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16095 Step courses delivered On Demand

Professional Canvas Painting Diploma

3.0(2)

By Alpha Academy

Painting is a medium of expression. People have been expressing their hidden feelings and emotions through spreading colours on the canvas. Diploma in canvas painting is designed for people who have basic knowledge and skills in drawing. This course will provide you with the knowledge you require before creating any painting piece. It will teach you about the uses of the different kind of watercolours, oils, acrylics etc. it will also introduce you to the different brushes that are used in this course. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Professional Canvas Painting Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Professional Canvas Painting Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £25,500. The sky really is the limit. Course Curriculum Chapter 01 Painting 101 00:30:00 Chapter 02 Understanding Paints 00:30:00 Chapter 03 Choosing Your Brushes 00:30:00 Chapter 04 Color Your World 00:30:00 Chapter 05 Light Sources in Painting 00:30:00 Chapter 06 What type of painter are you? 00:30:00 Chapter 07 Choosing A Subject 01:00:00 Chapter 08 Setting Up Your Studio 00:30:00 Chapter 09 Art Supply Resources 01:00:00 Chapter 10 Clean Up Time 00:30:00 Chapter 11 Free Art Lessons 01:00:00 Chapter 12 Take Care of Your Creation 00:15:00 Chapter 13 Pay Attention to Detail 01:00:00 Chapter 14 Enjoy Your Subject 01:00:00 Chapter 15 Frequently Asked Questions 00:30:00 Chapter 16 Art Schools 00:30:00 Chapter 17 Museums of Fine Art 00:15:00 Chapter 18 One Final Word 01:00:00 Mock Exam Mock Exam - Professional Canvas Painting Diploma 00:20:00 Final Exam Final Exam - Professional Canvas Painting Diploma 00:20:00

Professional Canvas Painting Diploma
Delivered Online On Demand
£10.99

Professional Diploma in Graphic Design

3.0(2)

By Alpha Academy

Graphic designing is perfect for people who are interested in arts and computer. To learn how to produce good quality graphic designs, you need to learn about color theories, presentations, and photo-editing programs. You can learn from this Professional Diploma in Graphic Design that experts in graphic designing have a lot of opportunities. Individuals who possessed the right artistic and computer skills will succeed in graphic designing which you trained in this course. Please Note: All the Videos of Live classes are recorded and are included in the course. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Professional Diploma in Graphic Design has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Professional Diploma in Graphic Design is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. You will have unlimited access to the course and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £50,000. The sky really is the limit. Course Curriculum Advanced Theory Semester Week 1: Lesson 1 FREE 00:56:00 Week 1: Lesson 2 01:00:00 Week 2: Lesson 1 01:02:00 Week 2 : Lesson 2 01:03:00 Week 3: Lesson 1 01:01:00 Week 3: Lesson 2 01:01:00 Week 4: Lesson 1 00:51:00 Week 4: Lesson 2 00:51:00 Semester Final Exam - Advanced Theory 00:20:00 Professional Creation Semester Week 1: Lesson 1 00:57:00 Week 1: Lesson 2 01:00:00 Week 2: Lesson 1 00:56:00 Week 2: Lesson 2 00:58:00 Week 3: Lesson 1 01:00:00 Week 3: Lesson 2 01:04:00 Week 4: Lesson 1 00:56:00 Week 4: Lesson 2 00:58:00 Semester Final Exam - Professional Creation 00:20:00 Career Semester Week 1: Lesson 1 00:44:00 Week 1: Lesson 2 00:58:00 Week 2: Lesson 1 00:12:00 Week 2: Lesson 2 00:47:00 Week 3: Lesson 1 00:51:00 Week 4: Lesson 1 01:03:00 Week 4: Lesson 2 01:03:00 Semester Final Exam - Career Semester 00:20:00

Professional Diploma in Graphic Design
Delivered Online On Demand
£10.99

Organic Gardening Diploma

3.0(2)

