1369 Retail courses delivered Online

Unlock the secrets of warehouse management with our comprehensive online course. Our program is designed to provide you with all the essential knowledge and skills to become a successful warehouse manager. We cover everything from the fundamentals of warehouse management to the latest technologies and inventory control techniques. Our course is CPD-accredited, which means that upon completion, you will receive a certification recognized by employers across the UK. Our curriculum is structured to ensure that you gain a thorough understanding of the core functions of warehouse management, including warehousing, supply chain management, inventory control, and cost management. Whether you're looking to start a career in warehouse management or simply want to improve your existing skills, our online course is the perfect solution. Join today and take your first step towards a successful career in warehouse management! Along with this Warehouse course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Warehouse Bundle Consists of the following Premium courses: Course 1: Warehouse Management Course 2: Freight Consultant Training Course 3: Manual Handling Level 2 Course 4: Operation Management and Retailing Course 5: Purchasing & Procurement Course - Level 3 Course 6: Risk Management Course 7: DSEAR Training Course 8: COSHH Awareness Level 3 Course 9: Fire Safety Awareness Level 2 Course 10: First Aid at Work Course 11: Time Management Enrol in Warehouse to advance your career, and use the premium study materials from Apex Learning. The Warehouse Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Warehouse expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. The course curriculum of Warehouse Management : Course 1: Warehouse Management Fundamentals of Warehouse Management Warehousing: Function, Benefits and Types of Warehousing Core Functions Of A Warehouse Management System Challenges Of Warehouse Management Technology In The Warehouse Supply Chain Management Concepts Warehouse Management Technologies to Adopt Order Picking in the Warehouse Managing Warehouse Inventory Organize the Storage of Inventory in a Warehouse Inventory Management Techniques Inventory Control Flow of Processing Cost Management Improve Warehouse Efficiency and Reduce Costs Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Warehouse Management course is ideal for: Logistics and supply chain professionals Warehouse managers and supervisors Operations managers Business owners and entrepreneurs Anyone interested in a career in warehousing Requirements This Warehouse course has been designed to be fully compatible with tablets and smartphones. Career path Warehouse Management Warehouse Manager - £25k-£50k/year Logistics Coordinator - £20k-£35k/year Supply Chain Analyst - £25k-£45k/year Inventory Control Specialist - £22k-£40k/year Operations Manager - £30k-£60k/year Shipping and Receiving Manager - £25k-£45k/year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Warehouse) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Fashion & Beauty Training Have you got any artistic talent? This Fashion & Beauty course is an excellent way to jumpstart your career in this area if you have a vibrant personality and a love of fashion and beauty. The beauty business is thriving. This sector is expanding quickly. The fashion industry provides fresh and interesting prospects for advancement. Enrolling in our Fashion & Beauty course will provide you with the knowledge you need to take advantage of every opportunity. Throughout the Fashion & Beauty programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Fashion & Beauty course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Fashion & Beauty Training Bundle Consists of the following Premium courses: Course 01: Beauty Therapist Level 3 Training Course Course 02: Fashion and Lifestyle Blogging Certificate Course 03: Fashion Law Online Course Course 04: Skin Care Treatment Course 05: Acne Treatments and Beauty Care Course 06: Facial Beauty Course Course 07: Indian Bridal Makeup Course 08: Hairdressing Level 3 Course 09: Diet and Nutrition Complete Food Composition Diploma Course 10: Mobile Photography Course 11: Personal Hygiene Enrol now in Fashion & Beauty to advance your career, and use the premium study materials from Apex Learning. Curriculum of this Fashion & Beauty Training Bundle Course 01: Beauty Therapist Level 3 Training Course Introduction to Beauty Technician Corrections Tools Foundations and Corrections Colour Eye Make:Up Makeup for Eyebrows Lip Make:Up Types of Makeup False Eyelashes Makeup for Different Ages Health and Safety Creating Your Make:Up Kit General Care of Hands Manicure Pedicure Nail Art Shellac and Gel Nails Hair Types How to Treat Hair Hair Colour and Hair Shape How to Wash Hair Professionally Tool's Styling Men's Hair Up:Styling Hair Extensions Hairstyles Course 02: Fashion and Lifestyle Blogging Certificate Blogging Starting Out and Setting Up Content Creation Photography and Imagery Staying Social And many more... Course 03: Fashion Law Online Course Introduction Fashion Law as Business Law Retailing Intellectual Property Rights: Brand Protection Part-I And many more... Course 04: Skin Care Treatment Skin Anatomy Skin Nutrients Skin Care for Different