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A practical programme for HR professionals who are keen to develop a coaching style of interaction either within their teams and/or with business stakeholders. Develop skills in taking a more engaging, non-directive approach to supporting your business and to encouraging a coaching style of communication in your organisation.

Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.

Duration 1 Days 6 CPD hours This course is intended for Security IT business-level professionals interested in cloud security practices Security professionals with minimal to no working knowledge of AWS Overview Assimilate Identify security benefits and responsibilities of using the AWS Cloud Describe the access control and management features of AWS Explain the available methods for providing encryption of data in transit and data at rest when storing your data in AWS. Describe how to secure network access to your AWS resources Determine which AWS services can be used for monitoring and incident response This course covers fundamental AWS cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured. Based on the AWS Shared Security Model, you learn where you are responsible for implementing security in the AWS Cloud and what security-oriented services are available to you and why and how the security services can help meet the security needs of your organization. Prerequisites Working knowledge of IT security practices and infrastructure concepts, familiarity with cloud computing concepts 1 - Security on AWS Security design principles in the AWS Cloud AWS Shared Responsibility Model 2 - Security OF the Cloud AWS Global Infrastructure Data center security Compliance and governance 3 - Security IN the Cloud ? Part 1 Identity and access management Data protection essentials Lab 01 ? Introduction to security policies 4 - Security IN the Cloud ? Part 2 Securing your infrastructure Monitoring and detective controls Lab 02 ? Securing VPC resources with Security Groups 5 - Security IN the Cloud ? Part 3 DDoS mitigation Incident response essentials Lab 03 ? Remediating issues with AWS Config Conformance Packs 6 - Course Wrap Up AWS Well-Architected tool overview Next Steps Additional course details: Nexus Humans AWS Security Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Security Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

EFQM Certified Model Foundation Course The EFQM Foundation course will help you to benchmark and improve the performance of every organisation by using the new EFQM Model and RADAR diagnostic tool, version 2025! This is a two-day online course, delivered via a mix of work-rooms, presentations, videos, and one-to-one support. This course is credited as part of the admission to the EFQM Assessor, Performance Improvement Practitioner or Excellence Practitioner courses. Who is the EFQM Certified Model Foundation course for? This is the essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit an organisation. This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. Whilst this training is effective as a stand-alone course, it is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. At the end of the course, you will be able to: - demonstrate how the EFQM Model could benefit your organisation and how it could be used to overcome current and future challenges - explain how the Model is structured and how the different elements apply to your organisation - start applying the RADAR as both a diagnostic tool - to identify strengths and areas for improvement – and a performance improvement methodology - conduct a high-level self-assessment of your organisation - understand the opportunities provided by EFQM data and insights - gain an insight into the alternative uses of the EFQM Model The EFQM Foundation Course Training Programme Following the welcome and introduction, this course comprises of 9 modules: Module 0: Welcome & course objectives Module 1: Why we need a model to face & master complexity? Why the EFQM Model? Module 2: Introduction to the EFQM Model Module 3: The Model (part 1): Direction Module 4:The Model (part 2): Execution Module 5: The Model (part 3): Results Module 6: RADAR Module 7: Assessment Module 8: Data & Insights Module 9: Next steps Delivery The course is delivered through a virtual trainer led live class Cost £800 + VAT If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: Appreciate the benefits of the appraisal process Assess standards of performance objectively Plan and prepare for appraisals effectively Conduct a well-structured appraisal meeting Acquire the essential skills required for effective appraisals Improve their ability to discuss difficult issues more confidently Identify training and development requirements Agree clear and measurable development objectives Complete essential paperwork Understand the need to facilitate continual informal dialogue between appraisals 1 Introduction and course objectives 2 The appraisal process The aim of the appraisal process Understanding the bigger picture - the appraisal process as part of the employee development process The benefits of the appraisal process Common pitfalls Five steps to an effective performance appraisal 3 Step 1 - Assessment Using job standards as the basis for objective assessment Assessment of previous objectives 4 Step 2 - Preparation Documentation required Data on each appraisee Planning the meeting 5 Step 3 - The meeting The skills of appraisal interviewing The structure of the appraisal interview Dealing with poor performance and difficult situations Taking notes and completing documentation 6 Step 4 - Planning ahead and objective setting Identifying action to improve performance and enhance skills Establishing relevant training needs Agreeing SMART performance objectives Formulating a personal development plan 7 Step 5 - Action after the interview Essential paperwork Follow-up and action required between appraisal interviews Continuing informal dialogue 8 Video case study Bullets 9 Conclusion Course review / discussion Preparation of action plans for building on the skills learnt Close

