1530 Retail courses delivered Online

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Are you ready to advance your career in business management? With this exclusive Operations Management - Level 7, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management - Level 7 is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management - Level 7 aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Operations Management - Level 7 qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management - Level 7 prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Operations Management - Level 7course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Operations Management - Level 7 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Operations Management - Level 7 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Operations Management - Level 7 Bundle Course << Course 01: Operations Management - Level 7 Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 7 Business Management Course Course 04: Level 2 Certificate in Business Management Course 05: Level 2 Diploma in Business Administration Course 06: Level 7 Diploma in Facilities Management Course Course 07: Level 5 Diploma in Business Analysis Course 08: Level 5 Diploma in Risk Management Course Course 09: Level 3 Business Administration Course 10: Level 1 Business Management Course 11: Minute Taking Course Course 12: Workplace Stress Management Course 13: Workplace First Aid Training Course 14: Dealing With Difficult People Course 15: Communication Skills Course >> Other Benefits of Operations Management - Level 7 Bundle Course << Free 15 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Operations Management - Level 7 course] Course Curriculum of Operations Management - Level 7 Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Operations Management - Level 7 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Operations Management - Level 7 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this Operations Management - Level 7 course because it does not require any advanced knowledge or skills. Career path This Operations Management - Level 7 could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

The fashion industry is a vibrant blend of creativity and commerce, making brand protection a crucial aspect for designers and businesses alike. This course provides a focused exploration of the legal frameworks that safeguard fashion brands from infringement and counterfeiting. You will gain a clear understanding of how intellectual property rights operate within fashion law, particularly how they serve to protect unique brand identities and designs. With dedicated modules on brand protection and licensing, the course offers valuable insights into managing and leveraging brand assets effectively in the competitive market. Additionally, the curriculum addresses the challenges of counterfeiting and its impact on brand value, along with the ethical considerations shaping the future of fashion. The final module explores sustainability and green fashion, reflecting the growing importance of responsible business practices. This course is designed for professionals and enthusiasts seeking to deepen their knowledge of fashion law without the need for physical attendance, delivering essential expertise through an engaging online format. Learning Outcomes This Brand Protection and Brand Licensing in Fashion Course Includes: Understand the fundamental principles of Fashion and its significance as Business Law. Explore the dynamics of retailing in fashion and learn to navigate its legal frameworks. Gain an in-depth knowledge of Intellectual Property Rights, specifically pertaining to brand protection in Fashion Law. Learn about counterfeiting issues and strategies to prevent and combat counterfeit products. Comprehend the intricacies of brand licensing within the domain of Fashion Law. Develop an understanding of ethical practices, sustainability, and green fashion within the legal parameters. Embark on an immersive journey through the world of Fashion Law with this comprehensive course. Starting with a broad overview of Style Law, you'll soon dive into its integral role within business law, honing a perspective that marries creativity with commercial acumen. As we step into the realm of retailing, you'll comprehend its unique challenges and potential solutions within the legal constructs of Fashion Law. The course then directs you towards the vital aspects of Intellectual Property Rights and brand protection. You'll discover strategies to combat counterfeiting and delve into the fascinating world of brand licensing within Fashion Law. Lastly, the course underlines the emerging significance of ethics, sustainability, and green fashion, thus equipping you with a holistic understanding of design Law in today's context. Course Curriculum: Module 01: Introduction to Fashion Law Module 02: Fashion Law as Business Law Module 03: Retailing Module 04: Intellectual Property Rights: Brand Protection Part-I Module 05: Intellectual Property Rights: Brand Protection Part-II Module 06: Counterfeiting Module 07: Brand Licensing Module 08: Ethics, Sustainability and Green Fashion Assignment Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hard Copy Certificate: For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. UK Delivery: If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. International Delivery: For all international addresses outside of the United Kingdom, the delivery fee will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring legal practitioners interested in specialising in Fashion Law. Current Style professionals looking to understand the legal aspects of the design industry. Designers and brand owners seek to protect their intellectual property within the fashion realm. Sustainability advocates within the fashion industry interested in understanding green fashion laws. Law students keen on exploring the niche and dynamic field of Fashion Law. Entrepreneurs in the Style industry wishing to navigate the complexities of Fashion Law. Career path Fashion Lawyer - £50,000 - £150,000 per year. Intellectual Property Consultant in design - £40,000 - £100,000 per year. Brand Protection Manager - £45,000 - £90,000 per year. Legal Advisor in a design company - £60,000 - £120,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This Food Hygiene Level 2 course will teach you how to maintain good hygiene practices among employees and sanitary practices at production sites, both of which are critical factors in preventing food contamination. If you work as a manager or supervisor in the catering industry, this course is perfect for you. It will assist you in exploring daily core responsibilities, such as implementing the fundamentals of a HACCP food safety management system. This comprehensive Food Hygiene Level 2 course will provide learners with an in-depth knowledge of best food hygiene practices to ensure their business is ranked at a national five-star level. Enrol yourself on this course and learn how to conduct food safety, efficiently train your employees, and implement and track a proper food safety system at work that reduces food danger hazards, controls contamination, and maintains a high standard of hygiene. ***Courses*** Course 01: Food Hygiene Level 2 Course 02: Food Allergen Awareness Training Course 03: Workplace First Aid Training Course 04: Fire Safety Level 2 Course 05: Level 3 HACCP Training [ Note: Free PDF certificate as soon as completing the Food Hygiene Level 2 course ] Level 2 Food Hygiene and Safety Course Course Curriculum Module 1: Introduction to Food Hygiene Module 2: Food Safety- An Introduction Module 3: Food Hygiene and Safety Legislation in the UK Module 4: Food Safety Management (HACCP) Module 5: Nature and Origin of Food Contamination Module 6: Controlling Contamination Module 7: Bacterial Food Poisoning Module 8: Non-Bacterial Food Poisoning Module 9: Storage and Temperature Control of Foods Module 10: Cleaning and Disinfection ------------------------------------------- Assessment Method & Certification After completing each module of the Food Hygiene Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. You will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Food Hygiene Level 2 course is ideal for: Food Safety Manager, Factory Manager or Supervisor, Catering Manager, Head Chef, Senior food retailers. Requirements There are no specific requirements for this Food Hygiene Level 2 course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

