221 Service Manager courses in Sheffield delivered On Demand

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In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Register on the Catering Service Manager today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Catering Service Manager is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Catering Service Manager Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Catering Service Manager, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 1: An Overview of Catering Business An Overview of Catering Business 00:17:00 Module 2: Laws and Legislations Regarding food Safety and Hygiene Laws and Legislations Regarding food Safety and Hygiene 00:18:00 Module 3: Food Safety and Hygiene Food Safety and Hygiene 00:18:00 Module 4: Food Safety in Catering Food Safety in Catering 00:24:00 Module 5: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:22:00 Module 6: Marketing and Human Resource Marketing and Human Resource 00:18:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Food Service Manager today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Food Service Manager is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Food Service Manager Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Food Service Manager, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Customer Service and Service Sequence Customer Service and Service Sequence 00:21:00 Module 02: Equipment Handling Technique Equipment Handling Technique 00:16:00 Module 03: Hygiene Hygiene 00:21:00 Module 04: Beverage and Tobacco Beverage and Tobacco 00:12:00 Module 05: Understanding Risks and Preventive Measures Understanding Risks and Preventive Measures 00:15:00 Module 06: Food & Beverage Control and Selling Techniques Food & Beverage Control and Selling Techniques 00:15:00 Module 07: Tips and Hints for Success in Waiter profession Tips and Hints for Success in Waiter profession 00:19:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Customer Service Manager course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Manager course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Manager WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Manager 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Description: The 70-246 - Monitoring and Operating a Private Cloud with System Center 2012 R2 (MCSE) course teaches you how to monitor and operate a private cloud with System Center 2012 R2. Throughout the course, you will learn the basics of the cloud, the ways of working with the business cloud, cloud services, monitoring and automating responses. The course will teach you how to handle problems in the Private Cloud, and the procedures of Service Management in the Private Cloud. You will also be introduced to cloud protection, recovery, compliance, the use of SLAs, Dashboards and Widgets. The course shows you the real-time state using Visio, system centre analytics, service level tracking, viewing SSRS and Excel to view data, PerformancePoint and configuring and deploying widgets and dashboards. Finally, you will learn cleaning up system centre databases systems. After completing the course, you will understand how Operations Manager handles monitoring, Service Manager and App Controller facilitate self-service, and Orchestrator glues everything together. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-246 - Monitoring and Operating a Private Cloud with System Center 2012 R2 (MCSE) training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-246 - Monitoring and Operating a Private Cloud with System Center 2012 R2 (MCSE) course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. System Center 2012 What is System Center 2012 FREE 00:30:00 Introducing the Cloud Discussion of Cloud Computing 00:19:00 Important Requirements 00:07:00 Working with System Center and the Infrastructure 00:05:00 Maintaining the Cloud Health 00:05:00 How Components are Integrated 00:06:00 Are You in Compliance 00:05:00 Working with the Business Cloud Examining SC 2012 VMM 00:17:00 Working with VMs with the VMM 00:11:00 Creating Clouds for Business 00:16:00 Cloud Services Looking at Service Templates and VMM Profiles 00:22:00 Web Deploy Packages 00:08:00 Server App V Introduction 00:05:00 The Data of the N Tier Application 00:05:00 What's New with VMM R2 00:07:00 Importing and Deploying the Stock trader Application 00:10:00 Installing SQL Server 00:10:00 Monitoring Overview of Operations Manager 00:20:00 Customize the Monitoring Operations 00:09:00 Monitoring Application Performance 00:14:00 Advanced Monitoring 00:04:00 Using Operations Manager for Applications 00:04:00 Using Operations Manager for the Network 00:11:00 Using Operations Manager for Distributed Applications 00:07:00 What's New in Operations Manager 2012 R2 00:09:00 Deploying an Agent 00:09:00 Configuration for Custom Monitoring 00:11:00 Configuring Basic Monitoring and Application Perfomance 00:12:00 Installing Operations Manager 00:05:00 Automating Responses Looking at Orchestrator 2012 00:08:00 Putting Orchestrator, Operations Manager, and Service Manager Together 00:15:00 What's New with Orchestrator 2012 R2 00:04:00 Managing Problems in the Private Cloud What is Problem Management 00:07:00 Using Custom Rules 00:08:00 Service Management in the Private Cloud Service Manager Introduction 00:10:00 Security Settings 00:09:00 Work Items 00:08:00 Incident Queues and Service Offerings 00:03:00 What's New with Service Manager 2012 R2 00:01:00 Configuring the Incident Template 00:10:00 Cloud Protection, Recovery, and Compliance Protecting and Recovering Data for the Private Cloud 00:29:00 Data Recovery 00:15:00 Overview of the Process Pack for IT GRC 00:14:00 Installing the Process Pack for IT GRC 00:06:00 Implementing an IT GRC Control Management Program 00:06:00 How to Maintain Compliance Through VMM Security Baselines with System Center 00:06:00 What's New with DPM 2012 R2 Advisor 00:03:00 Configuring Manual Protection 00:06:00 SLAs, Dashboards and Widgets Configuring and