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50798 Ski courses

Yoga and Detox Diet Transformation Diploma

4.3(43)

By John Academy

Description Learn Yoga and start Detox diet for making a healthy, fit and shaped body with the Yoga and Detox Diet Transformation Diploma course. The course can be split into two parts - one section deals with the techniques of various types of Yoga pose while other contains information about Detox diet. The course material includes audio, video and ebooks that make your learning easy. At first, you will master various types of meditation techniques covering Samadhi meditation, Guided meditation, Yoga Nidra meditation, Soul Healing Guided meditation, and more. Then the course trains you how to perform Grounded Yoga, strengthen week legs, Vinyasa Yoga, etc. You must hear the famous song by Shakira- Hips Don't Lie. In the course, you will also learn the amazing Shakira Yoga. The rest of the part trains you about Detox diet including the knowledge about anti-ageing raw foods diet, and more. It is hoped that with the help of both yoga and detox diet, you can gain a great body. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Yoga and Detox Diet Transformation Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Yoga and Detox Diet Transformation Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction and Course-Wide Materials Introduction to the Course and Hello From Dashama FREE 00:05:00 Meditations Chakra Balancing Guided Meditation 00:09:00 Day 1 Salute the Sun! Rise & Shine with Yoga 00:05:00 Grounding Yoga 00:55:00 Day 2 How to Stengthen Weak Legs 00:07:00 Day 3 Meditation For Beginners 00:06:00 Beginners Vinyasa Sun Salute B 00:06:00 Day 4 Yoga for Hips & Lower Back- ALL Levels 00:06:00 Beginners Shoulders Mat Vinyasa 00:03:00 Day 5 Fire Practice - Vigorous Vinyasa 01:22:00 Day 6 Miracle Manifestation Yoga Life in Balance 00:05:00 Day 7 Intermediate Surya Namaskar Variation 00:10:00 Day 8 Yoga for Hips & Inner Thighs 00:09:00 Day 9 Balance Yoga Sequence- Level 23 00:05:00 Day 10 Shakira Yoga! Hips Don't Lie. All levels 00:06:00 Day 11 Wild Thing Yoga Sequence 00:04:00 Day 12 6 Pack Yoga Abs part 1 00:04:00 Day 13 Back Bend Bridge Leg Sequence 00:08:00 Day 14 6 Pack Yoga Abs Part 2 00:03:00 Day 15 Sixth Chakra Practice Eyes Closed Yoga 01:11:00 Day 16 Bali Booty Yoga Practice 01:09:00 Day 17 HANDSTAND Press Up- Yoga 00:05:00 Day 18 Face Massage and Yoga 00:09:00 Day 19 Standing Shoulders and Hamstrings Sequence 00:05:00 Day 20 All Levels Prayer Twist Vinyasa 00:04:00 Anti-Aging Raw Food Snack- Weight Loss Diet with Dashama 00:05:00 Day 21 Advanced Core Power Sequence- Vinyasa Yoga Level 23 00:07:00 Day 22 Hips & Heart Sequence- Vinyasa Yoga 23 00:05:00 Day 23 Advanced Standing Balance Bow Airplane Half Lotus 00:09:00 Yoga for Knee Injury 00:11:00 Day 24 Yoga for a Shoulder Injury 00:27:00 Day 25 Bed Yoga Stomach Massage 00:08:00 Day 26 Beginners Balance Yoga Sequence 00:05:00 Day 27 Bed Yoga Morning Energizer 00:08:00 Day 28 Yoga for Lower Back Pain 00:15:00 Day 29 Bliss Breath Pranayama 00:06:00 Day 30 Bed Yoga Wide Leg Forward Bend 00:03:00 Next Steps Lower Back Strength and Stretch 00:06:00 Seated Forward Bends For tight hamstrings and lower back 00:08:00 Warrior Standing Power Sequence 00:06:00 Full Practice 80 minutes - All Levels 01:22:00 Dive Bomber Push Ups aka Swoop Through Push Ups 00:02:00 Yoga to Advance Your SPLITS 00:04:00 Full Wheel Drop Backs - Advanced Practice 00:03:00 Rise and Shine with Yoga Sun Salutations 00:05:00 Resource Resources - Yoga and Detox Diet Transformation Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Yoga and Detox Diet Transformation Diploma
Delivered Online On Demand10 hours 26 minutes
£11.99

