233 Sales Management courses

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Lifetime Access One-Time Enrolment, Lifetime Learning, Our Prime Learners will Get: Instant, Unlimited & Lifetime Access to 3000+ Courses Unlimited PDF Certificates Unlimited PDF Transcripts 1 Free Student ID card & Many More Key Highlights of the Prime Membership Lifetime Access to 3000+ Courses Get Instant Access to all courses Unlimited PDF Certificate Unlimited PDF Transcripts No Hidden Charges CPD Certification Study anytime from anywhere at your own pace 1 Free Student ID card Tutor Support Access to All Future Courses Trusted by 500+ Leading Universities and Companies Globally Some of our All Time Popular Courses: 2D Animation: Ultimate Guide to Adobe Animate Abuse Awareness & Response Training Academic and Research Skills for Business Accident Investigation Accident Investigation training – Documentation and Solution Accountancy Accounting – Income statement and Balance Sheet Accounting and Finance Accounting Skills for New Supervisors Active Listening ADHD Awareness Admin, Secretarial & PA Administrative Management Administrative Management – Meeting and Conference Adobe Acrobat 7 Adobe Acrobat 8 Pro Adobe After Effects: Learn to Use Shape Tools Advanced Diploma in Anger Management Advanced Diploma in Customer Service Advanced Diploma in Psychology Advanced Diploma in Sales Management Advanced Management Diploma Advanced Safeguarding Children (Level 2 Safeguarding) Agricultural Science Agricultural Science – Aquaculture and Permaculture Agricultural Science – Home Gardening and Animal Farming Agricultural Science – Soil Science and Plant Nutrition Airport Operations Course Level 3 Allergen Awareness – Online Training Alternative Medicine – Energy Therapies An Environmental Audit Primer Anaesthetist Training Anaphylaxis and Basic Life Support (CSTF) Animal Care Level 3 Course Animal Nutrition Animal Science Animal Science – Disease and Medicine Anti Social Behaviour Anxiety in Children and Young People during COVID-19 Arboriculture Arboriculture – Equipment and Operation Archaeology Archaeology – Excavation and Documentation Archaeology – Surveying and Feature Architectural Studies Arts Management Arts Management – Leadership and Entrepreneurship Arts Management – Marketing and Fundraising ASP.NET Core MVC Webforms – Build Real Projects Asp.Net Webforms from Scratch for Beginners Asperger Syndrome Awareness Asperger Syndrome Awareness Assessing Mental Capacity Certificate Course Assessment in Education and Training Attention Management Diploma Audiology Audiology – Acoustics and Psycho-acoustics Augmented Reality Autism Awareness Automated External Defibrillator (AED) – Online Training Aviation Law Training Ayurveda – Daily routine, Exercise & Yoga Ayurveda Diploma Course Baker Baking -Techniques and Recipes Baking & Cake Decorating Online Diploma Course Baking and Equipment for Beginner Banksman Essentials Training Basic Biology Basic Bricklaying Training Basic Business Management – Boot Camp for Business Owners Basic C# Coding Basic Cardiac (Heart) Care Basic Electricity – Voltage, Capacitance and Capacitors Basic English Masterclass Basic Fire Safety Training Basic Life Support Basic Principles of Health Care Delivery Basics of Dog Grooming Basics of Process Planning Beginner Bike Maintenance Behaviour That Challenges in Children Bicycle Training for Beginners Bicycle- Parts and Maintenance Big Data Analytics with PySpark Power BI and MongoDB Big Data Analytics with PySpark Tableau Desktop and MongoDB Biochemistry Biochemistry- Cells, Protein and Metabolism Bioinformatics Biomedical Science Biotechnology Biotechnology – Health, Industrial and Business Bipolar Disorder – Social Inclusion, Psychotherapy and Awareness Bipolar Disorder Awareness Bipolar Disorder- Mental Illness,Risk and Treatment Birth Doula Blended Learning Course for Teachers Body Language Reading Body Language as a Sales Tool Bodyguard Training Botany Brain Injury – Awareness and Prevention Branding Creating and Managing Your Corporate Brand Bread Making Bricklaying Bricklaying – Joint Finishes and Building Curved Arches British Citizeship Diploma Budgets and Managing Money Build an Amazon Affiliate E-Commerce Store from Scratch Build Animations with Adobe After Effects Building a Consulting Business Building Big Data Pipelines with PySpark MongoDB and Bokeh Building Your Own Computer Course Bullying & Harassment Training Bullying in the Workplace Business Account Manager Business Administration & Monitor Business analysis – Strategy, Planning and Monitoring Analysis Business English: Reading and Writing Business Environment Business Ethics for the Office Business Information and Effective Communication Business Intelligence Analyst Course Business Law Business Management Business Operations Business Plan Business Process Management Business Resources Maximisation