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5927 Software courses

Camtasia 9 for Beginners

4.3(43)

By John Academy

Description Camtasia ( /kæmˈteɪʒə/) (formerly Camtasia Studio) is a software suite, created and published by TechSmith, for creating video tutorials and presentations directly via screencast, or via a direct recording plug-in to Microsoft PowerPoint. Through this Camtasia 9 for Beginners you will learn the fundamentals Casmatia 9. You'll learn how to prepare you computers screen resolution, mouse pointer, microphone, and folders to start off on the right foot. You'll discover the secrets to recording the screen properly to get your course approved on the first pass, and give your students the best possible visual experience. You'll learn how to use Camtasia 9 to assemble your video, editing out the bad parts and keeping only the good. You'll discover how easily add voice-over narration and free-frame video content giving yourself some extra time to explain concepts that need extra explaining. Etc .. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Camtasia 9 for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Camtasia 9 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Camtasia Promo FREE 00:01:00 Introduction 00:01:00 Why Use Camtasia 00:01:00 Camtasia System Requirements 00:03:00 Downloading & Installing Camtasia 00:03:00 The Camtasia Beginner PowerPoint Add-In 00:01:00 Camtasia Recorder Walkthrough 00:07:00 Camtasia Recorder in Action 00:01:00 Cleaning Your Desktop 00:01:00 Tips for Cleaning Your Desktop 00:03:00 Recording Seperately 00:03:00 The Camtasia Adept Welcome Screen 00:01:00 Camtasia Editor Main Menu Walkthrough 00:06:00 Rendering Your Video in Camtasia 00:04:00 Basic Editing Walkthrough 00:08:00 Camtasia Media Library 00:02:00 Zoom In & Fit Videos to Canvas 00:02:00 Scale to Fit Feature 00:01:00 Annotations 00:05:00 Transitions 00:02:00 Behaviors 00:03:00 Clip Speed & Slow Motion 00:02:00 Zoom & Pan Feature 00:03:00 Animations 00:04:00 Cursor Effects 00:03:00 Voice Narration 00:02:00 Audio Effects 00:03:00 Shortcuts & Hotkeys 00:09:00 Visual Effects 00:04:00 Interactive Hotspots 00:04:00 Interactivity Quizzes 00:06:00 Closed Captions 00:05:00 Green Screen Editing 00:07:00 Green Screen Background 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Camtasia 9 for Beginners
Delivered Online On Demand1 hour 52 minutes
£11.99

Apache Kafka A-Z with Hands-On Learning

By Packt

Through this course, you will learn how to arrange Kafka a producer and consumer and Kafka Streams and Connectors accurately. You will also gain the skills needed to coordinate Kafka with existing application stages and to pass the Apache Kafka certification exam.

Apache Kafka A-Z with Hands-On Learning
Delivered Online On Demand9 hours 36 minutes
£35.99

Certified Data Analyst Pathway - Job Ready Program with Career & Money Back Guarantee

4.5(3)