70-247 - Configuring and Deploying a Private Cloud with System Center 2012 R2 (MCSE)

4.3(43)

By John Academy

Description: The purpose of Configuring and Deploying a Private Cloud with System Center 2012 R2 (MCSE) course is to teach you how to configure and deploy a private cloud with System Center 2012 R2. Throughout the course, you will know the ways of understanding and work with the cloud, the cloud components, including infrastructure and service catalog, and virtual applications. The course guides you how to use VMM or install VMM to deploy the cloud. You will also be introduced to host groups and security systems. After completing the course, you will be able to work with Private Cloud Infrastructures. You will also be able to learn dynamic application deployment, server application virtualization, web deployment packages, server App-V components and sequencing and deploying virtual apps. After that, the course will help you to understand the essential components of Private Cloud including SQL server profiles, OS profiles, application profiles, hardware profiles, VM templates and self-service user role. In the course, you will gain information about the Private Cloud computing, installing and configuring app controller and creating and managing services and service templates. Finally, you will know about server management, automation and security for the cloud. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-247 - Configuring and Deploying a Private Cloud with System Center 2012 R2 (MCSE) is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-247 - Configuring and Deploying a Private Cloud with System Center 2012 R2 (MCSE) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding the Private Cloud Understanding the Private Cloud FREE 00:09:00 Preparing to Deploy the Cloud 00:06:00 Components of the Private Cloud 00:13:00 System Center 2012 Components 00:13:00 Using Hyper-V with VMM 00:07:00 Using VMM to Deploy the Cloud VMM Architecture 00:16:00 Install and_or Upgrade VMM 00:08:00 Host Groups 00:13:00 Understanding Security 00:06:00 Whats New with VMM R2 00:10:00 Working With the Private Cloud Infrastructure PXE and Update Servers 00:08:00 Bare Metal Hyper-V Host Servers 00:06:00 Configuring the Update Server Role 00:08:00 The Update Baseline 00:10:00 Virtual Applications Dynamic Application Deployment 00:10:00 Server Application Virtualization Overview 00:16:00 Web Deployment Packages 00:03:00 Configuring Server App-V Components 00:05:00 Sequencing and Deploying Virtual Apps 00:08:00 Components of the Private Cloud SQL Server Profiles 00:08:00 OS Profiles 00:05:00 Application Profiles 00:04:00 Hardware Profiles 00:07:00 VM Templates 00:05:00 Self-Service User Role 00:10:00 A First Business Unit Cloud What is Private Cloud Computing 00:08:00 Installing and Configuring App Controller 00:05:00 Creating and Managing Services and Service Templates 00:11:00 Changes with App Controller 2012 R2 00:01:00 Private Cloud Infrastructure Operations Manager Components 00:25:00 Upgrading 00:10:00 Notifications 00:07:00 Management Packs 00:23:00 Putting It All Together 00:06:00 What's New in Operations Manager 2012 R2 00:09:00 Monitoring the Private Cloud Using SharePoint 00:04:00 Templates for Monitoring 00:23:00 Watching a Distributed App 00:07:00 Service Management for the Cloud What is Service Manager 00:15:00 Understanding Work Items 00:19:00 Connectors 00:08:00 Notifications 00:03:00 Private Cloud Service Catalog Private Cloud Service Catalog 00:10:00 Service Level Management 00:39:00 Security for the Cloud Planning DPM Deployment 00:11:00 DPM Technologies 00:07:00 Upgrading DPM 00:03:00 Configuring DPM for the Private Cloud 00:13:00 Configuring Application Protection for the Private Cloud 00:11:00 Restoring Applications to the Private Cloud 00:03:00 What's New with DPM 2012 R2 00:03:00 Automation in the Private Cloud Orchestrator Architecture 00:08:00 Deployment and Configuration of Orchestrator 00:07:00 Using Runbooks 00:07:00 Using Integration Packs 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