Business Studies Business Team Performance C++ Programming for Absolute Beginners CAD Design – Assemblies, Modelling and Civil Drawings Cake Decorating Call Centre & Customer Service Training Course Call Centre Training Canadian Tax Accounting Candle Making Business Diploma – Level 3 Canine Communication Car Mechanic Car Mechanic Training for Beginners Carbon Literacy Knowledge Care Planning and Record Keeping | Health & Safety Online Course Career Coaching Level 3 Career Development and Passion Carpentry Carpentry – Floor, Wall, Window sand Roof Framing Cash Flow Management Basics Cat Psychology and Training Catering Management Cattery Management Causes & Spread of Infection CCTV Operator Course CDM Awareness Training Course Central Banking Monetary Policy Cerebral Palsy Awareness Cerebral Palsy- Child, Care Planning and Treatment Certificate in Teacher Training Change Management Change Management – Change and How to Deal With It Character Rigging and 2D Animation in Toon Boom Character Rigging in Toon Boom Harmony Chemical Spill Child and Adolescent Mental Health Child and Adolescent Mental Health – Problems and Treatment Child Development Child Development and Well-being Child Health & Communication Development Child Language Disorder (CLD) Child Neglect Awareness Certificate Course Child Playwork Child Protection Annual Refresher Child Protection Officer Child Sexual Exploitation and Interventions Chocolate Making Cleaning, Decontamination and Waste Management Clinical Coding – Online Course Clinical Governance Course – Level 3 Clinical Governance Fundamentals Clinical Governance in Adult Care Clinical Observation – Medicine, Health Safety and Hygiene Clinical Observations Skills Clinical Psychology Coaching and Mentoring in Care Code with Python: Learn Classes, Methods and OOP Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Commercial Law Commercial Management Commercial Management – Cash Flow, Negotiation and Agreements Communication & Information Handling in Care Communication Skills in Health and Social Care Communications for Small Business Owners Complete Communication Skills Master Class for Life Complete Microsoft SQL Server from Scratch: Bootcamp Complete Python from Scratch: Start your career in Python 3+ Compliance Management Concierge Concierge – Work Environment and Etiquettes Concussion and Brain Injury Awareness Conference and Event Management Confidence Building Training Conflict Management – Crisis and Risk Assessment Conflict Resolution Consent Training in Healthcare Course Conservation Diploma Course Construction Cost Estimation Construction Safety Consumer Rights Awareness Contemporary Issues in Education Content Management Content Management – Content Strategy and Content Marketing Continuous Improvement with Lean Control and Administration of Medicines Online Training Course Conversational Leadership Conveyancing- Online Diploma Course Copyediting & Proofreading Copywriting – Online, Press and Print Media Copywriting Copywriting for Mainstream Media Corporate Finance – Profitability in a Financial Downturn Corporate Finance: Profitability in a Financial Downturn Corporate Process & Maintenance Corporate Risk And Crisis Management – Online Course Corporate Social Responsibility (CSR) Cosmetology Cost, Revenue & Tax Counselling – Family, Children and Adolescents Counselling Counselling and Psychotherapy Couples Therapy- Affairs and Conflict Resolution Couples Therapy/Marriage Counselling Covid 19 – Psychological First Aid Covid 19- Impacts and Psychological Aid COVID-19 Critical Care: Understanding and Application COVID-19: Psychological First Aid Covid19 Awareness Diploma for Healthcare Assistant Create Amazing Daromas in Maya Create Smart Maps in Python and Leaflet Creating Children’s Room Creating Successful Staff Retreats Creative Thinking and Innovation Creative Writing Criminal Investigator Criminal Law Crisis Communication for HR Crisis Communication for HR Crisis Management Critical Thinking: Implications for Leadership Crochet for Beginners Cross-Cultural Awareness Training CSR Policies & Supply Chain Management Customer Relationship Management Customer Relationship Management (CRM) – Customer Complaints and Relationship Customer Service & Environment Customer Service Training – Managing Customer Service Cyber Law Online Course Cycling Training Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) Training Data Analytics Data Entry Administrator Training Deaf Awareness Decision Making and Critical Thinking Decision Making in High Stress Situations Delivery Manager Dementia Awareness Dementia Care & Management Dental Assistant Dental Assistant Training – Radiology , Infection Control and Instruments Dermatology Dermatology – Acne and Its Remedies Develop Big Data Pipelines with R & Sparklyr & Tableau Develop Big Data Pipelines with R, Sparklyr & Power BI Develop Smart Maps with Python and