Skin Types Skin Care for Different Ethnicities And many more... Course 05: Acne Treatments and Beauty Care Understanding Acne Skincare Routine Medications Diet Lifestyle Course 06: Facial Beauty Course Cell Anatomy & Structure Skin Conditions and Types Skin Diseases and Disorders Part 01 And many more... Course 07: Indian Bridal Makeup Makeup Look Part 1 Introduction to Indian Bridal Makeup Preparing & Priming A Combinational Skintype Applying Golden, Copper, Brown Eyeshadow Shades Applying Eyeliner on Eyeliner on Eyes with Slightly Hoodedness And many more... Makeup Look Part 2 Skincare & Primer Create a Smokey Eyeliner Applying the Half Cut Crease Technique And many more... Makeup Look Part 3 Skin Prepping & Priming with Different Products Master the Cut-Crease Eyemakeup Technique And many more... Course 08: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Course 09: Diet and Nutrition Complete Food Composition Diploma Introduction Calorie Balance Food Composition Macronutrients And many more... Course 10: Mobile Photography Photography Basics How Does a Camera Work Aperture Shutter Speed ISO And many more... Mobile Photography Intro to Mobile Photography Using a Smartphone Camera Exposing Properly With the Smartphone Camera And many more... Course 11: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes And many more... CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Fashion & Beauty bundle. Note: This is not a professional course. This course only covers theoretical knowledge about the topic. Requirements Fashion & Beauty Training This Fashion & Beauty course has been designed to be fully compatible with tablets and smartphones. Career path Fashion & Beauty Training There are several benefits to a profession in fashion & beauty. The most common jobs people hold in this industry include: Salon Stylist Salon Manager Makeup Artist Barber Beauty Consultant Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Beauty Therapist Level 3 Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Food hygiene is as important as food consumption to live. Understand TACCP protocols, learn how to ensure food safety, and control food poisoning and contamination from the knowledge of this course. This course covers everything you need to become a responsible food safety professional. With an understanding of the UK food safety legislation, the course explains various food hazards and prevention techniques, maintaining hygiene and safety. You'll understand how to ensure safe food storage and prepare food premises maintaining all the safety protocols. As a food safety professional, you'll also learn the importance of regular safety inspection, microbial disease, and pest control techniques. According to food hygiene control Regulation (EC) No 852/2004, food supply chains and staff must maintain proper safety and implement best practices. Hence, the course outlines HACCP, TACCP protocols to develop your understanding of food safety and control measures. Further, know how to promote allergy and diabetes awareness while balancing the proper nutrition on the food you serve to customers. Courses are included in this Food Hygiene Bundle: Course 01: Food Hygiene Level 3 Course 02: Diploma in Food Safety & Pest Management Course 03: Food Allergen Awareness Course 04: HACCP Training Course 05: TACCP Training Course Course 06: Nutrition and Diet Awareness Course 07: Immunity Boosting Food Course 08: Diabetes Care Diploma Course 09: Dysphagia Awareness Course 10: Personal Hygiene Course 11: Coronavirus (COVID-19) Awareness By the time you complete this course, you'll have a firm grasp of food safety principles and hygiene maintenance practices in your way of becoming a responsible food safety professional. So, enrol now, start learning today! Skills You Will Gain: By the end of this course, you will be able to - Identify the Food Hygiene cause and risk of poor food hygiene Understand the UK laws in place for all types of food handling. Prevent the spread of bacteria in food and the possibility of food poisoning Understand the importance of personal hygiene and cleanliness. Use HACCP and TACCP as part of their everyday schedules Gain the skills to train your staff effectively in food hygiene & safety compliance Learn how to implement & monitor a food safety management system at work Familiar with the common pests and their control methods Know where to display or find information regarding allergens in an eating space Understand how to recognise the symptoms of an allergic reaction Acquire knowledge of diabetes awareness techniques in an eatery Learn how to respond and provide aid to someone with Dysphagia immediately Promote nutrition and diet awareness among the stores with proper setup Take action to prevent infectious diseases such as COVID-19 and many more… Benefits You Get Out Of Studying With Apex Learning:- Lifetime access - pay once and enjoy the benefits Full tutor support is available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet, or mobile device CPD accredited - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Course Curriculum of Food Hygiene Bundle Course 1: Food Hygiene Diploma Module 1: Food Safety Legislation Module 2: Microbiological Hazards Module 3: Physical, Chemical and Allergenic Hazards Module 4: Food storage Module 