70-247 - Configuring and Deploying a Private Cloud with System Center 2012 R2 (MCSE)
Delivered Online On Demand8 hours 57 minutes
£11.99

Food Hygiene, Health and Safety Course

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: If you are looking to gain a broad knowledge of food hygiene and safety, how to handle food safely, identify safety risks and prevent foodborne illnesses, food poisoning and bacteria viruses, then this food safety certificate is for you. This food hygiene, Health and Safety course is designed for those who work within, or are aspiring to work within the catering and hospitality industry, such as kitchen staff, chefs, supervisors and restaurant managers. By law, all food handlers must have an understanding of the basic principles of food hygiene and food safety standards. This food hygiene certificate will show you how to work safely in the workplace so as to prevent contaminating food. This training course will teach you how to handle raw meat, wash your hands correctly, keep work surfaces sparkling, prepare and store food, plus much more. On course completion, you'll have the practical skills and knowledge you need to handle and prepare raw and cooked foods. You will also have familiarised with the food management system, the steps of HAACP, and the Food Safety Act, to ensure excellent safety standards within the workplace. Enrol in this course today and learn how to maintain high standards of safety for your food business Who is the course for? Business professionals who need to learn about workplace health and safety methods People who have an interest in knowing how to handle health and safety Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module: 01 Introduction to Food Safety and the Law 00:30:00 Bacteria and Microbiological Hazards 00:27:00 Physical, Chemical and Allergenic Hazards 00:25:00 Food Poisoning and Control Measures 00:23:00 Food Spoilage and Food Storage 00:25:00 Personal Hygiene 00:24:00 HACCP and Food Premises Part-01 00:27:00 HACCP and Food Premises Part -02 00:26:00 Cleaning 00:20:00 Health and Safety at Workplace Introduction 00:15:00 Health and Safety Related Accidents and ill-health 00:30:00 Legal Responsibilities and Requirements 00:30:00 Managing health and safety in Workplace 01:00:00 Health and Safety in The workplace 01:00:00 Workplace Hazards, Slips and Trips 01:00:00 General fire safety 00:30:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Noise, Vibration 01:00:00 Electricity 01:00:00 Harmful substances 01:00:00 Flammable and explosive substances 01:00:00 Managing health, Stress and Emergency Procedures 01:00:00 Role of Employer or Managers and PPE 01:00:00 Importance of Workplace Safety Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Special Situations: The Handicapped 00:15:00 Mock Exam Mock Exam- Food Hygiene, Health and Safety Course 00:30:00 Final Exam Final Exam- Food Hygiene, Health and Safety Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Food Hygiene, Health and Safety Course
Delivered Online On Demand33 hours
£11.99

Life Coaching and NLP Diploma

4.3(43)