Leaflet – Windows Version Developing a Lunch and Learn Program Developing a Training Needs Analysis Developing Interpersonal Skills Course Developing Quality Customer Service Skills Developing Your Executive Presence Developing Your Training Program Diabetes Awareness Diabetes Management & Balanced Diet Diet and Nutrition – Healthy and Ketogenic Diet Diet and Nutrition Diploma Diet and Nutrition for Animals Diet and Nutrition for Pregnancy, Adults and Various Groups Digital Communication and Business Digital Marketing for Business Digital Marketing Growth Hacking Techniques Online Course Digital Product Management Diploma in Alternative Medicine Diploma in Basic Chemistry Level 3 Diploma in Business Management: Corporate Behaviour Diploma in Business Proposal Writing Diploma in Effective Writing Skills Diploma in Event Management Diploma in Forex Trading Diploma in Meeting Management Diploma in Occupational Therapy Diploma in Performance Management Diploma in Personal Branding Diploma in Pharmacy Skills Diploma in Recruitment Management Diploma in Social Work Studies Diploma in Water Chemistry Diploma in Water Treatment Diploma in Workplace Safety Disability & SEN Disability Assessor Training Disability Awareness & Inclusion Training Disability Awareness: Working with people with Disability Diversity and Equality in Workplace Diversity and Equality in Workplace Level 3 Diversity Training Diversity Training – Online Course DIY Home Improvement DNA and Genealogy Course Document Control – Strategies and Instruments Dog Agility Dog Agility- Tunnels, Jumps and Agility and Health Dog Care and Grooming Dog Cleaning Dog Health Care Dog Parasite Care Domestic Appliances Repairing Course Domestic Violence – Risks and Abuses on Children Domestic Violence and Abuse Awareness Diploma Domiciliary Care Support Worker Door Supervising Drama Therapy Dream Analysis and Interpretation Driver Safety Awareness Driving Instructor Driving Instructor- Learning and Driving Large Vehicles Drugs and Alcohol Awareness Training DSE Training (Display Screen Equipment) Duty of Care & Safety Responsibilities Dyslexia Awareness Dysphagia Awareness Early Years Supervision Ecosystem and Wildlife Conservation EDI in adult care Education and Pedagogy Effective Communication with Children Effective Partnership in The Learning and Teaching Context Effective Planning and Scheduling Effective Remote Working Training EFT – Emotional Freedom Technique Egyptology Egyptology- Architecture, Government and Society Email Marketing for Beginners Email Writing Training Emergency Care Worker Emergency First Aid at Work – Annual Refresher Emotional Freedom Technique – Treating Children and Improving Life Emotional Intelligence – Mindfulness and Empathy Emotional Intelligence and Human Behaviour Emotional Intelligence, Mindfulness and Empathy Training Employee Hiring and Termination Training Employee Management Course: Millennial Onboarding End of Life Care Course English for Healthcare English Grammar – Articles & Nouns (Intermediate level) Entrepreneurship Diploma Entrepreneurship Training Environment Management Environmental Awareness Training Environmental Engineering Environmental Health Environmental Health – Climate Change and Health Environmental Law Epidemiology Epidemiology – Risk and Disease Prevention Epilepsy Awareness Equality, Diversity and Discrimination Equine Psychology Equine Psychology- Horse and Human Relationships Essentials of European Medical Device Regulations Event Management – Plan, Administrative and Post Event Activities Event Management and Planning Course Event Planner Event Planning – Catering, Waste Disposal and Security Executive and Personal Assistant Training Course EYFS Facilitation Skills Training Factors that Impact Life Chances of Children and Support Family Law Fashion and Lifestyle Blogger Fashion Law Online Course Fashion Store Assistant Financial Advisor Financial Analysis Financial Controller Training Financial Investigator Financial Management Financial Modelling Course – Learn Online Financial Wellness – Personal Money Management Financial Wellness: Managing Personal Cash Flow Fine Art FinTech Fire Extinguisher – Online Course Firefighter Training Firefighter Training – Evacuation & Safety First Aid at Work First Aid for Pets First Aid Trainer Course Floristry Food and Beverage Manager Food and Mood: Improving Mental Health Through Diet and Nutrition Food Hygiene and Safety Food Labelling Regulations Training Food Safety Knowledge – Microbiological, Allergenic Hazards & Control Measures Foot Health Practitioner Forensic Accounting Course Forestry Forestry – Ecosystem, Soil and Surveying Forex Trading – Technical Analysis and Managing Risk Forklift Training – Online Course Functional Skills English Functional Skills Maths Level 2 Fundamental of Botany Fundamental of Business Analysis Fundamentals of Domestic Violence & Abuse