19498 Step courses

Learn BDD with SpecFlow (based on Gherkin) and Selenium WebDriver with C# alongwith an Intro to UnitTesting and TDD with TestStack.White

With expert guidance and easy-to-understand narration, this course gets you up and running with the SwiftUI framework. You will learn how to use the SwiftUI framework, its tools, and its technology to build applications with ease.

Learn core Apache Kafka features along with creating Java, Node.js and Python producers and consumers

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Scala is doubtless one of the most in-demand skills for data scientists and data engineers. This competitive course will teach you the essential concepts and methodologies of Scala with a lot of practical implementations.

When people have good mental health, they are more likely to fulfil their potential. That means they enjoy work and cope easily with work situations. They have a happy family life and good social relationships. This course covers the steps that organisations should consider when developing and implementing a comprehensive workplace Mental Health Policy.

The Control of Substances Hazardous to Health (COSHH) Training Level 3 Course offers a comprehensive introduction to handling hazardous substances in the workplace, ensuring compliance with UK safety regulations. This instructor-guided course provides learners with an in-depth understanding of COSHH principles, including the safe management, risk assessment, and control of hazardous substances. It is designed to equip you with the critical knowledge and skills needed to excel in the field of health and safety management.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Logistics outsourcing course. The 7 steps to ensuring you make the right decision as to whether to outsource your logistics operations and who to choose

Discover insights, support, and resources for understanding and navigating the realms of Teaching Assistance (TA), Special Educational Needs (SEN), Autism, ADHD, and Dyslexia. Explore strategies, tips, and community discussions tailored to educators, parents, and individuals seeking to empower and advocate for diverse learning needs.