By Alpha Academy

Organic gardening is known for growing fresh and chemical-free produce for your own consumption or other people. Organic gardening also promotes health and safety for both the consumer and the environment. This Organic Gardening Diploma is perfect for individuals who are concerned with eating safe and nutritional food. You will learn from this course how to grow your own fresh organic plants avoiding the negative effects of using artificial fertilizers, pesticides, and other chemicals. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Organic Gardening Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Organic Gardening Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,000. The sky really is the limit. Course Curriculum Diploma in Organic Gardening Why Garden Organically? 01:00:00 Planning Your Organic Vegetable Garden 00:30:00 Growing Your Organic Vegetable Garden 00:30:00 Why Grow an Organic Herb Garden? 00:30:00 Growing an Organic Herb Garden 00:30:00 You Have Organically Grown Herbs, Now What? 01:00:00 Organic Garden Fertilizers 00:30:00 Organic Gardening Compost 00:30:00 Why Use Organic Pest Control? 01:00:00 How to Control Garden Pests Organically 00:30:00 How to Bring Your Organic Plants Indoors; for Easy Year Round Growth 00:30:00 Organic Container Gardening 01:00:00 Organic Hydroponic Gardening 00:30:00 VEGETABLES STARTING WITH THE PLANTS 02:00:00 SOWING AND PLANTING 01:00:00 THE CULTIVATION OF VEGETABLES 01:00:00 THE VEGETABLES AND THEIR SPECIAL NEEDS 02:00:00 BEST VARIETIES OF THE GARDEN VEGETABLES 02:00:00 INSECTS AND DISEASES AND THE METHODS OF FIGHTING THEM 02:00:00 HARVESTING AND STORING 02:00:00 FRUITS THE VARIETIES OF POME AND STONE FRUITS 02:00:00 PLANTING: CULTIVATION: FILLER CROPS 01:00:00 PRUNING, SPRAYING, HARVESTING 01:00:00 BERRIES AND SMALL FRUITS 02:00:00 CONCLUSION 00:30:00 Recommended Reading Recommended Reading : Organic Gardening Diploma 00:00:00 Mock Exam Mock Exam - Organic Gardening Diploma 00:20:00 Final Exam Final Exam - Organic Gardening Diploma 00:20:00

Organic Gardening Diploma
Delivered Online On Demand
£10.99

The Art of Street Photography Online Course

3.0(2)

By Alpha Academy

You can be a street photographer if you own a camera. You can start it from anywhere you want. But it sounds easy, right? Though it's not that easy! You have to be a complete photographer with the knowledge of the technical skills, but also building up knowledge of human nature. You have to see things before they happen in order to be ready for the decisive moment. The The Art of Street Photography Online Course is designed to welcome you to the world and genre of street photography. It aims to open your eyes to the spontaneous nature of the 'every day' that is out there and to help you document (photograph) the weird and wonderful street scenes that pass us by without notice. The workshop will guide you towards the appropriate equipment needed for street photography and how to use that equipment to its full potential. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then The Art of Street Photography Online Course is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,300. The sky really is the limit. Course Curriculum Module: 01 Photography with Anthony Promo FREE 00:01:00 Introduction 00:02:00 What is Street Photography 00:03:00 Equipment Recommendations 00:02:00 Basic Settings 00:04:00 Intro to Strongest I'II Ever Be 00:15:00 Module: 02 Where Shoot Photos 00:04:00 How to Take Photos of Strangers 00:14:00 Composing Better Photos 00:09:00 Portrait - Face in the Shadows 00:02:00 Portrait - Capturing Raw Emotions 00:05:00 Portrait - When Life Gives You Lemons 00:02:00 Module: 03 Portrait - Get Up Close and Personal 00:01:00 Portrait - Silhouettes and the Power of RAW 00:02:00 Portrait - When You Can't Take a Portrait 00:03:00 Portrait - Can I Take Your Photograph While We're Talking 00:02:00 Portrait - Ease Your Way Into the Shot 00:01:00 Portrait - Wait for the Right Moment 00:02:00 Module: 04 Lighting - Drama and Lens Flares 00:02:00 Architecture - Seeing the Beauty in the Small Things 00:01:00 Lighting - Taking Photos at High Noon 00:02:00 Lighting - Photographing the Sun 00:01:00 Silhouette - Walking Away 00:01:00 Lighting - Back Lighting and Shadows 00:02:00 Module: 05 Be Ready for Any Moment 00:01:00 Find Your Frame and Be Patient 00:01:00 When Your Subject Walk on By 00:01:00 Where Preparation and Luck Meet 00:01:00 Sharing Your Work 00:06:00 Thank You 00:02:00

