Name: Hotel Receptionist Diploma
Price: 25 GBP
Availability: InStock

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				<section>
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				<div>
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				<div>
				<div>
			<h2>Description</h2>		</div>
				</div>
				<div>
				<div>
			<p>This PMI Risk Management Professional (PMI-RMP) Exam Preparation Course is designed to prepare you for the certification exam. This course will teach you the basics of risk management and project risks. You'll also learn about the advanced parts of risk management.</p>		</div>
				</div>
						</div>
			</div>
		</div>
						</div>
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				<h2>Learning outcome</h2>
				</div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Know the fundamentals of risk management in projects.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn the advanced parts of risk management, such as Stakeholder management and communication. </span>
									</li>
								<li>
											<span>
													</span>
										<span>A better understanding of the nature of the PMI-RMP exam. </span>
									</li>
								<li>
											<span>
													</span>
										<span>Utilize the internationally-recognized best practices for risk identification, qualitative and quantitative risk management, and more.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Practical knowledge needed to fast track your career.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
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			</div>
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				</div>
				<div>
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			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learners will need regular access to a computer with an internet connection.</span>
									</li>
								<li>
											<span>
													</span>
										<span>High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.</span>
									</li>
								<li>
											<span>
													</span>
										<span>This course is available to all learners, of all academic backgrounds.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Why should I take this course?</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>3+ hours of high-quality e-learning content. </span>
									</li>
								<li>
											<span>
													</span>
										<span>Course completion certificate.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To prepare for the PMI Risk Management Professional (PMI-RMP) Exam.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To identify and evaluate the risks that a project entails.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To acquire the necessary knowledge to apply risk management on a day-to-day basis.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Quick PM Review &amp; the PMI-RMP Credential</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>An Overview</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Process &amp; Exam</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Introduction to Project Risk</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Risk Theory</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Practicing Risk</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Risk Management Planning</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Planning Risk Management</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What is Included</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Stakeholder Management &amp; Communication</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Stakeholder Overview</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Risk Identification</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Risk Identification</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Additional Steps</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Qualitative Risk Analysis</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Qualitative Risk Analysis</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Risk Score - Risk Data</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Quantitative Risk Analysis</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Qualitative Risk Analysis</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Data Modeling</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Decision Tree Analysis</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Risk Response Planning</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Planning for Risk Response</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Risk Reduction Techniques</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Resulting Risks</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Learning to Control Risks</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Controlling Risks</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Aftermath of Risk Management</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- PMI Risk Management Professional (PMI-RMP) Exam Preparation Course</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- PMI Risk Management Professional (PMI-RMP) Exam Preparation Course</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Description
This PMI Risk Management Professional (PMI-RMP) Exam Preparation Course is designed to prepare you for the certification exam. This course will teach you the basics of risk management and project risks. You'll also learn about the advanced parts of risk management.
Learning outcome
Know the fundamentals of risk management in projects.
Learn the advanced parts of risk management, such as Stakeholder management and communication.
A better understanding of the nature of the PMI-RMP exam.
Utilize the internationally-recognized best practices for risk identification, qualitative and quantitative risk management, and more.
Practical knowledge needed to fast track your career.
Requirements
Learners will need regular access to a computer with an internet connection.
High-speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
This course is available to all learners, of all academic backgrounds.
Why should I take this course?
3+ hours of high-quality e-learning content.
Course completion certificate.
To prepare for the PMI Risk Management Professional (PMI-RMP) Exam.
To identify and evaluate the risks that a project entails.
To acquire the necessary knowledge to apply risk management on a day-to-day basis.
Course Curriculum
Quick PM Review & the PMI-RMP Credential			
▶	An Overview	🕐 00:08:00
▶	Process & Exam	🕐 00:10:00
Introduction to Project Risk			
▶	Risk Theory	🕐 00:05:00
▶	Practicing Risk	🕐 00:06:00
Risk Management Planning			
▶	Planning Risk Management	🕐 00:06:00
▶	What is Included	🕐 00:09:00
Stakeholder Management & Communication			
▶	Stakeholder Overview	🕐 00:04:00
▶	Communication	🕐 00:07:00
Risk Identification			
▶	Risk Identification	🕐 00:06:00
▶	Additional Steps	🕐 00:07:00
Qualitative Risk Analysis			
▶	Qualitative Risk Analysis	🕐 00:05:00
▶	Risk Score - Risk Data	🕐 00:07:00
Quantitative Risk Analysis			
▶	Qualitative Risk Analysis	🕐 00:05:00
▶	Data Modeling	🕐 00:14:00
▶	Decision Tree Analysis	🕐 00:14:00
Risk Response Planning			
▶	Planning for Risk Response	🕐 00:09:00
▶	Risk Reduction Techniques	🕐 00:10:00
▶	Resulting Risks	🕐 00:04:00
Learning to Control Risks			
▶	Controlling Risks	🕐 00:09:00
▶	Aftermath of Risk Management	🕐 00:06:00
Mock Exam			
	Mock Exam- PMI Risk Management Professional (PMI-RMP) Exam Preparation Course	🕐 00:20:00
Final Exam			
	Final Exam- PMI Risk Management Professional (PMI-RMP) Exam Preparation Course	🕐 00:20:00
Order Your Certificate			
	Order Your Certificate	🕐 00:00:00

Skill Up

PMI PMBOK

Project Management Institute (PMI)

Project Management Qualification (PMQ)

Project Management Professional (PMP)

Project Risk Management

CAPM

Description This PMI Risk Management Professional (PMI-RMP) Exam Preparation Course is designed to prepare you for the certification exam. This

PMI Risk Management Professional (PMI-RMP) Exam Preparation Course

General Admission

<section>
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			<div>
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			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business Etiquette &amp; Professionalism course will ensure you can maintain professional behaviour and standards for appearance, actions, and attitude in a business environment. </p><p>This course provides the principles of business etiquette, especially for the newbies who are planning to join their professional life real soon or for those who are struggling with the office environment. Whatever your position is, you have to be attractive in every possible way to make a positive impression on others. In this course, you will get a grip on communication styles, interview etiquette, networking, meeting etiquette, dining etiquette, email, voicemail etiquette, wardrobe, party, travel etiquette and much more. This is a first-rate course to set a polished professional image of yourself.  </p><p>The Business Etiquette &amp; Professionalism course has several modules to teach you all office behaviours engagingly and easily. You will be rewarded with a certificate which will definitely help you to showcase your expertise.  </p><p>Enrol on this course now and learn to be majestic in every aspect!</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
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				</div>
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				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Principles of Professional Behavior</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What is Etiquette?</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Always Be Your Best</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Always Be Your Best When Meeting and Greeting</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Interview Etiquette</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Types of Interviews</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Planning for the Interview</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>During the Interview</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Planning and Attending Business Meetings</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Types of Meetings</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Planning Conference Call Meetings</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Meal Meetings</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Electronic Etiquette</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Voicemail</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Instant Messaging</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Multicultural Etiquette</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Five Steps to Dealing with Diversity</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business Etiquette & Professionalism course will ensure you can maintain professional behaviour and standards for appearance, actions, and attitude in a business environment. 
This course provides the principles of business etiquette, especially for the newbies who are planning to join their professional life real soon or for those who are struggling with the office environment. Whatever your position is, you have to be attractive in every possible way to make a positive impression on others. In this course, you will get a grip on communication styles, interview etiquette, networking, meeting etiquette, dining etiquette, email, voicemail etiquette, wardrobe, party, travel etiquette and much more. This is a first-rate course to set a polished professional image of yourself. 
The Business Etiquette & Professionalism course has several modules to teach you all office behaviours engagingly and easily. You will be rewarded with a certificate which will definitely help you to showcase your expertise. 
Enrol on this course now and learn to be majestic in every aspect!
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Principles of Professional Behavior			
▶	What is Etiquette?	🕐 00:05:00
▶	Always Be Your Best	🕐 00:12:00
▶	Always Be Your Best When Meeting and Greeting	🕐 00:06:00
Interview Etiquette			
▶	Types of Interviews	🕐 00:07:00
▶	Planning for the Interview	🕐 00:07:00
▶	During the Interview	🕐 00:13:00
Planning and Attending Business Meetings			
▶	Types of Meetings	🕐 00:06:00
▶	Planning Conference Call Meetings	🕐 00:10:00
▶	Meal Meetings	🕐 00:09:00
Electronic Etiquette			
▶	Voicemail	🕐 00:08:00
▶	Instant Messaging	🕐 00:09:00
Multicultural Etiquette			
▶	Five Steps to Dealing with Diversity	🕐 00:13:00
Mock Exam			
	Mock Exam - Business Etiquette & Professionalism	🕐 00:20:00
Final Exam			
	Final Exam - Business Etiquette & Professionalism	🕐 00:20:00