This Candle Making Training course is your one-stop shop for learning everything about candle making. We'll cover the essentials, like waxes and wicks, different pouring techniques for handmade and moulded candles, and even dipped candles.

Overview This comprehensive course on Fashion Law Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Fashion Law Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Fashion Law Online Course. It is available to all students, of all academic backgrounds. Requirements Our Fashion Law Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 9 lectures • 05:55:00 total length •Introduction to Fashion Law: 00:20:00 •Fashion Law as Business Law: 00:30:00 •Retailing: 01:00:00 •Intellectual Property Rights: Brand Protection Part-I: 01:10:00 •Intellectual Property Rights: Brand Protection Part-II: 01:00:00 •Counterfeiting: 00:30:00 •Brand Licensing: 00:25:00 •Ethics, Sustainability and Green Fashion: 01:00:00 •Assignment - Fashion Law Online Course: 00:00:00

Overview This comprehensive course on Travel & Tourism will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Travel & Tourism comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Travel & Tourism. It is available to all students, of all academic backgrounds. Requirements Our Travel & Tourism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 14 lectures • 03:24:00 total length •Module 1: Introduction to Travel and Tourism: 00:12:00 •Module 2: Tourism Products and Services: 00:14:00 •Module 3: Tour Operating and Travel Retailing: 00:14:00 •Module 4: Marketing in Travel and Tourism: 00:11:00 •Module 5: Developing Communication Skills: 00:13:00 •Module 6: Customer Service and Satisfaction: 00:09:00 •Module 7: Crisis and Visitor Attraction Management: 00:18:00 •Module 8: Transport Management Procedure: 00:14:00 •Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations: 00:20:00 •Module 10: Sustainable Tourism: 00:09:00 •Module 11: Public Awareness Campaigns: 00:11:00 •Module 12: Brexit and its Impact on Tourism Industry: 00:26:00 •Module 13: Travel and Tourism Issues to Contend with: 00:18:00 •Module 14: Human Resource Management in Travel Industry: 00:15:00

