the world of Environmental Impact Assessments with confidence. Key Features of Environmental Impact Assessment Basics Course: CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Environmental Impact Assessment (EIA) Module 02: Legal and Regulatory Framework for EIA Module 03: EIA Process and Methodologies Module 04: Impact Analysis and Mitigation Strategies Module 05: Stakeholder Engagement and Public Participation Module 06: Conducting an Environmental Impact Assessment Module 07: Environmental Management Program Module 08: EIA Documentation, Monitoring, and Case Studies Learning Outcomes of Environmental Impact Assessment Basics Course: Analyze EIA foundations for comprehensive environmental understanding. Navigate the legal intricacies shaping EIA processes and obligations. Apply diverse methodologies in the meticulous execution of EIA procedures. Develop proficiency in assessing environmental impacts and devising effective mitigation. Foster adeptness in stakeholder engagement, ensuring public involvement and collaboration. Master the hands-on practice of conducting an encompassing Environmental Impact Assessment. Accreditation This Environmental Impact Assessment Basics course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Environmental Impact Assessment Basics course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Environmentalists seeking a foundational grasp of assessment principles. Policy analysts aiming to understand the legal facets of environmental impact. Researchers desiring proficiency in EIA methodologies and analytical strategies. Community advocates and planners engaging in public participation initiatives. Government officials and project managers involved in environmental decision-making. Career path Environmental Policy Analyst Sustainability Consultant Project Environmental Manager Regulatory Compliance Specialist Public Engagement Coordinator Environmental Impact Researcher Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you ready to dive into the captivating world of ceramic arts? Whether you're a beginner eager to explore or someone looking to refine your skills, the Ceramic Arts Fundamentals Course is the perfect way to ignite your creative spark. This course offers a complete introduction to ceramic techniques, from shaping and moulding to glazing and firing, all from the comfort of your own space. With clear, step-by-step guidance, you'll learn the core principles that form the foundation of this timeless craft. Through this course, you’ll gain a deeper understanding of various clay types, tools, and methods, enabling you to create stunning ceramic pieces. No prior experience is required—just a passion for learning and an interest in the craft. Designed for those who prefer learning at their own pace, the course provides all the insights needed to develop your skills and confidence. Whether you're looking to create functional pieces or artistic sculptures, the Ceramic Arts Fundamentals Course will help you unleash your creativity, one masterpiece at a time. Join us today and bring your vision to life, as you explore the endless possibilities that ceramic art has to offer. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Ceramic Arts Module 2: Ceramic Techniques and Processes Module 3: Clay and Glaze Chemistry Module 4: Ceramic Sculpture Module 5: Surface Decoration and Finishing Module 6: Kiln Firing and Ceramic Studio Practices Learning Outcomes: Develop foundational knowledge in Ceramic Arts techniques. Understand the intricacies of clay and glaze chemistry for optimal results. Master the art of sculpting clay into captivating, meaningful forms. Acquire skills in surface decoration and finishing for artistic finesse. Navigate kiln firing processes with precision and confidence. Establish effective studio practices for a seamless creative workflow. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring ceramic artists seeking foundational skills. Art enthusiasts eager to explore the world of ceramics. Creative individuals looking to express themselves through pottery. Students with a passion for sculptural arts and crafts. Hobbyists desiring a deeper understanding of ceramic processes. Individuals with a curiosity for clay and glaze chemistry. Beginners seeking a comprehensive introduction to Ceramic Arts. Those yearning to unleash their artistic potential through ceramics. Career path Ceramic Artist Pottery Instructor Studio Technician Ceramic Product Designer Exhibition Curator Craft Shop Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Brainspotting: Process and Trauma Treatment Course offers a deep dive into an innovative therapeutic technique, focusing on how it can effectively address trauma and emotional pain. This method integrates the power of focused eye positions to activate the brain’s healing mechanisms, providing an invaluable tool for mental health professionals. This course equips you with the understanding of how trauma impacts the brain and how to use Brainspotting to help clients access and process deep-seated emotions. It’s a structured approach to unearthing the root causes of emotional distress and fostering long-lasting healing. Designed for those interested in understanding the complexities of trauma treatment, this course breaks down the process step by step. You’ll learn how Brainspotting can be seamlessly integrated into various therapeutic settings, enhancing your ability to support clients through their emotional challenges. Whether you're new to trauma-focused therapies or seeking to expand your knowledge, this course provides a clear path to mastering a technique that has already transformed countless lives. Take this opportunity to refine your skills in a highly effective, evidence-based therapy. Key Features: The key features of Brainspotting: Process and Trauma Treatment course This Brainspotting: Process and Trauma Treatment Couse is CPD Accredited. FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: The course curriculum of Brainspotting: Process and Trauma Treatment course Module 01: Introduction to Brainspotting Module 02: The Brainspotting Process Module 03: Brainspotting Techniques Module 04: Integrating Brainspotting with Other Modalities Module 05: Applications of Brainspotting Module 06: Brainspotting in Diverse Populations Module 07: Ethical Considerations and Professional Development Learning Outcomes of Brainspotting: Process and Trauma Treatment Course: Uncover foundations of Trauma, grasping its pivotal introductory elements and principles. Navigate the Brainspotting process, mastering its application in trauma treatment scenarios. Acquire proficiency in Brainspotting and Trauma Treatment techniques, honing skills for precision in therapeutic sessions. Explore seamless integration, linking Brainspotting and Trauma Treatment with diverse therapeutic modalities for comprehensive treatment. Identify broad applications of Brainspotting and Trauma Treatment, unveiling its potential in varied clinical settings. Engage in ethical considerations, fostering professional growth and integrity in practice. Accreditation This Brainspotting: Process and Trauma Treatment course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Brainspotting: Process and Trauma Treatment course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Therapists seeking advanced trauma treatment techniques for diverse client populations. Counsellors aspiring to enhance their skills in trauma-focused therapeutic interventions. Mental health professionals aiming to integrate Brainspotting into their clinical repertoire. Psychologists desiring a comprehensive understanding of trauma treatment modalities. Healthcare practitioners dedicated to ethical considerations in trauma-focused therapy. Career path Trauma Specialist Counsellor Clinical Psychologist Psychotherapist in Mental Health Institutions Rehabilitation Counsellor in Trauma Therapy Clinical Supervisor in Trauma Therapy Mental Health Researcher in Trauma Interventions Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.