1810 Retail courses

In a situation where every second counts, knowing exactly what to do can make all the difference. Our Evacuation Procedures Training Course equips learners with clear, step-by-step guidance on how to respond swiftly and safely in the event of an emergency. With easy-to-follow modules, this course ensures you're well-versed in identifying hazards, understanding evacuation protocols, and following designated escape routes – all without ever needing to leave your seat. Whether you're responsible for a small office, a busy school, or a high-traffic retail space, this training is designed to help you think smart under pressure. By the end, you'll feel confident in your ability to make sound decisions during an evacuation – and possibly save lives while you're at it. Serious content, smart delivery, and just enough charm to make it stick. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Evacuation Procedures Module 02 : Pre-Evacuation Planning Module 03 : Evacuation Equipment and Tools Module 04 : Evacuation Procedures Module 05 : Emergency Response Module 06 : Building Evacuation Procedures Module 07 : Fire Evacuation Procedures Module 08 : Post-Evacuation Procedures Learning Outcomes: Gain a deep understanding of evacuation procedures. Plan for evacuations in various settings. Familiarise yourself with evacuation equipment and tools. Implement effective building and fire evacuation procedures. Respond to emergencies with confidence and competence. Execute post-evacuation procedures for safety and recovery. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Safety officers and emergency coordinators. Facility managers and building supervisors. Workplace safety teams and first responders. School administrators and safety personnel. Event organisers and security staff. Community leaders and volunteers. Anyone interested in enhancing emergency preparedness. Individuals committed to ensuring the safety of others. Career path Safety Officer Emergency Coordinator Facility Manager School Safety Coordinator Event Safety Supervisor Community Safety Leader Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

A two day sewing workshop for intermediate dressmakers to create a pair of dungarees which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your dungarees. Bring your own machine or borrow one from Stitching Kitchen.

Sales management is the procedure of establishing a sales force, organising sales operations, and executing sales methods that enable a company to meet consistently, if not exceed its sales goals. When it comes to managing sales and improving sales performance for any size business, regardless of industry, the key to success is always accurate and consistent sales management processes. This begins with a great sales manager who understands how to inspire and lead a sales team. For this, you need to master these three skills that are Sales operations, Sales strategy, and Sales analysis. Aside from assisting your company in meeting its sales targets, a sales management system allows you to stay in tune with your industry as it grows and can mean the difference between survival and booming in an increasingly competitive marketplace. If you want to build your career as a sales manager or learn more skills in sales management but aren't sure where to begin, this Sales Management course will provide you with a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. This Sales Management course covers sales management training, the rules, and regulations of a company. You will also learn how to build leadership, strategic thinking, motivate people, and much more. This Sales Management course will provide you with a competitive advantage in your career, allowing you to stand out from other applicants and employees. Our experts have designed this Sales Management course to help you learn fast and efficiently, at your own speed and convenience. Enrol now and start learning. Learning Outcomes After completing the Level 7 Sales Management course, the learner will be able to - Gain a solid understanding of sales culture Know the expectations of customer Follow organisational structure Expand his/her communication skill Learn strategic planning within prior deadline Know the hiring process Understand the role of an advisor Build a leadership on themselves Inspire peoples Why Choose This Level 7 Sales Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the Level 7 Sales Management course ] Course Curriculum of Level 7: Sales Management Module 01: Transitioning to Sales Management: New Responsibilities and Expectations Module 02: It's All About Communication Module 03: Sales Planning: Setting the Direction for the Sales Team Module 04: Time Management, Territory Planning, and Sales Forecasting Module 05: Recruiting, Interviewing, and Hiring the Very Best Module 06: Building the Environment for Motivation: Compensation, Plans, Recognition, and Rewards Module 07: Training, Coaching, and Counseling: When and How to Apply Each Module 08: Stepping Up to Be a True Leader >-----------------------< Assessment Method After completing each module of the Level 7: Sales Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 7: Sales Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 7 Sales Management course is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements There are no specific requirements for this Level 7 Sales Management Course because it does not require any advanced knowledge or skills. Career path After completing this Level 7 Sales Management course, you may be able to pursue a variety of promising career opportunities.