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business

Business Etiquette & Professionalism

<section>
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				<div>
				<div>
			<div>
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			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people's body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course. </p><p>The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You'll also learn to deal with any complaints that come up with professionalism.</p><p>Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.</p><p>Enrol in this masterpiece course and get your hands on excellent people expertise!</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Difficult Conversations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Conclusions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Handling Difficult Customers</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Handling Difficult Customers</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people's body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course. 
The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You'll also learn to deal with any complaints that come up with professionalism.
Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.
Enrol in this masterpiece course and get your hands on excellent people expertise!
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Introduction			
▶	Introduction - Welcome from Alan Stevens	🕐 00:02:00
Difficult Conversations			
▶	Why Are Some Conversations Difficult?	🕐 00:02:00
▶	Preparation	🕐 00:02:00
▶	Set-Up and Room Layout	🕐 00:03:00
▶	How to Start the Conversation	🕐 00:02:00
▶	Active Listening and Responding	🕐 00:02:00
▶	Ask Open and Supportive Questions	🕐 00:02:00
▶	Focus on Facts, Not Personalities	🕐 00:01:00
▶	Use of Tone and Body Language	🕐 00:02:00
▶	Exploring Alternative Solutions	🕐 00:01:00
▶	Handling Challenge	🕐 00:03:00
▶	How to Close a Difficult Conversation	🕐 00:02:00
Conclusions			
▶	Summary - What We've Covered	🕐 00:01:00
▶	Thank You and Next Steps	🕐 00:01:00
Mock Exam			
	Mock Exam - Handling Difficult Customers	🕐 00:20:00
Final Exam			
	Final Exam - Handling Difficult Customers	🕐 00:20:00

Online Course Marketing

Professional Skills

Meeting Skills

Counselling Skills

Study Skills

Dealing With Difficult Customers

Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how

Handling Difficult Customers

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>The NFT Beginners Course provides a concise introduction to Non-Fungible Tokens (NFTs), covering fundamental concepts, practical insights, and key steps for newcomers to navigate the rapidly evolving world of digital assets and blockchain-based ownership. NFTs can potentially revolutionise how we own and trade digital assets.</p><p>In this course, you will learn everything you need about NFTs, from what they are to how to create and sell them. You will also learn about the different NFT marketplaces and projects and the security and standards that govern NFTs.</p><p>The course begins with a comprehensive introduction, ensuring a strong foundation in understanding the essence of NFTs. As you progress, you'll navigate the bedrock of this digital revolution: the Blockchain and Ethereum. But that's just the start. By exploring NFT marketplaces and projects, you'll gain critical insights into the bustling hubs where digital artistry is traded and celebrated. Your voyage continues as you acquaint yourself with the paramount aspects of NFT security and standards, protecting your unique digital assets.</p><p>Yet, knowledge without application remains incomplete. As you reach the final modules, you'll be equipped to create and sell your very own NFTs and make informed decisions in the dynamic realm of NFT investments. This course is perfect for beginners who want to learn about NFTs and how to get involved in the NFT space.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the fundamental concepts behind Non-Fungible Tokens.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain knowledge about the intricacies of Blockchain and Ethereum.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Navigate and evaluate different NFT marketplaces and projects.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Implement robust NFT security measures and recognize industry standards.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Acquire the expertise to create and monetize your own NFTs.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Make informed decisions when investing in NFT assets.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Predict and analyze potential trends in the future of NFTs.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learn about the latest and greatest in NFT technology</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain the skills you need to create and sell your own NFTs</span>
									</li>
								<li>
											<span>
													</span>
										<span>Discover the investment potential of NFTs</span>
									</li>
								<li>
											<span>
													</span>
										<span>Stay ahead of the curve in this emerging market</span>
									</li>
								<li>
											<span>
													</span>
										<span>Prepare for a career in the NFT industry</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>NFT Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Digital Asset Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>NFT Marketplace Administrator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Blockchain Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>NFT Investor</span>
									</li>
								<li>
											<span>
													</span>
										<span>NFT Marketing Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic computer skills</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internet access</span>
									</li>
								<li>
											<span>
													</span>
										<span>A crypto wallet</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Non-Fungible Tokens</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Non-Fungible Tokens</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Blockchain and Ethereum</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Blockchain and Ethereum</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: NFT Marketplaces and Projects</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>NFT Marketplaces and Projects</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: NFT Security and Standards</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>NFT Security and Standards</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Creating and Selling NFTs</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating and Selling NFTs</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Investing In NFTs</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Investing In NFTs</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: The Future of NFTs</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Future of NFTs</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Assignment </strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - NFT for Beginners</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

The NFT Beginners Course provides a concise introduction to Non-Fungible Tokens (NFTs), covering fundamental concepts, practical insights, and key steps for newcomers to navigate the rapidly evolving world of digital assets and blockchain-based ownership. NFTs can potentially revolutionise how we own and trade digital assets.
In this course, you will learn everything you need about NFTs, from what they are to how to create and sell them. You will also learn about the different NFT marketplaces and projects and the security and standards that govern NFTs.
The course begins with a comprehensive introduction, ensuring a strong foundation in understanding the essence of NFTs. As you progress, you'll navigate the bedrock of this digital revolution: the Blockchain and Ethereum. But that's just the start. By exploring NFT marketplaces and projects, you'll gain critical insights into the bustling hubs where digital artistry is traded and celebrated. Your voyage continues as you acquaint yourself with the paramount aspects of NFT security and standards, protecting your unique digital assets.
Yet, knowledge without application remains incomplete. As you reach the final modules, you'll be equipped to create and sell your very own NFTs and make informed decisions in the dynamic realm of NFT investments. This course is perfect for beginners who want to learn about NFTs and how to get involved in the NFT space.
 Learning outcome
Understand the fundamental concepts behind Non-Fungible Tokens.
Gain knowledge about the intricacies of Blockchain and Ethereum.
Navigate and evaluate different NFT marketplaces and projects.
Implement robust NFT security measures and recognize industry standards.
Acquire the expertise to create and monetize your own NFTs.
Make informed decisions when investing in NFT assets.
Predict and analyze potential trends in the future of NFTs.
 Why should I take this course?
Learn about the latest and greatest in NFT technology
Gain the skills you need to create and sell your own NFTs
Discover the investment potential of NFTs
Stay ahead of the curve in this emerging market
Prepare for a career in the NFT industry
 Career Path
NFT Consultant
Digital Asset Manager
NFT Marketplace Administrator
Blockchain Analyst
NFT Investor
NFT Marketing Manager
 Requirements
Basic computer skills
Internet access
A crypto wallet
Course Curriculum
Module 01: Introduction to Non-Fungible Tokens			
	Introduction to Non-Fungible Tokens	🕐 00:25:00
Module 02: Blockchain and Ethereum			
	Blockchain and Ethereum	🕐 00:25:00
Module 03: NFT Marketplaces and Projects			
	NFT Marketplaces and Projects	🕐 00:25:00
Module 04: NFT Security and Standards			
	NFT Security and Standards	🕐 00:20:00
Module 05: Creating and Selling NFTs			
	Creating and Selling NFTs	🕐 00:20:00
Module 06: Investing In NFTs			
	Investing In NFTs	🕐 00:25:00
Module 07: The Future of NFTs			
	The Future of NFTs	🕐 00:20:00
Assignment			
	Assignment - NFT for Beginners	🕐 00:00:00

Online Course Creation

Networking Fundamentals

Cryptocurrency & Blockchain

NFTs (Non-Fungible Tokens)

Trainers Course

In this beginner-friendly course, you'll learn everything you need about NFTs, from the basics of blockchain to creating and selling your own NFTs. Whether you're an artist, investor, or simply curious about this new technology, this course is for you.