By John Academy

Description The purpose of the Life Coaching and NLP Diploma course is to guide you to lead a better life. Firstly, the course teaches you life coaching that will help you to be optimistic. Through proper life coaching, you will be more motivated and inspirational. The course also shows you the skills of a life coach so that you can be a life coach and help others. Then, the course deals with NLP or Neuro-linguistic program that will help you to take control of your mind. You will learn how to convince people, and how to use compelling languages for finding the desired goals. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Life Coaching Introduction to Life Coaching 00:30:00 Life Calling Theory and Model 00:30:00 Additional Coaching Theories and Perspectives 00:30:00 Overview of the Life Coaching Process 00:30:00 Coaching Delivery Systems 00:15:00 Coaching Competencies & Activities 01:00:00 Coaching Documentation 00:30:00 Life Coaching Fundamentals Life Coaching Explanation 00:30:00 Know About Pricing of the Life Coach 00:30:00 What Techniques To Look For Before Selecting A Course? 01:00:00 The area your life coach will be helping you with 00:30:00 Identifying Your Goals 00:04:00 Setting Targets 00:30:00 Action Plan 00:30:00 Becoming a Life Coach Understanding the Concepts 01:00:00 Life Coaching Areas 00:15:00 The Role of a Life Coach 00:30:00 Do You Have What It Takes To Be A Coach? 00:30:00 Coaching Business 00:30:00 The Income Streams of a Life Coach 00:30:00 How to Build Your Business 00:15:00 Life Coaching FAQ 00:30:00 Motivation and Life Coaching Criteria for idealising successful people in the world 02:00:00 Definition of a Happy and Successful life 00:30:00 Self Improvement through motivation 00:30:00 Goal Setting 00:01:00 The distinction between Goals and Values 01:00:00 20 qualities for a successful life 02:00:00 Stress Managemen 01:00:00 Time Management 00:06:00 Challenging yourself to be motivated 00:30:00 Ways to Maximize your Potential 02:00:00 Overcome Obstacles Created by Your Self-Limiting Beliefs 02:00:00 Aspects of human behavior to succeed 00:30:00 Why motivation is important for a successful life 00:30:00 Role of Education in successful life 01:00:00 Social roles for a successful life 02:00:00 Maintaining work life balance 00:30:00 What make a person Unsuccessful? 00:15:00 Dealing with Life Challenges 01:00:00 Factors behind importance of motivation in successful life 00:30:00 Neuro Linguistic Programming What is Neuro Linguistic Programming? 00:15:00 The NLP Presuppositions 00:15:00 The Senses According to NLP 00:15:00 The Senses According to NLP 00:15:00 Using Enriched Language 00:15:00 Interpreting Body Language 00:15:00 Asking Clean Questions 00:15:00 The Power of Hypnotic Language 00:15:00 Understanding Common NLP Terms 00:15:00 NLP Tools Developing Rapport 00:30:00 Getting in Tune with Yourself 00:15:00 Creating Comprehensive Outcomes 00:15:00 Creating a Desired State 00:30:00 Chunking Information 00:15:00 Influence and Persuasion Understanding Persuasion 00:30:00 Preparing to Persuade 00:30:00 Getting Off on the Right Foot 00:30:00 Presentation Strategies 00:15:00 Using Stories to Persuade 00:15:00 Using Neuro Linguistic Programming 00:30:00 Mock Exam Mock Exam - Life Coaching and NLP Diploma 00:20:00 Final Exam Final Exam - Life Coaching and NLP Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Life Coaching and NLP Diploma
Delivered Online On Demand36 hours
£11.99

MS Excel 2016 Introduction

4.3(43)

