In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.
Delivered in Loughborough or UK Wide or OnlineLoughborough or UK WideorOnlineFlexible Dates
At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.
This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.
Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:
Module OneSelf Awareness
Attitude towards challenges - self-resilience
Going into a challenging scenario - how to prepare
Recognising the signs of contention
Giving feedback constructively
Module TwoHaving Difficult Conversations with Confidence
Behaviour labelling - preparing the approach
Assertiveness techniques
Dealing with a difficult issue focussing on behaviour & consequences
Keeping objective and professional throughout
Module ThreeExamining Your Preferred Communication Style
Recognising the different communication styles
Analysing your preferred style - Paradigm FitIn Profiler review
Identifying the most appropriate situations for each style
Module FourHelpful Interpersonal Skills
Effective questioning techniques
Active listening
Body language
Recognising and dealing with behaviours
Displaying and creating positive attitudes
Remaining Assertive and in control
Delivered In-Person in Bardsey + 3 more or UK WideBardsey + 3 more or UK WideFlexible Dates
Price on Enquiry
Neurodiversity in the Workplace for Managers Workshop
This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.
Delivered in London or UK Wide or OnlineLondon or UK WideorOnlineFlexible Dates
This half-day workshop delivered face-to-face or online is designed for anyone in your organisation that wants to become a Neurodiversity Champion - someone who wants to educate and change the way that Neurodiversity is viewed in the workplace.
Delivered in London or UK Wide or OnlineLondon or UK WideorOnlineFlexible Dates
Come along to this free event to find out more about Dramatherapy! Whether you're looking to explore an alternative approach to traditional talking therapy for yourself, or you're a therapist/healthcare professional wanting to find out more, this workshop is free and open to all who are curious! The two hours will be both informative and experiential, allowing you to dip your toe into the theories and techniques of Dramatherapy. Tea, coffee and pastries provided!
Course Leader: Abigail Nelson
This course enables learners to logically and clearly work through the risk management process, from being aware of the relevant legislation, identifying hazards, assessing risk and onwards through risk reduction, balancing risk against individual choice, and the importance of recording keeping.
It aims to increase learner awareness of both their responsibility and their organisation's responsibility, for meeting industry standards and keeping service users, staff, and workplaces safe.
This course aims to increase and enhance delegates’ understanding of the various cyber threats which impact upon them and the organisations, sectors and regions in which they operate and provide them with the tools necessary to mitigate those threats at both a personal and organisational level. It assumes no prior knowledge of the subject but ensures through a high level of interactivity that delegates with any level of experience in the field will be able share and receive the collective knowledge of the group.
Delivered In-Person in InternationallyInternationallyFlexible Dates