NFT for Beginners

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Dive headfirst into the exhilarating realm of cybersecurity with the 'CompTIA Security+ SY0-601 Course.' Beginning with a gripping exploration of threats, attacks, and vulnerabilities, this CompTIA Security+ course promises to deepen your insight into the digital shadows where dangers lurk. Each module intricately weaves an aspect of cybersecurity, guiding you through a labyrinth of challenges that today's digital world faces. As you peel back the layers of this intriguing domain, you'll find yourself more equipped than ever to understand and combat the myriad threats of the cyber realm.</p><p>Journey further and you'll encounter the sophistication of analyzing attacks, laying bare the techniques and strategies cyber adversaries employ. The subsequent modules on architecture, design, and system security offer a holistic view, ensuring you aren't just reacting to threats but proactively designing systems that defy them. As you venture deeper, the world of cryptography unfolds, revealing the coded language of secure communications, a must-have skill in today's encrypted era.</p><p>But we're not stopping there. You'll fortify your newfound knowledge by learning the practicalities of implementing secure networks, ensuring the integrity of hosts and identities, and diving into the meticulous procedures that keep operations watertight. And, as the grand finale, get ready to become the cyber-detective you always wanted to be, as you immerse yourself in incident response, forensics, and the critical arenas of governance, risk, and compliance. Elevate your career, one module at a time.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the different types of threats and attacks</span>
									</li>
								<li>
											<span>
													</span>
										<span>Analyze attack techniques and identify vulnerabilities</span>
									</li>
								<li>
											<span>
													</span>
										<span>Design and implement secure architectures</span>
									</li>
								<li>
											<span>
													</span>
										<span>Protect physical and system security</span>
									</li>
								<li>
											<span>
													</span>
										<span>Use cryptography to secure data</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>To gain a comprehensive understanding of cybersecurity fundamentals.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Opportunity to delve into advanced topics like cryptography and incident response.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To equip oneself with skills highly sought after in today's digital landscape.</span>
									</li>
								<li>
											<span>
													</span>
										<span>A course that serves as a stepping stone to various cybersecurity certifications.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To secure a promising career in the thriving cybersecurity industry.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Cybersecurity Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Network Security Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Information Assurance Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Security Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Cryptography Specialist</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>A computer with internet access.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Basic knowledge of IT concepts</span>
									</li>
								<li>
											<span>
													</span>
										<span>Ability to learn independently</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Understanding Threats, Attacks and Vulnerabilities	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Threats, Attacks and Vulnerabilities</td><td><span>🕐 01:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Analysing Attacks	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analysing Attacks</td><td><span>🕐 01:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Architecture and Design	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Architecture and Design</td><td><span>🕐 01:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Physical and System Security	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Physical and System Security</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Cryptography	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cryptography</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Implementing Secure Networks	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Implementing Secure Networks</td><td><span>🕐 01:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Implementing Secure Hosts and Identities	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Implementing Secure Hosts and Identities</td><td><span>🕐 01:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Operational Procedures	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Operational Procedures</td><td><span>🕐 00:55:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Incident Response and Forensics	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Incident Response and Forensics</td><td><span>🕐 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Governance, Risk and Compliance	</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Governance, Risk and Compliance</td><td><span>🕐 01:10:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Dive headfirst into the exhilarating realm of cybersecurity with the 'CompTIA Security+ SY0-601 Course.' Beginning with a gripping exploration of threats, attacks, and vulnerabilities, this CompTIA Security+ course promises to deepen your insight into the digital shadows where dangers lurk. Each module intricately weaves an aspect of cybersecurity, guiding you through a labyrinth of challenges that today's digital world faces. As you peel back the layers of this intriguing domain, you'll find yourself more equipped than ever to understand and combat the myriad threats of the cyber realm.
Journey further and you'll encounter the sophistication of analyzing attacks, laying bare the techniques and strategies cyber adversaries employ. The subsequent modules on architecture, design, and system security offer a holistic view, ensuring you aren't just reacting to threats but proactively designing systems that defy them. As you venture deeper, the world of cryptography unfolds, revealing the coded language of secure communications, a must-have skill in today's encrypted era.
But we're not stopping there. You'll fortify your newfound knowledge by learning the practicalities of implementing secure networks, ensuring the integrity of hosts and identities, and diving into the meticulous procedures that keep operations watertight. And, as the grand finale, get ready to become the cyber-detective you always wanted to be, as you immerse yourself in incident response, forensics, and the critical arenas of governance, risk, and compliance. Elevate your career, one module at a time.
 Learning outcome
Understand the different types of threats and attacks
Analyze attack techniques and identify vulnerabilities
Design and implement secure architectures
Protect physical and system security
Use cryptography to secure data
 Why should I take this course?
To gain a comprehensive understanding of cybersecurity fundamentals.
Opportunity to delve into advanced topics like cryptography and incident response.
To equip oneself with skills highly sought after in today's digital landscape.
A course that serves as a stepping stone to various cybersecurity certifications.
To secure a promising career in the thriving cybersecurity industry.
 Career Path
Cybersecurity Analyst
Network Security Engineer
Information Assurance Manager
IT Security Consultant
Cryptography Specialist
 Requirements
A computer with internet access.
Basic knowledge of IT concepts
Ability to learn independently
Course Curriculum
Module 01: Understanding Threats, Attacks and Vulnerabilities			
	Understanding Threats, Attacks and Vulnerabilities	🕐 01:30:00
Module 02: Analysing Attacks			
	Analysing Attacks	🕐 01:01:00
Module 03: Architecture and Design			
	Architecture and Design	🕐 01:30:00
Module 04: Physical and System Security			
	Physical and System Security	🕐 00:30:00
Module 05: Cryptography			
	Cryptography	🕐 01:00:00
Module 06: Implementing Secure Networks			
	Implementing Secure Networks	🕐 01:35:00
Module 07: Implementing Secure Hosts and Identities			
	Implementing Secure Hosts and Identities	🕐 01:01:00
Module 08: Operational Procedures			
	Operational Procedures	🕐 00:55:00
Module 09: Incident Response and Forensics			
	Incident Response and Forensics	🕐 00:38:00
Module 10: Governance, Risk and Compliance			
	Governance, Risk and Compliance	🕐 01:10:00

Are you interested in a career in cybersecurity? If so, the CompTIA Security+ SY0-601 Course is the perfect place to start!

CompTIA Security+ SY0-601 Course

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>

				</div>
				<div>
				<div>
					<div><p><span>Discover yourself in new ways by understanding your personality type with this Personality Testing with DISC Assessment Tool course.</span></p><p><span>Getting to know your personality type and develop yourself in accordance is a significant part of driving yourself to the peak. DiSC is an assessment tool that measures your personality based on your typical everyday behaviour and helps you to improve yourself. This personality testing course will educate you on getting a better understanding of your personality with the DiSC assessment tool.</span></p><p><span>You will start by getting to know the intricacies of the DiSC assessment tool and explore different personality types. This comprehensive learning pack will train you in developing your personal development plan based on your personality and arm yourself with communication, leadership, and persuasion skills. </span></p><p><span>So, enrol in this Personality Testing with DISC Assessment Tool course today and know yourself to get an improved version of yourself. </span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<h2>Learning outcome</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain a better knowledge of your personality type and yourself</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explore various personality types and know how to identify them.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn the fundamentals of the DiSC assessment tool.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop your personal development plan according to your personality type.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the underlying principles of the Elevator Test. </span>
									</li>
								<li>
											<span>
													</span>
										<span>Strengthen your personality with communication, leadership and persuasion skills. </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<h2>Requirements</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to any internet-enabled smart device.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Why should I take this course?</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>1+ hours of on-demand video lectures and downloadable resources.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Module 01: Introduction to the Course</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Get ready, steady, learn!</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The DISC Assessment Tool</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The correct test result</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Another way to get your result - The Elevator Test</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Identify the Personality of Others</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Dominance</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assignment for Dominance</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Influence</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assignment for Influence</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Steadiness</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assignment for Steadiness</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Caution</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assignment for Caution</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Specific Situation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Your life partner - the DISC way</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The DISC sales expert</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The DISC leader</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Your Personal Development Plan</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to change your personality type</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Outros</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Next steps</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Resources</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Resources - Personality Testing with DISC Assessment Tool</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Discover yourself in new ways by understanding your personality type with this Personality Testing with DISC Assessment Tool course.
Getting to know your personality type and develop yourself in accordance is a significant part of driving yourself to the peak. DiSC is an assessment tool that measures your personality based on your typical everyday behaviour and helps you to improve yourself. This personality testing course will educate you on getting a better understanding of your personality with the DiSC assessment tool.
You will start by getting to know the intricacies of the DiSC assessment tool and explore different personality types. This comprehensive learning pack will train you in developing your personal development plan based on your personality and arm yourself with communication, leadership, and persuasion skills. 
So, enrol in this Personality Testing with DISC Assessment Tool course today and know yourself to get an improved version of yourself. 
Learning outcome
Gain a better knowledge of your personality type and yourself
Explore various personality types and know how to identify them.
Learn the fundamentals of the DiSC assessment tool.
Develop your personal development plan according to your personality type.
Understand the underlying principles of the Elevator Test.
Strengthen your personality with communication, leadership and persuasion skills.
Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to any internet-enabled smart device.
Why should I take this course?
1+ hours of on-demand video lectures and downloadable resources.
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
You will be able to incorporate various practical sales techniques successfully and understand your customers better.
Course Curriculum
Module 01: Introduction to the Course			
▶	Get ready, steady, learn!	🕐 00:02:00
▶	The DISC Assessment Tool	🕐 00:06:00
▶	The correct test result	🕐 00:03:00
▶	Another way to get your result - The Elevator Test	🕐 00:01:00
Module 02: Identify the Personality of Others			
▶	Dominance	🕐 00:03:00
▶	Assignment for Dominance	🕐 00:02:00
▶	Influence	🕐 00:03:00
▶	Assignment for Influence	🕐 00:02:00
▶	Steadiness	🕐 00:03:00
▶	Assignment for Steadiness	🕐 00:02:00
▶	Caution	🕐 00:03:00
▶	Assignment for Caution	🕐 00:02:00
Module 03: Specific Situation			
▶	Your life partner - the DISC way	🕐 00:10:00
▶	The DISC sales expert	🕐 00:06:00
▶	The DISC leader	🕐 00:06:00
Module 04: Your Personal Development Plan			
▶	How to change your personality type	🕐 00:07:00
Module 05: Outros			
▶	Next steps	🕐 00:01:00
Resources			
	Resources - Personality Testing with DISC Assessment Tool	🕐 00:00:00