By Studyhub UK

Start Your Journey to Becoming a Data Analyst Expert Today, and Make Up to •75,000 The data analytics field is growing rapidly, and there is a high demand for qualified data analysts. With our Data Analyst Program, you can learn the skills you need to succeed in this exciting field. We will help you until you find a job, so you won't have to worry about a thing. Just gain knowledge and learn skills, getting you a job is our duty. Enrol today and take your career to the next level! With our program, we go above and beyond traditional training. We understand that landing a job isn't just about having the right skills-it's about having the right support system by your side. That's why we are committed to being with you every step of the way, from your job search to your ultimate success. Why Choose Us Here's what makes our Data Analyst Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the data analysis field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and finesse. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in data analysis. From mastering cutting-edge tools to honing your analytical prowess, we'll ensure you have the knowledge and expertise to excel in any data-driven environment. Here are the 25 courses we will provide once you enrol in the program: Course 01: Data Analysis Course 02: Data Science & Machine Learning with R Course 03: Data Analytics with Tableau Course 04: SQL Programming Course 05: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 06: Data Analytics Course 07: Python Data Science with Numpy, Pandas and Matplotlib Course 08: Google Analytics Course 09: Business Intelligence and Data Mining Course 10: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 11: JavaScript Functions Course 12: Data Protection and Data Security (GDPR) Training Certification Course 13: GDPR Training Course 14: Diploma in Python Programming Course 15: Data Center Training Essentials: General Introduction Course 16: Quick Data Science Approach from Scratch Course 17: Diploma in Statistics & Probability for Data Science & Machine Learning Course 18: Master JavaScript with Data Visualization Course 19: Data Analysis and Forecasting in Excel Course 20: AWS Certified Solutions Architect Associate Preparation Course 21: Statistical Analysis Course Course 22: SQL for Data Science, Data Analytics and Data Visualization Course 23: Learn MySQL from Scratch for Data Science and Analytics Course 24: Data Analysis & Forecasting Course 25: Data Structure These courses will help you to develop your knowledge and skills to become a successful data analyst. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in the Data Analyst Program, you will get lifetime access to 25 premium courses related to data analysis. These courses will teach you the knowledge and skills required to become a successful data analyst. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional data analyst Take your data analysis skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your IT career with a starting salary ranging from •25,000 to •40,000 annually. Step into the IT industry with the assurance of a promising future. Step 5 - We will not leave you until you get a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in data analysis. Don't let your dream career as a data analyst remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Data Analyst Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Data Analyst Program is ideal for: Aspiring data analysts eager to launch a successful career in the field. Recent graduates seeking practical skills and industry insights to stand out in a competitive job market. Professionals looking to transition into the dynamic world of data analysis and capitalise on emerging opportunities. Individuals with a passion for numbers, problem-solving, and uncovering meaningful insights from complex datasets. Job seekers seeking comprehensive support and guidance throughout the entire job searching and job finding process. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements No experience required. Just enrol & start learning. Career path Our Data Analyst Program equips you with the skills to excel in data analysis roles. You'll thrive as a data analyst, data scientist, business analyst, or market research analyst, unlocking opportunities in diverse industries such as finance, healthcare, e-commerce, and technology. Act now, and let us guide you towards a brighter future. Enrol today! Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included The Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included

Certified Data Analyst Pathway  - Job Ready Program with Career & Money Back Guarantee
Delivered Online On Demand12 weeks
£1,149

Diploma in Freelance Photography

4.3(43)

By John Academy

Description: Do you have dreams of turning your creative passion into a full-time career? Whether you're a professional photographer or know how to get creative with a digital camera, having a business plan and ideas is the first step to becoming a freelance photographer. This Diploma in Freelance Photography course is for photographers of all levels who have at least a basic knowledge of photography. We expect that you know how to take proficient quality photographs, but need the extra help to get your photography business off the ground. In this masterclass, you will learn how to determine your niche, market your freelance business on social media and grow clients in no time. Throughout this professional photography course, you will receive tips on different types of photography, from online photography, to portrait photography, wedding photography and commercial photography. You will go through a series of practical exercises intended to set you up for success.  On completion, your work will be evaluated, and our experts will offer constructive feedback to help you to develop your photography skills even further. You will also learn how to budget for your business and studio, copyright your work, build a portfolio, and decide your business rates. Who is the course for? Professional photographers who want to venture into business. People who have an interest in business and photography at the same time. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Freelance Photography is a useful qualification to possess and will be very helpful to have, especially for these careers: Events Photographer Professional Photographer And much more! Basics of Photography How to Become a Digital Photographer? 02:00:00 Getting into the Scene 02:00:00 Choosing the Right Camera 02:00:00 Making Pictures for a Living 03:00:00 The Tools and Software for Editing the Images 02:00:00 The Most Commonly Asked Questions 01:00:00 Freelance Photography Photography Basics 01:30:00 The Art of Photography 01:30:00 FREELANCE PHOTOGRAPHY AND YOU 00:30:00 SHOULD YOU BE IN THIS BUSINESS FOR YOURSELF? 01:00:00 WEDDINGS 01:00:00 PORTRAITS 01:00:00 CARDS 01:00:00 NEWSPAPERS 01:30:00 SPECIALTY PHOTOGRAPHY 01:00:00 COPYRIGHTING YOUR WORK 01:00:00 ESTABLISHING YOUR BUSINESS 00:30:00 Mock Exam Mock Exam- Diploma in Freelance Photography 00:20:00 Final Exam Final Exam- Diploma in Freelance Photography 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Freelance Photography
Delivered Online On Demand24 hours
£11.99

Advanced Diploma in Video Creation

4.3(43)

By John Academy

Description: Videos are created for entertainment, information dissemination, and even for marketing. Producing videos for marketing will be effective if it could capture the attention of your target market. To do this, you need to learn the basics in video creation and learn how to produce web video. You also need to learn how to post and produce YouTube videos since YouTube is one of the popular platforms where you could post your videos. All of these skills related to video creation will be taught in this advanced diploma course. This course will provide you with the skills, knowledge and information of video creation.  Who is the course for? Business professionals who want to learn about video creation People who have an interest in video creation and production Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Video Creation course will be useful and would be beneficial for the following professions: Businessman Marketing and Promotions Specialist Marketing Manager Online Content Creator Product Creators Sales Manager Sales and Promotions Specialist Social Media Specialist Video Producer. Video Creation The Tools That You Must Need 01:00:00 How to Choose the Right Web Cam? 00:30:00 Creating and Editing Software for a Video Product 00:30:00 Plan! Before You Commence Shooting Your Video Product 01:00:00 How to Edit Your Video Product 01:00:00 How to Create a Video Tutorial for Your Customers 01:00:00 How to Include the Finished Video Product on Your Website 01:00:00 A Video Product Can Help Boosting Traffic and Sales to Your Website 00:30:00 Conclusion 00:15:00 Production of Web Video Introduction 00:30:00 What You Can Use Video Production For 00:30:00 What You Will Need 00:30:00 Video Production Without Hardware 01:00:00 Planning and Pre-Production 01:00:00 Creating A Script 01:00:00 Filming and Production 01:00:00 Editing 01:00:00 Closing Notes 00:15:00 Making Youtube Videos Introduction 00:15:00 Write An Interesting & Descriptive Title For Your Video 01:00:00 Write A 'Descriptive' Description 01:00:00 Add Keywords In Your Tags 00:30:00 Share Your Videos On Facebook & Twitter 00:30:00 Get As Many Likes and Comments As Possible 00:15:00 Make Your Video A 'Video Response' To A Popular Related Video 00:15:00 Make Your Videos Go Viral 00:30:00 Get Subscribers to Your Channel 01:00:00 Use Links To Your Other Videos In Annotations 00:30:00 Post Your Video to Your Blog or Website 00:30:00 Post Video On Forums 00:30:00 Bookmark Your Video(s) On News/Social Bookmarking Sites 00:30:00 Promote Your Video On YouTube 00:30:00 Bookmark Your Video(s) On News/Social Bookmarking Sites 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Video Creation 00:30:00 Final Exam Final Exam- Advanced Diploma in Video Creation 00:30:00

Advanced Diploma in Video Creation
Delivered Online On Demand23 hours
£25

Red Hat Performance Tuning: Linux in Physical, Virtual, and Cloud (RH442)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Senior Linux system administrators responsible for maximizing resource utilization through performance tuning. Overview Analyze and tune for resource-specific scenarios Applying tuning profiles with the tuned tool Tune in virtual environments (hosts and guests) Trace and profile system events and activities Tune resource limits and utilization using systemd-integrated cgroups Gather performance metrics and benchmarking data Red Hat© Enterprise Performance Tuning is designed to teach senior Linux© system administrators the methodology of performance tuning for Red Hat Enterprise Linux. This course discusses system architecture with an emphasis on understanding the implications of system architecture on system performance, methods for testing the effects of performance adjustments, open source benchmarking utilities, methods for analyzing system and networking performance, and tuning configurations for specific application loads. Prerequisites Become a Red Hat Certified Engineer (RHCE©), or demonstrate equivalent experience 1 - Introduction to performance tuning Understand the basic principles of performance tuning and analysis. 2 - Collecting, graphing, and interpreting data Gain proficiency in using basic analysis tools and in evaluating data. 3 - General tuning Learn basic tuning theory and mechanisms used to tune the system. 4 - Hardware profiling Understand and analyze hardware. 5 - Software profiling Analyze CPU and memory performance of applications. 6 - Mail server tuning Learn about basic storage tuning using an email server as an example. 7 - Large memory workload tuning Understand memory management and tuning. 8 - HPC workload tuning HPC workload tuning 9 - File server tuning Understand storage and network tuning in the context of a file server application. 10 - Database server tuning Tune memory and network performance using a database application as an example. 11 - Power usage tuning Tune systems with power consumption in mind. 12 - Virtualization tuning Tune ?host? and ?guest? for efficient virtualization.

Red Hat Performance Tuning: Linux in Physical, Virtual, and Cloud (RH442)
Delivered OnlineFlexible Dates
Price on Enquiry

Linux Professional Institute Certification (LPIC-2) 201

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Linux Professional Institute Certification (LPIC-2) 201 training is suitable for individuals with roles of: System administrator Network administrator Technician DevOps Overview Upon successful completion of this course, students will be able to: measure hardware resource and network bandwidth, identify and troubleshoot resource problems monitor resource usage to predict future resource needs utilise kernel components that are necessary to specific hardware, hardware drivers, system resources and requirements properly configure a kernel to include or disable specific features of the Linux kernel as necessary manage and/or query a 2.6.x, 3.x or 4.x kernel and its loadable modules query and modify the behaviour of system services at various targets / run levels properly manipulate a Linux system during both the boot process and during recovery mode properly configure and navigate the standard Linux filesystem configure automount filesystems using AutoFS configure and implement software RAID configure kernel options to support various drives create and remove logical volumes, volume groups, and physical volumes use system tools to back up important system data. This course prepares students to take the 201 exam of the LPI level 2 certification. To gain LPIC-2 certification, an individual should have an active LPIC-1 certification. Capacity Planning Measure and Troubleshoot Resource Usage Predict Future Resource Needs Linux Kernel Kernel components Compiling a Linux kernel Kernel runtime management and troubleshooting System Startup Customising system startup System recovery Alternate Bootloaders Filesystem and Devices Filesystem and Devices Maintaining a Linux filesystem Creating and configuring filesystem options Advanced Storage Device Administration Configuring RAID Adjusting Storage Device Access Logical Volume Manager Networking Configuration Basic networking configuration Advanced Network Configuration Troubleshooting network issue System Maintenance Make and install programs from source Backup operations Notify users on system-related issues

Linux Professional Institute Certification  (LPIC-2) 201
Delivered OnlineFlexible Dates
Price on Enquiry

MB-800T00 Microsoft Dynamics 365 Business Central Functional Consultant

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses. Overview Understand use cases for Business Central modules Set up Business Central Configure Financials Configure Sales and Purchasing Configure Operations Understand Integrationa nd Automation scenarios Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations. Introduction to Business Central Modules Introduction to Business Central Technology overview Navigate the user interface Master data for the Sales and Purchase process Application Setup Create and configure a new company Migrate data to Business Central Manage Security Set up core app functionality Set up dimensions Configure Financials Set up Finance Management Set up the Chart of Accounts Set up posting groups General Journals Set up Cash Management Set up Accounts Payables Set up Accounts Receivables Configure Sales and Purchasing Set up Inventory Configure prices and discounts Operations Purchase items Sell items Process financial transactions Inventory costing Integration and Automation Set up and use approvals with workflows Connect Power Apps Connect Power Automate Connect Power BI

