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Live online took hold in 2020 and is a highly interactive, engaging and effective training medium, if it’s done right. Let us give your staff the key skills they need to make their virtual training learner-centred, by building a psychologically safe environment plus using online training tools such as break-out rooms, slides, video and whiteboards. Courses include: Key elements of a successful live online training session Knowing your audience Technology vs technique Blended/flipped/hybrid learning Making your activities and materials online-friendly Effective planning for live online sessions Timing live online training sessions
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle
Speakeasy is a free course for parents and other caregivers of autistic children and young people, aged up to 18 years old, living within Conwy and Denbighshire. A programme of six sessions. Mondays 6pm to 8pm. We will be delivering the course online. Discussing growing up, relationships, and sex with your autistic child can be a challenging yet essential aspect of parenting. Our Speakeasy course is designed to guide you through these conversations; join us for a course designed to address the specific needs of parents with autistic children and young people, supporting you to talk with your child about growing up, relationships and sex. The course will cover: What is relationships and sex education and what it means for you Growing up and puberty Online behaviour Protecting children from harm Safer sex Relationships and sexuality education (RSE) in school The course offers a flexible and relaxed way to gain greater confidence in an area that can cause embarrassment and awkwardness for families with children of all ages. The programme is particularly suited to parents and caregivers of autistic children and young people as we can explore key concerns, adapt resources to different needs and work as a group on maximising strengths and problem solving. Eligibility: Are you a parent or other caregiver of an autistic child/children? Are they 18 or younger? Do you live in Conwy or Denbighshire? Who we are: Cwmni Addysg Rhyw - Sex Education Company are a social enterprise (not for profit) company based in North Wales. Our staff have over 21 years experience in delivering relationships and sex education. We run RSE projects with children, young people and adults. More information can be found on our website https://www.sexeducationcompany.org/ If you would like any other information, please contact Mel Gadd mel@sexeducationcompany.org
The HoardingUK National Hoarding Conference is back in 2024! This year we're looking at what IS working. Our expert panel will include housing, environmental health, fire service, social care and other relevant professionals. Attend to hear how we've jointly overcome hurdles to deliver a successful, integrated, cost-effective, time managed programme.