Introduction to Design Thinking: Virtual In-House Training Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell. This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project. What you will Learn At the end of this program, you will be able to: Explain the underlying principles and value of using Design Thinking for innovation Describe the basic concepts of the Stanford Model for Design Thinking Evaluate a set of basic Design Thinking techniques for application to your projects Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model Drive innovation through Design Thinking at some level in your work environment Foundation Concepts Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks Stages of Design Thinking Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks General Practices Team formation Visualization Improvisation Personalization Empathize Practices Overview of Empathize techniques Observation Engagement Interviews Define Practices Overview of Define practices Unpacking techniques Defining the customer techniques Integrating the Define experience Ideate Practices Overview of Ideate practices Reusable techniques for the Ideate stage New Ideate techniques to explore Prototype & Test Practices Overview of Prototype practices Examples of prototypes Overview of Testing practices Forms of testing techniques Adopt and Adapt Design Thinking Overview of Design Thinking implementation Design Thinking implementation challenges Success in implementing Design Thinking Summary and Next Steps Workshop summary Next steps: Personal Action Plans

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to understand configuration for installation, configuration of a host system, using Oracle Restart framework, troubleshooting tips, how the database fits with other systems, internals of the database, database failures and other topics. In this course, students will focus on configuration on supported systems. Also how the database fits in with other systems. Oracle Database Architercture Overview The Database Instance Database Memory Structures Database Process Structures Database Storage Architecture Oracle Clusterware Configuring the Host for Standalone Installlation Host Configuration Overview Choosing a Database Host Choosing an Operating System Proprietary Unix vs Open-Source Linux Making the OS Selection Prepare an Oracle LINUX Installation Perform Oracle LINUX Installation Configure the LINUX Host Step 1 - Confirm General System Requirements Step 2 - Confirm The Operating System Platform Step 3 - Confirm LINUX Package Requirements Step 4 - Confirm Network Configuration Configure Host for Virtualization VM Technologies Configure Oracle Linux for Virtualization Step 1 - Download Linux Updates Step 2 - Check Linux Kernel Step 3 - Download Latest yum Configuration File Step 4 - Enable Oracle Linux Add-ons Step 5 - Install VirtualBox Oracle Optimal Flexible Architecture OFA Goals ORACLE_BASE ORACLE_HOME Database Files Multiple ORACLE_HOMEs Databse Software Upgrades Mutliple Oracle Software Installations GRID Infrastructure Configuration Configure the Linux Installation About ASM Devices Configure Linux Devices for ASM Partioning a Device Oracle ASMLib Configue MS Windows Devices GRID Infrastructure Installation Perform the Installation Download Unpack the Installation Package Launch the Installation Session The Installation Dialog Verify the Installation Operating System Confirmation Oracle Utilities Setup SQL*Plus Confirmation Using EM Cloud Control Troubleshooting Problems DATABASE Installation Configuraion Configure a Linux Installation System Groups & Users Configure Kernel Parameters Create the Physical Directories Configure MS Windows Installation Prerequisite Checks & Fixup Utility DATABASE Installation ABOUT THE INSTALLATION The Installation Tools About The Installation Dialog The Installation Session Log PERFORM INSTALLATION ON LINUX Download Unpack The Installation Files Set Environment Variables Launch The Installation SERVER CLASS INSTALLATION DIALOG More About The Global Database Name About Enterprise Manager Cloud Control Secure The New Database PERFORM INSTALLATION ON