Fundamentals of Alternative Medicine Fundamentals of AutoCAD Fundamentals of Biotechnology Fundamentals of Business Analysis Fundamentals of CAD Design Fundamentals of Car Restoration Fundamentals of Carpentry Fundamentals of Change Management Fundamentals of Construction Management Fundamentals of Copywriting Fundamentals of Corporate Finance Fundamentals of Crochet Fundamentals of Customer Relationship Management (CRM) Fundamentals of Emotional Intelligence Fundamentals of Equine Psychology Fundamentals of Forex Trading Fundamentals of Gemology Fundamentals of Human Resource Audit Fundamentals of Journalism Fundamentals of Microbiology Fundamentals of Six Sigma Fundamentals of Spill Management Fundraising Garden Design Gas Safety GCSE English GDPR Gel Manicure and Nail Artist Gemology Gemology- Weight and Measurement Genetics Geology Getting Stuff Done – Personal Development Boot Camp Goal Setting and Accomplishment Course Gold Trading Good Manufacturing Practice (GMP) HACCP Level 2 Training Handling Sales Objections & Negotiating Course Handmade Soap Making Handyperson HAVS (Hand-Arm Vibration Syndrome) Training Course Health & Safety and Wellbeing in Care Health and Safety at Workplace Health and Safety for Homeworkers Health and safety in Care Health and Safety in Construction Environment Health and Safety Training for Managers and Supervisors Health Care & Risk Assessment Healthcare GDPR Basics Healthy Eating – Physical & Mental Health Heatwave: Health and Safety Tips Higher Technician in Cooking and Gastronomy Hiring for Success – Behavioral Interviewing Techniques Home Based Childcare Course – Level 3 Home Education – Assessment and Methods Home Improvement – Damp, Rots and Pests Homeopathy – Children and Women Homeopathy – Practice and Remedy Homeopathy Diploma Horticulture Hospitality and Revenue Management Hospitality Management Level 2 Hotel Revenue Management – Pricing and Forecasting Hotel Revenue Management – Strategy and Overbooking Practice Housecleaning HR Audit – Reporting, Training and Development Process HR Management: Employee Motivation HTML and CSS Coding for Beginners Human Growth and Development Human Microbial Diseases Human Resources Training – HR for the Non-HR Manager Human Rights Hydroponics Gardening Online Course Hydrotherapy Hydrotherapy – Shoulder and Lower Limb IELTS Test Preparation Import/Export https://tilcareerb2b.wpenginepowered.com/course/improving-intelligibility-in-apraxia-and-dysarthria/ Inclusive Teaching and Learning Approaches Individual & Group Learning Infection Control Infection Control & Medicine Handling Infection Prevention and Control Training Infection Spread by Person-to-Person and Sexual Contact Awareness Influence and Persuasion Information Management Information Management- Strategy and Data Protection Initial Training of Community Health Agents Inspirational Leadership Skills: Practical Motivational Leadership Insurance Agent Training Intelligence Analyst Certification Course Intermediate Economics Level 3 Intermediate Python Coding International Development Studies International Healthcare Policy International Law International Relations Interrogations And Confessions Psychology Intrapreneurship Introduction to Accident Investigation Introduction to Administrative Management Introduction to After Effects Introduction to Agricultural Science Introduction to Airport Management Introduction to Animal Science Introduction to Arboriculture Introduction to Archaeology Introduction to Arts Management Introduction to Audiology Introduction to Ayurveda Introduction to Banking – Revised Introduction to Basic Electricity Introduction to Catering Management Introduction to Cerebral Palsy Introduction to Clinical Observation Introduction to Commercial Management Introduction to Concierge Introduction to Conservation Introduction to Content Management Introduction to Counselling Introduction to Customer Relationship Management Basic Dermatology Introduction to Dermatology Introduction to Diet and Nutrition Introduction to Digital and Emerging Technologies Introduction to Diversity in Workplace Introduction to Document Control Introduction to Dog Agility Introduction to Dog Breeds and Basic Anatomy Introduction to Egyptology Introduction to Emotional Freedom Technique(EFT) Introduction to Environmental Health Introduction to Epidemiology Introduction to Event Management Introduction to Event Planning Introduction to Facility Management Introduction to Firefighter Training Introduction to Food Allergen Awareness Training Introduction to Food Hygiene and Safety Introduction to Genetics Introduction to Health Economics and Health Technology Assessment Introduction to Home Improvement Introduction to Homeopathy Introduction to Hotel Revenue Management Introduction to Hydrotherapy Introduction to Investment Banking Introduction to Kitchen Gardening Introduction to Landscape Architecture