283 Service Manager courses delivered Online

Do you want to achieve your corporate goals by building strong and lasting relationships with your clients, colleagues, and partners? Do you want to learn how to communicate effectively, collaborate efficiently, and manage conflicts professionally? If yes, then this Corporate Relationship Goals for Success course is for you. This course will teach you the essential skills and strategies to establish and maintain successful corporate relationships. You will learn about the basics of corporate etiquette, the principles of effective communication, and the challenges of cross-cultural communication. You will also learn how to establish trust and rapport, work as a team, and handle difficult conversations and conflicts. By the end of this course, you will be able to build professional networks and alliances, and sustain long-term relationships and success. Learning Outcomes By the end of this course, you will be able to: Demonstrate proper corporate etiquette in various situations and contexts Apply effective communication techniques to convey your message clearly and persuasively Understand and respect the cultural differences and preferences of your counterparts Establish trust and rapport with your clients, colleagues, and partners Collaborate and cooperate with your team members to achieve common goals Manage difficult conversations and conflicts with confidence and professionalism. Why choose this Corporate Relationship Goals for Success course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Corporate Relationship Goals for Success course for? Business owners and entrepreneurs who want to attract and retain loyal customers Managers and leaders who want to motivate and inspire their teams Sales and marketing professionals who want to increase their sales and revenue Consultants and advisors who want to provide value and solutions to their clients Professionals and employees who want to advance their careers and expand their opportunities. Career path Corporate Relationship Manager: £40,000 - £60,000 per year Business Development Manager: £30,000 - £50,000 per year Account Manager: £25,000 - £45,000 per year Customer Service Manager: £20,000 - £35,000 per year Project Manager: £35,000 - £55,000 per year Corporate Trainer:£30,000 - £50,000 per year Prerequisites This Corporate Relationship Goals for Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Corporate Relationship Goals for Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Corporate Relationship Goals Introduction to Corporate Relationship Goals 00:11:00 Module 02: Basics of Corporate Etiquette Basics of Corporate Etiquette 00:11:00 Module 03: Understanding Effective Communication Understanding Effective Communication 00:15:00 Module 04: Cross-Cultural Communication Cross-Cultural Communication 00:13:00 Module 05 Establishing Trust and Rapport Establishing Trust and Rapport 00:13:00 Module 06: Collaboration and Teamwork Collaboration and Teamwork 00:14:00 Module 07: Managing Difficult Conversations and Conflict Managing Difficult Conversations and Conflict 00:14:00 Module 08: Building Professional Networks and Alliances Building Professional Networks and Alliances 00:15:00 Module 09: Sustaining Long-Term Relationships and Success Sustaining Long-Term Relationships and Success 00:16:00

Overview ' Car mechanic near me ' is one of most searched topics in the UK in recent years. There are 32.7 million passenger cars in the UK. As a result, quality can mechanics are always in high demand. If you are a car enthusiast and currently looking for a secure job, the car maintenance industry can be your call. So, without any delay, start preparing yourself for a thriving career with the Car Mechanic and Repair Training course.  This course is designed to teach you how to keep cars in their best shape. Here, you will receive detailed lessons on general maintenance. The course will help you develop a clear understanding of the engine, cooling system, fuel system and much more. In addition, you learn how the brakes work and get introduced to the vehicle warning lights. Along with that, the course will show you how to keep the tyres and wheels functioning smoothly. At the end of the course, you will receive a CPD-accredited certificate, which will help you justify your abilities in this area. So join now and boost your skills! Why Enrol in the Car Mechanic and Repair Training Course? Unlimited access to the course for a lifetime Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification The Car Mechanic and Repair Training course includes an assessment through which you will be able to get feedback on your progress. You have to complete a written assignment and submit it during or after completing the course. When you pass the assignment, you can apply for your certificate. The PDF will be sent to you via email for free and the original hard copy will require an additional cost of £8. Who is this Car Mechanic and Repair Training course for? This course is suitable for  Individuals interested to learn more about cars Professionals working in the relevant fields and want to enhance their skills Aspiring professional looking for a promising career in the relevant sectors Car owners who want to keep their cars in top shape Prerequisites There are no prerequisites to enrol in this course. Anyone from any background can take the course and start learning