Learning & Development

Personal Development

Life Coach Training

Professional Skills Course (PSC)

Discover yourself in new ways by understanding your personality type with this Personality Testing with DISC Assessment Tool

Personality Testing with DISC Assessment Tool

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Do you want to learn trigonometry, the language of electrical engineering? This course will teach you all the essential trigonometry concepts to succeed in your electrical engineering studies and career.</p><p>Trigonometry is a branch of mathematics that deals with the relationships between the sides and angles of triangles. It is an essential tool for electrical engineers, who use it to design and analyze electrical circuits and systems.</p><p>But this course offers more than just an exploration of triangles and angles. Modules such as The Pythagorean Theorem, Trig Functions &amp; Tangents, and The Unit Circle delve deeper into the core of trigonometry, unearthing the powerful tools and concepts that are integral to solving complex electrical engineering problems. These lessons act as the stepping stones to the pinnacle of trigonometric mastery - Trig Identities, Product to Sum Formulas, and Double &amp; Half Angle Formulas. Here, the true essence of trigonometry in electrical engineering is laid bare, empowering learners to approach even the most daunting engineering challenges confidently.</p><p>This course will teach you all the trigonometry concepts you need to succeed in your electrical engineering studies and career. You will also learn about right triangles, oblique triangles, the Pythagorean theorem, trigonometric functions, the unit circle, and more.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the fundamental principles of trigonometry.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Apply trigonometric concepts to electrical engineering problems.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Master the use of the Pythagorean theorem in solving engineering problems.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain proficiency in identifying and working with unique triangles and ratios.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop skills in utilizing trig functions and tangents.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Comprehend the relevance and application of the unit circle in engineering.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Solve complex engineering problems using trig identities, product to sum formulas, and trig functions in the time domain.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Comprehensive coverage of trigonometry tailored for electrical engineering.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Structured modules for easy understanding and application.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain valuable insights and knowledge applicable to real engineering problems.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve problem-solving skills in electrical engineering.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Opportunity to learn from expert educators in the field.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Electrical Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Power Systems Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Control Systems Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Electronics Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Telecommunications Engineer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Instrumentation Engineer</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic knowledge of mathematics.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Interest in electrical engineering.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Willingness to learn and solve complex problems.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Trigonometry for Electrical Engineering</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 01: Introduction</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 02: Point Lines &amp; Angles</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 03: Intersecting &amp; Parallel Lines Triangles</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 04: Triangles</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 05: The Pythagorean Theorem</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 06: Unique Triangles &amp; Ratios</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 07: Trig Functions &amp; Tangents</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 08: The Unit Circle</td><td><span>🕐 01:20:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 09: Trig Identities</td><td><span>🕐 00:42:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 10: Product to Sum Formulas</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 11: Double &amp; Half Angle Formulas</td><td><span>🕐 00:32:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 12: Trig Functions in the Time Domain</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Assignment</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Trigonometry for Electrical Engineering</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Do you want to learn trigonometry, the language of electrical engineering? This course will teach you all the essential trigonometry concepts to succeed in your electrical engineering studies and career.
Trigonometry is a branch of mathematics that deals with the relationships between the sides and angles of triangles. It is an essential tool for electrical engineers, who use it to design and analyze electrical circuits and systems.
But this course offers more than just an exploration of triangles and angles. Modules such as The Pythagorean Theorem, Trig Functions & Tangents, and The Unit Circle delve deeper into the core of trigonometry, unearthing the powerful tools and concepts that are integral to solving complex electrical engineering problems. These lessons act as the stepping stones to the pinnacle of trigonometric mastery - Trig Identities, Product to Sum Formulas, and Double & Half Angle Formulas. Here, the true essence of trigonometry in electrical engineering is laid bare, empowering learners to approach even the most daunting engineering challenges confidently.
This course will teach you all the trigonometry concepts you need to succeed in your electrical engineering studies and career. You will also learn about right triangles, oblique triangles, the Pythagorean theorem, trigonometric functions, the unit circle, and more.
 Learning outcome
Understand the fundamental principles of trigonometry.
Apply trigonometric concepts to electrical engineering problems.
Master the use of the Pythagorean theorem in solving engineering problems.
Gain proficiency in identifying and working with unique triangles and ratios.
Develop skills in utilizing trig functions and tangents.
Comprehend the relevance and application of the unit circle in engineering.
Solve complex engineering problems using trig identities, product to sum formulas, and trig functions in the time domain.
 Why should I take this course?
Comprehensive coverage of trigonometry tailored for electrical engineering.
Structured modules for easy understanding and application.
Gain valuable insights and knowledge applicable to real engineering problems.
Improve problem-solving skills in electrical engineering.
Opportunity to learn from expert educators in the field.
 Career Path
Electrical Engineer
Power Systems Engineer
Control Systems Engineer
Electronics Engineer
Telecommunications Engineer
Instrumentation Engineer
 Requirements
Basic knowledge of mathematics.
Interest in electrical engineering.
Willingness to learn and solve complex problems.
Course Curriculum
Trigonometry for Electrical Engineering			
▶	Module 01: Introduction	🕐 00:08:00
▶	Module 02: Point Lines & Angles	🕐 00:13:00
▶	Module 03: Intersecting & Parallel Lines Triangles	🕐 00:11:00
▶	Module 04: Triangles	🕐 00:22:00
▶	Module 05: The Pythagorean Theorem	🕐 00:10:00
▶	Module 06: Unique Triangles & Ratios	🕐 00:13:00
▶	Module 07: Trig Functions & Tangents	🕐 00:34:00
▶	Module 08: The Unit Circle	🕐 01:20:00
▶	Module 09: Trig Identities	🕐 00:42:00
▶	Module 10: Product to Sum Formulas	🕐 00:23:00
▶	Module 11: Double & Half Angle Formulas	🕐 00:32:00
▶	Module 12: Trig Functions in the Time Domain	🕐 00:17:00
Assignment			
	Assignment - Trigonometry for Electrical Engineering	🕐 00:00:00

Electrical

Trigonometry

Electrical Engineering

Electrotechnical

Electrical Design

Electrical engineering (EE)

Unleash the power of trigonometry for electrical engineering! Master the essential trigonometry concepts to succeed in electrical engineering, from basic angles and triangles to advanced identities and formulas.

