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Handling Difficult Customers

Handling Difficult Customers

By Skill Up

4.8(9)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 6 minutes

  • All levels

Description

Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how to read people's body language, use active listening effectively, and remain calm in stressful situations herein this effective well-respected Handling Difficult Customer course.ย 

The course aims to give you the opportunity to improve your people skills in a way that will set you apart from the competition. Investigate various models of excellent customer service, and techniques for improving the skill sets and approaches that your customer service representatives can quickly learn and implement. You'll also learn to deal with any complaints that come up with professionalism.

Customers remember service impressions, which lead to ratings and word-of-mouth marketing. This course elaborately explains all about difficult conversations, how to prepare and start from the ground, be active and sympathetic while handling customer complaints, deliver alternative solutions, and set up and disclose impenetrable conversations.

Enrol in this masterpiece course and get your hands on excellent people expertise!

Learning outcome
  • Familiar yourself with the recent development and updates of the relevant industry

  • Know how to use your theoretical knowledge to adapt in any working environment

  • Get help from our expert tutors anytime you need

  • Access to course contents that are designed and prepared by industry professionals

  • Study at your convenient time and from wherever you want

Why should I take this course?
  • Affordable premium-quality E-learning content, you can learn at your own pace.

  • You will receive a completion certificate upon completing the course.

  • Internationally recognized Accredited Qualification will boost up your resume.

  • You will learn the researched and proven approach adopted by successful people to transform their careers.

  • You will be able to incorporate various techniques successfully and understand your customers better.

Requirements
  • No formal qualifications required, anyone from any academic background can take this course.

  • Access to a computer or digital device with internet connectivity.

Course Curriculum

Introduction

โ–ถ

Introduction - Welcome from Alan Stevens

๐Ÿ• 00:02:00

Difficult Conversations

โ–ถ

Why Are Some Conversations Difficult?

๐Ÿ• 00:02:00

โ–ถ

Preparation

๐Ÿ• 00:02:00

โ–ถ

Set-Up and Room Layout

๐Ÿ• 00:03:00

โ–ถ

How to Start the Conversation

๐Ÿ• 00:02:00

โ–ถ

Active Listening and Responding

๐Ÿ• 00:02:00

โ–ถ

Ask Open and Supportive Questions

๐Ÿ• 00:02:00

โ–ถ

Focus on Facts, Not Personalities

๐Ÿ• 00:01:00

โ–ถ

Use of Tone and Body Language

๐Ÿ• 00:02:00

โ–ถ

Exploring Alternative Solutions

๐Ÿ• 00:01:00

โ–ถ

Handling Challenge

๐Ÿ• 00:03:00

โ–ถ

How to Close a Difficult Conversation

๐Ÿ• 00:02:00

Conclusions

โ–ถ

Summary - What We've Covered

๐Ÿ• 00:01:00

โ–ถ

Thank You and Next Steps

๐Ÿ• 00:01:00

Mock Exam

Mock Exam - Handling Difficult Customers

๐Ÿ• 00:20:00

Final Exam

Final Exam - Handling Difficult Customers

๐Ÿ• 00:20:00

About The Provider

Skill Up
Skill Up
4.8(9)

Skill Up presents a rigorous online education experience, helping you obtain industry-relevant skills certified by the worldโ€™s...

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