MB-800T00 Microsoft Dynamics 365 Business Central Functional Consultant
Delivered OnlineFlexible Dates
Price on Enquiry

Advanced Diploma in Customer Relationship Management

4.3(43)

By John Academy

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Customer Relationship Management
Delivered Online On Demand24 hours
£19

Office Skills and Administration Management Diploma

4.9(27)

By Apex Learning

Overview Embark on a transformative journey with the Office Skills and Administration Management Diploma, a comprehensive course designed to equip learners with essential skills for thriving in today's dynamic office environments. This course offers a deep dive into the core competencies required for excellence in administrative roles, addressing the increasing demand for skilled professionals in this sector. Participants will explore various topics, from the fundamentals of administrative management to advanced skills in business writing and digital proficiency. The curriculum is meticulously crafted to ensure a thorough understanding of both theoretical and applied aspects of office administration. This includes developing exceptional organisational skills, mastering effective communication, and honing expertise in essential software like Excel and PowerPoint. By completing this course, learners will be well-equipped to navigate and excel in the ever-evolving landscape of office administration. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills and Administration Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Office Skills and Administration Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 53 lectures • 19:18:00 total length •Personal Assistant: 01:23:00 •Admin Support: 01:54:00 •Administrative Management: 01:00:00 •Organisational Skills: 01:16:00 •Telephone Etiquette: 01:07:00 •Business Writing: 01:24:00 •Time Management: 01:09:00 •Body Language and Effective Communication: 01:23:00 •Meeting Management: 01:24:00 •Navigate the Excel User Interface: 00:28:00 •Use Excel Commands: 00:10:00 •Create and Save a Basic Workbook: 00:19:00 •Enter Cell Data: 00:12:00 •Use Excel Help: 00:05:00 •Create Worksheet Formulas: 00:15:00 •Insert Functions: 00:17:00 •Reuse Formulas and Functions: 00:17:00 •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Apply Text Formats: 00:16:00 •Apply Number Format: 00:07:00 •Align Cell Contents: 00:09:00 •Apply Styles and Themes: 00:12:00 •Apply Basic Conditional Formatting: 00:11:00 •Create and Use Templates: 00:08:00 •Preview and Print a Workbook: 00:10:00 •Set Up the Page Layout: 00:09:00 •Configure Headers and Footers: 00:07:00 •Manage Worksheets: 00:05:00 •Manage Workbook and Worksheet Views: 00:07:00 •Manage Workbook Properties: 00:06:00 •Customize the User Interface: 00:19:00 •Set PowerPoint 2016 Options: 00:07:00 •Modify Slide Masters and Slide Layouts: 00:16:00 •Add Headers and Footers: 00:05:00 •Modify the Notes Master and the Handout Master: 00:04:00 •Create SmartArt: 00:09:00 •Modify SmartArt: 00:05:00 •Write Math Equations: 00:07:00 •Add Audio to a Presentation: 00:09:00 •Add Video to a Presentation: 00:10:00 •Customize Animations and Transitions: 00:14:00 •Review a Presentation: 00:15:00 •Store and Share Presentations on the Web: 00:06:00 •Annotate a Presentation: 00:07:00 •Set Up a Slide Show: 00:08:00 •Create a Custom Slide Show: 00:03:00 •Add Hyperlinks and Action Buttons: 00:07:00 •Record a Presentation: 00:05:00 •Secure a Presentation: 00:11:00 •Broadcast a Slide Show: 00:07:00 •Create a Video or a CD: 00:08:00

Office Skills and Administration Management Diploma
Delivered Online On Demand19 hours 18 minutes
£12