Trigonometry for Electrical Engineering

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Ready to embark on a rewarding career in the call center world? This Call Centre Technology &amp; Trends course arms you with the essentials, from telephone etiquette and call center trends to techniques for managing challenging customers. Discover how to excel in a fast-paced environment and leave a lasting impact on customers.</p><p>In the bustling realm of call centers, it's not just about answering phones-it's about fostering genuine connections. The Call Centre Technology &amp; Trends course illuminates the multifaceted world of these communication hubs. Beginning with understanding the fundamental traits that define a successful call center agent, this course promises to mold you into the epitome of professionalism and efficiency.</p><p>Navigating through the essentials, learners will harness the power of effective communication, perfecting their telephone manners and mastering scripts designed for impactful interactions. But it doesn't stop there. Equipping you with robust negotiation techniques, this course ensures that even the most challenging customers become a breeze to manage, turning potential conflicts into rewarding exchanges.</p><p>Yet, what truly sets this course apart is its foresight. Its concluding sections introduce learners to the pivotal metrics that gauge call center success, along with an insightful peek into the future-understanding the ever-evolving technology trends. So, if you aspire to be ahead of the curve in the call center landscape, this course is your stepping stone to brilliance.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the key roles, responsibilities, and challenges in the call center industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Identify and develop the essential traits of a successful call center agent</span>
									</li>
								<li>
											<span>
													</span>
										<span>Build and maintain strong agent-customer relationships</span>
									</li>
								<li>
											<span>
													</span>
										<span>Master the art of telephone etiquette</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop effective communication skills for a call center environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Use scripts and negotiation techniques effectively</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Acquire comprehensive insights into call centre operations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve your communication and negotiation strategies.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn to manage challenging customers effectively.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain knowledge on pivotal metrics to measure call centre success.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Stay updated with the cutting-edge technology trends in the industry.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Call Center Agent</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Service Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Sales Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Team Lead</span>
									</li>
								<li>
											<span>
													</span>
										<span>Quality Assurance Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Call Center Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic computer skills</span>
									</li>
								<li>
											<span>
													</span>
										<span>Good communication skills</span>
									</li>
								<li>
											<span>
													</span>
										<span>Ability to learn quickly</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01: Introduction </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 1: Introduction to Call Centre</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 02: Traits of a Call Centre Agent</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 2: Traits of a Call Centre Agent</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 03: Agent and Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 3: Agent and Customer Relationship</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 04: Telephone Etiquettes</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 4: Telephone Etiquettes</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 05: Communication Skills</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 5: Communication Skills</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 06: Scripts and Negotiation Techniques</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 6: Scripts and Negotiation Techniques</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 07: Managing Difficult Customers</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 7: Managing Difficult Customers</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 08: Call Centre Metrics and Benchmarking</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 8: Call Centre Metrics and Benchmarking</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 09: Call Centre Technology and Trends</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Module 9: Call Centre Technology and Trends</td><td><span>🕐 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Ready to embark on a rewarding career in the call center world? This Call Centre Technology & Trends course arms you with the essentials, from telephone etiquette and call center trends to techniques for managing challenging customers. Discover how to excel in a fast-paced environment and leave a lasting impact on customers.
In the bustling realm of call centers, it's not just about answering phones-it's about fostering genuine connections. The Call Centre Technology & Trends course illuminates the multifaceted world of these communication hubs. Beginning with understanding the fundamental traits that define a successful call center agent, this course promises to mold you into the epitome of professionalism and efficiency.
Navigating through the essentials, learners will harness the power of effective communication, perfecting their telephone manners and mastering scripts designed for impactful interactions. But it doesn't stop there. Equipping you with robust negotiation techniques, this course ensures that even the most challenging customers become a breeze to manage, turning potential conflicts into rewarding exchanges.
Yet, what truly sets this course apart is its foresight. Its concluding sections introduce learners to the pivotal metrics that gauge call center success, along with an insightful peek into the future-understanding the ever-evolving technology trends. So, if you aspire to be ahead of the curve in the call center landscape, this course is your stepping stone to brilliance.
 Learning outcome
Understand the key roles, responsibilities, and challenges in the call center industry
Identify and develop the essential traits of a successful call center agent
Build and maintain strong agent-customer relationships
Master the art of telephone etiquette
Develop effective communication skills for a call center environment
Use scripts and negotiation techniques effectively
 Why should I take this course?
Acquire comprehensive insights into call centre operations.
Improve your communication and negotiation strategies.
Learn to manage challenging customers effectively.
Gain knowledge on pivotal metrics to measure call centre success.
Stay updated with the cutting-edge technology trends in the industry.
 Career Path
Call Center Agent
Customer Service Representative
Sales Representative
Team Lead
Quality Assurance Analyst
Call Center Manager
 Requirements
Basic computer skills
Good communication skills
Ability to learn quickly
Course Curriculum
Section 01: Introduction			
▶	Module 1: Introduction to Call Centre	🕐 00:14:00
Section 02: Traits of a Call Centre Agent			
▶	Module 2: Traits of a Call Centre Agent	🕐 00:13:00
Section 03: Agent and Customer Relationship			
▶	Module 3: Agent and Customer Relationship	🕐 00:15:00
Section 04: Telephone Etiquettes			
▶	Module 4: Telephone Etiquettes	🕐 00:10:00
Section 05: Communication Skills			
▶	Module 5: Communication Skills	🕐 00:13:00
Section 06: Scripts and Negotiation Techniques			
▶	Module 6: Scripts and Negotiation Techniques	🕐 00:13:00
Section 07: Managing Difficult Customers			
▶	Module 7: Managing Difficult Customers	🕐 00:09:00
Section 08: Call Centre Metrics and Benchmarking			
▶	Module 8: Call Centre Metrics and Benchmarking	🕐 00:16:00
Section 09: Call Centre Technology and Trends			
▶	Module 9: Call Centre Technology and Trends	🕐 00:14:00

Customer Care

IT Skills

Business Communication Skills

Unlock the secrets of call center technology and trends, and become a customer service superstar!

Call Centre Technology & Trends

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Are you keen to navigate the bustling lanes of market dynamics? Our course, Market Research &amp; Analysis, serves as a beacon, guiding you through the myriad facets of market research. Beginning with an enlightening introduction, you'll fathom market investigations' benefits and potential pitfalls. As you traverse further, you'll confront the challenges of crafting an effective research plan, mastering the sequential steps of the market research process, and differentiating various market segments. Before you conclude, you'll scrutinise competitor landscapes and appraise the latest technological influences shaping today's research methodologies.</p><p>The course unfolds with Introduction to Market Research, paving the way to truly appreciate the strengths and limitations of market studies in 'Advantages and Disadvantages of Market Research'. As you proceed, you'll grapple with the complexities of formulating research plans, recognising the potential pitfalls and challenges that can emerge. With the foundational blocks in place, the course progresses to the heart of the matter: the systematic Market Research Process. Grasp the art of Market Segmentation, a crucial tool for targeted strategies and maximising reach. As the course advances, it equips learners to meticulously assess competitors, gleaning insights from detailed analysis and research reports. Concluding on a futuristic note, the Technology in Market Research module ensures you're abreast of the technological advancements continually reshaping how businesses perceive and interact with their markets.</p><p>Whether you're an entrepreneur, a student of business, or someone eager to hone your market acumen, this Market Research &amp; Analysis course promises knowledge and the ability to transform that knowledge into actionable strategies. Equip yourself not just to understand the market but to mould it, shape it, and lead it.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Comprehend the foundational concepts of market research.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Discriminate between the advantages and drawbacks of market studies.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Recognise the challenges in formulating a robust market research plan.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enumerate and explain the stages of the market research process.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Identify and categorise different market segments.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Evaluate competitors through in-depth analysis and reporting.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the role of technology in modern market research.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Acquire a comprehensive understanding of market research principles.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance your ability to make informed business decisions.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Stay updated on the technological trends influencing market research.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain an edge in the business world with superior market insights.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Boost your credentials in the competitive job market.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Market Research Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Market Strategy Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Business Intelligence Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Market Research Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Competitor Intelligence Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Product Development Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>An interest in understanding market dynamics.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or internet-enabled device.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Basic proficiency in English.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01: Introduction </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Market Research</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 02: Advantages And Disadvantages Of Market Research</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Advantages and Disadvantages of Market Research</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 03: Difficulties In Developing Market Research Plan</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Difficulties in Developing Market Research Plan</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 04: Market Research Process</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Market Research Process</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 05: Market Segmentation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Market Segmentation</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 06: Competitor Analysis And Research Report</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Competitor Analysis and Research Report</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 07: Technology In Market Research</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Technology in Market Research</td><td><span>🕐 00:17:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Are you keen to navigate the bustling lanes of market dynamics? Our course, Market Research & Analysis, serves as a beacon, guiding you through the myriad facets of market research. Beginning with an enlightening introduction, you'll fathom market investigations' benefits and potential pitfalls. As you traverse further, you'll confront the challenges of crafting an effective research plan, mastering the sequential steps of the market research process, and differentiating various market segments. Before you conclude, you'll scrutinise competitor landscapes and appraise the latest technological influences shaping today's research methodologies.
The course unfolds with Introduction to Market Research, paving the way to truly appreciate the strengths and limitations of market studies in 'Advantages and Disadvantages of Market Research'. As you proceed, you'll grapple with the complexities of formulating research plans, recognising the potential pitfalls and challenges that can emerge. With the foundational blocks in place, the course progresses to the heart of the matter: the systematic Market Research Process. Grasp the art of Market Segmentation, a crucial tool for targeted strategies and maximising reach. As the course advances, it equips learners to meticulously assess competitors, gleaning insights from detailed analysis and research reports. Concluding on a futuristic note, the Technology in Market Research module ensures you're abreast of the technological advancements continually reshaping how businesses perceive and interact with their markets.
Whether you're an entrepreneur, a student of business, or someone eager to hone your market acumen, this Market Research & Analysis course promises knowledge and the ability to transform that knowledge into actionable strategies. Equip yourself not just to understand the market but to mould it, shape it, and lead it.
 Learning outcome
Comprehend the foundational concepts of market research.
Discriminate between the advantages and drawbacks of market studies.
Recognise the challenges in formulating a robust market research plan.
Enumerate and explain the stages of the market research process.
Identify and categorise different market segments.
Evaluate competitors through in-depth analysis and reporting.
Understand the role of technology in modern market research.
 Why should I take this course?
Acquire a comprehensive understanding of market research principles.
Enhance your ability to make informed business decisions.
Stay updated on the technological trends influencing market research.
Gain an edge in the business world with superior market insights.
Boost your credentials in the competitive job market.
 Career Path
Market Research Analyst
Market Strategy Consultant
Business Intelligence Analyst
Market Research Manager
Competitor Intelligence Analyst
Product Development Manager
 Requirements
An interest in understanding market dynamics.
Access to a computer or internet-enabled device.
Basic proficiency in English.
Course Curriculum
Section 01: Introduction			
▶	Introduction to Market Research	🕐 00:15:00
Section 02: Advantages And Disadvantages Of Market Research			
▶	Advantages and Disadvantages of Market Research	🕐 00:16:00
Section 03: Difficulties In Developing Market Research Plan			
▶	Difficulties in Developing Market Research Plan	🕐 00:10:00
Section 04: Market Research Process			
▶	Market Research Process	🕐 00:17:00
Section 05: Market Segmentation			
▶	Market Segmentation	🕐 00:13:00
Section 06: Competitor Analysis And Research Report			
▶	Competitor Analysis and Research Report	🕐 00:17:00
Section 07: Technology In Market Research			
▶	Technology in Market Research	🕐 00:17:00