Deploying Widgets and Dashboards 00:12:00 Real-Time State Using Visio 00:10:00 System Center Analytics 00:12:00 Service Level Tracking 00:05:00 Viewing SSRS and Excel to View Data 00:04:00 PerformancePoint 00:04:00 Cleaning Up System Center Databases Service Manager Groom Settings 00:08:00 View and Purge Orchestrator Runbook Logs 00:08:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description A private cloud involves a distinct and secure cloud-based environment where only the specified client can operate the system. With the knowledge of Private Cloud, you can able to work efficiently to deploy, use, and manage VMs, applications, and other IT resources on hardware to your organization. If you want to gain mastery over cloud computing, the course is for you. The course is divided into two parts that deals with the two certifications of MCSE: Exam 70-246 and Exam 70- 247. In the Exam 70-246, you will know the basics of the cloud, cloud services, monitoring and automating responses while in the Exam 70-247 part, you will learn how to work with the cloud. In short, at first, you will learn the basic cloud concept, then you will know how to use the cloud system. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Private Cloud with System Center 2012 R2 - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Private Cloud with System Center 2012 R2 - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. System Center 2012 What is System Center 2012 FREE 00:30:00 Introducing the Cloud Discussion of Cloud Computing 00:19:00 Important Requirements 00:07:00 Working with System Center and the Infrastructure 00:05:00 Maintaining the Cloud Health 00:05:00 How Components are Integrated 00:06:00 Are You in Compliance 00:05:00 Working with the Business Cloud Examining SC 2012 VMM 00:17:00 Working with VMs with the VMM 00:11:00 Creating Clouds for Business 00:16:00 Cloud Services Looking at Service Templates and VMM Profiles 00:22:00 Web Deploy Packages 00:08:00 Server App V Introduction 00:05:00 The Data of the N Tier Application 00:05:00 What's New with VMM R2 00:07:00 Monitoring Overview of Operations Manager 00:20:00 Customize the Monitoring Operations 00:09:00 Monitoring Application Performance 00:14:00 Advanced Monitoring 00:04:00 Using Operations Manager for Applications 00:04:00 Using Operations Manager for the Network 00:11:00 Using Operations Manager for Distributed Applications 00:07:00 What's New in Operations Manager 2012 R2 00:09:00 Automating Responses Looking at Orchestrator 2012 00:08:00 Putting Orchestrator, Operations Manager, and Service Manager Together 00:15:00 What's New with Orchestrator 2012 R2 00:04:00 Managing Problems in the Private Cloud What is Problem Management 00:07:00 Using Custom Rules 00:08:00 Service Management in the Private Cloud Service Manager Introduction 00:10:00 Security Settings 00:09:00 Work Items 00:08:00 Incident Queues and Service Offerings 00:03:00 What's New with Service Manager 2012 R2 00:01:00 Cloud Protection, Recovery, and Compliance Protecting and Recovering Data for the Private Cloud 00:29:00 Overview of the Process Pack for IT GRC 00:14:00 Installing the Process Pack for IT GRC 00:06:00 Implementing an IT GRC Control Management Program 00:06:00 How to Maintain Compliance Through VMM Security Baselines with System Center 00:06:00 What's New with DPM 2012 R2 Advisor 00:03:00 SLAs, Dashboards and Widgets Configuring and Deploying Widgets and Dashboards 00:12:00 Real-Time State Using Visio 00:10:00 System Center Analytics 00:12:00 Service Level Tracking 00:05:00 Viewing SSRS and Excel to View Data 00:04:00 PerformancePoint 00:04:00 Cleaning Up System Center Databases Service Manager Groom Settings 00:08:00 View and Purge Orchestrator Runbook Logs 00:08:00 Understanding the Private Cloud Understanding the Private Cloud FREE 00:09:00 Preparing to Deploy the Cloud 00:06:00 Components of the Private Cloud 00:13:00 System Center 2012 Components 00:13:00 Using Hyper-V with VMM 00:07:00 Using VMM to Deploy the Cloud VMM Architecture 00:16:00 Install and_or Upgrade VMM 00:08:00 Host Groups 00:13:00 Understanding Security 00:06:00 Whats New with VMM R2 00:10:00 Working With the Private Cloud Infrastructure PXE and Update Servers 00:08:00 Bare Metal Hyper-V Host Servers 00:06:00 Configuring the Update Server Role 00:08:00 The Update Baseline 00:10:00 Virtual Applications Dynamic Application Deployment 00:10:00 Server Application Virtualization Overview 00:16:00 Configuring Server App-V Components 00:05:00 Sequencing and Deploying Virtual Apps 00:08:00 Components of the Private Cloud SQL Server Profiles 00:08:00 OS Profiles 00:05:00 Application Profiles 00:04:00 Hardware Profiles 00:07:00 VM Templates 00:05:00 Self-Service User Role 00:10:00 A First Business Unit Cloud What is Private Cloud Computing 00:08:00 Installing and Configuring App Controller 00:05:00 Creating and Managing Services and Service Templates 00:11:00 Changes with App Controller 2012 R2 00:01:00 Private Cloud Infrastructure Operations Manager Components 00:25:00 Upgrading 00:10:00 Notifications 00:07:00 Management Packs 00:15:00 Putting It All Together 00:06:00 What's New in Operations Manager 2012 R2 00:09:00 Monitoring the Private Cloud Using SharePoint 00:04:00 Templates for Monitoring 00:23:00 Watching a Distributed App 00:07:00 Service Management for the Cloud What is Service Manager 00:15:00 Understanding Work Items 00:19:00 Connectors 00:08:00 Notifications 00:03:00 Private Cloud Service Catalog Private Cloud Service Catalog 00:10:00 Service Level Management 00:03:00 Automation in the Private Cloud Planning DPM Deployment 00:11:00 DPM Technologies 00:07:00 Upgrading DPM 00:03:00 Configuring DPM for the Private Cloud 00:13:00 Configuring Application Protection for the Private Cloud 00:11:00 What's New with DPM 2012 R2 00:03:00 Security for the Cloud Orchestrator Architecture 00:08:00 Deployment and Configuration of Orchestrator 00:07:00 Using Runbooks 00:07:00 Using Integration Packs 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00