Introduction to Lean Process Introduction to Leisure Management Introduction to Maps in Folium and Python Introduction to Maps in R Shiny and Leaflet Introduction to Marriage Counselling Introduction to Medieval History Introduction to Midwifery Certificate Introduction to Minute Writing Introduction to Modern Human Resource Management – Revised Introduction to Mushroom Cultivation Introduction to Neuro Linguistic Programming Introduction to Neurology Introduction to Oil and Gas Management Introduction to Pain Management Introduction to Party Planning Introduction to Pedagogy Introduction to Podcasting Introduction to Purchasing and Procurement Introduction to Safeguarding Vulnerable Adults Introduction to Soap Making Introduction to Social Work Introduction to Social Work Introduction to Statistics Introduction to Toon Boom: Create Your First Character Introduction to Transport Management Introduction to Urology Introduction to Vaccination Introduction to VAT Introduction to Warehouse Safety Introduction to Wedding Planning Introduction to Workplace First Aid Introduction to Zoology Inventory Management – The Nuts and Bolts Investment Investment Banking Investment Banking – Merger and Acquisition Islamic Finance IT Security Basics IT skills for business Job Search Skills – Cover Letter, Personal Development and Networking Journal Therapy Journalism Journalism- Newspaper, Radio and Television Key Account Management Course Kids Party Planner Diploma Kitchen Gardening Kitchen Gardening – Soil, Bed and Planting Kitchen Gardening and Eco-Friendly Pest Management Kitchen Manager Know Your Customer (KYC) KS1 and KS2 Teaching Assistant- Complete Bundle Land Management Land Surveying Landscape Architecture Large Goods Vehicle (LGV) Lead Awareness Training Leadership and Management Course Leadership and Management Essential Skill Leadership and People Management Diploma Leadership in Teaching Leadership Skills for Supervisors – Communication, Coaching, and Conflict Leadership Skills for The Future Leading and Managing Remote Team Lean Process and Value Stream Mapping Learn 2D Animation with Adobe Animate Learn CSS Coding from Scratch Learn MySQL from Scratch for Data Science and Analytics Learning Support Assistant Learning Support Assistant Legal Advisor Training Legal Secretary and Office Skills Diploma Leisure Management Leisure Management – Planning and Marketing Lesson Planning for Teaching Level 1 Health and Safety in a Construction Environment Level 2 Certificate in Workplace Management: Civility Level 2 Certificate in Workplace Management: Harassment Level 2 Certificate in Workplace Management: Violence Level 2 Health and Safety in the Workplace Level 3 Diploma in Anatomy and Physiology of Human Body Level 3 Diploma in Business Etiquette Level 3 Diploma in Coaching & Mentoring Level 3 Diploma in Marketing Level 3 Diploma in Six Sigma & Lean Process Level 3 Diploma in Supply Chain Management Level 3 Diploma in Time Management Level 3: Public Speaking Diploma Course Library and Information Science Library and Information Science Diploma Life Coaching | Online Course Lifeguard Training Lifeguard Training – Cardiac Emergencies, First Aid & Injury Prevention Lifeguard Training Fundamentals Lifting Operations and Lifting Equipment Regulations (LOLER) Training Line Management Logistic Management Logistics and Supply Chain Management Lone Worker Safety Lone Worker Training Machine Learning for Predictive Maps in Python and Leaflet Make Money with Blogging Make Money With YouTube Management Training: How to Be a Better Boss Managing Personal Cash Flow Managing Quality and Service Delivery Managing the Virtual Workplace Manual Handling Marine Biology Course – Online Diploma Market Research & Analysis Marketing Marketing & CRM Marketing and Sales Marketing Strategies for Small Business Marriage and Family Therapy Marriage Counselling – Apology and Forgiveness Master JavaScript with Data Visualization Mastering Organizational Chaos Material Management Maternity Care Assistant Course Maximising Personal Productivity Course Maya for Absolute Beginners Mechanical Engineering Media and Public Relations Diploma Media Studies Medical & Clinical Administration Diploma Medical Law Medical Law Medical Terminology Training Medical Transcription Medical Writing Medication Awareness Training for Care Medieval History Medieval History – Art and Architecture Medieval History – Life and Means of Living Mental Health Disorders & Medication Mental Health First Aid Certification Mentee and Mentor Merchandising Meteorology Microbiology – Prokaryote and Eukaryote Diversity Microsoft Excel 2016 Part One Microsoft Excel 2016 Part Three Microsoft Excel 2016 Part Two Microsoft Excel 2016 PowerPivot Microsoft SQL Server Bootcamp 2022 Military History Minute Writing – Role and Responsibility Montessori Teaching – Fundamental Concepts & Principles Mortgage Adviser