1736 Retail courses

Our best-selling Operations Management Course will provide expert guidance needed to create and maintain the optimum efficiency of business processes in your organisation. This comprehensive package presents all the principles and actions required for you to excel as a first-class designer and controller of a high-performing company. The information and skills gained here could elevate your business's potential, and your career progression. This tutorial will provide a full overview of all the departmental disciplines that will need to be mastered, including Project Management, Quality Control, and Risk Recovery. You will be trained in how to deliver excellent communication, conflict resolution, and business writing. In short, everything that is required to become an outstanding Operations Manager is supplied for you right here in these superlative online learning modules. The Operations Management Course provides a great way to gain all of these operational protocols in the shortest time possible and study in any environment. This learning package has been crafted to give the learner the full range of requisite skills, with the addition of innovative study tools and interactive components. It is designed to swiftly deliver all the knowledge needed for a team leader or departmental manager to take their organisation to its full potential. Why choose this Operations Management Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who is this course for? This course is primarily aimed at individuals who work in organisations that are looking to improve and excel in their chosen field continually. Experts and champions trained in Lean and Six Sigma can drive those cultural changes. Career Path The information presented in the Operations Management Course will benefit some roles across several business areas but is primarily aimed at senior operational staff looking to provide continuous improvements in their organisation. So, it would significantly enhance the following careers or roles:  Operations Manager Facilities Manager Site Manager Human Resources Manager Project Manager Business Development Advisor Course Content Module 01: Introduction to Operations Management Introduction to Operations Management 00:20:00 Module 02: Project Management Project Management 00:19:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:26:00 Module 04: Process Management Process Management 00:24:00 Module 05: Supply Chain Management Supply Chain Management 00:23:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:22:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:20:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:16:00 Module 09: Quality Management Quality Management 00:20:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 11: Performance Management Performance Management 00:26:00 Module 12: Talent Management Talent Management 00:20:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:16:00 Module 15: Conflict Management Conflict Management 00:16:00 Module 16: Stress Management Stress Management 00:19:00 Module 17: Time Management Time Management 00:37:00 Module 18: Business Environment Business Environment 00:18:00 Module 19: Business Writing Skills Business Writing Skills 00:41:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Register on the Ecommerce Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Ecommerce Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Ecommerce Management course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assessment To successfully complete the Ecommerce Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Ecommerce Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Ecommerce Management Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing _ Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Mock Exam Mock Exam - Ecommerce Management 00:20:00 Final Exam Final Exam - Ecommerce Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Overview Effective food and beverage management is one of the key factors behind establishing a successful food business. So, whether you want to start your food business or which to build a career in the food industry, you must learn about food and beverage management. The Food and Beverage Management Training course can be the perfect place to start learning. From the easy-to-follow modules of this course you will be able to identify the responsibilities of a food and beverage manager. Then the course will introduce you to the key operations of this department. Furthermore, you will get the chance to acquire the skills for setting menus and managing sales, customers and staff. By the end of the course, you will attain the ability to manage events successfully. Course Preview Learning Outcomes Familiarise yourself with operations related to food and beverage management Learn about the roles and responsibilities of a food and beverage manager Understand the basic principles of setting a menu Develop the ability to manage the sales, customers and staff Build the competence and confidence to handle events Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Food Safety Management Cost Control Customer Management Staff Management Who Should Take this Food and Beverage Management Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Food and Beverage Management Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Food and Beverage Management Training Certification After completing and passing the Food and Beverage Management Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Food and Beverage Management Training course will equip you with effective skills and abilities and help you explore career paths such as  Chef Catering Manager Restaurant Manager Food and Beverage Supervisor Module 01: Introduction to Food and Beverage Service Introduction to Food and Beverage Service 00:20:00 Module 02: Operations in Food and Beverage Management Operations in Food and Beverage Management 00:30:00 Module 03: Menu Setting in Food and Beverage Service Menu Setting in Food and Beverage Service 00:30:00 Module 04: Sales, Customers and Staff Sales, Customers and Staff 00:25:00 Module 05: Event Management Event Management 00:20:00 Module 06: Responsibilities of a Manager Responsibilities of a Manager 00:25:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Register on the Operations Management: Enterprise Resource Planning today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Operations Management: Enterprise Resource Planning is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Operations Management: Enterprise Resource Planning Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Operations Management: Enterprise Resource Planning, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Operations of an Economic Entity: Enterprise Resource Planning Operations of an Economic Entity: Enterprise Resource Planning 00:03:00 The Hierarchical Perspective 00:02:00 Enterprise Resource Planning ERP 00:01:00 Technology's Role in Business 00:03:00 Types of Information Systems 00:03:00 Interrelations between Systems 00:01:00 Functional IT Systems 00:01:00 Section 02: Entrepreneurship Creativity & Innovation Enterprise Resource Planning: External Priorities 00:02:00 Why ERP? 00:02:00 Overall Implementation Requisites for ERP 00:02:00 Challenges of ERP Implementation in Business 00:02:00 Senior and Project Management 00:03:00 Critical Factors for Successful ERP Implementation 00:07:00 Implementation Steps 00:03:00 ERP: Integration and Supply Chain Support 00:02:00 Web Services Integration Options 00:02:00 Market Information and Sales Orders 00:02:00 Benefits of the Marketing Information System 00:02:00 Customer Relationship Management 00:02:00 Customer Relationship Management Functions 00:02:00 Section 03: Enterprise Resource Planning: Internal Priorities ERP: HR Planning and Utilization 00:03:00 What is an HRIS? 00:05:00 ERP: Electronic Commerce - Accounting System Interface 00:04:00 E-Commerce Supply Chain Management Solutions 00:04:00 Problems in ERP and E-Commerce Integration 00:01:00 Section 04: Operational Indicator, KPI's & Metrics Operational Indicator, KPI's and Metrics 00:03:00 What is Metrics? 00:01:00 Need for Metrics in Testing and Quality Analysis 00:01:00 Metrics Continued 00:04:00 What are Quality Metrics? 00:03:00 Tips of Selection of Quality Metrics 00:02:00 Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators 00:05:00 Lean Manufacturing and Agility 00:05:00 Quantitative vs. Qualitative Indicators and Measurement Scope 00:02:00 Section 05: Measurement and Presentation Tools Measurement and Presentation Tools 00:02:00 Mechanisms of Success 00:03:00 Monitoring, Evaluation and Reporting 00:05:00 Balanced Scorecard Perspectives 00:04:00 Strategy Mapping 00:03:00 Balanced Scorecards vs. Dashboards 00:04:00 Metrics Measurements: IT Systems in ERP 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

To become proficient in property management, you must understand the entire ecosystem, from listing properties to maintaining long-term tenant relationships. This Block management course delves deep into all aspects of property management without overwhelming you with jargon. This course will help you understand property management comprehensively so you can confidently navigate its complexities. Additionally, you will learn the intricacies of the letting process, how to keep tenants long-term, and the essential regulations governing property management. This course will also shed light on the changing landscape of the UK property market and how to seize emerging opportunities.