16120 Step courses in Cardiff delivered On Demand

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Picture yourself embarking on a journey through the captivating realm of storytelling, where every word becomes a brushstroke painting vivid landscapes of imagination. Our comprehensive screenwriting course offers you a ticket to dive deep into the heart of cinematic creation, unveiling the secrets of crafting narratives that captivate audiences worldwide. From the flicker of an idea to the glow of the silver screen, each module is a stepping stone, guiding you through the intricate artistry of screenwriting. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the alchemy behind transforming mere thoughts into compelling plots and multi-dimensional characters that resonate with viewers. Unravel the mysteries of genre, mastering the delicate balance between tradition and innovation. Dive into the essence of dialogue, where every word carries the weight of emotion and intention, breathing life into your creations. Structure your stories with the precision of a master architect, ensuring every beat resonates with dramatic tension and narrative flow. Explore the intricacies of the British film industry, understanding its nuances and navigating its pathways with confidence. Join us on this odyssey of creativity and discovery, where your dreams take shape and your voice finds its cinematic resonance. Course Curriculum Module 01: Introduction to Screenwriting Module 02: Motivation & Ideas Module 03: Research & Development Module 04: Genre Module 05: Story & Plot Module 06: Character & Dialogue Module 07: Structure & Format Module 08: Synopses, Outlines & Treatments Module 09: Drafts Module 10: Marketing Module 11: Troubleshooting Module 12: Glossary Module 13: Screenwriting and British Film Industry Module 14: Agreements Module 15: How Much Do UK Screenwriters Earn? Module 16: Greatest British Screenwriters of All Time Learning Outcomes: Develop compelling storylines with engaging characters and authentic dialogue. Master the intricacies of screenplay structure and formatting guidelines effectively. Navigate the nuances of different genres to craft impactful narratives. Understand the process of researching, developing, and refining story concepts. Create professional synopses, outlines, and treatments to pitch your screenplay. Gain insights into the British film industry landscape and market your scripts effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring screenwriters seeking comprehensive guidance in script development. Creatives with a passion for storytelling looking to break into film. Individuals interested in understanding the UK film industry dynamics. Writers aiming to refine their skills in screenplay structure and formatting. Professionals keen on exploring the lucrative opportunities in screenwriting. Career path Screenwriter for British television series. Script consultant for UK production companies. Story editor for British film studios. Script reader for UK-based literary agencies. Screenwriting instructor at British film schools. Freelance screenwriter for UK film festivals. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This course is an introduction to Chatta for early years teachers and practitioners. It’s a practical course which includes activities you will teach with your class, full access to Chatta’s award winning software, full support every step of the way and a huge bank of template resources to use straight away. Chatta can become a central, high-impact, simple and transformative aspect of your teaching. This course is designed to make your next steps as a teacher the most empowering, accessible and lasting new direction you’ve known as a teacher/early years practitioner.

Are you ready to delve into the dynamic world of logistics and supply chain management? Our comprehensive course is designed to equip you with the essential knowledge and skills to excel in this critical field. Whether you're new to logistics or looking to enhance your existing expertise, this course is your gateway to mastering the fundamentals. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners delve into the world of managing goods and materials effectively. They start by understanding the concept of inventory and its significance in supply chains. The course covers the processes of receiving and validating inventory, ensuring goods are correctly accounted for upon arrival. Setting up a warehouse is explored, highlighting how layout and organization impact efficiency. Learners also discover methods for identifying demand, crucial for planning and meeting customer needs. The outbound process, focusing on shipping goods to customers, is detailed, emphasizing timely and accurate order fulfillment. Maintaining inventory accuracy is stressed throughout, teaching techniques to prevent discrepancies. Finally, learners explore the key players in logistics and supply chains, understanding the roles and interactions that ensure smooth operations. This course equips learners with practical knowledge essential for effective management within logistics and supply chain environments. Course Curriculum Module 01: What is Inventory Module 02: The Receiving Process and Validating Inventory Module 03: Setting up the Warehouse Module 04: Identifying Demand Module 05: The Outbound Process Module 06: Maintaining Inventory Accuracy Module 07: Key Players Learning Outcomes: Define inventory and its role in supply chain management efficiency. Describe procedures for receiving and verifying incoming inventory accurately. Outline steps involved in warehouse setup and layout optimization. Analyze methods for forecasting and identifying customer demand patterns. Explain the process of preparing and shipping orders to customers. Implement techniques to ensure ongoing accuracy of inventory records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in logistics and supply chain management principles. Professionals seeking foundational knowledge in inventory management practices. Students aiming to understand warehouse operations and inventory control. Entry-level employees in retail or distribution sectors. Managers looking to enhance their understanding of supply chain logistics. Career path Warehouse Manager Inventory Control Coordinator Logistics Analyst Supply Chain Coordinator Procurement Officer Distribution Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the ultimate journey into the world of blogging! Whether you're a seasoned writer or just starting out, our comprehensive course, Blogging: Become a Blogger, is designed to equip you with the skills and strategies needed to thrive in the blogosphere. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this blogging course, learners will start by understanding the basics of blogging, including how to set up and manage their blog effectively. They'll learn how to create compelling content that engages readers, focusing on writing techniques specific to blogging and enhancing their posts with photography and visuals. Networking skills will be developed to connect with other bloggers and grow their audience through social media. Learners will discover how to identify and understand their target audience, crucial for building a brand that resonates. They'll also explore opportunities for collaboration with brands, learning how to work professionally in partnerships. As they progress, they'll gain insights into strategies for blog growth and methods to monetize their blog effectively. Overall, this course provides a comprehensive introduction to blogging, equipping learners with the skills needed to thrive in the competitive world of online content creation. Course Curriculum Module 01: Getting Started Module 02: Content Development Module 03: Writing for Bloggers Module 04: Photography and Imagery Module 05: Networking Module 06: Staying Social Module 07: Audience Module 08: Building a Brand Module 09: Working with Brands Module 10: Growing as a Blogger Module 11: Monetising Your Blog Module 12: An Introduction to Blogging Learning Outcomes: Master foundational steps to launch a blog successfully. Develop compelling content tailored for diverse audiences. Hone writing skills specific to the blogging landscape. Utilise photography and visuals to enhance blog engagement. Build a robust network within the blogging community. Grow and engage a loyal audience for sustained influence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bloggers eager to start their journey. Writers wanting to transition into digital content creation. Individuals passionate about sharing expertise or personal stories online. Creatives keen to enhance their online presence and influence. Entrepreneurs seeking to leverage blogging for business growth. Career path Content Creator Social Media Manager Digital Marketing Specialist Freelance Writer Brand Ambassador Influencer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