Course Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Motivational Interviewing Mushroom Growing Course Mushroom Spawning and Compost Nanny Care Worker Negotiation Skills Certificate Neonatal Nursing Neurology Neurology – Assessment and Spinal Cord Disorder NLP Tools for Real Life Noise and Hearing Protection Training Novel Writing and Publishing Nursery Assistant Certificate Nursing Assistant Nutrition and Hydration Nutritional Therapy Observation Skills for Carers OCD Awareness OCD Awareness Office Administration Office Facility Management Oil and Gas Management Oil and Gas Management- Health and Safety Online Fire Safety Course Online Meeting Management Online Meeting Management Essentials Online Veterinary Medicine Course Organisation & People Management Organisational Change & Effective Planning Organisational Skills Course for Administrator Ornithology Oven Cleaning Training Course Oxygen First Aid Training – Online Course Paediatric Vaccination Paediatrician Pain Management Pain Management – Back and Neck Pain Paramedicine Paramedicine Study Parapsychology Parapsychology Parenting Skills Training Course Particle Physics Partnership in Adult Care Party Planner Pathological Demand Avoidance Patient Customer Service Training Payroll Management Course Pension UK Performance Coaching Performance Cycling Performance Management Level 3 Person-centered Practice in Adult Care Pet First Aid Pet Sitting and Dog Walking Pharmacology Phlebotomist Training Phone-Based Customer Service Phonics Teaching and English Phonology Physiotherapy Assistant Course Planning, Delivery and Assessment in Teaching Plant Genetics – Ecology, Gymnosperms, Angiosperms and Palaeobotany Play Therapy PLUMBING Podcasting – Tools, Voice Coaching and Marketing Podcasting Essentials Poetry Writing Politics Pool Maintenance Positive Attachments for Children Positive Behaviour in Children and Youth Positive Handling in Schools Power Cutting Tools and How to Use Them PPE PR : Public Relation Practical Advice For Converting To A Takeaway Kitchen Primary Teacher Principle of Business Principles of Administrative Service and Business Documentation Principles of Digital Marketing Principles of Infection Prevention and Control Principles of Information & Digital Technology Printing Worker Private Detective Training Process Improvement with Gap Analysis Product Management Professional Development and Personal Well-being Professional Diploma in Project Management Professional Diploma in Stress Management Professional Plumbing Professional Supervisor Training Course Professional Telephone Receptionist Course Professional Waiter Diploma Project Management Promoting Child and Young Person Development Provision and Use of Work Equipment Regulations (PUWER) Psychology of Anxiety and Stress Public Health Public Healthcare Purchase Ledger Purchasing and Procurement Basics Python Programming for Kids and Beginners Quality Assurance Quality Management Quality Management Fundamentals Quantity Surveyor Diploma Radiography Recovering from a Job Loss in Technology Recruitment & Onboarding Process Recruitment and Social Media Course Reflective Practice Remote Teaching Online Remote Team Management Bundle Report Writing Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Training Research in Adult Care Research in Health and Social Care Residential Childcare Residential Childcare for Children with Disabilities Residential Property Sales Residential Surveyor Resilience Training Resourcing and Managing Talent Course Respirable Crystalline Silica Awareness Responsibilities of Care Manager Restaurant Management Restful API Web Services with PHP and MySQL: Bootcamp Retail Industry and Buyer Behaviours Revamp Your Closet Risk Assessment & Management Diploma Risk Management Risk Management in Adult Care Role of Nutrition in Human Health Roles and Responsibilities in Education and Training Rugby First Aid Rule of Law Safe Handling of Medicines Safeguarding and Protection of Children and Young People Safeguarding Children From Abuse Safeguarding Children: Internet Safety Safeguarding for Taxi Drivers Safeguarding Small Business During Pendemic Safeguarding Vulnerable Adults – Communication, Sharing Information & Reporting Safeguarding Vulnerable Adults Training (Level 1) Safer Recruitment Training Safety & Precautions in Medication Management Sales Skills Sales Skills Security Guard Self Esteem and Assertiveness Skills Course Self Isolation and Self Distancing during COVID 19 Self-Leadership SEO and Social Media Marketing Setting Up Your Dog Grooming Business Sewing Diploma Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Sharps Training Site Management Safety Training Scheme (SMSTS) Six Sigma Entering the Dojo Skills for Positive Working Relationships Skills for the Administrative Assistant Skin Care Treatment Course Smart Meter Installer Training Smartphone Photography Online