Market Research

Marketing Analytics

Business Studies

Business & Marketing

Marketo

Venture into the 'Market Research & Analysis' realm, where learners grasp the nuanced intricacies of market studies and their profound impact on businesses.

Market Research & Analysis

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest's first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.</p><p>Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel's front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.</p><p>Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain an understanding of the fundamental duties of a Hotel Receptionist.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop communication skills tailored for hotel guest interactions.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Master telephone etiquette in a hotel setting.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the importance of teamwork in hotel departments.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn about safety and legal concerns in hospitality.  </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Acquire in-depth knowledge of the role of a Hotel Receptionist.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve communication techniques specific to hotel guests.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain a competitive edge in the hotel job market.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand the intricacies of hospitality brand standards.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance safety and administrative skills.  </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Hotel Receptionist  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Guest Relations Manager  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Front Desk Supervisor  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Hotel Manager  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Hospitality Consultant</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>An interest in the hospitality sector.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Basic computer proficiency.  </span>
									</li>
								<li>
											<span>
													</span>
										<span>Eagerness to improve communication skills.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Hotel Receptionist Diploma</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Overview of Hotel Reception</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Hotel Reception Standard Procedures</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills Required for Hotel Reception</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service in Hotel Reception</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Handling in a Hotel</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Handle Difficult Hotel Guests</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Administrative Skills as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Computer Skills and Programs</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Brand Standards in the Hospitality World</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Being a Team Player: Working with Other Hotel Departments</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safety and Security in the Hotel</td><td><span>🕐 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales and Marketing as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dressing the Part: Creating the Professional Look in Hospitality</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Keeping Stress Under Control on the Job</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Legal Issues in Hospitality</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Future for Hotel Receptionists</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Assessment</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Hotel Receptionist Diploma</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest's first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.
Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel's front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.
Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.
 Learning outcome
Gain an understanding of the fundamental duties of a Hotel Receptionist.
Develop communication skills tailored for hotel guest interactions.
Master telephone etiquette in a hotel setting.
Understand the importance of teamwork in hotel departments.
Learn about safety and legal concerns in hospitality.
 Why should I take this course?
Acquire in-depth knowledge of the role of a Hotel Receptionist.
Improve communication techniques specific to hotel guests.
Gain a competitive edge in the hotel job market.
Understand the intricacies of hospitality brand standards.
Enhance safety and administrative skills.
 Career Path
Hotel Receptionist
Guest Relations Manager
Front Desk Supervisor
Hotel Manager
Hospitality Consultant
 Requirements
An interest in the hospitality sector.
Basic computer proficiency.
Eagerness to improve communication skills.
Course Curriculum
Hotel Receptionist Diploma			
	An Overview of Hotel Reception	🕐 01:00:00
	Hotel Reception Standard Procedures	🕐 00:30:00
	Communication Skills Required for Hotel Reception	🕐 01:00:00
	Customer Service in Hotel Reception	🕐 00:30:00
	Telephone Handling in a Hotel	🕐 01:00:00
	How to Handle Difficult Hotel Guests	🕐 00:30:00
	Administrative Skills as a Hotel Receptionist	🕐 00:30:00
	Computer Skills and Programs	🕐 00:15:00
	Brand Standards in the Hospitality World	🕐 00:15:00
	Being a Team Player: Working with Other Hotel Departments	🕐 00:15:00
	Safety and Security in the Hotel	🕐 01:00:00
	Sales and Marketing as a Hotel Receptionist	🕐 00:30:00
	Dressing the Part: Creating the Professional Look in Hospitality	🕐 00:15:00
	Keeping Stress Under Control on the Job	🕐 00:30:00
	Legal Issues in Hospitality	🕐 00:30:00
	The Future for Hotel Receptionists	🕐 00:30:00
Assessment			
	Assignment - Hotel Receptionist Diploma	🕐 00:00:00

Hospitality & Catering

Hospitality Management

Hotel Management

Receptionist

Hospitality & Tourism

Hotel Receptionist

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

Hotel Receptionist Diploma

What does this course cover?
This is an online course for developing history leadership in primary teaching. This term, we will be piloting the course as an immersive programme covering the key elements of primary history subject leadership, enabling all involved in history leadership at primary to carry out their role effectively.
How is this course structured and delivered?
The course will take place in ten online sessions from January–May 2025. Sessions 1, 8 and 10 are compulsory to attend live. Participants will be required to complete a gap task after each session and contribute to an online reflection diary.
The other sessions will be recorded for participants to work through at their convenience, though participants are encouraged to attend the recording sessions live in order to make the most of the programme. All recordings will be made available on the course Moodle page within two working days of the live recording session.
Who is this course for? 
This programme is designed for anyone who is a subject coordinator or subject leader for history in their primary school. You may have just been appointed as a subject leader, or be more experienced but looking for formal training or fresh inspiration and direction.
What are the outcome?
This course will:
equip you fully for the demands of history leadership in primary schools
increase your confidence to develop an innovative, inclusive and effective history curriculum in your school
develop your understanding of efficient action planning and how to make a wider impact
help you to make the case for history with senior leaders
enable you to enthuse others and lead staff meetings about history
develop your understanding of current issues in primary history education
The course will include a chance to share resources and assessment approaches, plus much more
What will each session cover?
Session 1: Introductory meeting (Live attendance)
Wednesday 22 January 2025, 4pm–5.30pm
Introduction and aims
Reflection activity on the current state of history in your school
Key responsibilities of the history subject leader
Current Ofsted implications for the subject and what to expect in an inspection
How the HA and latest Ofsted material can support you

Session 2: What makes an effective history subject leader? (Live and recorded)
Monday 27 January 2025, 4pm–5.30pm
How to effectively support teachers and learners as a history leader
How to create a vision, lead change, and manage time
Effective action planning and improvement
Auditing your history provision and building your evidence trail
Developing an innovative, inclusive and effective history curriculum in your school
Disciplinary knowledge: What is history? What do historians do?

Suggested gap task: Conducting teacher and/or pupil voice questionnaires.
Compulsory gap task: Add to your reflection diary for the programme. If relevant, reflect on how you will use the teacher questionnaire or pupil voice.

Session 3: What makes effective teaching of history? (Live and recorded)
Wednesday 19 February 2025, 4–5.30pm
The role of the teacher
Supporting SEND pupils
Securing substantive knowledge and concepts across the curriculum
How to support colleagues by identifying core knowledge
How to involve the whole staff in mapping out and embedding the progression of concepts across the curriculum

Suggested gap task: Consider SEND in your curriculum.
Compulsory gap task: Add to your reflection diary for the programme reflecting on SEND. 
Session 4: Curriculum and practice at EYFS (Live and recorded)
Tuesday 25 February 2025, 4–5.30pm
Unpicking and supporting the requirements of the EYFS curriculum and Development Matters
Developing historical and chronological understanding in EYFS as part of Understanding the world
Progression and transition from EYFS to Key Stage 1
Ensuring coherence: how to start developing concepts
Making use of the local history on your doorstep for EYFS and KS1
Accessing resources and support for EYFS

Suggested gap task: Fact finding and liaison.
Compulsory gap task: Add to your reflection diary for the programme reflecting on current EYFS practice.