The Art of Street Photography Online Course
Delivered Online On Demand
£10.99

Microsoft Project 2016 Beginners Level

3.0(2)

By Alpha Academy

Do you want to master the most popular project management tool? Enhance your skills with Microsoft Project 2016 in this comprehensive course. Microsoft Project is a beast of a software application, possibly found best so far. It has every imaginable feature built into it by now and then even some more. With the help of this Microsoft Project 2016 Beginners Level course, you'll be able to create, manage and track world class schedules with complex requirements of resources, allocations, budgets, reporting and tracking all the way to project conclusion. You'll also discover working with costs, deadlines, and succeed in scheduling issues effectively. Course Highlights The price is for the whole course including final exam - no hidden fees FREE accredited certificate upon successful completion Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Microsoft Project 2016 Beginners Level has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Microsoft Project 2016 Beginners Level is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,000. The sky really is the limit. Course Curriculum Starting a Project Project Management 101 00:15:00 ACTIVITY - PROJECT MANAGEMENT 101 00:05:00 Navigate and Customize the Project 2016 Interface 00:30:00 ACTIVITY - NAVIGATING AND CUSTOMIZING THE PROJECT 2016 INTERFACE 00:05:00 Add Tasks to a Project 00:15:00 ACTIVITY - ADDING TASKS TO A PROJECT 00:05:00 Add Resources to a Project 00:15:00 ACTIVITY - ADDING RESOURCES TO A PROJECT 00:05:00 Save a Project 00:15:00 ACTIVITY - SAVING A PROJECT 00:05:00 Working with Project Calendars Manage Project Time Frames 00:15:00 ACTIVITY - MANAGING PROJECT TIME FRAMES 00:05:00 Change Working Time 00:15:00 ACTIVITY - CHANGING THE WORKING TIME FOR A PROJECT 00:05:00 Working with Project Tasks Manage Project Tasks 00:15:00 ACTIVITY - MANAGING PROJECT TASKS 00:05:00 Add Summary Tasks and Milestones 00:15:00 ACTIVITY - ADDING SUMMARY TASKS AND MILESTONES 00:05:00 Working with Project Resources Manage Project Resources 00:15:00 ACTIVITY - MANAGING PROJECT RESOURCES 00:05:00 Allocate and Level Work Resources 00:15:00 ACTIVITY - LEVELING RESOURCES 00:05:00 Delivering a Project Plan Print Project Views 00:15:00 ACTIVITY - PRINTING A PROJECT VIEW 00:05:00 Share Projects 00:15:00 ACTIVITY -SHARING PROJECTS 00:05:00 Export Projects 00:15:00 ACTIVITY - EXPORTING A PROJECT 00:05:00 Activities - Microsoft Project 2016 Beginners Level 00:00:00