By John Academy

Description MS Excel introduces multi-dimensional activities through its various feature. Do you want to be the first to look at the MS Excel 2016 Introduction course to learn its vivid use? Don't be late. Look at the MS Excel 2016 Introduction course and justify its authentic knowing its various fields. The course designs in such a way that helps you to know the basic functions of MS Excel and various use of Excel for making calculation, producing charts, and recording data of all kind of business. It teaches you how to create Excel data, simple PivotTable and charts, vivid use of IF, SUM, TOTAL, and AVERAGE. It enables the students to understand how Excel is used in business to analyze the existing data. It also teaches the functions of range, and cell to do different types of activities. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Excel 2016 Introduction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Excel 2016 Introduction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Getting Started with Excel What is Excel 00:02:00 Opening Excel 00:04:00 Navigating the Excel User Interface 00:07:00 Using the Excel Ribbon 00:03:00 Understanding Excel Work Components 00:04:00 Using the Backstage View 00:03:00 Creating Workbooks and Using Templates Creating a New Workbook 00:03:00 Creating Workbooks Using Templates 00:03:00 Saving an Excel Workbook 00:05:00 Using Convert and Checking Compatiblity 00:02:00 Entering Data Navigating a Worksheet by Mouse or Keyboard 00:05:00 Excel Data Types 00:03:00 Cell and Range Addressing 00:02:00 Data Selection Techniques 00:05:00 Common Excel Commands 00:07:00 Using the Autofill Handle 00:03:00 Excel Formula Basics Data What are Formulas and Functions 00:02:00 Components of a Formula 00:06:00 Calculation Hierarchy Using the Order of Operations_Revise 00:02:00 Creating Basic Formulas 00:08:00 Working with Basic Functions and Autosum 00:04:00 Using Cell References 00:04:00 Using the Quick Analysis Tool 00:01:00 Adjusting a Worksheet Modifying Columns and Rows 00:06:00 Hiding and Unhiding Columns and Rows 00:03:00 Formatting and Aligning Worksheet Data Formatting and Aligning Data 00:06:00 Merging Data 00:03:00 Wrapping Text Orientation 00:02:00 Formatting Numbers 00:03:00 Using Borders and Shading 00:03:00 Using the Format Painter 00:01:00 Removing Formatting Quickly 00:01:00 Using Cell Styles and Themes Understanding Cell Styles 00:02:00 Applying Cell Styles 00:04:00 Applying Themes 00:03:00 Inserting Objects and Graphics Inserting and Formatting Images 00:03:00 Inserting and Formatting Shapes 00:04:00 Inserting and Formatting Smart Art 00:04:00 Inserting Screenshots 00:02:00 Inserting Hyperlinks 00:03:00 Inserting Symbols and Equations 00:03:00 Inserting Word Art Or Text Boxes 00:04:00 Inserting Other Excel Objects 00:04:00 Arranging Objects 00:04:00 Proofing a Workbook Using Find and Replace 00:04:00 Finding and Replacing Formatting 00:01:00 Using Got to and Go to Special 00:02:00 Using the Spell Checker 00:03:00 Using the Theasaurus and Translation Feature 00:03:00 Printing an Excel File Printing and Previewing Excel Files 00:03:00 Creating Custom Margins and Scaling 00:05:00 Adding Headers and Footers 00:04:00 Formatting a Page with the Page Layout Tab 00:03:00 Printing Titles and Specific Worksheet Areas 00:05:00 Exporting to PDF and XPs 00:02:00 Managing Worksheets Renaming and Coloring Worksheet Tabs 00:03:00 Adding, Deleting, and Navigating Worksheets 00:03:00 Moving and Copying Worksheets 00:04:00 Hiding and Unhiding Worksheets 00:02:00 Navigating and Viewing Excel Files Viewing Workbooks 00:03:00 Using Zoom Tools 00:02:00 Configure Sheet Options 00:02:00 Using Freeze Panes and Split Commands 00:05:00 Working with Window Commands 00:04:00 Adjusting Workbook Properties 00:03:00 Conclusion Course Recap 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

MS Excel 2016 Introduction
Delivered Online On Demand3 hours 45 minutes
£11.99

Customer Service and Contact Centre Training Diploma

4.3(43)

By John Academy

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Contact Centre Training Diploma
Delivered Online On Demand21 hours 26 minutes
£11.99

70-413 - Designing and Implementing a Server Infrastructure (MCSE)

4.3(43)