immediately. Students can access the course anytime from anywhere they want from PC, laptops, tabs or any other smart device with an internet connection. Career path This course will help you explore career opportunities in the following fields: Trainee Mechanic: £15,000 - £20,000 Per Annum Certified Car Mechanic: £20,000 - £30,000 Per Annum Specialist Mechanic: £25,000 - £40,000 Per Annum MOT Tester: £22,000 - £35,000 Per Annum Automotive Service Manager: £30,000 - £50,000 Per Annum Automotive Engineer: £28,000 - £60,000 Per Annum Course Curriculum Module 01: Introduction to Safety and Maintenance Introduction to Safety and Maintenance 00:12:00 Module 02: General Maintenance for Car Mechanics General Maintenance for Car Mechanics 00:38:00 Module 03: Vehicle Warning Lights Vehicle Warning Lights 00:31:00 Module 04: Tyres and Wheels Tyres and Wheels 00:40:00 Module 05: The Engine The Engine 00:36:00 Module 06: The Cooling System The Cooling System 00:29:00 Module 07: The Fuel System The Fuel System 00:09:00 Module 08: The Electrical System The Electrical System 00:31:00 Module 09: The Drivetrain The Drivetrain 00:33:00 Module 10: The Braking System The Braking System 00:29:00

Are you ready to elevate your career in retail management? Dive into our comprehensive course, "Retail Management: Retail Pricing, Psychology and Strategies," designed to equip you with the essential knowledge and skills to excel in the dynamic world of retail. Whether you're an aspiring retail manager, a seasoned professional looking to update your skills, or someone eager to understand the intricacies of the retail industry, this course is your gateway to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Retail Management: Retail Pricing, Psychology and Strategies" course provides a comprehensive understanding of the retail industry. Learners will explore effective retail strategies, the psychology behind consumer behavior, and the importance of communicating with customers. They will also gain insights into pricing strategies, brand management, and selling across multiple channels. The course emphasizes the significance of choosing the right retail location, staying updated with trends, and targeting customers effectively. Students will learn about the sales process, how to lead and manage a retail team, and negotiating deals with suppliers. Additionally, the curriculum covers essential aspects of supply chain management, retail buying, and merchandising. It also addresses the importance of health and safety in retail stores and developing robust store security procedures. By the end of the course, learners will be equipped with the skills needed to thrive in various retail management roles. Course Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Psychology Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Consumer Rights Act Module 07: Retail Pricing Module 08: Retail Brand Management Module 09: Selling in Multiple Channels Module 10: Choosing a Retail Location Module 11: Taking Trends and Targeting Customers Effectively Module 12: The Sales Process and Dealing with Customers at the Checkout Module 13: Management Skills for Leading Your Team Module 14: Negotiate the Right Deal with Suppliers Module 15: Supply Chain Management in Retailing Module 16: Retail Buying and Merchandising Module 17: Health and Safety for Retail Stores Module 18: Develop Store Security Procedures Learning Outcomes: Understand fundamentals and strategies of retail management. Analyse consumer behaviour and retail psychology. Communicate effectively with customers and understand consumer rights. Develop pricing strategies and brand management skills. Implement supply chain and store security procedures. Master management skills for leading retail teams. CPD 10 CPD hours / points Accredited by CPD Quality Standards Retail Management: Retail Pricing, Psychology and Strategies 2:44:15 1: Module 01: Introduction to Retail Management 13:46 2: Module 02: Retail Strategy 09:44 3: Module 03: Retail Psychology 07:06 4: Module 04: Importance of Consumer Behaviour 05:48 5: Module 05: The Importance of Communicating with Customers 09:03 6: Module 06: Consumer Rights Act 08:42 7: Module 07: Retail Pricing 16:29 8: Module 08: Retail Brand Management 08:26 9: Module 09: Selling in Multiple Channels 12:40 10: Module 10: Choosing a Retail Location 08:55 11: Module 11: Taking Trends and Targeting Customers Effectively 05:38 12: Module 12: The Sales Process and Dealing with Customers at the Checkout 04:56 13: Module 13: Management Skills for Leading Your Team 08:40 14: Module 14: Negotiate the Right Deal with Suppliers 05:38 15: Module 15: Supply Chain Management in Retailing 07:37 16: Module 16: Retail Buying and Merchandising 11:27 17: Module 17: Health and Safety for Retail Stores 09:59 18: Module 18: Develop Store Security Procedures 08:41 19: CPD Certificate - Free 01:00 Who is this course for? Aspiring retail managers. Current retail employees. Small business owners. Individuals interested in consumer behaviour. Those entering the retail sector. Career path Retail Manager Store Supervisor Merchandising Manager Brand Manager Supply Chain Coordinator Customer Service Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Explore our specialized Health and Social Care: Mental Health, First Aid, Food & Nutrition bundle. Master social work, family support, disability assessment, and more for a fulfilling healthcare career.