Session 5: Curriculum and practice at Key Stage 1 (Live and recorded)
Monday 3 March 2025, 4pm–5.30pm
Unpicking and supporting the requirements of the National Curriculum for KS1
Progression: building upon transition from EYFS
What do KS1 require before KS2?
Ensuring coherence: further developing the school’s chosen substantive concepts
How to develop disciplinary concepts
Developing appropriate chronological understanding in KS1
Enhancing and engaging children’s knowledge and retention through enquiry
The use of working walls in KS1 to support learning
Accessing resources and support for KS1

Suggested gap task: Check your KS1 curriculum for coverage and progression, building upon what they have learnt in EYFS.
Compulsory gap task: Add to your reflection diary for the programme reflecting on KS1 practice in your setting. 
Session 6: Curriculum and practice at Key Stage 2 (Live and recorded)
Tuesday 11 March 2025, 4pm–5.30pm
Unpicking and supporting the requirements of the National Curriculum for KS2
How to incorporate local history with progression in KS2
What do we want the children in Year 6 to leave with?
Developing appropriate chronological understanding in KS2
Preparing for transition to Key Stage 3
Ensuring coherence: building upon the school’s chosen concepts for progression
What the HA can do to support the teaching of KS2 units?
Resources and support for KS2

Suggested gap task: Check your KS2 curriculum for coverage and progression, building upon what they have learnt in EYFS and KS1.
Compulsory gap task: Add to your reflection diary for the programme reflecting on KS2 practice in your setting.

Session 7: Approaching sensitive issues in history (Live and recorded)
Tuesday 18 March 2025, 4pm–5.30pm
What do we mean by diversity in history and why is it important?
How to ensure a wider diversity in your history teaching
Barriers to making the curriculum more diverse and how to overcome them
Approaches to sensitive issues in history lessons, including:
- Refugees and migration history
- War
- Climate change

Suggested gap task: Consider opportunities for increasing diverse voices and raising climate issues in your curriculum.
Compulsory gap task: Add to your reflection diary for the programme considering how you might address the sensitive or current issues raised in this session.  
Session 8: Interim review meeting (Live attendance)
Tuesday 25 March 2025, 4pm–5.30pm
A review session allowing subject leaders to reflect upon their progress so far
Opportunity to respond to suggestions, clarify information, or raise issues from the previous sessions
Time to ask questions, share good practice or recommended resources with the rest of the cohort

Suggested gap task: Time to follow up on anything raised in this session or to complete any previous tasks, following clarification and inspiration from this session.
Compulsory gap task: Add to your reflection diary for the programme, reflecting on your priorities and actions using suggestions from the presenter or other delegates. 
Session 9: Assessment and evidence (Live and recorded)
Wednesday 30 April 2025, 4pm–5.30pm
Assessment and expectations
A word about writing
Triangulating the evidence
What to look for in a work scrutiny

Suggested gap task: Conduct a work scrutiny on one aspect to check across the school, in conjunction with a focused pupil voice on the same aspect.
Compulsory gap task: Add to your reflection diary considering how you will conduct a work scrutiny and what you will focus on – or, if relevant, reflect on what you discovered and how you will address any issues. 
 
Session 10: Final meeting (Live attendance)
Wednesday 14 May 2025, 4pm–5.30pm
Following up any requests arising from the interim meeting (Session 8)
Discussion or clarification of any issues arising from previous sessions
Discussion of priorities, next steps and any issues
Sharing ideas for enthusing others and leading staff meetings: “What worked for me?”
Communicating with headteachers, governors, colleagues and parents
Are you ready for the HA Quality Mark?

Suggested gap task: Identifying your school’s next steps
Compulsory gap task: Complete your final piece in your reflection diary.

Historical Association

Becoming an effective primary history subject leader

Historical Association member

Non member

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This course is for qualified and experienced assessors looking to take the next step in their careers by becoming a qualified Internal Quality Assurer. This qualification allows you to gain the knowledge required and is suitable for you if you don&rsquo;t have access to assessors, haven&rsquo;t started the role of an IQA or your Awarding Organisation do not require you to have the full award.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">You will attend 4 workshops (delivered via Zoom) and will submit 2 assignments.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">This course will enable you know:</p><div fr-original-style="" style="box-sizing: border-box;"><ul style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style="color: rgb(75, 79, 88);"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The context and principles of IQA and how you can uphold them in your centre</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to plan IQA activity</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The different techniques you can use to monitor quality</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to maintain and improve standards of delivery and assessment in your centre</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The legal and regulatory requirement relating to internal quality assurance</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">After completing this course, you can progress to completing the additional unit Internally Assure the Quality of Assessment. You will need two assessors, each with a minimum of two learners to be able to plan, carry out IQA using a range of techniques, provide feedback, and hold a standardisation meeting, You will be supported and observed by a Learning Advisor to help mentor you through to achievement . Please see Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Once you are fully qualified, you can the progress to the Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice. This requires you to have responsibility for a team of assessors / IQAs.</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 58, 58);">Taught by experienced and qualified IQA / EQA</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Interactive and engaging workshops</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Get to move your career forward</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Join our network of post-16 education practitioners to access professional development opportunities to improve your skills</div></li></ul></div>

This course is for qualified and experienced assessors looking to take the next step in their careers by becoming a qualified Internal Quality Assurer. This qualification allows you to gain the knowledge required and is suitable for you if you don’t have access to assessors, haven’t started the role of an IQA or your Awarding Organisation do not require you to have the full award.
You will attend 4 workshops (delivered via Zoom) and will submit 2 assignments.
This course will enable you know:
The context and principles of IQA and how you can uphold them in your centre
How to plan IQA activity
The different techniques you can use to monitor quality
How to maintain and improve standards of delivery and assessment in your centre
The legal and regulatory requirement relating to internal quality assurance



Further Information
After completing this course, you can progress to completing the additional unit Internally Assure the Quality of Assessment. You will need two assessors, each with a minimum of two learners to be able to plan, carry out IQA using a range of techniques, provide feedback, and hold a standardisation meeting, You will be supported and observed by a Learning Advisor to help mentor you through to achievement . Please see Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice.
Once you are fully qualified, you can the progress to the Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice. This requires you to have responsibility for a team of assessors / IQAs.



Benefits
Taught by experienced and qualified IQA / EQA
Interactive and engaging workshops
Get to move your career forward
Join our network of post-16 education practitioners to access professional development opportunities to improve your skills

Panda Education and Training Ltd

Level 4 Award in Internal Quality Assurance of Assessment Process and Practice

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Kingston upon Hull

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">LOOKING FOR:</span></strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"> MG, YA, ADULT FICTION, NON-FICTION</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Th&eacute;r</span><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&egrave;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">se is a Literary and Rights Agent at Susanna Lea Associates, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor&rsquo;s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book&rsquo;s conception, while also experiencing the thrill of selling her own authors&rsquo; works in the UK and US as well as in translation to publishers across the globe.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In terms of <b data-stringify-type="bold" fr-original-style="" style="box-sizing: border-box;">adult fiction</b>, Th&eacute;r<span style="color: rgb(30, 30, 30); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">On the <b data-stringify-type="bold" fr-original-style="" style="box-sizing: border-box;">children&rsquo;s fiction</b> front, Th&eacute;r<span style="color: rgb(30, 30, 30); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure &ndash; across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Th&eacute;r<span style="color: rgb(30, 30, 30); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">And last, but not least, in <b data-stringify-type="bold" fr-original-style="" style="box-sizing: border-box;">non-fiction</b>, history features heavily in her interests, but Th&eacute;r<span style="color: rgb(30, 30, 30); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Th&eacute;r<span id="isPasted" style="color: rgb(30, 30, 30); box-sizing: border-box;" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Th&eacute;r<span style="color: rgb(30, 30, 30); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(30, 30, 30);">&egrave;</span>se is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Tuesday 27 August 2024</strong></p>

LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION

Thérèse is a Literary and Rights Agent at Susanna Lea Associates and Director of the London branch, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor’s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.

She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book’s conception, while also experiencing the thrill of selling her own authors’ works in the UK and US as well as in translation to publishers across the globe.

In terms of adult fiction, Thérèse has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.

