44 Retail courses in Bicester

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

HACCP Level 3 Training Courses

A two day sewing workshop for intermediate dressmakers to create a pair of dungarees which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your dungarees. Bring your own machine or borrow one from Stitching Kitchen.

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

full-time General English in the UK for 4 weeks MINIMUM, and covers the areas of listening, speaking, reading, writing, and grammar. It also includes 4x weeks MAXIMUM of work for a charity. study and volunteer in the UK

A two day sewing workshop for intermediate dressmakers to create a tiered shirt dress which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your dress. Bring your own machine or borrow one from Stitching Kitchen.

A sewing workshop to create an easy fitting top or dress which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your garment.

A sewing workshop to create a simple dungaree dress which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your dress. Bring your own machine or borrow one from Stitching Kitchen.

A sewing workshop to create an easy fitting tunic top or dress which has a couple of different style options. Full help is on hand to understand the pattern, cut out and assemble your dress.

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session