Course Overview: According to the World Health Organization (WHO), the global population aged 60 and over is set to double by 2050. Enter the "Level 3 Diploma in Health and Social Care | Online Course". Designed with precision, this course carves a path to understanding the principles underpinning health and social care.  Through a series of meticulously curated modules, learners gain insights into essential topics such as the rights & responsibilities of care workers, the ethical aspects of health care, and strategies for protecting vulnerable individuals. With an ageing population and increasing healthcare needs, the demand for skilled professionals in this field is skyrocketing. The healthcare and social assistance sector will add millions of jobs worldwide over the next decade.  Key Features of the Course: CPD certificate upon completion. 24/7 Learning Assistance, ensuring support is always available. Engaging and easy-to-understand learning materials. Who is This Course For? Our Level 3 Diploma in Health and Social Care | Online Course is Ideal for individuals seeking a solid foundation in the health and social care sector, whether starting their career or advancing their existing knowledge. Learning Outcome Throughout this Level 3 Diploma in Health and Social Care | Online Course, you can expect to learn: Foundational principles governing health and social care. Effective communication methods tailored for diverse patient needs. Role distinctions between professional caregivers and other healthcare roles. Promoting equality, diversity, and rights in health and social care settings. Ethical, legal, and professional standards of health care practice. Risk management strategies for safeguarding vulnerable individuals. Comprehensive understanding of rights and responsibilities as a health and social care worker. Why Enrol in This Course: Acquire the skills to deliver top-notch health and social care services, gain insights from a course that's been top-rated by previous enrollees, and stay ahead with the most recent industry updates. Requirements: Prospective students should have a keen interest in health and social care. Prior knowledge or experience in the sector is advantageous but optional. Career Path: Upon successful completion, you'll be more competent for careers such as: Care Manager: £30,000 - £35,000 Health Service Manager: £31,000 - £40,000 Residential Care Leader: £25,000 - £29,000 Community Development Worker: £23,000 - £27,000 Social Worker: £28,000 - £40,000 Healthcare Consultant: £35,000 - £45,000 Medical Secretary: £20,000 - £24,000 Certification: You will be awarded a CPD certificate after completing the Level 3 Diploma in Health and Social Care | Online course. Employers across the UK recognise this qualification and can help you advance your health and social care career. FAQ What is health and social care level 3? Health and social care level 3 is a course. It teaches care skills. People learn how to care for others. They understand the needs of different people. They get skills for care jobs. What is a Level 3 health and social care course UK? In the UK, the Level 3 health and social care course is popular. It is for those wanting to work in care. The course teaches UK care standards. Students learn both theory and practice. What is level 3 equivalent to? Level 3 is like A-Levels. It's a post-GCSE qualification. Not as high as a degree. It's a step before university. What is a health and social care level 3 qualification? A health and social care level 3 qualification is a certificate. It says you have completed the course. With it, you show you have care skills. Employers in the care sector recognise it. Is Level 3 a degree? No, Level 3 is not a degree. It's below a degree. A degree is higher. After Level 3, many go to university for a degree. Course Curriculum 1 sections • 11 lectures • 07:00:00 total length •Module 01: Principles of Health & Social Care: 00:16:00 •Module 02: Relevant Communication: 00:48:00 •Module 03: Health & Social Care Worker: Rights & Responsibilities: 00:39:00 •Module 04: Professional Caregiver & Healthcare Roles: 00:23:00 •Module 05: Equality, Diversity & Rights in Health & Social Care: 00:20:00 •Module 06: Health & Social Care Worker: Policies & Principles: 00:46:00 •Module 07: Part - o1: Ethical Aspects of Health Care, Legal & Professional Standards of Practice: 00:50:00 •Module 08: Part - 02: Ethical Aspects of Health Care, Legal & Professional Standards of Practice: 00:48:00 •Module 09: Vulnerable Individual Protections: 00:49:00 •Module 10: Health & Safety: Responsibilities: 00:51:00 •Module 11: Health & Social Care: Risk Management: 00:30:00