Course Soap Making – Equipment and Special Soap Recipes Soap Making – Tips, Tricks and Precautions Social Care Social Inclusion Officer Training Course Social Media in Business Social Media in Healthcare Social Media Marketing Course – The Step by Step Guide Social Science – Online Diploma Course Sous Chef Spatial Data Visualisation and Machine Learning in Python Speaking And Writing English Effectively Speed Reading Spill Management Training Spill Management: Clean-Up, Prevention and Best Practices Spiritual Life Coaching Diploma Course Sports Agent Sports Injuries Sports Medicine Fundamentals Sports Psychology Sports Therapy Stakeholder Management Start Up Start Up Performance Management Starting a Business or Social Enterprise – The Stone Soup Way Statistical Analysis Statistics Essentials Stock Trading Store Assistant Strategic Business Management – Online Diploma Course Strategic Planning and Analysis for Marketing Strategic Planning and Analysis for Marketing Strategic Planning for Organisation Strategies & Skills for Recruitment – Online Course Stress Awareness Training Structure and Overview of the Health and Social Care Sector Study Skills for Healthcare Substance Misuse Awareness Online Certification Course Super Learning Supervision in Adult Care Supervisor Training Supply Chain Management Supply Chain Management – Analysing and Reducing Risk Supply Chain Management – Efficiency and Accuracy Supporting a Grieving Employee: A Manager’s Guide Supporting Your Mental Health While Working from Home Supporting Your Team’s Health And Wellbeing Remotely Surveying Basics Sustainable Living Talent Management Course Tax Accounting Teaching English as Foreign Language (TEFL) Certificate Teaching Students with Learning Disabilities Team Building Diploma Team Leader in Health Care Team Management Level 5 Team Management Level 5 Telemarketing – Using the Telephone as a Sales Tool The 5S System – Lean Methodology on Workplace Optimization and Housekeeping The Complete MySQL Server from Scratch: Bootcamp The Complete SQL from Scratch: Bootcamp The Manager: Management and Leadership Development Programme The Professional Supervisor The Secrets of Body Language Town Planning Traffic Marshal Training & Learning for Carer Transport Manager Travel Agent and Consultant Training Travel Blogger TV Presenter Online Course Unconscious Bias Training Course Understanding Mediterranean and Okinawa Diets Urology Urology – Diseases and Treatment Using Activities to Make Training Fun Verbal and Non-Verbal Business Communications Verification of Death Training for Nurses Virtual Assistant Virtual Interviewing for HR Virtual Team Building and Management Course Voice Disorders Voiceover artist online course Vulnerability, Abuse & Safeguarding Warehouse Safety Warehouse Safety – Hazard and Safety Management Web GIS Application Development with C# ASP.NET CORE MVC and Leaflet Web GIS Application Development with Java Spring Boot MVC and Leaflet Web Scraping and Mapping Dam Levels in Python and Leaflet Wedding Planner Wedding Planning – Themes, Food and Photography Welding Basics and Safety Whistleblowing Training | Online Certification Course Wildlife Rescue and Rehabilitation Working from Home Essentials Working in Confined Spaces Basic Training Health and Social Care Workplace Communication Management Workplace Confidentiality Workplace First Aid Level 3 Workplace First Aid Level 4 Workplace First Aid Training – Breathing Problems, CPR & Fractures Workplace Performance Management Workplace Productivity Training Workplace Stress Management Workplace Team Networking Diploma Workplaces Rights and Responsibilities Write and Publish a Research Paper: Complete Guide Youth Work Certificate Level 2 Zoology Zoology – Diseases and Health Care Mini MBA Level 3 Diploma in Health & Social Care Care Certificate Course – 15 Standards Cyber Security Workplace First Aid Online Training Course Electrician Complete Training Certificate In Residential Surveying Certificate In Electrician Electrical Safety Certificate In Quantity Surveying Diploma In Veterinary Physiology & Psychotherapy Politics Diploma In Construction Management Introduction to Petroleum Engineering and Exploration Diploma In HR and Payroll Management Recruitment Consultant Diploma In Criminology and Police Investigations Professional Photography Project Management Product management HTML & CSS CODING for beginners Coding with Python 3 Intermediate Cybersecurity Information Technology Management Business Analysis Data Analysis Health care management and care courses Digital Marketing Level 3 Diploma in health & social care Cyber security incident Handling Rigging and lifting Plumber - Professional Plumbing Quantity Surveyor Diploma Nursing Assistant Diploma Master Herbalist Diploma Mental Health Awareness Diploma Construction Management Construction Site Management Electric Circuits for Electrical