5: Food Preparation Module 6: Personal Hygiene Module 7: Food Premises Design and Cleaning Schedules Module 8: Further Information Module 9: Reopening and Adapting Your Food Business During COVID-19 Course 2: Food Safety & Pest Management Food Safety - Introduction Supervision of Food Safety Food Safety Legislation Food Safety Management Systems Food Safety Management Tools Microbiology Contamination Hazards Controlling Contamination Bacterial Food Poisoning and Food-Borne Illness Non-bacterial Food Poisoning Personal Hygiene Food and Temperature Control Checking, Verifying and Recording Temperature Food Spoilage and Preservation Food Premises and Equipment The Design and Construction Waste Disposal, Cleaning and Disinfection Pest Management Food Safety Training for the Staff Course 3: Food Allergen Awareness Basics of Food Allergens Allergen Guidance for Food Businesses Allergen Guidance for Consumers Allergic Reactions and Treatments Course 4: HACCP Training An Introduction to HACCP HACCP and Food Safety Legislation Food Safety Hazards Planning a HACCP System Creating the HACCP System Principle 1: Hazard Analysis Principle 2: Critical Control Points Principle 3: Critical Limits Principle 4: Monitoring Critical Control Points Principle 5: Corrective Action Principle 6: Verification of the HACCP System Principle 7: Documentation Implementing the HACCP System HACCP Alternatives Course 5: TACCP Training An Introduction to TACCP Food Safety Legislation Food Threats Understanding the Attacker Food Fraud An Overview of TACCP Process TACCP: Food Defence Course 6: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 7: Immunity Boosting Food Introduction to Boosting Your Immune System Nutrition for Your Immune System Disease Fighting Foods Pre & Pro-Biotics - Crucial to Your Health Top 10 Immunity-Boosting Foods Final Thoughts & Tips Course 8: Diabetes Care Diploma What is Diabetes The Diabetes Challenge The Cost of Diabetes in Social Care Type 1 Diabetes Type 2 Diabetes Type 2 Diabetes Treatments Prediabetes Gestational Diabetes Other Types of Diabetes Hypoglycaemia Hyperglycaemia and Hyperosmolar Hyperglycaemic State Glossary of Diabetes Terms Course 9: Dysphagia Awareness Introduction of Dysphagia Understanding the Swallowing Reflex Cause, Signs, and Symptoms Diagnosis and Treatment International Dysphagia Diet Standardisation Initiative The importance of good oral health Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Food Hygiene Diploma. It is available to all students, of all academic backgrounds. This Level 3 Food Hygiene course is suitable for managers and supervisors in all types of catering establishments, including restaurants, hotels, cafes, bars, fast-food outlets, takeaways, mobile food trucks, kitchens, hospitals, schools and colleges. The Level 3 Food Hygiene course is also recommended for catering businesses who are aiming to achieve a level 5 in the Food Hygiene Rating Scheme, understand more about the Safer Food, Better Business pack and have knowledge of how to implement an effective HACCP system. Requirements This Training Course has been designed to be fully compatible with tablets and smartphones. Career path This Food Hygiene Diploma is perfect for anybody associated directly with the food sector such as: Food retailer Restaurant owners Hygiene Manager Nursery Cook Nursery Chef Food handler Catering Staff Employees within a fast-food chain Cook Kitchen Assistant Teacher Food Hygiene Supervisor Barista / Waiter Childminder Nursery Staff Certificates Certificate of completion Digital certificate - Included

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

Fully Approved Course -  CPD Approved 100% online training, 60 minutes course Same Day Certificate Stop & start at anytime No time limit Course Description The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have a basic understanding of these laws and how they apply to them. This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives. The course will also discuss mandatory conditions, which are compulsory for all licensed premises and looks in detail at the major issue of age verification. Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict Course Modules  Introduction Premises Licences Personal Licences and Club Premises Certificates Dealing With Licensing Authorities Types of Businesses Selling Alcohol  Representations and Mandatory Conditions Licensing Authority Powers Children and Under 18s Responsibility in Alcohol Retailing Target Audience Anyone working in licensed premises. This course could be included as part of the induction process or used to further enhance existing staff’s understanding of their responsibilities. Advantages The course is approved by leading industry CPD Service in London and RoSPA. Dirextra is member of CPD Service. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. After the successful completion of the course, you will be able to learn about the following, Compare Conventional Design and E-Organization Understand E-commerce Enterprise's Organizational Structure Understand the concept and dynamics of E-Retailing Understand and utilize a Conversion Funnel Understand and apply the concept of E-services. The aim of this course is to provide learners with a comprehensive understanding of the key concepts, principles, and dynamics of e-commerce enterprise, and the impact of technology on organizational structure, design, and operations. The course will explore the differences between conventional design and e-organization, with a focus on e-retailing, conversion funnel, and e-services. By the end of the course, learners will have developed the knowledge and skills required to evaluate, analyze, and implement effective e-commerce strategies to drive organizational growth and success. The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. They will also be able to utilize a conversion funnel to analyze customer behavior and optimize the e-commerce experience. This course aims to equip students with the skills and knowledge necessary to succeed in the ever-evolving e-commerce industry. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing the E-Enterprise Self-paced pre-recorded learning content on this topic. Managing the E-Enterprise Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Manager Chief Digital Officer Digital Marketing Manager Online Business Manager Web Analytics Manager Social Media Manager Customer Relationship Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you struggling to cook food for a large number of guests? Are you interested in building a career in the food service industry? The UK catering industry is booming, with a market value exceeding £60 billion and employing millions of people. Do you dream of managing a successful catering operation, ensuring exceptional food safety standards, or becoming a culinary master? If so, this comprehensive training bundle is for you! This unique bundle combines five essential courses to equip you for a leadership role in the catering industry. You'll gain a thorough understanding of catering management principles, from menu planning and costing to staff supervision and event coordination. Additionally, you'll master the HACCP food safety system, a globally recognised standard for hygiene and quality control. Learn to develop your awareness of food allergens to ensure the safety and well-being of your customers. This Diploma in Catering Management at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Catering Management Course 02: Diploma in HACCP Food Safety at QLS Level 5 Course 03: Diploma in Professional Chef Course 04: Higher Technician in Cooking and Gastronomy Course 05: Food Allergen Awareness Training Enrol Diploma in Catering Management training today to accomplish the possibilities that will drive your career forward and get ahead of the curve! Learning Outcomes of Catering Management Develop comprehensive knowledge of catering management principles and practices. Understand HACCP food safety standards and their practical implementation. Master advanced cooking techniques and culinary skills for professional chefs. Gain expertise in menu planning and incorporating culinary trends. Learn about food allergen awareness and accommodating dietary restrictions. Develop skills in event planning, staff management, and cost control. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Catering Management Get a free student ID card with Catering Management Training program (£10 postal charge will be applicable for international delivery) The Catering Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Catering Management course materials The Catering Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Catering Management Module 01: An Overview of Catering Business Module 02: Laws and Legislations Regarding food Safety and Hygiene Module 03: Food Safety and Hygiene Module 04: Food Safety in Catering Module 05: Management of Food and Beverage Operations Module 06: Marketing and Human Resource Course 02: Diploma in HACCP Food Safety at QLS Level 5 Module 01: An Introduction to HACCP Module 02: HACCP and Food Safety Legislation Module 03: Food Safety Hazards Module 04: Planning a HACCP System Module 05: Creating the HACCP System Module 06: Principle 1: Hazard Analysis Module 07: Principle 2: Critical Control Points Module 08: Principle 3: Critical Limits Module 09: Principle 4: Monitoring Critical Control Points Module 10: Principle 5: Corrective Action Module 11: Principle 6: Verification of the HACCP System Module 12: Principle 7: Documentation Module 13: Implementing the HACCP System Module 14: HACCP Alternatives Course 03: Diploma in Professional Chef Becoming A Chef Kitchen Management Managing Restaurant Recipes =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Managers Catering Staff Career Changers Food Enthusiasts Restaurant Owners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Food Safety Officer Food Safety Manager Food Safety Supervisor Senior food retailer Head Chef Restaurant and Café owner Supervisory food handler And many more! Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Catering Management at QLS Level 4 Hard copy certificate - £99 Please note that International students have to pay an additional £10 as a shipment fee.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Operations Management course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Operations Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Operations Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Course curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included