1737 Retail courses

If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Product Management today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Product Management is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Product Management Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Product Management, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Product Management Introduction to Product Management 00:19:00 Module 02: Product Classification Product Classification 00:28:00 Module 03: Developing the Product Plan Developing the Product Plan 00:24:00 Module 04: New Product Development New Product Development 00:24:00 Module 05: Levels of a Product and Product Life Cycle Levels of a Product and Product Life Cycle 00:19:00 Module 06: Product Pricing Strategy Product Pricing Strategy 00:25:00 Module 07: Product and Brand Portfolio Analysis Product and Brand Portfolio Analysis 00:30:00 Module 08: Channels Management Channels Management 00:27:00 Module 09: Basics of Marketing for Products Basics of Marketing for Products 00:23:00 Module 10: Financial Analysis for Product Management Financial Analysis for Product Management 00:27:00 Assignment Assignment - Product Management 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Study Sales Training Level 1 with a comprehensive syllabus, high-quality study materials, unlimited tutor support and earn an endorsed Certificate of Achievement from Regulated Awarding Body. Are you looking to become a confident salesperson? Want to build meaningful sales relationships with clients and potential customers? This accredited qualification is best suited to aspiring sales representatives or existing sales professionals seeking to build sales relationships with clients initially and gradually maintain and improve upon those relationships. One of the fundamental aspects of sales is relationship building. In this course, you will discover the appropriate knowledge and understanding of tactics that help you be successful in sales and build long-term professional relationships with potential customers or clients. Enrol in this course today with no entry-requirements or formal qualifications, and take your steps towards a rewarding career in sales! Learning Objectives The primary learning objectives of this accredited Sales Training Level 1 is to develop your knowledge further by equipping discerning insights into balancing the need to make a sale with the need to build a robust, long-lasting relationship with the customers. This accredited course gradually leads you through practical skills, advice and knowledge for building successful relationships in sales. Upon successful completion of this Sales Training Level 1, you will benefit from a range of unique skills, expertise and knowledge, including: Understanding why you need to put the clients' best interests at the forefront of your mind Be mindful of the benefits of developing a support network of connections Learn how to employ communication techniques to build your network Develop the essential interpersonal skills and practice them in real life scenarios Understand how building relationships can boost your sales and improve business base Identify the key elements in strong working relationships Explore the inherent facts that influence people in forming relationships The crucial steps to effectively strengthen your customer relationships Who is this Course for? Sales Training Level 1 is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Training Level 1 Course Overview 00:15:00 Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Food Hygiene and Food Safety Level 2 & 3 with Catering Management **Black Friday** ➽➽➽ Buy 1 and Get 7 Courses FREE! ➽➽➽ 2 More Trending Courses Added! ➽➽➽ Latest Updated (14 November 2024) This Food Hygiene and Safety with Catering Management course will teach you how to maintain good hygiene practices among employees and sanitary practices at production sites, both of which are critical factors in preventing food contamination. If you work as a manager or supervisor in the catering industry, this Food Hygiene and Safety Level 2 & 3 with Catering Management course is perfect for you. It will assist you in exploring daily core responsibilities, such as implementing the fundamentals of a HACCP food safety management system. This comprehensive Food Hygiene and Safety Level 2 & 3 with Catering Management course will provide learners with an in-depth knowledge of best food hygiene practices to ensure their business is ranked at a national five-star level. Enrol yourself on this Food Hygiene and Safety Level 2 & 3 with Catering Management course and learn how to conduct food safety, efficiently train your employees, and implement and track a proper food safety system at work that reduces food danger hazards, controls contamination, and maintains a high standard of hygiene. Learning Outcomes of Food Hygiene and Safety Level 2 & 3 with Catering Management After completing this Food Hygiene and Safety Level 2 & 3 with Catering Management course successfully, you will be able to: Obtain a thorough understanding of food hygiene and safety precautions. Validate a thorough understanding of the law and regulations governing food safety in the United Kingdom. Determine the risks and hazards of food storage, transportation, and planning. Implement and maintain a strong food safety system at work. Maintain a clean workplace, practice good personal hygiene, and set a high standard for all employees. Demonstrate excellent knowledge of food temperature control. Describe the food safety control system in the workplace. Courses you will GET: Course 01: Level 2 Food Hygiene and Safety Course 02: Level 3 Supervising Food Safety in Catering Course 03: Level 3 HACCP Training Course Course 04: Level 2 Food Hygiene and Safety for Catering Course 05: Food Allergen Awareness Training Course 06: Level 2 Certificate in Hospitality Management Course 07: Level 2 HACCP Training for Catering & Retail Course 08: Level 5 Professional Chef [ Note: Free PDF certificate as soon as completing the Food Hygiene and Safety Level 2 & 3 with Catering Management course] Food Hygiene and Food Safety Level 2 & 3 with Catering Management This Food Hygiene: Food Hygiene and Safety Level 2 & 3 with Catering Management Course is ideal for anyone who works or wants to work in the catering sector with food or drink. The Food Hygiene: Food Hygiene and Safety Level 2 & 3 with Catering Management Course covers all aspects of controlling food safety hazards, including food storage, temperature control, food preparation, personal hygiene, and premises cleaning. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Food Hygiene and Safety Level 2 & 3 with Catering Management course. Student Testimonials - Our Students Review Reviewed by Abby Peters ★★★★★ "Finally, I have done my Level 2 & 3 Food Hygiene and Food Safety with Catering Management course exam test, and it was awesome. I am really happy to complete this course. It is highly recommended" Reviewed by Maya Wright ★★★★★ "Anyone can find their dream course here as I got. I enrolled in my most wanted course which enhanced my job skills. " Reviewed by Bailey Dean ★★★★★ "I am glad that I chose their course for improving my skill and it really enhanced my CV " Who is this course for? Food Hygiene and Food Safety Level 2 & 3 with Catering Management This Food Hygiene and Safety Level 2 & 3 with Catering Management course is ideal for: Food Safety Manager Factory Manager or Supervisor Catering Manager Head Chef Senior food retailers Health & Safety Advisor Restaurant Manager Restaurant and Café owners Kitchen Managers Supervisors or Managers of fast-food outlets and takeaways Supervisory food handlers Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Food Manufacturing (RQF) Level 3 Award in Food Allergen Management in Catering (RQF) Level 4 Award in Food Safety Management for Catering(RQF) ISO 22000: Food Safety Management Systems Professional Requirements Food Hygiene and Food Safety Level 2 & 3 with Catering Management To enrol in this Food Hygiene and Safety Level 2 & 3 with Catering Management Course, students must fulfil the following requirements: Food Hygiene and Safety: Good Command over English language is mandatory to enrol in our Course. Food Hygiene and Safety: Be energetic and self-motivated to complete our Food Hygiene Course. Food Hygiene and Safety: Basic computer Skill is required to complete our Food Hygiene Course. Food Hygiene and Safety: If you want to enrol in our Food Hygiene Course, you must be at least 15 years old. Career path Food Hygiene and Food Safety Level 2 & 3 with Catering Management After completing this Food Hygiene and Safety Level 2 & 3 with Catering Management course, you may be able to pursue a variety of professional opportunities in the Food & Catering sector.