Microsoft Project 2016 Beginners Level
Delivered Online On Demand
£10.99

Critical Thinking & Decision Making Training Course

By Online Training Academy

Are you ready to elevate your decision-making skills to new heights? Introducing our comprehensive Critical Thinking & Decision Making Training Course, designed to empower you with the tools and strategies necessary to navigate today's complex challenges with clarity and confidence. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Critical Thinking & Decision Making Training Course, learners will explore the fundamentals of critical thinking, including its significance and steps involved. They will learn to identify critical thinkers and understand various strategies employed in critical thinking. Through practical examples, learners will develop problem-solving skills using critical thinking techniques. They will also delve into the evaluation of claims and judgments using critical thinking principles. Moreover, learners will discover the benefits of critical thinking and ways to overcome barriers that may hinder it. Lastly, the course will equip learners with the tools and techniques necessary for making informed decisions by integrating critical thinking into the decision-making process. By the end of the training, learners will possess a comprehensive understanding of critical thinking and its application in various aspects of life and work. Course Curriculum Module 01: Introduction to Critical Thinking Module 02: Importance of Critical Thinking Module 03: What Are the Critical Thinking Steps Module 04: Recognising a Critical Thinker Module 05: Critical Thinking Strategies Module 06: Problem-Solving Through Critical Thinking Module 07: Critical Thinking and the Judgment of Claims Module 08: Benefits and Barriers of Critical Thinking Module 09: Decision Making with Critical Thinking Learning Outcomes: Identify key principles and theories in critical thinking processes. Apply critical thinking steps to analyse and evaluate complex situations. Utilise critical thinking strategies to solve problems effectively and efficiently. Evaluate claims and arguments using critical thinking tools and techniques. Recognise the benefits of critical thinking and overcome common barriers. Make informed decisions by integrating critical thinking principles into decision-making. CPD 10 CPD hours / points Accredited by CPD Quality Standards Critical Thinking & Decision Making Training Course 2:09:44 1: Module 01: Introduction to Critical Thinking 16:13 2: Module 02: Importance of Critical Thinking 08:28 3: Module 03: What Are the Critical Thinking Steps 10:42 4: Module 04: Recognising a Critical Thinker 15:13 5: Module 05: Critical Thinking Strategies 16:22 6: Module 06: Problem-Solving Through Critical Thinking 16:28 7: Module 07: Critical Thinking and the Judgment of Claims 13:07 8: Module 08: Benefits and Barriers of Critical Thinking 17:41 9: Module 09: Decision Making with Critical Thinking 14:30 10: CPD Certificate - Free 01:00 Who is this course for? Professionals seeking to enhance analytical and decision-making skills. Students aiming to develop critical thinking abilities for academic success. Managers and leaders striving to foster a culture of strategic thinking. Individuals navigating complex environments requiring sound judgment and reasoning. Anyone interested in honing problem-solving skills through critical analysis. Career path Policy Analyst Risk Manager Data Analyst Strategy Consultant Quality Assurance Manager Research Scientist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Critical Thinking & Decision Making Training Course
Delivered Online On Demand2 hours 12 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