Course Overview: The 'Complete Communication Skills Master Class for Life' is a comprehensive and innovative course designed to transform your communication abilities and empower you with the tools to excel in any situation. Communication is the key to success in every aspect of life. Whether you want to improve your relationships, advance your career, or make a positive impact on the world, you need to master the art of communication. Statistics reveal that individuals with strong communication skills are more likely to secure leadership positions and earn higher salaries. According to a recent study, 85% of employers rank communication skills as one of the most crucial attributes when evaluating potential candidates. With this in mind, this course has been meticulously crafted to equip you with the necessary techniques to communicate effectively, persuasively, and with impact. Through a dynamic and engaging learning experience, this course will take you on a journey of self-discovery and skill development. Drawing inspiration from the latest research in psychology, communication theory, and interpersonal dynamics, each module provides necessary tools and strategies that can be applied immediately in your personal and professional life. Key Features of the Course: CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate, validating your newly acquired communication skills. 24/7 Learning Assistance: Yes, it's available round-the-clock to provide guidance, support, and clarification whenever needed, ensuring an optimal learning experience. Who is This Course For? This course is suitable for individuals from all walks of life who are eager to enhance their communication skills. Whether you're a professional aiming to advance your career, a student preparing for job interviews, an entrepreneur looking to pitch ideas, or simply someone who wishes to become a more confident and effective communicator, this course is tailored to your needs. What You Will Learn: In this course, you will embark on a transformative journey through seven modules, each focusing on a specific aspect of communication skills: Module 01: Effective Communication - Discover the fundamentals of effective communication, including active listening, non-verbal cues, and adapting to different communication styles. Module 02: How to Talk to Anyone - Unlock the secrets of engaging conversations, learn techniques to build rapport, and develop your networking skills. Module 03: Power of Storytelling - Harness the persuasive power of storytelling to captivate your audience, convey complex ideas, and inspire action. Module 04: Becoming an Influencer - Master the art of influence and learn strategies to persuade and motivate others effectively. Module 05: Importance of Body Language - Understand the impact of body language in communication, learn to interpret non-verbal cues, and enhance your body language skills. Module 06: Communication Skills for Job Interviews - Gain confidence and ace your interviews by learning essential communication techniques specific to job interviews. Module 07: Public Speaking - Overcome stage fright, deliver impactful presentations, and become a confident public speaker. Why Enrol in This Course: By enrolling in this course, you will acquire essential communication skills with clarity, confidence, and charisma. This course has received top reviews from learners who have successfully transformed their communication abilities, leading to improved relationships, enhanced career prospects, and increased self-confidence. Additionally, this course has been recently updated to incorporate the latest trends and best practices in communication, ensuring you receive the most relevant and up-to-date content. Requirements: No prior experience or specific qualifications are optional to enrol in this course. Simply come with an open mind, a willingness to learn, and a desire to enhance your communication skills. Career Path: Upon completion of this course, you will be equipped with the communication skills necessary for various professions, including: Marketing Manager - Average UK Salary: £45,000 Human Resources Manager - Average UK Salary: £50,000 Sales Representative - Average UK Salary: £30,000 Project Manager - Average UK Salary: £55,000 Teacher/Trainer - Average UK Salary: £35,000 Public Relations Officer - Average UK Salary: £30,000 Customer Service Manager - Average UK Salary: £40,000 Certification: Upon successfully completing the 'Complete Communication Skills Master Class for Life' course, you will receive a CPD certificate, recognising your achievement and validating your newly acquired communication skills. Enrol today in this innovative course and unlock the power of effective communication to succeed in all areas of your life. Let your words become your greatest asset! Course Curriculum 1 sections • 7 lectures • 04:13:00 total length •Module 01: Effective Communication: 00:42:00 •Module 02: How to Talk to Anyone: 00:42:00 •Module 03: Power of Storytelling: 00:50:00 •Module 04: Becoming an Influencer: 00:31:00 •Module 05: Importance of Body Language: 00:27:00 •Module 06: Communication Skills for Job Interviews: 00:29:00 •Module 07: Public Speaking: 00:32:00

Embark on a transformative journey into diet and nutrition with our comprehensive course, 'Diet & Nutrition Advisor'. Delve into the intricacies of macronutrients and micronutrients, understanding their vital roles in sustaining life and promoting health. From pregnancy to teenage years and beyond, explore the evolving nutritional needs of individuals across various life stages. Gain profound insights into crafting balanced diets tailored to diverse populations, equipping yourself with the knowledge to address specific nutritional requirements. Uncover the nuances of healthy dieting and navigate through the complexities of eating disorders, armed with strategies to promote holistic wellness. Dive deep into the correlation between diet, nutrition, and prevalent diseases, learning to utilise nutrition as a potent disease management and prevention tool. Learning Outcomes: Understand the significance of macronutrients and micronutrients in sustaining optimal health. Identify and address diverse nutritional needs across life stages, from pregnancy to adulthood. Develop skills in crafting balanced and healthy diets for individuals and various groups. Recognise and manage eating disorders, promoting mental and physical well-being. Utilise nutrition as a pivotal component in preventing and managing diet-related diseases. Why buy this Diet & Nutrition Advisor Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diet & Nutrition Advisor there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Diet & Nutrition Advisor course for? Individuals aspiring to become qualified diet and nutrition advisors. Health professionals seeking to enhance their understanding of nutrition. Parents interested in ensuring optimal nutrition for their families. Fitness enthusiasts aim to complement their training with sound nutritional knowledge. Anyone passionate about promoting health and wellness through dietary interventions. Prerequisites This Diet & Nutrition Advisor does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diet & Nutrition Advisor was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Nutritionist: £25,000 - £40,000 Per Annum Dietitian: £30,000 - £45,000 Per Annum Health Educator: £20,000 - £35,000 Per Annum Wellness Coach: £25,000 - £40,000 Per Annum Public Health Nutritionist: £25,000 - £40,000 Per Annum Food Service Manager: £20,000 - £35,000 Per Annum Course Curriculum Module 01: Nutrients for Life - Macronutrients Nutrients for Life - Macronutrients 00:17:00 Module 02: Nutrients for Life - Micronutrients Nutrients for Life - Micronutrients 00:18:00 Module 03: Nutrition Requirements from Pregnancy to Teenage Nutrition Requirements from Pregnancy to Teenage 00:16:00 Module 04: Nutrition Requirements for Adults and Various Groups Nutrition Requirements for Adults and Various Groups 00:17:00 Module 05: Healthy Dieting Healthy Dieting 00:17:00 Module 06: Eating Disorders Eating Disorders 00:20:00 Module 07: Diet and Nutrition Related Diseases Diet and Nutrition Related Diseases 00:18:00 Module 08: Use of Nutrition in Different Illnesses/Diseases Use of Nutrition in Different Illnesses/Diseases 00:20:00 Module 09: Weight Control Management Weight Control Management 00:13:00 Module 10: Weight Loss Management Weight Loss Management 00:16:00 Module 11: The Role of Nutritionist The Role of Nutritionist 00:19:00

The British Cleaning Certificate provides essential knowledge for starting your own cleaning business in the UK. The course includes a full module on launching a cleaning business, covering key topics like planning and preparation.

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you. Description: Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels. Who is the course for? Fresh graduates. New sales representative. Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading. Individuals who are considering sales as a career in the future. People who have to deal with customers face-to-face. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals: Sales representative. Customer service manager. Sales executive. Word press VA. Internet marketing assistant. Much more. Salesmanship Introduction To Salesmanship 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00