This comprehensive online interior design course includes 12 self study modules, and weekly 1:1 telephone and or video consultations. I will personally guide and inspire you through your creative learning journey.

Overview   Learn the industry-standards sales techniques and strategy that drive the most of the business success. This course helps you to know the secrets of sales, presentation skills, different sales tactics, effective communication, and how to use your own network.   This course will start with the fundamentals of sales, allowing you to learn the basic concepts. Then you'll know the secrets of sales and how to create a WOW moment that can help you to go one step ahead in your career.   Following that, you will understand how to present professionally and handle customer objections. The success of your sales is primarily dependent on these two factors. Every seller's dream is to close a deal. Moreover, a seller must possess sales management and communication skills, which you will learn in this course.   You'll learn the skills you'll need to focus on your own strengths and drive revenue. Through this course, you will be able to create a competitive environment and take on leadership roles in your organisation.   Who is this course for?   Everyone is a seller from their position. If you know how to sell yourself to others then you can disclose your worth.Generally, this course is for each profession from any background. But, specifically this course is for- Beginners who want to start their career in sales profession Sales professionals aiming for a management position Existing sales managers desiring to verify and improve their performance Those who are eager to know about the sales techiques   Career Path   This course will assist you in pursuing a career and make your path easier to the sales profession. Some of the desired career paths related to this course are given below- Sales Manager Sales Executive Sales Analyst Sales Advisor Director of Sales Sales Strategist Sales Specialist Course Curriculum Module 1 - Introduction to sales Introduction to sales 00:00 Module 2 - Big secrets of sales Big secrets of sales 00:00 Module 3 - Preparing to WOW the Prospect Preparing to WOW the Prospect 00:00 Module 4 - Introducing Yourself Introducing Yourself 00:00 Module 5 - Cold Calling Secrets Cold Calling Secrets 00:00 Module 6 - Making a Great Presentation Making a Great Presentation 00:00 Module 7 - Dealing with Customer Objections Dealing with Customer Objections 00:00 Module 8 - Closing Techniques Closing Techniques 00:00 Module 9 - Connecting Sales and Persistence Connecting Sales and Persistence 00:00 Module 10 - Sales management Sales management 00:00 Module 11 - Sales Communications and Exhibitions Sales Communications and Exhibitions 00:00 Module 12 - Networking Success by Associations Networking Success by Associations 00:00