On the children’s fiction front, Thérèse is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure – across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Thérèse would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.

And last, but not least, in non-fiction, history features heavily in her interests, but Thérèse would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.

Thérèse would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Thérèse is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Thursday 8th May 2025

I Am In Print

Fiction Writing

SOLD OUT! 15th May Thérèse Coen #Agent121. Looking for: MG, YA, ADULT FICTION, NON-FICTION

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

MHFA England Adult Mental Health First Aid Course. 
This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider.
 
As an MHFAider you will
Gain the knowledge and confidence to provide appropriate support to those around you. At work, home and in the community. 
Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention 
Encourage a person to identify and access sources of appropriate help, Practise active listening and empathy
Have a conversation with improved mental health literacy around language and stigma
Discuss the MHFAider role in depth, including boundaries and confidentiality Practise self-care
Access to use the MHFA England, MHFAider Support App®
Know how to access a dedicated text service provided by Shout
Join a growing community of MHFAiders with Mindmaps Wellbeing's MHFAider Online Community Peer Group moderated by Registered Mental Health Nurses  

Day one
Mental Health First Aid and the action plan 
The MHFAider® role and self-care 
Helpful and unhelpful language 
Useful models to support the role 
What influences mental health? 
What is anxiety? 
Crisis first aid 
Active listening and empathy 
Day two
What are eating disorders? 
What is self-harm? 
What is substance misuse? 
Applying the Mental Health First Aid action plan 
What is depression? 
What is suicide? 
Crisis first aid continued 
What is psychosis? 
Recovery and lived experience 
Boundaries in the MHFAider® role 
Moving forward in the MHFAider® role 
My MHFA action plan 


Our full workshop collection

Certificate provided by MHFA England on completion of this course.

Also, available for groups of 10 to 16 learners. 
For more information, contact us

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Mental Health First Aid (MHFA) England Training with Mindmaps Wellbeing

Enhance workplace wellbeing and mental health awareness with MHFA England-certified training by Mindmaps Wellbeing. Our expert-led courses, delivered by Registered Mental Health Nurses and Healthcare Educators, equip you with the skills to recognize, support, and respond to mental health challenges. Whether online or in-person, our training ensures flexible learning options without compromising quality.

Join us to gain certification as a Mental Health First Aider and access exclusive benefits like ongoing peer support, expert forums, and resources for self-care. Book now with Mindmaps Wellbeing and take the first step toward a healthier, more supportive environment for all.


MHFA England Mental Health First Aid 2-day course
With Mindmaps Wellbeing, your instructor will be a Registered Mental Health Nurse. 

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +</span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:</strong>&nbsp;Open College Network (OCN) Credit for Learning</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level 3 (Advanced Level) - Ireland Level 5</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certified:</strong>&nbsp;Yes (CPD Accreditation)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:&nbsp;</strong>18 (16 with parental consent)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. (English Level 2 desirable)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online + Classroom</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 0, 0);">OCN Accredited at UK Level 3 (Ireland Level 5)</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - Theory:</strong>&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - Skills and Practical Development:</strong><br fr-original-style="" style="box-sizing: border-box;">Safely and competently set up and maintain a Peripheral IV Infusion.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attend a classroom location to complete your practical training.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Itinerary:</strong></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (ONLINE)</strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M1 - Peripheral IV Cannulation - Introduction:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Definitions - understanding terminology relating to PIVC.<br fr-original-style="" style="box-sizing: border-box;">IV Therapy and NMC guidelines.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Legal Obligations and Accountability. Criminal, Civil and<br fr-original-style="" style="box-sizing: border-box;">Contractual law in Healthcare. Vicarious Liability and your<br fr-original-style="" style="box-sizing: border-box;">Duty of Care.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M3 - Anatomy &amp; Physiology:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Sites appropriate to IV cannulation. Hand vs. arm.<br fr-original-style="" style="box-sizing: border-box;">Advantages and disadvantages of relevant veins.<br fr-original-style="" style="box-sizing: border-box;">An overview of Homeostasis and Fluid Balance.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M4 - Hygiene and Infection Prevention &amp; Control (IPC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Reducing healthcare-associated infections. Keeping Safe.<br fr-original-style="" style="box-sizing: border-box;">Bloodborne Pathogens and Work Practice Controls.<br fr-original-style="" style="box-sizing: border-box;">Standard Precautions. Waste Disposal. Needle-stick injuries.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M5 - Indications and Advantages:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When to cannulate, infusion types and benefits over<br fr-original-style="" style="box-sizing: border-box;">alternative infusion routes. Continuous and intermittent infusion.<br fr-original-style="" style="box-sizing: border-box;">Prophylactic use before procedures and in unstable patients.<br fr-original-style="" style="box-sizing: border-box;">Contraindications.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M6 - Equipment:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Cannula types, sizes and colour coding. How to select<br fr-original-style="" style="box-sizing: border-box;">appropriate size. Equipment overview for total procedure.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M7 - Vein Choice for Cannulation:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Correct vein selection. Which veins to avoid.<br fr-original-style="" style="box-sizing: border-box;">How to manage an unsuccessful cannulation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8 - Procedures:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Full procedure for cannulation including correct documentation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Guide to Cannulation - revision</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Video - Recap with full procedure</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M9 - Contraindications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When inappropriate to cannulate including patients with specific health conditions.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at potential complications during and after<br fr-original-style="" style="box-sizing: border-box;">cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">BEFORE JOINING US FOR YOUR PRACTICAL TRAINING</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART 2 (CLASSROOM:</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 - Welcome, introductions and overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Classroom - registration and introductions.<br fr-original-style="" style="box-sizing: border-box;">Virtual Classroom - audio/visual checks and registration.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Overview and discussion.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 - Anatomy - key points (appropriate to PIVC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4 - Cannulae - selection and types:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Complications of pVAD insertion including examples of<br fr-original-style="" style="box-sizing: border-box;">infiltration, haematoma, extravasation and transfixation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 - VIP Score:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Understanding and using the Visual Infusion Phlebitis score.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7 - Equipment - overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">We take a look at all essential equipment required for PIVC.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8 - PRACTICAL SESSIONS:</strong><br fr-original-style="" style="box-sizing: border-box;">Multiple practical sessions throughout the session.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">9 - Fluids:</strong></span><br fr-original-style="" style="box-sizing: border-box;">The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">10 - Infusion Rates:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Calculating infusion rates and drops per minute.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.</em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</strong></em></p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This accredited seminar provides an introduction for employers, HR managers and supervisors to learn how domestic abuse can impact in the workplace.</p><div style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Did you know&hellip;. Domestic Abuse costs UK businesses &pound;14 billion per year. (Home Office &ndash; July 2021)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact in the business as well as the next steps to support your staff and protect your business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By attending this event you will gain an</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Increased understanding of domestic abuse</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Increased understanding of the legal and safety implications for employers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Next steps on how your workplace can become accredited as a &lsquo;Safe Space to Work&rsquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This on-line training workshop will introduce the social, health and legal context, employers&rsquo; responsibilities and awareness of the economic impact of domestic abuse. By the end of the session attendees will feel confident in taking the next steps to ensure their workplace is a Safe Space.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training workshop will provide the first step towards understanding a many layered and complex subject.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">CPD credits are awarded with this workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attendees will receive handouts and a certificate (if required).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This event is hosted by Julie Johns MBE. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshop will be delivered as a 1 hour live Zoom event and is being offered at &pound;30 per person. </p></div>

This accredited seminar provides an introduction for employers, HR managers and supervisors to learn how domestic abuse can impact in the workplace.

Did you know…. Domestic Abuse costs UK businesses £14 billion per year. (Home Office – July 2021)

This training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact in the business as well as the next steps to support your staff and protect your business.

By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased understanding of the legal and safety implications for employers
• Next steps on how your workplace can become accredited as a ‘Safe Space to Work’

This on-line training workshop will introduce the social, health and legal context, employers’ responsibilities and awareness of the economic impact of domestic abuse. By the end of the session attendees will feel confident in taking the next steps to ensure their workplace is a Safe Space.

This training workshop will provide the first step towards understanding a many layered and complex subject.

CPD credits are awarded with this workshop.
Attendees will receive handouts and a certificate (if required).

This event is hosted by Julie Johns MBE. 

The workshop will be delivered as a 1 hour live Zoom event and is being offered at £35 per person. 

Safe Space Consultancy

Safeguarding

Domestic Abuse

Workplace Health & Safety

Health & Safety At Work

Domestic Violence

Continuous Professional Development (CPD)

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

An Introduction to Workplace Domestic Abuse Training (CPD Accredited)

Early Bird

Droitwich Spa

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

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