Diploma on Candle Making Business

By Online Training Academy

In today's contemporary landscape, the Diploma in Candle Making Business Course holds pivotal importance. Learning the intricacies of Candle Making not only nurtures a creative outlet but also cultivates essential entrepreneurial skills. With modules covering the Basics, Steps, and various techniques like Handmade, Moulded, and Dipped Candles, this course equips individuals with a comprehensive skill set. Safety protocols and business setup strategies ensure a holistic understanding of the trade. In the UK, where artisanal crafts are revered, mastering Candle Making opens doors to a plethora of job opportunities. Graduates can expect competitive salaries, with entry-level positions starting at £20,000 annually, scaling upwards with experience. Moreover, the sector is witnessing a notable surge, with a 15% increase in demand projected over the next five years. Hence, investing in this course not only enhances individual proficiency but also aligns with the growing market trends, offering a promising career trajectory in the ever-expanding Candle Making industry. Key Features: CPD Certified Candle Making Business Course Free Certificate from Reed CIQ Approved Candle Making Business Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Basics of Candle Making Module 02: Steps of Candle Making Module 03: Handmade Candles Module 04: Moulded Candles Module 05: Dipped Candles Module 06: Basic Candle Recipes Module 07: Adapting Safety in Candle Making Module 08: Decorating Module 09: Setting Up a Business Module 10: Marketing Strategies Learning Outcomes: Master basics, steps, and techniques of candle making process. Create unique handmade, moulded, and dipped candles effectively. Formulate basic candle recipes for diverse aesthetic preferences. Implement safety measures ensuring risk-free candle production environment. Enhance candle designs through various decorating techniques. Develop business acumen by setting up and marketing candle business. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Candle Making Business 2:27:22 1: Module 01: Basics of Candle Making Preview 19:32 2: Module 02: Steps of Candle Making 14:12 3: Module 03: Handmade Candles 17:54 4: Module 04: Moulded Candles 13:44 5: Module 05: Dipped Candles 19:24 6: Module 06: Basic Candle Recipes 09:13 7: Module 07: Adapting Safety in Candle Making 12:43 8: Module 08: Decorating 21:35 9: Module 09: Setting Up a Business 09:45 10: Module 10: Marketing Strategies 08:20 11: CPD Certificate - Free 01:00 Who is this course for? This Diploma on Candle Making Business Course can be taken by anyone who wants to understand more about the topic. With the aid of this Candle Making Business course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Diploma on Candle Making Business Course is ideal for: Beginners interested in candle making as a hobby. Entrepreneurs aspiring to start a candle making business. Craft enthusiasts seeking to enhance candle making skills. Individuals passionate about handmade artisanal products. Anyone keen on exploring the candle making industry. Requirements Learners do not require any prior qualifications to enrol on this Diploma on Candle Making Business Course. You just need to have an interest in Diploma on Candle Making Business Course. Career path After completing this Diploma on Candle Making Business Course you will have a variety of careers to choose from. The following job sectors of Diploma on Candle Making Business Course are: Candle Maker - £18K to 25K/year Artisanal Candle Designer - £20K to 30K/year Candle Business Owner - £25K to 40K/year Candle Making Instructor - £22K to 35K/year Candle Retail Manager - £21K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Candle Making Business
Delivered Online On Demand2 hours 30 minutes
£12

Computer Programming Experts Level

3.0(2)

By Alpha Academy

Computer programmers create specific codes for certain functions to make a computer operate flawlessly. You need to learn different types of programming languages which this course can teach you to become an expert computer programmer. Learning the different programming languages in this Computer Programming Experts Level is beneficial since each language has their own strengths, limitations, and applications. Having an extensive knowledge and skills of these languages will help a programmer cater to different projects. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Computer Programming Experts Level has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Computer Programming Experts Level is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £30,000. The sky really is the limit. Course Curriculum Computer Programming at a Glance COMPUTER PROGRAMMING AT A GLANCE 01:00:00 UNDERSTANDING THE LANGUAGE OF THE COMPUTER 00:30:00 Choosing a Language 00:30:00 Basic Programming Language BASIC Programming Language 01:00:00 Getting Started with BASIC Programming Language 01:00:00 BASIC Overview of BASIC Components 01:00:00 BASIC Special Variables 01:00:00 BASIC Probability Functions 01:00:00 Filtering the Data Set or Splitting the Data Set 01:00:00 DATA Blocks 01:00:00 DELETE Statement 01:00:00 FOR…NEXT Statement 01:00:00 IF. . . THEN Statement 01:00:00 PHP Programming Welcome to the world of programming! 00:30:00 Getting Started 01:00:00 Let's Start Coding! 01:00:00 PHP Strings 01:00:00 PHP Variables 01:00:00 Useful Variables 00:30:00 PHP Includes & Problem Solving 01:00:00 Tip When Creating Inc Pages 00:30:00 Redirecting Using PHP 00:30:00 Multiple Conditions 01:00:00 PHP Arrays 01:00:00 PHP Loops 01:00:00 Note on PHP Math Functions: 00:30:00 Functions 01:00:00 PHP Sessions 00:30:00 Cookies 01:00:00 Introduction to MySQL 01:00:00 Making The Connection 01:00:00 Inserting Data 01:00:00 Deleting / Removing Data 00:15:00 Mock Exam Mock Exam - Computer Programming Experts Level 00:30:00 Final Exam Final Exam - Computer Programming Experts Level 00:30:00

Computer Programming Experts Level
Delivered Online On Demand
£10.99