Cosmetology Course Overview This Cosmetology course offers a comprehensive introduction to the world of beauty and personal care, covering a wide range of topics from hair and skin care to makeup application and ethnic cosmetics. Designed for both beginners and professionals, it provides a solid foundation in the essential skills and knowledge needed for a successful career in the beauty industry. Throughout the course, learners will explore hair grooming techniques, advanced colouring methods, and skincare treatments, alongside specialised topics like menopause and male skincare. This course is ideal for anyone looking to enhance their cosmetology expertise, offering valuable insights into both common and unique beauty practices. Upon completion, learners will be equipped with a deep understanding of the industry’s core principles and ready to apply their knowledge to real-world scenarios. Course Description This in-depth course delves into various aspects of cosmetology, focusing on topics such as hair physiology, colouring techniques, and skin health. Learners will study the intricacies of hair care, from basic grooming to advanced techniques like curling, straightening, and colouring. Skin care is also explored in detail, including the effects of menopause on the skin, the role of ethnic cosmetics, and the impact of photodamage. Special attention is given to health and safety practices within the beauty industry, ensuring that learners can provide services while maintaining the highest standards of safety. By engaging with a range of modules, learners will gain a well-rounded understanding of cosmetology, preparing them for diverse roles within the beauty and personal care sectors. This course is ideal for those looking to build or enhance their expertise in cosmetology and advance their career in this dynamic field. Cosmetology Curriculum Module 01: Introduction to Cosmetology Module 02: Hair Physiology Module 03: Hair Grooming Module 04: Hair Colouring Techniques Module 05: Hair Curling and Straightening Module 06: Hair Loss Module 07: Hair Wig and Extensions Module 08: Manicure and Pedicure Module 09: Skin Module 10: Makeup Module 11: Menopause, Skin and Cosmetology Module 12: Male Skincare Module 13: Evaluating Hand and Body Lotions Module 14: Ethnic Cosmetics Module 15: Photodamage and Skin Cancer Module 16: Micro-Needle and Cosmetics Module 17: Health and Safety (See full curriculum) Who is this course for? Individuals seeking to pursue a career in the beauty and personal care industry. Professionals aiming to enhance their skills in cosmetology. Beginners with an interest in beauty, hair, and skincare. Anyone looking to specialise in advanced cosmetic treatments and techniques. Career Path Hair Stylist Makeup Artist Skin Care Specialist Beauty Consultant Cosmetology Instructor Salon Manager Product Development in Cosmetics Health and Beauty Retail Sector

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Are you looking to enhance your Inventory Management skills? If yes, then you have come to the right place. Our comprehensive course on Inventory Management will assist you in producing the best possible outcome by mastering the Inventory Management skills. The Inventory Management course is for those who want to be successful. In the Inventory Management course, you will learn the essential knowledge needed to become well versed in Inventory Management. Our Inventory Management course starts with the basics of Inventory Management and gradually progresses towards advanced topics. Therefore, each lesson of this Inventory Management course is intuitive and easy to understand. Why would you choose the Inventory Management course from Compliance Central: Lifetime access to Inventory Management course materials Full tutor support is available from Monday to Friday with the Inventory Management course Learn Inventory Management skills at your own pace from the comfort of your home Gain a complete understanding of Inventory Management course Accessible, informative Inventory Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Inventory Management Study Inventory Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Inventory Management Course Inventory Management Curriculum Breakdown of the Inventory Management Course Module 01 - What Is Inventory? Module 02 - Types Of Inventory Module 03 - Key Players Module 04 - Setting Up The Warehouse Module 05 - Identifying Demand Module 06 - Maintaining Inventory Accuracy Module 07 - The Outbound Process CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Inventory Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Inventory Management. It is also great for professionals who are already working in Inventory Management and want to get promoted at work. Requirements To enrol in this Inventory Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Inventory Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Inventory Management. Inventory Manager: £25,000 to £50,000 per year Supply Chain Analyst: £25,000 to £40,000 per year Warehouse Operations Supervisor: £22,000 to £35,000 per year Purchasing Coordinator: £20,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Overview This Merchandising course will unlock your full potential and will show you how to excel in a career in Merchandising. So upskill now and reach your full potential. Everything you need to get started in Merchandising is available in this course. Learning and progressing are the hallmarks of personal development. This Merchandising will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Merchandising course covers everything you must know to stand against the tough competition in the Merchandising field.  The future is truly yours to seize with this Merchandising. Enrol today and complete the course to achieve a Merchandising certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Merchandising course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Merchandising course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Merchandising course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Merchandising is suitable for anyone aspiring to start a career in Merchandising; even if you are new to this and have no prior knowledge on Merchandising, this course is going to be very easy for you to understand.  And if you are already working in the Merchandising field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Merchandising course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Merchandising course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Merchandising course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Merchandising course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Merchandising Theory Merchandising Theory 00:21:00 Module 02: Product Management Product Management 00:22:00 Module 03: Merchandise Management Merchandise Management 00:22:00 Module 04: Inventory Management and Analysis Inventory Management and Analysis 00:28:00 Module 05: Merchandising Strategy Merchandising Strategy 00:25:00 Module 06: Visual Merchandising Visual Merchandising 00:23:00 Module 07: Merchandise Pricing Merchandise Pricing 00:37:00 Module 08: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 09: Consumer Rights Act Consumer Rights Act 00:15:00 Module 10: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:16:00 Assignment Assignment - Merchandising 00:00:00

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