By John Academy

Description: The 70-413 - Designing and Implementing a Server Infrastructure (MCSE) course will prepare you for the Exam 70-414: Implementing an Advanced Server Infrastructure. The course covers the advanced topics that IT professionals encounter in the enterprise environment. For passing the exam, you should have a thorough understanding of a fundamental server infra¬structure including monitoring, virtualisation, and high availability. There are four main objective areas on the 70-414 Exam which are discussed in the course thoroughly: Manage and maintain a server infrastructure Plan and implement a highly available enterprise infrastructure Plan and implement a server virtualisation infrastructure Design and implement identity and access solutions In the course, you will learn how to create the virtual infrastructure, plan and deploy virtual machines and implement solutions for the virtual administration. You will also learn about monitoring, high availability, updates, PKI, BCP and IDA. In short, the course will prepare you for the exam. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-413 - Designing and Implementing a Server Infrastructure (MCSE) course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-413 - Designing and Implementing a Server Infrastructure (MCSE) training course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Server Infrastructure - Upgrade and Migration Upgrade and Migration FREE 00:34:00 Windows Assessment and Deployment Kit (ADK) 00:20:00 HyperV Virtual Licensing 00:12:00 Cloning Domain Controllers 00:24:00 Imaging Strategies 00:19:00 Choosing a Deployment Method 00:07:00 Installing Windows AIK 00:07:00 New Features in Windows DS 00:04:00 Storage and File Services Storage and File Services 00:09:00 iSCSIes 00:14:00 DFS 00:15:00 Deploying and Configrueing DFS 00:14:00 BranchCache 00:06:00 Implementing BrancheCache 00:05:00 Discretionary Access Control 00:19:00 Resource Properties 00:09:00 Network Infrastructure Services Network Infrastructure Services 00:25:00 DHCP Server Placement Infrastructure 00:25:00 IPAM Definition and Benefits 00:25:00 DNS Namespace Design 00:26:00 DNS Records Needed by AD 00:09:00 DNS Design Considerations 00:11:00 Performance Monitor and DNS 00:08:00 Zone Transfers and Replications 00:09:00 Configuring Zone Transfers 00:05:00 Creating DNS Zones 00:08:00 DNS and High-Availability 00:11:00 Planning for External User Access Planning for External User Access 00:18:00 Authentication Protocols and Methods 00:15:00 Network Access Policies 00:10:00 Creating a VPN 00:18:00 Perimeter Networks 00:07:00 DirectAccess 00:16:00 RADIUS Authentication and NPS 00:10:00 Network Security 00:26:00 Connection Security Rules 00:03:00 Design and Implement Logical AD Infrastructure Design and Implement Logical AD Infrastructure 00:18:00 Guidelines for Designing AD DS Forests 00:19:00 Creating a Forest Root 00:18:00 Viewing and Editing the Schema 00:10:00 Creating a Forest Trust Part 1 00:06:00 Creating a Forest Trust Part 2 00:06:00 AD DS Domains 00:18:00 Install Second Domain Controller to Domain 00:12:00 Trust Relationships 00:29:00 OU Strategies 00:21:00 Exploring AD Permissions within OU Structure 00:09:00 Protecting OUs using PowerShell 00:08:00 Active Directory Groups 00:24:00 Creating Groups with Active Directory Administration Center 00:11:00 Creating Groups with PowerShell 00:05:00 Special Identities 00:05:00 D GPO AD GPO 00:14:00 Group Policy Categories 00:18:00 Group Policy Preferences 00:11:00 PowerShell Cmdlets 00:06:00 Designing a Physical AD Infrastructure Designing a Physical AD Infrastructure 00:19:00 Replication Topologies Ring 00:09:00 Site Links 00:12:00 Domain Controllers Domain Controllers 00:12:00 Best Practices Analyzer 00:07:00 HighAvailability 00:15:00 Mock Exam Mock Exam- 70-413 - Designing and Implementing a Server Infrastructure (MCSE) 00:20:00 Final Exam Final Exam- 70-413 - Designing and Implementing a Server Infrastructure (MCSE) 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

70-413 - Designing and Implementing a Server Infrastructure (MCSE)
Delivered Online On Demand14 hours 45 minutes
£11.99

Professional Diploma in Supply Chain Management

4.3(43)