This course will help you to prepare for the Cisco Certified Network Associate (CCNA) certification exam. The course covers all the major topics of computer networking and network devices, such as Internet Protocol (IP) addressing, routing, switching, Transmission Control Protocol/Internet Protocol (TCP/IP), Network Address Translation (NAT), Dynamic Host Configuration Protocol (DHCP), and Domain Name System (DNS).

Overview This Master Productivity & Time Management will unlock your full potential and will show you how to excel in a career in Master Productivity & Time Management. So upskill now and reach your full potential. Everything you need to get started in Master Productivity & Time Management is available in this course. Learning and progressing are the hallmarks of personal development. This Master Productivity & Time Management will quickly teach you the must-have skills needed to start in the relevant industry. In This Master Productivity & Time Management Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Master Productivity & Time Management skills to help you advance your career. Acquire a comprehensive understanding of various Master Productivity & Time Management topics and tips from industry experts. Learn in-demand Master Productivity & Time Management skills that are in high demand among UK employers, which will help you to kickstart your career. This Master Productivity & Time Management covers everything you must know to stand against the tough competition in the Master Productivity & Time Management field.  The future is truly yours to seize with this Master Productivity & Time Management. Enrol today and complete the course to achieve a Master Productivity & Time Management certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Master Productivity & Time Management can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Master Productivity & Time Management, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Master Productivity & Time Management, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Master Productivity & Time Management is suitable for anyone aspiring to start a career in Master Productivity & Time Management; even if you are new to this and have no prior knowledge on Master Productivity & Time Management, this course is going to be very easy for you to understand.  And if you are already working in the Master Productivity & Time Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Master Productivity & Time Management is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Master Productivity & Time Management has no prerequisite.  You don't need any educational qualification or experience to enrol in the Master Productivity & Time Management. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Master Productivity & Time Management. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Master Productivity & Time Management What You Will Learn In This Course 00:01:00 The Productivity Killers & How To Overcome Them 00:04:00 The Right Way to Use Your Willpower To Be More Productive 00:01:00 The Magic Of Planning Your Day The Right Way 00:02:00 5 Steps To Unlimited Productivity 00:07:00 What You Should Do When You Arrive at The Office 00:06:00 How to Enter the FLOW to Unleash Your Productivity & Results 00:02:00 Delegate & Say No For More Productivity 00:04:00 Your Time in The Morning For More Productivity 00:04:00 How To Kill Procrastination 00:02:00 Recap + More Productivity Advice 00:05:00

Overview This Career Journey course will unlock your full potential and will show you how to excel in a career in Career Journey. So upskill now and reach your full potential. Everything you need to get started in Career Journey is available in this course. Learning and progressing are the hallmarks of personal development. This Career Journey will quickly teach you the must-have skills needed to start in the relevant industry. In This Career Journey  Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Career Journey skills to help you advance your career. Acquire a comprehensive understanding of various Career Journey topics and tips from industry experts. Learn in-demand Career Journey skills that are in high demand among UK employers, which will help you to kickstart your career. This Career Journey course covers everything you must know to stand against the tough competition in the Career Journey field.  The future is truly yours to seize with this Career Journey. Enrol today and complete the course to achieve a Career Journey certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Career Journey course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Career Journey course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Career Journey course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Career Journey is suitable for anyone aspiring to start a career in Career Journey; even if you are new to this and have no prior knowledge on Career Journey, this course is going to be very easy for you to understand.  And if you are already working in the Career Journey field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Career Journey course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Career Journey course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Career Journey course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Career Journey course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction Course Introduction 00:03:00 Module 02: The Old Process don't work as well today The Processes were designed for HR, not for the job Seeker 00:03:00 We spend too much time using Job Boards 00:02:00 Applicant Tracking Systems and Interviewing 00:02:00 Information Interviews say 'I need a job' 00:02:00 Interviewing with People who Don't know you 00:01:00 Everyone is trying to do the same steps. 00:03:00 Module 03: A new Process for Job Search Have different process 00:05:00 Never Give Up 00:02:00 Create Career Journey Process 00:01:00 Dream out Loud 00:01:00 Dream about new Ideas 00:03:00 Dream with others 00:03:00 Look Deep into What you are learning 00:03:00 It's Unique process 00:03:00 Research and Deep Conversations are important 00:07:00 Execute and Refine your Plan along the way 00:06:00 Use Campaigns to keep your process on track 00:01:00 Get into Deeper Conversations and Listen Carefully 00:03:00 Module 04: Closing Remarks and Resource Closing Remarks 00:01:00