921 Spa courses in Sheffield

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

This ESS course is suitable for operatives who during the daily activities have to use Ladders. It will give the delegate an understanding of the safe use and inspection as well as awareness of the regulations. Book via our website @ ESS | Working at Heights training | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This ESS course is suitable for operatives who during the daily activities have to wear a safety harness. It will give the delegate an understanding of the safe use of a harness, methods of inspection and awareness of the regulations. Book via our website @ ESS | Working at Heights training | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This course is suitable for operatives required to Work at Height, and will give operatives a sound foundation on the requirements of the Work at Height Regulations 2005 and other relevant regulations. Also highlights the principles of how fall protection systems / equipment should be selected and used. This course will provide delegates with the knowledge and practical experience to enable them to work safely at height using a variety of basic systems and techniques. Book via our website @ ESS | Working at Height Module 2 - Safe Work at Height (General Operative) | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This course is suitable for operatives required to Work at Height, providing a sound foundation on the requirements of the Work at Height Regulations 2005 in conjunction with a basic understanding of the types of fall protection systems and equipment available, its use, its limitations and unsafe practices. Suitable for individuals working around but not directly Working at Height. It allows the delegate to identify a working at height area and understand the procedures and regulations that control it. Book via our website @ ESS | Working at Height Module 1 - Safe Work at Height Awareness | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

The aim of this course is to give delegates who have to use full working breathing apparatus during their working activities a greater understanding of correct operational procedures. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This course is aimed at anybody who may accidentally encounter asbestos containing materials as part of their job role within maintenance, building and demolition industries. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346