Overview Learn the crucial factors that motivate people to travel, and navigate the best deals with your clients by enrolling in our exclusively designed Travel Agency Level 3.This course provides you with a solid understanding of tourist products to help your clients make great travel plans based on their budgets and preferences.Most people require the specialist help of a travel agency when looking for the best deals and advice on where to go. After your successful completion, you will be equipped with strong management skills, with knowledge of  various tourist destinations, how to provide your client with multiple choices relying on their budget, make a clear and effective accommodation policy, and much more. Enrol today to pave your way towards a successful career in the travel industry. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Travel Agency Level 3. It is available to all students, of all academic backgrounds. Requirements Our Travel Agency Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 03:02:00 total length •Introduction to Travel and Tourism: 00:15:00 •Tourism Products and Services: 00:15:00 •Tour Operating and Travel Retailing: 00:17:00 •Marketing in Travel and Tourism: 00:13:00 •Developing Communication Skills: 00:15:00 •Customer Service and Satisfaction: 00:12:00 •Customer Relationship Management (CRM): 00:18:00 •Human Resource Management in Travel Industry: 00:15:00 •Crisis and Visitor Attraction Management: 00:22:00 •Transport Management Procedure: 00:16:00 •Sustainable Tourism: 00:11:00 •Public Awareness Campaigns: 00:13:00

Course Overview: A recent study found that 40% of individuals prefer natural remedies over prescription medications when it comes to common ailments like the cold and flu. In this Herbalist: Cold and Flu Remedies course, learners will embark on a journey through the annals of herbal medicine, beginning with its foundations and leading up to its modern applications. The course will delve into the heart of effective herbal remedies, both preventative and curative, for the ubiquitous cold and flu. In addition, we will uncover the recipe for creating these remedies at home and transition into the realm of establishing a thriving herbal business. A thorough understanding of these modules can potentially equip you with the tools to combat cold and flu season naturally and holistically. Enrol today and immerse yourself in the depths of nature's healing power. Key Features of the Course: Recognised CPD certificate upon successful completion 24/7 Learning Assistance Engaging learning materials that capture and retain attention Curriculum that covers extensive and relevant topics on herbal remedies Who is This Course For? This Herbalist: Cold and Flu Remedies course Ideal for holistic health enthusiasts, budding herbalists, and anyone interested in natural remedies for common ailments. Learning Outcome After successful completion of this Herbalist: Cold and Flu Remedies course, learners will be able to: Comprehend the foundations and principles of herbal medicine. Understand the modern advancements in herbal medicine. Identify potent herbal remedies for preventing the common cold and flu. Develop skills to craft remedies for alleviating cold & flu symptoms. Create home-based herbal medicines for cold and flu with expertise. Explore avenues for establishing a successful herbal business. Utilise the knowledge in personal or professional environments to promote wellness. Craft personalised herbal remedies with heightened efficacy. Why Enrol in This Course: Equip yourself with the knowledge of age-old herbal remedies, benefiting from top-reviewed and recently updated content. Enrolling in this trending Herbalist: Cold and Flu Remedies course ensures you remain ahead in the domain of holistic health. Requirements: Basic understanding of English and an interest in herbal medicine. No prior expertise in the subject is necessary. Career Path: Following the completion of this course, students may pursue a range of professions including: Herbal Medicine Consultant: £32,000/year Natural Health Advisor: £28,000/year Herbal Product Developer: £35,000/year Herbalist: £30,000/year Health Blogger with a focus on Herbal Remedies: £27,000/year Herbal Medicine Educator: £33,000/year Herbal Medicine Retailer: £29,000/year Certification: Learners will receive a recognised CPD certificate upon successfully completing the course. Course Curriculum 6 sections • 6 lectures • 02:34:00 total length •Basics of Herbal Medicine: 00:31:00 •Modern Herbal Medicine: 00:22:00 •Herbal Remedies for Preventing Common Cold & Flu: 00:21:00 •Herbal Remedies for Fighting Cold & Flu Symptoms: 00:37:00 •Recipe for Making Herbal Medicine for Cold & Flu at Home: 00:26:00 •Creating a Successful Herbal Business: 00:17:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process