By John Academy

Description: Purchasing and procurement functions are about much than bringing goods and services into an organization. They are the foundation of strong, collaborative relationship with suppliers. Any business needs an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. The Logistic and Supply Chain Management is a crucial part of any successful business. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. Changing customer expectations and competition mean that organizations must improve at an ever-increasing rate to stay ahead. This Professional Diploma in Supply Chain Management is a full package of the supply chain management system. Learning Outcomes: Allot a definition of supply chain management including logistics Narrate the vertical as well as virtual integration frameworks Realise the phases in the fundamental supply chain flow Arrange The participants for the supply chain Locate supply chain drivers as well as routes for optimising them Merge supply chain plans with your business strategy Fix the measurements for tracking with knowing how to integrate the associated data Learn about Troubleshoot fundamental supply chain problems Decipher the routes so as to make a progress for your supply chain, for example, exploiting the third-party logistics providers, insourcing processes, improvising maintainable and eco-friendly moves, leveraging process improvement plans, as well as forming newer methodologies Relate the terms related to supply chain Narrate the procurement department's role within the organization Realise the principles of the purchasing cycle Implement the steps required for managing a competitive bid process, as you get it from the request for proposals or qualifications through negotiating the contract Learn the process of setting up a competitive bid for a contract Know to defend their position on the factors for which a particular supplier should be chosen based on an evaluation process Learn how to be responsible for managing supplier performance, involving controlling quality as well as setting with monitoring standards Execute the tools of the procurement trade, out of PC-based applications to cloud-based solutions Interpret different terms so that you can understand the repeatedly used warehouse management Recognise the targets as well as the purposes of inventory management and assess your procedures for these goals Assess safety stock, reorder points, as well as order quantities Measure inventory management process Locate the segments of the inventory system Learn how can sustain fairer inventory perfection Relate to the consistent development with lean and what is all about Elaborate the concepts of the regular progress cycle: recognize, Plan, Application, and Recheck Implement Lean consistent development concepts for a case study Show ideas for consistent progress Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Diploma in Supply Chain Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Diploma in Supply Chain Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Getting Started 00:15:00 The Evolution of the Supply Chain 00:15:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:15:00 Aligning Your Supply Chain with Business Strategy 00:15:00 Managing Supply Chain Risks 00:15:00 Tracking and Evaluating Supply Chain Data 00:30:00 Troubleshooting Supply Chain Problems 00:15:00 Sharing Supply Chain Activities 00:15:00 Sustainable Supply Chain Strategies 00:15:00 Applying Lean Techniques to the Supply Chain 00:15:00 The Future of Supply Chain Management 00:15:00 Module 02 Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Module 03 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Module 04 Defining Continuous Improvement 00:15:00 Stage One - Identify Areas For Improvement 00:15:00 Stage Two - Create a Plan for Improvement 00:15:00 Stage Three - Implement the Changes 00:15:00 Stage Four - Review the Impact 00:15:00 Test Driving 00:15:00 Mock Exam Mock Exam- Professional Diploma in Supply Chain Management 00:30:00 Final Exam Final Exam- Professional Diploma in Supply Chain Management 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Professional Diploma in Supply Chain Management
Delivered Online On Demand15 hours
£11.99

Microsoft Office 2016 Excel Complete Video Course - Beginner, Intermediate & Advanced

4.3(43)

By John Academy

Description: Microsoft Excel, developed by Microsoft Corporation, is world's leading spreadsheet program for Windows, macOS, Android and iOS. The program includes calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications to make your task easy and for saving your precious time. You can hardly find any company where Microsoft Excel is not used. The knowledge of Excel is a must for meeting any career perspective. The course will help you to achieve the goals. The course is divided into three parts - beginners, intermediate and advanced. Therefore after completing the bundle video course, you will be a prolific user of the program. As the course is sectioned based on the level of difficulty, you will know the basics of Excel at first. You will know how to open an excel program, how to put data or know some simple calculations. After the primary knowledge, you will be introduced to some more features and functions of the program such as analyse massive amounts of data, extract actionable information from it, etc. Finally, you will learn the advanced features of Excel program that allows you take the right business decisions for your company. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 Excel Complete Video Course - Beginner, Intermediate & Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 Excel Complete Video Course - Beginner, Intermediate & Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Working with Functions Work with Ranges FREE 00:18:00 Use Specialized Functions 00:11:00 Work with Logical Functions 00:23:00 Work with Date & Time Functions 00:08:00 Work with Text Functions 00:11:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Create and Modify Tables 00:15:00 Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References FREE 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:12:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Sharing and Protecting Workbooks Collaborate on a Workbook 00:19:00 Protect Worksheets and Workbooks 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 Refer A Friend Refer A Friend 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Office 2016 Excel Complete Video Course - Beginner, Intermediate & Advanced
Delivered Online On Demand10 hours 25 minutes
£11.99

Negotiation and Agreement Training

4.3(43)

By John Academy

Description Do you want to be an expert in negotiating? Are you looking for to make a good command in agreement? To mitigate your inquisitiveness you may have a look at Negotiation and Agreement Training course. The course designs to minimize your quest regarding negotiation and agreement based problems. It teaches you how to prepare a strong agreement paper and negotiation pattern. It will teach to some effective method to be expert in the focusing rules of collective conciliation. It helps you to develop your analytical power considering its both positive and negative effects. The course will also allow you to develop your assessment ability. Every lesson of this course add a new dimension to your thinking based on agreement procedures, method, and rules of negotiation. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Negotiation and Agreement Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Negotiation and Agreement Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview FREE 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 00:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Resources Resources - Negotiation and Agreement Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Negotiation and Agreement Training
Delivered Online On Demand2 hours 37 minutes
£11.99