WINDOWS Launch The Installation POST---INSTALLATION CONFIGURATION Required Environment Variables Defining The Environment Variables About SSH VERIFY THE INSTALLATION SQL*PlusConfirmation Operating System Confirmation Firewall Configuration Accessing EM Database Express Creating Databses Using DBCA About DBCA DBCA Templates Are You Sure? DEFAULT CONFIGURATION DATABASE ADVANCED MODE DATABASE File Location Variables Database Vault and Label Security CONFIGURE AN EXISTING DATABASE DELETE A DATABASE MANAGE TEMPLATES MANUALLY CREATE A DATABASE The CREATE DATABASE Command Using Oracle Restart WHAT IS ORACLE RESTART? What Oracle Restart Does Is Oracle Restart Deprecated? Registering With Oracle Restart More About srvctl Terminal Session Configuration COMPONENT STATUS USING SRVCTL Database Status Grid Infrastructure Status Oracle Home Status CONFIGURATION USING SRVCTL Examining A Database Configuration Examining The Listener Configuration Examining The ASM Configuration Manual Registration ListenerConfiguration Modification Database ConfigurationModification STARTUP/SHUTDOWN USING SRVCTL Why Use srvctl? MANAGING ORACLE RESTART Obtaining Oracle Restart Status Start/Stop Oracle Restart Preparing for a Database Upgrade What is a Database Upgrade? Database Upgrade Methods Real World Database Upgrade Develop A Database Upgrade Plan ABOUT THE DATABASE VERSION Direct Upgrade The COMPATIBLE Database Parameter PRE-UPGRADE PREPARATIONS Oracle Warehouse Builder Oracle Label Security (OLS) Oracle Database Vault Locating The Older Database Installations THE PRE-UPGRADE INFORMATION TOOL Pre-Upgrade Information Tool Files Run The Pre---Upgrade Information Tool Examining The Pre---Upgrade Information Tool Results Upgrade to Oracle Databse 12c Launch DBUA Database Upgrade Dialog Post-Upgrade Tasks Post-Upgrade Checklist Enable Unified Auditing Migrate to Unified Auditing Database Parameter Changes Enable New Features Source Destination Specific Post-Upgrade Tasks Oracle Architecture: The Systems Infrastructure About Enterprise Architectures The Relational Database Legacy Computing Models The Multi-Tiered Computing Model Scaling Up Cloud-Based Deployment ORACLE INFRASTRUCTURE ECOSYSTEM USING ORACLE ENTERPRISE MANAGER More About EM Using EM Database Express Using EM Cloud Control Oracle Architecture: The Database Host The Database Server Stack PROCESSOR LAYER CPU Resources Memory Resources I/O & STORAGE PROCESSING OS LAYER PROCESSING MODES DATABASE SERVER VIRTUALIZATION STORAGE VIRTUALIZATION ORACLE DATABASE SERVER STACK ORACLE ENGINEERED SYSTEMS Oracle Exadata Database Platform Exalogic Cloud Machine Exalytics BI Machine Oracle Architecture: Princilples & Technology Concepts Grid Computing Principles Why Grid Computing? What Is Grid Computing? PARALLELIZATION PRINCIPLES Hardware Parallelization Grid Computing Devices Clustered Database Servers CLOUD COMPUTING PRINCIPLES Multi-Tenancy Oracle Architecture: The RDBMS Installation & the Database Instance The Database Server Software Database Versions & Releases Database Editions Using PRODUCT_COMPONENT_VERSION View The Core Database Components Using V$VERSION View Understanding The Database Version Number The COMPATIBLE Database Parameter DATABASE INSTANCE ELEMENTS Individual Elements Of A Database Instance Physical Database Elements An Operational Database installation DATABASE INSTANCE CONFIGURATIONS Single Instance Parameter Files & Instance Configuration MAX_STRING_SIZE Parameter Example Independent Instances Clustered Instances The Database Instance In A Multi-tenant Configuration RECONFIGURING A DATABASE INSTANCE Static Vs. Dynamic Parameters Dynamic Parameter Setting Parameter Setting Scope Parameter Setting Level Setting Upgrade Related Parameters DATABASE COMPONENTS Advanced Data Functionality Components Security Components High-Performance Components Administration Components Database F

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Scrum Master Exam Prep: Virtual In-House Training This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Scrum Master Exam Prep: Virtual In-House Training This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps