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Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

This Sales Skills: Selling the Easy Way course will show you how to sell the easy way - whether you are new to sales and want to fast track your career, or experienced but want to refine your existing sales skills, but this course is also for the business owner or entrepreneur in need of help in front of their customers. Learn everything you need to get you selling without that uncomfortable feeling. The affect of attitude, values and beliefs have on your ability to sell and how you can get them on your side. How to set simple and effective goals, the easy way - why make it complicated! How focus, working well with others, and giving that extra percentage for your customers can make you stand out from your competitors. Learn how pre-call planning and research doesn't have to be boring - and how it makes for more effective sales calls. The easy way to get appointments over the phone, so that the customer doesn't give you the 'brush off'. Understand the difference between features and benefits, and which one you should be talking about to your customers. How to start any sales call of on the 'right foot', and get pre-approval to discuss and sell your product. How to ensure both you and your customer are comfortable and relaxed during the sales call. What are the only two simple question types you need for any sales call, and how and when to use them. How to find your customer's 'hot buttons'. How to 'close the call' naturally to make sure both you and your customer are happy with the outcome. What to do after the call to ensure continuing business. Complicated sales terminology - simplified! The above is just a sample of what you will learn. After completing this course you will be able to: Understand what your customers need from you and your product. Close more calls where you and the customer both end up smiling! Boost your sales through the roof! This isn't a training course were it's all theory and no reality. I have used and continue to use to this day the techniques and strategies taught in this course - simply because they work. Without recourse to lying, cheating or any other BS, this course shows you how to sell ethically and effectively. You will have immediate lifetime access to the all the course materials, plus any bonus material and updates in the future. What you'll learn By the end of this course you will have learned everything you need to master your sales calls You will be able to identify your customers needs and requirements and match them to your product Learned specific strategies and techniques to ensure rapid sales growth Requirements No prerequisite knowledge is required No specialist software/hardware required Students need to be open to new ideas and be ready to take action Who is the target audience? Any individual wishing to master sales Anyone new to sales Business owners or entrepreneurs Sales representatives who want to refine their skills Introduction to keep it Simple Sales Skills Introduction 00:02:00 How to use this course 00:02:00 Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:02:00 How to Change Beliefs 00:04:00 Goals 00:06:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product knowledge Know your Products 00:03:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Questions Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Other Useful Resources Free Course Offer! 00:02:00 Course Certification

About Course Beginner Level Project Management Course: Fundamentals of Project Management Welcome to Project Management Online Course. This course is designed and prepared by Xpert Learning. So why should you learn project management? First, it is a highly demanded skill, and more job opportunities will be available if you know project management. This course will provide you with excellent skills for your professional development. This might be the much-needed step for your promotion or starting a new career. Project management jobs offer higher salaries than average, according to Glassdoor, the average entry-level salary for a project manager is around $60,000. Project management skills are required in every industry, whether it is a construction software or manufacturing industry. When there is a new project, who do they need? The answer is a project manager. Your dream of becoming a project manager is one step closer. Join our world-class, popular online course and learn the skills you need to become the best project manager out there. The Project Management Online course is designed for those new to project management, veterans who want to increase their skill set or anyone who needs a refresher on the fundamentals of project management. You'll learn everything from the foundation to the latest practices of PM, and how to become a Project Manager with zero experience and some experience. Achieve your goals and master the management skills necessary to become a successful Project Manager! This course will help you understand what is a project manager entails, and provide you with the knowledge to become a successful PM. You'll get access to additional support, Q&A sessions, and lifetime access to all of the course materials. You will also receive a PDF copy of the reading materials for this course. For better understanding, the project management course has been divided into several modules. In the first module, introduction to project management, you will learn what a project is, what project management is, and who a project manager is. Module 2 includes the roles and responsibilities of a project manager. Module 3 describes the Project management life cycle. We will learn about the five phases of a project lifecycle: initiation, planning and execution, monitoring and control, and closure in modules 4 to 8. In the next module, we will learn about different knowledge areas of project management such as integration, scope, schedule, cost, quality, etc. In the final module, we will draw concluding remarks. So, what are you waiting for? let's start the course and take the next step forward with your career. What Will You Learn? The roles and responsibilities of a project manager Project management methodologies & knowledge areas Project management life cycle Skills required to successfully initiate, plan, execute, monitor and control projects Course Content Overview of the course Overview of the Course Introduction to Project Management Introduction to Project Management Project Manager Roles and Responsibilities Project Manager Roles and Responsibilities Project Management Life Cycle Project Management Life Cycle Initiating a project Initiating a project Planning a project Planning a project Executing a Project Executing a Project Monitoring and Controlling a Project Monitoring and Controlling a Project Closing a project Closing a project Project Management Methodologies Project Management Methodologies Project Management Knowledge Areas Project Management Knowledge Areas Concluding Remarks Concluding Remarks A course by Xpert Learning RequirementsNo previous experience required Audience Project Manager Jobseekers Business Management Students Audience Project Manager Jobseekers Business Management Students

Lean Six Sigma Yellow Belt Certification Program: In-House Training This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. Participants will learn basic tools and techniques of Lean Six Sigma and those who pass a thirty-question exam (70% or above) will become a Certified Lean Six Sigma Yellow Belt. This course is delivered through four 3-hour online sessions. What you Will Learn You'll learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO, and Yield) Select successful, high-impact projects that match strategic objectives Document, measure, and improve key processes using the DMAIC (Define, Measure, Analyze, Improve, and Control) Methodology Utilize data-based thinking to make key business decisions Introduction to the Fundamentals and Vision of Lean Six Sigma Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Metrics of Lean Six Sigma and the DMAIC Model How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?

Lean Six Sigma Yellow Belt Certification Program This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. Participants will learn basic tools and techniques of Lean Six Sigma and those who pass a thirty-question exam (70% or above) will become a Certified Lean Six Sigma Yellow Belt. This course is delivered through four 3-hour online sessions. What you Will Learn You'll learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO, and Yield) Select successful, high-impact projects that match strategic objectives Document, measure, and improve key processes using the DMAIC (Define, Measure, Analyze, Improve, and Control) Methodology Utilize data-based thinking to make key business decisions Introduction to the Fundamentals and Vision of Lean Six Sigma Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Metrics of Lean Six Sigma and the DMAIC Model How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?

Get a step-by-step guideline on how to take amazing pictures and build a thriving career in the industry through the Digital Photography Masterclass course. This course will help you take your photography skills to the next level. Within a few steps, you will learn the essentials of capturing the perfect shot. This course is designed to provide you with an overall understanding of digital photography. Here, you will get to learn about the anatomy of the camera. Then the course will provide detailed lessons on exposure, colour, depth and much more. In the next step, you will grasp the skills to capture landscapes, portraits, architecture etc. Furthermore, the course will teach you effective editing skills and introduce you to photo editing software. In addition, through this course, you will learn the process of building your own photography business. This course is the perfect chance to build your expertise and secure a QLS-endorsed certificate of achievement. Enrol now! Learning Outcomes Get introduced to the camera and tools required for photography Learn the basic principles of different photography elements like exposure, white balance and more Build your expertise to photograph various events and scenarios Learn the techniques to take pictures in different lighting Develop the editing skills required to enhance the picture qualities Familiarise yourself with the steps to start your own photography business Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment At the end of the course, there will be a final assessment. A set of questions will be provided, and you can complete these questions according to your convenient time. After you submit the assignment, our expert team will evaluate them and provide constructive feedback. Career path This course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as Freelance Photographer Wildlife Photographer Event Manager Wedding Photographer

This course explains how huge chunks of data can be analyzed and visualized using the power of the data analyst toolbox. You will learn Python programming, advanced pivot tables' concepts, the magic of Power BI, perform analysis with Alteryx, master Qlik Sense, R Programming using R and R Studio, and create stunning visualizations in Tableau Desktop.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers Network Engineers Technical Architects Technical Support Personnel Channel Partners Resellers Overview Upon completing the course, the learner will be able to meet these overall objectives: Describe Cisco SD-Access and how it relates to Cisco DNA Orchestrate a Cisco SD-Access solution using the Cisco DNA Center™ orchestration platform Use the Network Data Platform to demonstrate the assurance and analytics capabilities of SD-Access The Deploying Cisco SD-Access (ENSDA) v1.0 course is an instructor-led, lab based, hands-on course that teaches students how to successfully deploy the Cisco© Software-Defined Access (SD-Access) solution within their enterprise networks. The course discusses how Cisco SD-Access fits into the Cisco Digital Network Architecture (Cisco DNA?). It covers SD-Access fundamentals, provisioning, policies, wireless integration, border operations, and migration strategies. Module 1: Cisco SD-Access Overview Lesson 1: Exploring Cisco SD-Access Lesson 2: Describing the Cisco SD-Access Architecture Lesson 3: Exploring Cisco DNA Center Lesson 4: Configuring Underlay Automation Module 2: Cisco SD-Access Implementation Lesson 1: ISE Integration in DNA Center Lesson 2: Policy Provisioning Basics Lesson 3: Navigating and Managing the Policy Application Workflows Module 3: Cisco SD-Access Border Operations Lesson 1: Cisco SD-Access Deployment Models Lesson 2: Connecting the Fabric to External Domains Module 4: Wireless Integration Orchestration Lesson 1: Integrating Wireless with the Cisco SD-Access Solution Lesson 2: Workflow of Cisco SD-Access Wireless Lesson 3: Cisco SD-Access Wireless Network Design Lesson 4: Cisco SD-Access Wireless Basic Operation Module 5: Cisco SD-Access Assurance and Migration Lesson 1: Cisco Network Data Platform Lesson 2: Cisco SD-Access Migration Strategies

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of the Carbon Black EDR server Identify the architecture and data flows for Carbon Black EDR communication Describe the Carbon Black EDR server installation process Manage and configure the Carbon Black EDR sever based on organizational requirements Perform searches across process and binary information Implement threat intelligence feeds and create watchlists for automated notifications Describe the different response capabilities available from the Carbon Black EDR server Use investigations to correlate data between multiple processes This course teaches you how to use the VMware Carbon Black© EDR? product and leverage the capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the Carbon Black EDR product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Planning and Installation Hardware and software requirements Architecture Data flows Server installation review Installing sensors Server Administration Configuration and settings Carbon Black EDR users and groups Process Search and Analysis Filtering options Creating searches Process analysis and events Binary Search and Banning Binaries Filtering options Creating searches Hash banning Search best practices Search operators Advanced queries Threat Intelligence Enabling alliance feeds Threat reports details Use and functionality Watchlists Creating watchlists Use and functionality Alerts / Investigations / Response Using the HUD Alerts workflow Using network isolation Using live response