Engineering Teaching Assistant Level 3 Vehicle Mechanic Bundle (Car Maintenance, Motorbike Maintenance, Bicycle Maintenance) Special Educational Needs Teaching Assistant Diploma Sports Coaching Diploma Diploma in Poultry Farming Veterinary Physiology & Psychotherapy Spiritual Life Coaching Public Speaking Training Wedding and Event Management Public Speaking and Presentations Veterinary Medicine Fitness Business - Sell Products, Training & Coaching Online HR (Human Resources) Data Analyst: Data Analysis in Excel Google Data Studio: Data Analytics Hospitality Management Digital Marketing for Beginners to Advanced Sales Training: Master Your Sales Pitch Agile Scrum Master Business analysis & Scrum with JIRA Real Estate Investor Training ChatGPT for Marketing and Productivity with AI Tools Real Estate Broker Hotel Management with Hotel Receptionist and Hospitality Management Graphic Design

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Elevate your career in real estate with the Estate Agent Diploma - CPD Certified. This comprehensive diploma offers essential knowledge and skills to shine as an estate agent. Whether you're aiming for a new job or seeking a promotion, this course is designed to give you a competitive edge in the real estate industry. Gain the expertise you need to stand out and advance in your career as a proficient estate agent. The Estate Agent Diploma covers a wide range of skills, from fundamental to advanced, ensuring you have a thorough understanding of the real estate market. By mastering various aspects of property sales, management, and client relations, you'll be well-equipped to navigate the complexities of the industry. This diploma not only enhances your professional abilities but also adds significant value to your resume. Throughout the programme, you will develop crucial competencies for success as an estate agent while gaining valuable career insights. You'll build a strong foundation and sharpen your skills, providing you with a clear path for future growth. By the end of the Estate Agent Diploma, you'll be prepared to excel in the competitive real estate sector and achieve your career goals. Along with this Estate Agent Diploma course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Estate Agent Diploma Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Property Law and Legislation Course 03: Understanding Wills and Probate Laws - Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Sales: Psychology of Customers Course 06: Social Housing and Tenant Management Level 2 Course 07: Residential Property Sales Course 08: Mortgage Adviser Course Course 09: Customer Service Training Complete Diploma Course 10: Effective Communication Skills Diploma Course 11: Complete Communication Skills Master Class for Life As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Estate Agent Diploma to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Key Features of the Course: FREE Estate Agent Diploma - CPD Certified certificate Get a free student ID card with Estate Agent Diploma - CPD Certified training (£10 applicable for international delivery) Lifetime access to the Estate Agent Diploma - CPD Certified course materials The Estate Agent Diploma - CPD Certified program comes with 24/7 tutor support Get instant access to this Estate Agent Diploma - CPD Certified course Learn Estate Agent Diploma - CPD Certified training from anywhere in the world The Estate Agent Diploma - CPD Certified training is affordable and simple to understand Learning Outcomes: Gain a comprehensive understanding of estate agent responsibilities and real estate market dynamics. Master key aspects of property law and legislation affecting real estate transactions. Develop expertise in conveyancing processes and property sales procedures. Understand the psychological principles behind customer behaviour in real estate. Learn effective techniques for managing social housing and tenant relations. Enhance communication skills crucial for estate agents, including customer service and negotiation strategies. Description The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Real Estate expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Real Estate Agents | Online Course An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiation Selling Property: Finding the Buyers Letting Property Technologies Regulations How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Estate Agent Diploma is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path opportunities in the real estate sector: Estate Agent: £25,000 - £40,000 Property Manager: £30,000 - £45,000 Conveyancer: £35,000 - £55,000 Mortgage Advisor: £30,000 - £50,000 Residential Sales Negotiator: £25,000 - £38,000 Customer Service Manager: £30,000 - £50,000 Certificates Certificate of completion Digital certificate - Included

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way