🚀 Introducing: Invoicing and Sales Mastery Course! Are you ready to supercharge your business's financial success? Dive into the world of invoicing and sales with our comprehensive text course designed to elevate your skills and propel your career to new heights. Whether you're a seasoned entrepreneur, a budding freelancer, or a curious professional looking to expand your knowledge, this course is your ticket to mastering the art of invoicing and sales.   📝 Why Invoicing and Sales Matter: Unlock Your Business's Potential Invoicing and sales are the lifeblood of any successful enterprise. Efficient invoicing ensures timely payments, smooth cash flow, and stronger client relationships. Meanwhile, mastering the art of sales empowers you to close deals, expand your customer base, and drive revenue growth. With our course, you'll gain invaluable insights into crafting persuasive sales pitches, streamlining invoicing processes, and optimizing your financial workflows for maximum efficiency and profitability.   🎓 What You'll Learn: Invoicing Essentials: Discover the fundamentals of creating professional invoices, including best practices for formatting, itemizing, and sending invoices to clients. Say goodbye to overdue payments and hello to prompt, hassle-free transactions. Sales Strategies: Uncover the secrets of effective sales techniques, from building rapport with prospects to overcoming objections and sealing the deal. Whether you're selling products, services, or ideas, our course equips you with the tools you need to close more deals and drive revenue. Financial Management: Learn how to manage your business's finances like a pro, from tracking expenses and revenue to forecasting cash flow and optimizing profitability. With our expert guidance, you'll gain the confidence to make informed financial decisions that propel your business forward. Customer Relationship Management: Cultivate lasting relationships with your clients by mastering the art of customer relationship management. From nurturing leads to providing exceptional post-sales support, you'll learn how to delight your customers at every touchpoint and turn them into loyal brand advocates. Automation and Efficiency: Harness the power of automation to streamline your invoicing and sales processes, saving time and reducing errors. Our course introduces you to cutting-edge tools and technologies that revolutionize how you do business, empowering you to work smarter, not harder.   👩‍💼 Who Is This For? Entrepreneurs: Whether you're running a startup or a seasoned business owner, mastering invoicing and sales is essential for driving growth and profitability. Freelancers: Take control of your freelance career by mastering the art of invoicing and sales. With our course, you'll learn how to attract clients, negotiate rates, and ensure timely payments for your services. Sales Professionals: Sharpen your sales skills and take your career to the next level with our comprehensive course. From entry-level sales reps to seasoned sales executives, there's something for everyone in our curriculum. Small Business Owners: Running a small business comes with its unique challenges, but mastering invoicing and sales doesn't have to be one of them. Our course provides you with the tools and strategies you need to succeed in today's competitive marketplace.   🚀 Career Path: Sales Representative: Kickstart your career in sales with a solid foundation in sales techniques and strategies. Our course equips you with the skills you need to excel in entry-level sales roles and climb the corporate ladder. Sales Manager: Elevate your career to the next level by mastering advanced sales management techniques. With our course, you'll learn how to lead sales teams, drive revenue growth, and exceed targets with confidence. Entrepreneur: Launch and grow your own business with confidence, armed with the knowledge and skills to succeed in today's competitive marketplace. Our course provides you with the essential tools and strategies you need to turn your entrepreneurial dreams into reality. Financial Analyst: Leverage your expertise in financial management to pursue a career as a financial analyst. Our course equips you with the skills to analyze financial data, make informed recommendations, and drive strategic decision-making for businesses of all sizes.   📚 Frequently Asked Questions (FAQs): Q: Is this course suitable for beginners? A: Absolutely! Our course is designed to cater to learners of all levels, from beginners looking to build a strong foundation to seasoned professionals seeking to enhance their skills. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of learning and availability. On average, most learners complete the course within a few weeks, but you're free to progress at your own pace. Q: Are there any prerequisites for enrolling in the course? A: There are no specific prerequisites for enrolling in the course. However, a basic understanding of business concepts and terminology may be beneficial. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successfully completing the course, you'll receive a certificate of achievement to showcase your newfound skills and expertise. Q: Is there ongoing support available after completing the course? A: Absolutely! We're committed to your success every step of the way. Our dedicated support team is on hand to answer any questions you may have and provide assistance as you apply your newfound skills in the real world.   🌟 Unlock Your Potential: Enroll Today! Don't let the complexities of invoicing and sales hold you back from achieving your business goals. Join thousands of successful entrepreneurs, freelancers, and professionals who have transformed their careers with our Invoicing and Sales Mastery Course. Enroll today and take the first step towards unlocking your full potential! Course Curriculum Module 1_ Introduction to Invoicing and Sales Introduction to Invoicing and Sales 00:00 Module 2_ Creating Professional Invoices Creating Professional Invoices 00:00 Module 3 Invoicing Software and Tools Invoicing Software and Tools 00:00 Module 4 Sales Techniques and Strategies Sales Techniques and Strategies 00:00 Module 5 Effective Negotiation Strategies for Sales and Procurement Effective Negotiation Strategies for Sales and Procurement 00:00 Module 6 Contract Management and Business Agreements Contract Management and Business Agreements 00:00

Overview Customer Service Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Customer Service Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost